Wisden Court

Wisden Road, Stevenage SG1 5JD
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9.5 95 Reviews
  • Wisden Court, Stevenage
Wisden Court is a purpose-built 54 bedroom care home in Stevenage. This spacious home is comprised of five individual residential suites each with its own lounge, dining room and fully equipped kitchenette. Wisden Court provides expert care for older people, including those living with dementia.

Wisden Court strives to create a homely environment and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere. The bedrooms are beautifully furnished with en-suite wet room facilities and all rooms have 32” televisions mounted on the wall.

The home also has excellent amenities, including comfortable lounges in which residents can relax. In addition, there is a dedicated area for dementia care, designed to enable the residents cared for to maintain their independence in a safe environment.

The activity programme ensures that residents remain stimulated and engaged and their Wellbeing Lead takes into account residents' hobbies, needs and interests. The activities at Wisden Court are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

For those who enjoy the outdoors, there are also three enclosed gardens all of which are easily accessible including wheelchair users.

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Care Provided by Wisden Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Humberstone (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Wisden Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,625
  • (these prices are only a guideline, please contact Wisden Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.


Wisden Court Reviews (95)

Total of 95, showing 1-20
9.5

Wisden Court has a Review Score of 9.5 (9.545) out of 10, based on 19 reviews in the last 2 years. Over all time Wisden Court has 95 reviews.

Overall Experience

  • 71
  • 23
  • 0
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95
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8
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Review from Linda C (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

What a lovely supportive environment, both for residents and relatives. Activity staff enthusiastic and residents got involved. Care staff were caring, gentle, firm as needed, and showed true emotion for the people under their care. The management have also been fabulous, empathetic and understanding
of relatives needs especially during difficult times. If I need to stop in a care home when I age, I would go here.

Reply from Sarah Humberstone, Senior Home Manager at Wisden Court

Thank you for your review. Mum will be missed by all her friends at Wisden Court.


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Review from Ashleigh S (Granddaughter of Resident) published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad passed peacefully here and could not of asked for better care and support at that difficult time. Staff were amazing all throughout his time here. Thank you.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you Ashleigh for the review. Your grandfather is fondly remembered and missed by all his friends at Wisden Court


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Review from Julie P (Daughter of Resident) published on 10 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and staff at Wisden Court have shown my father such great care, respect and affection throughout his stay until his recent passing. So much compassion towards my father and support for the family was much appreciated. A really friendly and caring 'family'. I would 100% recommend Wisden
Court for loved ones.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for a lovely review, Julie. Your father was a pleasure to care for and will be sadly missed by all at Wisden Court


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Review from C B (Wife of Resident) published on 7 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

I took my husband for much-needed respite for one week, but after one night l was asked to collect him as he was such a nuisance. Two months later l have been charged for the respite as the care home denies asking me to remove him from the care home.
I don't think he was supervised adequately overnight
while he was there, he was accused of ringing a firebell nine times, trying to open outside doors and entering rooms of residents which convinces me there was no supervision at all. Now they deny asking me to remove him: why would l lie?

Reply from Sarah Humberstone, Home Manager at Wisden Court

Dear C B, We are sorry to hear about your experience. At Runwood Homes we value the experience and well-being of our residents. We have contacted you previously regarding this matter and we are committed to investigating it further. To ensure your concerns are handled in accordance with our complaints procedure, we kindly request that you raise them further by contacting us directly via email at info@runwoodhomes.co.uk. This will allow us to look into the matter thoroughly and provide you with a comprehensive response. Kind regards, Runwood Homes Senior Living


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Review from Sam D (Daughter of Resident) published on 11 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has joined Wisden Court, her first care home. Mum and us were very anxious, we didn't need to be. The staff have been fantastic! Every obstacle mum had, they helped her overcome. Nothing has been too much effort! Now mum is coming to terms with this big change, she is like a different lady. We
haven't seen her like this in years! Mum has full capacity so it's been hard, so a big thank you!

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your kind review. I'm so happy Mum has settled so well and enjoying her time at Wisden. Anything we can assist you further with please let us know.


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Review from M P (Partner of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My partner was admitted for respite care. When I visited I felt a nice, friendly atmosphere. The staff are very hands-on with the residents. Keeping in touch was no problem and I could speak to my partner anytime. The management was so helpful, nothing seemed to be a problem. I would recommend Wisden
Court to be a good home.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for this lovely review. I am so happy that you and your partner had a positive experience at Wisden Court. We hope to see you in the future.


