Wisden Court

Wisden Road, Stevenage SG1 5JD
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9.6 96 Reviews
  • Wisden Court, Stevenage
Wisden Court is a purpose-built 54 bedroom care home in Stevenage. This spacious home is comprised of five individual residential suites each with its own lounge, dining room and fully equipped kitchenette. Wisden Court provides expert care for older people, including those living with dementia.

Wisden Court strives to create a homely environment and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere. The bedrooms are beautifully furnished with en-suite wet room facilities and all rooms have 32” televisions mounted on the wall.

The home also has excellent amenities, including comfortable lounges in which residents can relax. In addition, there is a dedicated area for dementia care, designed to enable the residents cared for to maintain their independence in a safe environment.

The activity programme ensures that residents remain stimulated and engaged and their Wellbeing Lead takes into account residents' hobbies, needs and interests. The activities at Wisden Court are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

For those who enjoy the outdoors, there are also three enclosed gardens all of which are easily accessible including wheelchair users.

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Care Provided by Wisden Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Humberstone (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Wisden Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,625
  • (these prices are only a guideline, please contact Wisden Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.


Wisden Court Reviews (96)

Total of 96, showing 41-60
9.6

Wisden Court has a Review Score of 9.6 (9.569) out of 10, based on 20 reviews in the last 2 years. Over all time Wisden Court has 96 reviews.

Overall Experience

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Review from Natasha B (Daughter of Resident) published on 16 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Wisden Court for nearly 4 years. I have always been happy with the care mum has received, the home has a pleasant feel and really does feel like a second home to me as all staff are so friendly. Mum feels safe and looked after. Wisden Court have shone during this Covid-19 pandemic,
we haven't been able to visit for obvious reasons, telephone calls aren't easy for my mum as she struggles to communicate verbally, but this hasn't been a problem as they have ensured Skype calls were put in place which means I am still able to see her every week. This gives me such peace of mind as I can see for myself she is ok. During this time where we are still partially in lockdown, there really is nowhere else where I would rather my mum be and am so very grateful to all the staff there for keeping my mum safe.

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Review from J A N (Daughter of Resident) published on 18 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Wisden Court for just over a year. Although initially, it was a tough decision it has been the best thing we have done for Mum as she is very much happier now than when she was living alone. She is extremely well looked after by caring and dedicated staff. There is a wide variety of
stimulating daily activities which Mum is encouraged to join in with. We are kept informed of any changes to Mum's care package and are encouraged to speak to the staff with any concerns we may have. During this difficult time, due to Covid-19, the home has been well organised and taken many early and continuing precautions, to prevent the virus entering the home. As a family, we have been kept updated on the situation on a regular basis. Overall, Wisden Court has been a Godsend and we couldn't have hoped for better.

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Review from John O (Husband of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has been in this care home for 3-years now after having dementia.
I am extremely happy with the care all the staff provide her.
The home was very well prepared for this coronavirus and gives me reassurance that my wife is being looked after.
The staff are very friendly and keep us regularly
updated on the activities in the home.
A big thank you to all the amazing staff.

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Review from Neil B (Son of Resident) published on 15 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother came to Wisden Court for respite in November last year and is now a permanent resident. She is very happy there, which surprised me. The place has a nice vibe throughout and the staff is always keen to help and do what they can.

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Review from W L (Daughter of Resident) published on 30 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I always feel comfortable in the home, and it is always clean.
I feel part of it, and there is always someone to talk to.
I like the connection my mum has with the carers.
It's a very difficult thing to leave your parent totally in the care of others, but I do feel reassured that she is being
well cared for.

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Review from R W (Daughter of Resident) published on 25 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was happy during her stay. On my daily visits, there was always a good atmosphere about the home.
The staff treated the patients with care and kindness and the patients trusted them and seemed happy, safe and content. What more could you ask for?

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Review from Steven B (Son of Resident) published on 26 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum had 3 weeks respite here before being moved into another house, wish she could have stayed here as the family found it to have a nice layout. Clean, friendly and well run, staff always kept us up to date with mum's welfare. Good weekly activities schedule for those who wish to join in. Clean and
pleasant rooms.

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Review from R M (Daughter of Resident) published on 7 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would highly recommend this care home. Friendly, caring and clean. It puts every individual first and understands how each and everyone has different needs. If I was to choose a care home for myself it would have to be this one. They engage with the family as well. They have what every elderly person
would wish for.

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Review from J T (Daughter of Resident) published on 18 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad spent a total of 8 weeks at Wisden Court for respite care during this year. I cannot fault his care. He was always treated with kindness and compassion. The staff are lovely and Dad really enjoyed the food. Unfortunately, a permanent place wasn't available for him, but he is now settled elsewhere.

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Review from A M (Son of Resident) published on 18 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was in Wisden for about five years. From the start, Mum was always happy with her new home, well cared for and would have no hesitation in recommending Wisden as a care home.

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Review from J C (Daughter of Resident) published on 7 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I was really worried when I was told my mother would have to go into a care home. Then I went to Wisden Court. what a lovely place. Friendly staff and really lovely, airy rooms. Mother settled well which helped a lot, but the staff also helped a lot. The home is in a quiet area. Nicely set out. It is
very well kept. Plenty for the resident to do. They are so caring. I worry no more.

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Review from Beverley U (Daughter of Resident) published on 31 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother's health improved considerably during her stay at Wisden Court. The staff are caring, willing, patient and cheerful. The building is spacious, light and airy, the rooms clean. The kitchen is excellent, especially as the food is freshly cooked each day. Also, the laundry did a good service.
When I requested a Doctor see my Mother this was done promptly. There is nothing I could fault, you run a superb home.

