Westbourne Care Home

9 Bedford Road, Hitchin SG5 2TP
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7.7 25 Reviews
  • Westbourne Care Home, Hitchin
The owners of Westbourne Residential Care Home purchased it in 2002. They have since invested their time and energy to bring the home to a very high standard. They take a keen interest in the well being of the home and visit regularly, making themselves known to the residents and forming good relationships. Westbourne has developed an excellent reputation in the area for high standards of care.

The Registered General Manager and Infection Prevention and Control Champion has 15 years of extensive experience in care management and care welfare. She has always been passionate about the need for an improved and sustainable approach towards the provision of care and environmental support for the differential diagnoses of elderly infirmity and more specially, that of dementia.

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Care Provided by Westbourne Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 27 Service Users
  • Privately Owned
  • Care Offered
  • Autism/ASD
  • Bariatric Care/Obesity
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Drug Dependence (past or present)
  • Epilepsy
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Bainscare Ltd
  • Person in charge
  • Samantha Clare (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (25)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2012

Funding & Fees Guide for Westbourne Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,300
    • Self-Funded Residential Dementia Care £1,100 – £1,400
    • RESPITE Self-Funded Residential Care £995 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,100 – £1,400
  • (these prices are only a guideline, please contact Westbourne Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Westbourne Care Home Reviews (25)

Total of 25, showing 21-25
7.7

Westbourne Care Home has a Review Score of 7.7 (7.676) out of 10, based on 4 reviews in the last 2 years. Over all time Westbourne Care Home has 25 reviews.

Overall Experience

  • 11
  • 13
  • 0
  • 1
  • 0

Date Published

25
0
0
4
21

Review from R F (Son of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was looked after and cared for well. Her room was always clean and tidy. The staff were always on hand and ready to help when needed.

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Review from R W (Daughter of Resident) published on 14 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother arrived at Westbourne in February 2011 weak, bewildered and unable to continue to live independently.
She found a welcome, care and a home for the last 7 and a half years of her life (recently dying there, peacefully aged 93).
The staff were courteous and careful with all the residents and
provided a homely and professional environment. There were various activities available.
We were always happy with the level and quality of her care (and what we saw with other residents), despite the often difficult and challenging job the residential care sector does.

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Review from J N (Relative of Resident) published on 3 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased indeed with the care offered by Westbourne. It is a warm, welcoming home-from-home which has helped my relative enormously to settle in. She has a lovely room and it is always neat and tidy and her clothes are in order. The management and staff are all very friendly and caring and nothing
is too much trouble. They also keep in regular contact with me as I live a distance away. It has taken a weight off my mind to know that my relative is settled in such a nice place and is so well looked after.

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Review from J B (Son of Resident) published on 21 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Westbourne has a nice homely feel, not like many care homes that feel like a hotel. The style of decoration is not the most modern but that suits its residents!
The actual care, accommodation and food is very good.

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Review from G T (Daughter of Resident) published on 9 June 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very satisfied with this home. My mother has a lovely room and she is encouraged to join in with the frequent activities. The staff are caring, diplomatic and very approachable. I think my mother's well-being has greatly improved since being in this place. She looks better and is quietly content.
There were a few hiccups in the beginning but this is to be
expected. The management is excellent and there is a real sense of family. The only complaint is with some of the night staff and the constant turn over of carers.

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Current Review Score: 7.7 (7.676)

Overview of Review Score

The Review Score of 7.7 (7.676) out of 10 for Westbourne Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 3.9 out of 5 from 4 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.8 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 3.870 for Westbourne Care Home is calculated as follows: ( (22 Excellents x 5) + (10 Goods x 4) + (5 Satisfactorys x 3) + (4 Poors x 2) + (5 Very Poors x 1) ) ÷ 46 Ratings = 3.87

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.806 Points relating to the number of positive Reviews for Westbourne Care Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 27 registered maximum number of service users is 5.4. 3 Positive Reviews ÷ 5.4 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 26 Oct 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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