Wisden Court

Wisden Road, Stevenage SG1 5JD
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9.6 96 Reviews
  • Wisden Court, Stevenage
Wisden Court is a purpose-built 54 bedroom care home in Stevenage. This spacious home is comprised of five individual residential suites each with its own lounge, dining room and fully equipped kitchenette. Wisden Court provides expert care for older people, including those living with dementia.

Wisden Court strives to create a homely environment and provide all the comforts of good food, good company and friendly staff, in a calm and restful atmosphere. The bedrooms are beautifully furnished with en-suite wet room facilities and all rooms have 32” televisions mounted on the wall.

The home also has excellent amenities, including comfortable lounges in which residents can relax. In addition, there is a dedicated area for dementia care, designed to enable the residents cared for to maintain their independence in a safe environment.

The activity programme ensures that residents remain stimulated and engaged and their Wellbeing Lead takes into account residents' hobbies, needs and interests. The activities at Wisden Court are varied and alongside enjoying themselves, residents can receive a wide range of health and fitness benefits from taking part.

For those who enjoy the outdoors, there are also three enclosed gardens all of which are easily accessible including wheelchair users.

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Care Provided by Wisden Court

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Palliative Care

Good to Know

  • Person in charge
  • Sarah Humberstone (Home Manager)
  • Admission Criteria
    • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.
    • Ages 50+
  • Room Information
    • Single Rooms (54)
    • Single Rooms with ensuite Wet Room (54)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Number of floors: 1

Funding & Fees Guide for Wisden Court

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,475
    • Self-Funded Residential Dementia Care from £1,475
    • RESPITE Self-Funded Residential Care from £1,625
    • RESPITE Self-Funded Residential Dementia Care from £1,625
  • (these prices are only a guideline, please contact Wisden Court to find out the exact price for your requirements)

Facilities

  • Gardens
  • Ground Floor Accommodation only
  • Minibus or other transport
  • Own Furniture if required
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Upon arriving at the home, please press the buzzer on the intercom. A member of staff will greet you shortly. The home kindly request that you sign the guestbook upon both arrival and departure. This helps maintain an accurate record of who is in the building.
    In the event of an emergency, please follow the designated safety protocols provided. Your cooperation ensures everyone's safety.


  • Parking

  • Admission is confirmed upon a satisfactory pre-admission assessment and confirmation that the needs of the potential resident can be met.


Wisden Court Reviews (96)

Total of 96, showing 81-96
9.6

Wisden Court has a Review Score of 9.6 (9.569) out of 10, based on 20 reviews in the last 2 years. Over all time Wisden Court has 96 reviews.

Overall Experience

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Review from Jacqueline F (Daughter-in-law of Resident) published on 30 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was in during July for respite and seemed to enjoy her stay very much.

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Review from Kevin C (Son of Resident) published on 1 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Everybody is friendly and caring.

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Review from S M (Son of Resident) published on 26 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has recently been taken in. The help and care that we and her have been given has been wonderful.
The staff are happy and caring, a credit to their profession.
I would like to thank the home's manager for everything she does. She has made both my mother and father's life better.

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Review from Dawn P (Daughter of Resident) published on 6 April 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is not my mums first visit in fact she has been cared for here at least three visits but they total about 12 weeks. So I do feel qualified to say that mum has been cared for very well her emotional and care needs were met and exceeded. The home has had a makeover and this has improved the surroundings
but the same quality of happy caring staff do a fabulous job and I've noticed an increase of activities for service users and my mum who has dementia came out very happy and animated it really improved her mental mood. Well done to the managers and the team! Thank you!

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Review from Susan H (Daughter of Resident) published on 22 December 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Generally no complaints. However would appreciate more continuity of care, my mother just gets used to the main carer after 3 days on duty then that carer is off for 3 days and a new carer has to take over, this is confusing for mum who has dementia. Mum has expressed the wish to have one to one conversations
with carers, this doesn't happen very often and in fact never when a "stand in" carer takes over. While senior member of caring staff are away, the younger stand-ins have been plaiting each others hair! Residents don't seem to be asked what they want to watch on TV find it's what the carer wants to watch in some cases.