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Review from L S (Daughter of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was at Wisden Court for 11 months. First in respite and then full-time. The care staff were friendly, helpful and accommodating. The premises are bright, airy and all on the ground floor. The room was pleasant and spacious. During my Mum's stay the care home benefitted from a change of management
and the new manager and deputy are proactive and very approachable. They have recently appointed a new activity team member which should improve activities for residents.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for such a lovely positive review. We hope to see you soon.


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Review from C O (Resident) published on 27 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I stayed at Wisden Court for two weeks. I needed respite to help aid recovery after an operation.
I found all the staff very welcoming and helpful. Everywhere was kept very clean and I felt very safe and relaxed. The stay has certainly helped towards my progress of getting better.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your review. It's great to know you feel respite helped your recovery. We hope you continue to build your strength up. The team send you their best wishes.


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Review from S T (Partner of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner was in respite care in Wisden Court in February 2024. When we arrived all the staff were very attentive and welcoming.
The home was a very clean, nice room. He was provided with a delicious meal even though lunch service was over.
He has a poor memory but when we picked him up he appeared
happy. He said all the staff had been very good to him. He looked cared for. This was a great relief for me as I was able to spend time away. We are hoping to book him back in September. Lovely staff.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your kind review. I am very happy you were so pleased with the care at Wisden Court. We look forward to seeing you both in September.


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Review from L F (Daughter of Resident) published on 19 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad came in as an emergency as Mum broke her hip before Christmas. The staff were extremely accommodating and very friendly.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for the review. It was a pleasure to have your father stay with us at Wisden Court.


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Review from David S (Friend of Resident) published on 20 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Visited my friend a few times and she has settled in and looked happy and well looked after.
She is enjoying the food and I hope she will get involved in the craft activities.
On her birthday the staff made her day with a cake as she has not celebrated her birthday for many years.

Reply from Sarah Humberstone, Acting Home Manager at Wisden Court

Thank you for your kind review, myself and the team are very happy your friend has settled so well in our home.


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Review from Alan I (Son of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home looked friendly and clean on our first inspection, since patient moved in I am pleased with the staff and level of care.
There are a few very minor issues but these can be resolved.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your review, I am pleased Dad has settled well, please feel free to come and see us at any time to chat my door is always open.


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Review from Alison S (Daughter of Resident) published on 24 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you all so much for your help and support.
Mum was taken into respite care due to dementia.
The home manager and the rest of the staff were so kind and helpful.
The home has a lovely atmosphere and all residents seem comfortable and content.
The staff are very caring and most have been there
for a long time which makes this place special.

Reply from Sarah Humberstone, Home Manager at Wisden Court

Thank you for your lovely review, the team and I are so pleased Mum has settled in so well.


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Review from Jean A (Daughter of Resident) published on 13 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been here since February 2023 and has been settled. I cannot praise the team here enough for their kindness and support towards her.
Top marks for Wisden Court and all their staff.

Reply from Tracey Fletcher, Senior Home Manager at Wisden Court

We are happy that mum has settled in at Wisden Court, I hope she will be really happy here. Thank you for your kind review.


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Review from C F (Daughter of Resident) published on 31 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is very clean and welcoming as soon as you walk in. I like the visitor's area, it's very comfortable and relaxing. My mum's room is very clean and a great size. All the staff are very attentive and give us lots of information and are very approachable. My mum seems very happy here as she is getting
everything she needs.

Reply from Tracey Fletcher, Senior Home Manager at Wisden Court

Hello. Thank you for your review and positive comments I am happy your mum has settled in and feels at home.


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Review from Lynne J (Daughter of Resident) published on 3 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our lovely dad was a resident and spent his final days at Wisden Court. We will be eternally grateful to the many staff at Widen Court that were so kind and supportive during his stay and particularly during his last few days.
Thank you all so much,
Lynne and Family

Reply from Tracey Fletcher, Home Manager at Wisden Court

Hi,
What a lovely gentleman Dad was. He was comfortable, peaceful, and dignified. Thank you for your kind words.


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Review from Pamela T (Niece of Resident) published on 21 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunty has settled into the care home life very well. It took a little time but the staff are very helpful and have put her at ease, she now feels safe and well looked after as she had a very bad fall whilst living on her own in her home.

Reply from Tracey Fletcher, Home Manager at Wisden Court

Hello Pamela,
I am so pleased she has settled and is feeling safe now. She is welcome as part of the Wisden Court family. Thank you for your kind review.


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Review from B B (Son of Resident) published on 3 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely setting, with kind staff and good food.

Reply from Tracey Fletcher, Home Manager at Wisden Court

It was our pleasure to care for mum. Thank you for your review.
Kind Regards.