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Review from B S (Daughter of Resident) published on 15 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was looked after in a very caring and professional environment. The care home was very clean and welcoming, the staff were very engaging and friendly. I would certainly recommend this home.

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Review from C T (Daughter of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it proves necessary, for the safety and security of a loved one, to move into residential care, the physical and emotional challenges can be immense for all concerned. After a lifetime of independence, following my Mother's passing, a hip fracture and worsening memory function due to Alzheimer's,
my Father moved into Wisden Court six months ago. Dad was welcomed and immediately made to feel safe and comfortable in his new environment. The staff took time to get to know him and learn about his family, history and hobbies and he felt pleased and valued by their interest in, and acknowledgement of his life skills and achievements. Without exception, the management and care teams are cheerful and caring to both residents and their families, and unfailingly diligent and respectful in preserving the safety, security and dignity of those vulnerable older people in their care. Rooms and communal areas are airy, comfortable and welcoming and the facilities and entertainments comprehensive. Regular communication is maintained with families, individually where appropriate and, more widely, via newsletter and updates. I am now confident that Dad is safe, secure and above all happy in a well-ordered and peaceful enviironment, with its atmosphere of quiet efficienty.

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Review from J T (Son of Resident) published on 18 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very happy with the care she received over her 8 week stay. She said she would have been very happy to have stayed longer if allowed.

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Review from Michael F (Son of Resident) published on 29 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I can only say that I have always felt that my mother has always been looked after very well.
Today, 15th March, the staff at Wisden Court put on an excellent show for the residents.
Very well done to all of them for trying to keep the residents entertained.

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Review from Antoinette G (Sister of Resident) published on 7 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was a resident of Wisden Court until his death. While he was there the home was completely refurbished, light, airy, more spacious, absolutely brilliant. He was so happy living there, the running and care given to both residents and their families is extremely good. The contact they keep
with relatives is also very good.
I would truthfully recommend Wisden Court as a care home to family and friends.

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Review from K F (Daughter of Resident) published on 25 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

For the short 2 week visit my mum seemed to be very relaxed, settled easily and pretty happy. Activities were good which kept mum involved and active mentally. Would be nice to use own furniture to make a more "at home feel" and some rooms look cosier than others due to colour schemes. All in all very
happy.

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Review from Lauretta H (Wife of Resident) published on 28 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and compassion shown to my husband and ourselves have been exemplary.

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Review from Lenley P (Friend of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my friend for 3 years now and have found the staff there to be extremely helpful to visitors and residents. The staff would always greet me (and others visiting) with a smile and such warmth. They are interested in the wellbeing of the residents and show this in the way they treat
them. My friend has always expressed how much she liked the staff and how happy she was at Wisden. I would most definitely recommend.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Wisden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Wisden Court is calculated as follows: ( (155 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 232 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisden Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Sarah

Sarah Humberstone

Job Title: Home Manager

Hi, I am Sarah the registered manager at Wisden Court. I have had the pleasure of working at Wisden Court for over 24 years. I have a passion for Dementia Care and a determination to provide high standards of quality person-centred care. I am dedicated to continuously improving our services providing a home-from-home for our residents and facilitating an ideal safe environment for our residents, staff, families, and friends too! I welcome you to visit our home and meet the caring dedicated team. We look forward to answering any questions or enquiries you may have.


Stacey

Stacey Harris

Job Title: Lifestyle Coordinator

Joined: 2024

Hi, my name is Stacey Harris, and I am the Lifestyle Coordinator at Wisden Court. I've been in my role for three months, and I can honestly say that coming into work is never a chore. I look forward to every day, even when I have to think on the spot for an activity. Every day, I leave with a smile, knowing I’ve made our residents laugh and smile. Being able to take the time for all of our residents means the world to me.


A fun fact about me is that my head still thinks like a 5-year-old! I’m always bouncing around, full of life. I also enjoy photography, art, singing, and exercise.


Steve

Steve Smytt

Job Title: Maintenance

Joined: 2024

I'm Steve, the Maintenance Man at Wisden Court. With 8 months of experience as a maintenance man, I take great pride in helping the residents and staff. I’m always ready to support the home in any way I can, whether it’s fixing things or lending a hand where needed. One of my favourite parts of the job is brightening a resident's day when they’re on their own in their room—a little cheer can make a big difference. Outside of work, I’m passionate about football and love spending time with my family.


Elizabeth

Elizabeth Wenn

Job Title: Chef

Joined: 2022

I’m Elizabeth, and I’ve had the pleasure of working as a Cook at Wisden Court for the past two years. With 26 years of experience in the catering industry, my passion for cooking is as strong as ever. I truly enjoy creating delicious meals and serving others, and it brings me great joy to contribute to the well-being of those I cook for. Outside of my professional life, I’m a proud nan to 12 wonderful grandchildren, which keeps me busy and fulfilled in ways beyond the kitchen.


Cherry

Cherry Wickens

Job Title: Home Administrator

Joined: 2014

My name is Cherry, and I’ve had the privilege of being the Home Administrator at Wisden Court for the past 10 years. I’m truly passionate about my role, and I love engaging with the residents, taking part in activities, and making each day as enjoyable as possible. Every day brings something new, which keeps me motivated and excited about my work.


I hold an NVQ Level 3 in Business Administration and a Level 3 QCF/NVQ-accredited apprenticeship in Customer Service. I also enjoy dressing up to bring smiles to the faces of our residents and brighten their day. Outside of work, I cherish spending quality time with my family and friends.