Wisden Court

Wisden Road, Stevenage SG1 5JD
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9.6 96 Reviews
  • Wisden Court, Stevenage
Wisden Court is a purpose-built 54 bedroom care home in Stevenage. This spacious home is comprised of five individual residential suites each with its own lounge, dining room and fully equipped kitchenette. Wisden Court provides expert care for older people, including those living with dementia.

Wisden Court strives to create a homely environment and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere. The bedrooms are beautifully furnished with en-suite wet room facilities and all rooms have 32” televisions mounted on the wall.

The home also has excellent amenities, including comfortable lounges in which residents can relax. In addition, there is a dedicated area for dementia care, designed to enable the residents cared for to maintain their independence in a safe environment.

The activity programme ensures that residents remain stimulated and engaged and their Wellbeing Lead takes into account residents' hobbies, needs and interests. The activities at Wisden Court are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

For those who enjoy the outdoors, there are also three enclosed gardens all of which are easily accessible including wheelchair users.

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Care Provided by Wisden Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Humberstone (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Wisden Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,625
  • (these prices are only a guideline, please contact Wisden Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.


Wisden Court Reviews (96)

Total of 96, showing 21-40
9.6

Wisden Court has a Review Score of 9.6 (9.569) out of 10, based on 20 reviews in the last 2 years. Over all time Wisden Court has 96 reviews.

Overall Experience

  • 72
  • 23
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9
20
76

Review from Sheila I (Sister of Resident) published on 11 January 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My brother spent the last year of his life in Wisden Court. The home was run very efficiently, was always immaculately clean and the carers were amazing. Nothing was too much trouble to them and they cared for him. That's all you want from a care home, and Wisden Court provided him with care, patience
and time. Thank you all at Wisden Court.

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Review from L T (Daughter of Resident) published on 13 October 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum lived at Wisden Court for a few years. She was cared for exceptionally well, always clean, tidy and presentable when we visited her. Mum loved the meals, especially the soup. Mum had a short stay in hospital and was quite poorly, she couldn't talk very well but did manage to say she wanted to
go home, so to us that said it all. The home was very happy for her to go back and they cared for her till the end of her life. Thank you so very much.

Reply from Tracey Fletcher, Home Manager at Wisden Court

Thank you, we will miss mum. She was such a lovely lady. We were honoured to care for her.


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Review from Barbara F (Daughter of Resident) published on 16 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would not hesitate to recommend Wisden Court to take care of a loved one. My mum has settled and I feel the utmost care, respect and dignity are shown to her and us as her family. All staff are approachable and will keep us updated about Mum's care needs. I feel happy she is only down the road from
me.

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Review from Caroline D (Daughter of Resident) published on 26 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum spent the last two years and four months of her life in Wisden Court. Sadly she passed away in January but thanks to the exemplary care she received from every member of staff, her final journey was serene and dignified. During her time there she was treated with kindness and love, as was I whenever
I visited. All of the staff are truly amazing and work so hard to make Wisden Court a home from home. I would not hesitate to recommend Wisden Court to anyone who has a loved one who needs to be cared for. Thank you to the team for what you did for my mum and for me.

Reply from Tracey Fletcher, Home Manager at Wisden Court

Thank you for your kind words. To be acknowledged for dignity, care and peace at the end of life is special. Thank you.


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Review from Lisa W (Daughter of Resident) published on 15 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Couldn’t have asked for anywhere better for my dad than Wisden Court. The staff were amazing and caring and wouldn’t hesitate to recommend them. I would like to thank them again for caring for him.

Reply from Tracey Fletcher, Home Manager at Wisden Court

Hello Lisa, thank you for your review. We knew him only briefly but we will miss him. Thank you Lisa.


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Review from A G (Daughter of Resident) published on 15 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father moved into the home in July 2021.
Wisden Court is very homely and welcoming, the staff are extremely kind and understanding to both the residents and families.
The communication from the manager and senior team throughout Covid has been excellent, regular and reassuring.
I would recommend
Wisden Court to anyone needing excellent respite or long-stay care.