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Review from C T (Daughter of Resident) published on 28 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum loved being here the staff are really excellent, kind and friendly and totally respectful of all the residents. We enjoyed visiting the home. Nothing was too much trouble, questions were answered and any help was given. Everything is given the utmost care, mum's clothes were very well looked after,
it may be a small thing but an important one. Sadly mum passed but their end-of-life care is second to none. The staff were informative and very sensitive. I cannot recommend Wisden Court highly enough. Thank you all.

Reply from Tracey Fletcher, Home Manager at Wisden Court

Thank you for your kind words. It was an absolute privilege to have known and cared for your mum for so long. We will miss her.


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Review from Sheila I (Sister of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent the last year of his life in Wisden Court. The home was run very efficiently, was always immaculately clean and the carers were amazing. Nothing was too much trouble to them and they cared for him. That's all you want from a care home, and Wisden Court provided him with care, patience
and time. Thank you all at Wisden Court.

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Current Review Score: 9.5 (9.545)

Overview of Review Score

The Review Score of 9.5 (9.545) out of 10 for Wisden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 19 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 18 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.545 for Wisden Court is calculated as follows: ( (143 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 220 Ratings = 4.545

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisden Court is based on 18 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 18 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Sarah

Sarah Humberstone

Job Title: Home Manager

Hi, I am Sarah the registered manager at Wisden Court. I have had the pleasure of working at Wisden Court for over 24 years. I have a passion for Dementia Care and a determination to provide high standards of quality person-centred care. I am dedicated to continuously improving our services providing a home-from-home for our residents and facilitating an ideal safe environment for our residents, staff, families, and friends too! I welcome you to visit our home and meet the caring dedicated team. We look forward to answering any questions or enquiries you may have.


Stacey

Stacey Harris

Job Title: Lifestyle Coordinator

Joined: 2024

Hi, my name is Stacey Harris, and I am the Lifestyle Coordinator at Wisden Court. I've been in my role for three months, and I can honestly say that coming into work is never a chore. I look forward to every day, even when I have to think on the spot for an activity. Every day, I leave with a smile, knowing I’ve made our residents laugh and smile. Being able to take the time for all of our residents means the world to me.


A fun fact about me is that my head still thinks like a 5-year-old! I’m always bouncing around, full of life. I also enjoy photography, art, singing, and exercise.


Steve

Steve Smytt

Job Title: Maintenance

Joined: 2024

I'm Steve, the Maintenance Man at Wisden Court. With 8 months of experience as a maintenance man, I take great pride in helping the residents and staff. I’m always ready to support the home in any way I can, whether it’s fixing things or lending a hand where needed. One of my favourite parts of the job is brightening a resident's day when they’re on their own in their room—a little cheer can make a big difference. Outside of work, I’m passionate about football and love spending time with my family.


Elizabeth

Elizabeth Wenn

Job Title: Chef

Joined: 2022

I’m Elizabeth, and I’ve had the pleasure of working as a Cook at Wisden Court for the past two years. With 26 years of experience in the catering industry, my passion for cooking is as strong as ever. I truly enjoy creating delicious meals and serving others, and it brings me great joy to contribute to the well-being of those I cook for. Outside of my professional life, I’m a proud nan to 12 wonderful grandchildren, which keeps me busy and fulfilled in ways beyond the kitchen.


Cherry

Cherry Wickens

Job Title: Home Administrator

Joined: 2014

My name is Cherry, and I’ve had the privilege of being the Home Administrator at Wisden Court for the past 10 years. I’m truly passionate about my role, and I love engaging with the residents, taking part in activities, and making each day as enjoyable as possible. Every day brings something new, which keeps me motivated and excited about my work.


I hold an NVQ Level 3 in Business Administration and a Level 3 QCF/NVQ-accredited apprenticeship in Customer Service. I also enjoy dressing up to bring smiles to the faces of our residents and brighten their day. Outside of work, I cherish spending quality time with my family and friends.


Frequently Asked Questions about Wisden Court

What types of Care is Wisden Court registered for?

Older Person Care, Dementia, Respite Care, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Wisden Court provide?

Palliative Care, Convalescent Care & End of Life Care are other types of care provided.

How many Rooms does Wisden Court have?

There are 54 Single Rooms.

What are the Facilities & Services at Wisden Court?

Own Furniture if required, Minibus or other transport, Wheelchair Access, Ground Floor Accommodation only, Gardens, Residents Kitchenette & Television point in own room are some of the Facilities & Services.

How far is Wisden Court to the centre of Stevenage?

0.9 mile(s) as the crow flies, distance by road may be significantly further.