Reply from Tracey Fletcher, Senior Home Manager at Wisden Court

Hello and thank you for your kind comments. We are pleased you are so happy with the care for your dad. He has settled in really well.


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Review from Dave T (Son of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by all staff. Always helpful and nothing is too much.
A happy atmosphere and always felt welcome when visiting.
Very clean and always tidy.
Always felt that my mother was safe and loved.

Reply from Tracey Fletcher, Home Manager at Wisden Court

Hello Dave, we are very happy to hear you are satisfied with your mother's care. We have the best of intentions when it comes to residents' safety and environment and we are grateful to hear your feedback.


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Review from A W (Sister-in-law of Resident) published on 30 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care by excellent carers, supremely clean and comfortable too.

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Review from Erin B (Daughter-in-law of Resident) published on 29 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Such a warm and welcoming atmosphere. The staff are all amazing. My family and I are reassured that my mother-in-law is being looked after. She is happy and content. She has made friends and with everything going on in the world right now, she is most importantly being kept safe.

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Review from David P (Husband of Resident) published on 26 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wisden Court have taken excellent care of my wife for some time now and throughout, they have shown her love, care and respect and during my visits, they have always treated me the same. My wife is now receiving end of life care. The same high quality of care continues with an extremely
high level of sensitivity towards me and my family. I cannot recommend this home strongly enough.

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Review from Jenny H (Daughter of Resident) published on 24 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Once more, I feel compelled to mention how happy my family and I are with the extraordinary care given to my mother and indeed, the family, in any interactions with the home. The wonderful, safe methods applied to allow an indoor visit and to finally hold my mother’s hand has been navigated extremely
well and with such care. This last year, Wisden Court rose to the challenges with expertise and sensitivity.

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Review from Judith M (Daughter of Resident) published on 8 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Wisden Court for just over 6 years and has never had cause to make any complaint. She has been extremely well looked after and we have to praise all the staff for their extra vigilance during the pandemic, keeping all their staff and residents safe. I don't live near, so can't visit
her, but knowing she is in good hands, is very comforting. Not only do they care about their residents, but also the families, as this is a very hard time for us all. I can have a Skype call with Mum, even though she doesn't recognise me or can speak, but it is just reassuring to see her. This has been a lifeline for me. Hats off to all the staff.

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Review from Paul B (Son of Resident) published on 5 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Wisden Court are amazing they look after my mother with great care. The staff are brilliant and I wouldn't want my mum anywhere else. Unfortunately, during these tough times, they always keep me in touch with what's going on and she is always well presented when I go to see her. They always
have something going on to pass the time. I can't thank them all enough. Regards.

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Review from Jenny B (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Wisden Court for nearly two years and in all the time she has been there, she has been extremely well looked after. She is always treated with loving care and the utmost respect. The care home manager and all her staff have worked tirelessly to keep all the residents safe and well
throughout this very difficult time. I can't recommend Wisden Court enough, everything about the home is first class.

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Review from Joan L (Daughter of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have nothing but praise for the care my Dad had 5 years ago and the care my Mum now receives. Wisden Court aims to be a home from home and mostly achieves this. The staff are always willing to answer questions and to put right anything that seems amiss.

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Review from Paul W (Son of Resident) published on 4 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wisden cared for my father during the last couple of years of his life. I was sufficiently impressed with their care for him that I was only too happy for them to care for my Mother who has now been there for a couple of years. The manager seems to run a "tight ship" which is very reassuring. The staff
are just lovely, and always seem to want to go the extra mile to enrich the lives of the residents.

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Review from Geoff T (Son of Resident) published on 27 October 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The manager and all the staff at Wisden Court are great before and during this pandemic. They are caring helpful and friendly trying to keep the residents safe and happy. Thanks for all you are doing to help mum during this difficult time.

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Review from L C (Niece of Resident) published on 11 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I cannot comment too much on the questions below as it was only an outdoor visit. Speaking to my Aunt she is very happy with the care etc that she receives. My visit to the outdoors is very well organised and under the circumstances, nothing at the moment could be made better. My answers below are based
on conversations with my Aunt.

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Review from Jeff S (Son of Resident) published on 29 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Wisden Court for some 14 months. I was very apprehensive about my mother going into care. However, since day one she has been so happy and well cared for, that it has put a totally different perspective on what I expected.
The manager and her staff are a well-oiled
team, who put their resident first with empathy and kindness. Throughout the Covid pandemic, the manager has kept a really tight ship which was reassuring. Just to finish with a big thank you.

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Review from Kevin D (Son of Resident) published on 22 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Prior to Mum moving into Wisden Court I was finding it a real struggle to keep her safe on a daily basis but from day one of Mum being there I have never been in doubt that she is in the best, safest and most suitable home possible. The staff are always helpful, friendly and very professional. Although
I have found it difficult not to see her throughout the Covid-19 lockdown I have been reassured by constantly being updated via phone and Email on any new issues. In addition, the fact I can have Skype chats with her via superb support from the staff has been a real blessing. I have no negative comments of any kind to make with regards to Mum’s care there.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Wisden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Wisden Court is calculated as follows: ( (155 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 232 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisden Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Sarah

Sarah Humberstone

Job Title: Home Manager

Hi, I am Sarah the registered manager at Wisden Court. I have had the pleasure of working at Wisden Court for over 24 years. I have a passion for Dementia Care and a determination to provide high standards of quality person-centred care. I am dedicated to continuously improving our services providing a home-from-home for our residents and facilitating an ideal safe environment for our residents, staff, families, and friends too! I welcome you to visit our home and meet the caring dedicated team. We look forward to answering any questions or enquiries you may have.


Stacey

Stacey Harris

Job Title: Lifestyle Coordinator

Joined: 2024

Hi, my name is Stacey Harris, and I am the Lifestyle Coordinator at Wisden Court. I've been in my role for three months, and I can honestly say that coming into work is never a chore. I look forward to every day, even when I have to think on the spot for an activity. Every day, I leave with a smile, knowing I’ve made our residents laugh and smile. Being able to take the time for all of our residents means the world to me.


A fun fact about me is that my head still thinks like a 5-year-old! I’m always bouncing around, full of life. I also enjoy photography, art, singing, and exercise.


Steve

Steve Smytt

Job Title: Maintenance

Joined: 2024

I'm Steve, the Maintenance Man at Wisden Court. With 8 months of experience as a maintenance man, I take great pride in helping the residents and staff. I’m always ready to support the home in any way I can, whether it’s fixing things or lending a hand where needed. One of my favourite parts of the job is brightening a resident's day when they’re on their own in their room—a little cheer can make a big difference. Outside of work, I’m passionate about football and love spending time with my family.


Elizabeth

Elizabeth Wenn

Job Title: Chef

Joined: 2022

I’m Elizabeth, and I’ve had the pleasure of working as a Cook at Wisden Court for the past two years. With 26 years of experience in the catering industry, my passion for cooking is as strong as ever. I truly enjoy creating delicious meals and serving others, and it brings me great joy to contribute to the well-being of those I cook for. Outside of my professional life, I’m a proud nan to 12 wonderful grandchildren, which keeps me busy and fulfilled in ways beyond the kitchen.


Cherry

Cherry Wickens

Job Title: Home Administrator

Joined: 2014

My name is Cherry, and I’ve had the privilege of being the Home Administrator at Wisden Court for the past 10 years. I’m truly passionate about my role, and I love engaging with the residents, taking part in activities, and making each day as enjoyable as possible. Every day brings something new, which keeps me motivated and excited about my work.


I hold an NVQ Level 3 in Business Administration and a Level 3 QCF/NVQ-accredited apprenticeship in Customer Service. I also enjoy dressing up to bring smiles to the faces of our residents and brighten their day. Outside of work, I cherish spending quality time with my family and friends.