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Review from Liz F (Daughter-in-law of Resident) published on 22 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-Law who suffers from vascular dementia and has limited mobility, is currently staying at Wisden Court as a temporary resident. Her stay has needed to be extended twice, a process that is usually painful due to the multiple phone calls that need to be made. The senior manager at Wisden Court
has given us so much assistance and made the process simple and uncomplicated, she is amazing and so dedicated to her residents. She is obviously excellent at her job as Wisden Court is well organised and wonderfully welcoming.
The care given by all staff is no less that the equivalent of the love given by our family. My Mother-in-Law is flourishing, her communication skills have improved because the surroundings of Wisden Court stimulate her. Most importantly, even with her limited ability to communicate today, my Mother-in-Law said: "This is a lovely place".
She is happy at Wisden Court, and that is all that matters, I only hope we can get her a permanent residency here.

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Review from Emma A (Daughter of Resident) published on 10 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been treated very well at this home. The staff are really caring and helpful. Everyone goes that extra bit further for the clients. My family and I want to say a big thank you for your care.

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Review from Noreen P (Daughter of Resident) published on 9 November 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Find care home very friendly, staff amazing, my mother very happy which is the main thing.

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Review from J A (Daughter of Resident) published on 30 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum was resident at Wisden Court for six months. The staff are all outstanding. The care mum received especially during the last few weeks of her life, was professional, dignified and loving. We were so pleased she was able to pass away peacefully in a place we always considered her home among st people
who really cared for her. The carers who looked after mum loved and respected her and mum loved them. As relatives we were always made very welcome and also felt like part of the "family". We were well looked after and supported. Really can't find fault with this lovely, friendly, homely place.

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Review from S D (Daughter of Resident) published on 15 March 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father who has just died, aged 93, has been in care home for 5 years. I have only good memories of my fathers stay there. What lovely friendly carers. His last five years are a trip to Southend, parties, singsongs. Lovely Christmas and birthday cakes. The food at this home was **** stars and my dad
liked his food!! His room was always clean and tidy and my dad was always clean and tidy too, my sisters and i were always welcomed at this home. I have only praise for these hard working and dedicated carers.

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Review from Jane S (Daughter of Resident) published on 25 January 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for five months, initially in respite care, and then in permanent care. The help we received from the manager in getting her into permanent care was first-class. Mum's daily care needs are well met and she is settled and happy. Staff are very friendly and welcoming, and treat
the resident's with dignity. Mum enjoys the food, which looks delicious. (the cakes are wonderful!) Staff are easy to approach with any concerns, and feedback on issues is generally good.

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Review from Ronald W (Husband of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased the way my wife is looked after. Clothes I buy for my wife I often see them on other residents which I am not keen on.

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Review from S H (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Wisden Court for more than a year. She was immediately made welcome and I feel she was valued as a person. I was initially concerned about "putting her in a home" although she had lived with use for 6 years. At 98 years old I was worried she would not accept her new place
of living. I need not have worried.
She always says "It's very nice here." or "It's always clean." or "Everyone is very kind." or "The food is always good". These are just a few comments. If mum is happy, which she seems to be, then so am I.
She enjoys outings, visiting her hairdresser, and many other in house social activities. She always looks smart and well dressed. I believe excellence starts at the top, so many thanks to the manager for leading the care team, and providing an excellent environment where excellent care can flourish.

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Review from Ann S (Daughter of Resident) published on 20 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I find Wisden a very homely, caring environment. My mother seems very content and happy. Whenever I visit she is dressed well, clean and presentable. Sometimes there is no carer in sight in her unit which is a little worrying. Mostly the carers are very good, more consistency would be good, as Mum gets
used to people, but they regularly get moved etc. The home is looking a bit tired and untidy, but is being refurbished, so will wait to see results. Rooms are clean.

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Review from N W (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for about 18 months. The staff are very caring and mum is happy there. If my sisters or I ever have any concerns they are dealt with swiftly. The carers are of top quality and put the needs of the residents their top priority.
The building is showing it's age but is undergoing
an update at the moment.

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Review from S P (Daughter of Resident) published on 19 January 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Gives my mum support and care and keeps me well informed of any problems and issues that occur. The staff are friendly, approachable and I feel I can talk to staff and management at any time, regarding any concerns we have.

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Current Review Score: 9.6 (9.569)

Overview of Review Score

The Review Score of 9.6 (9.569) out of 10 for Wisden Court is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 20 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 19 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.569 for Wisden Court is calculated as follows: ( (155 Excellents x 5) + (64 Goods x 4) + (8 Satisfactorys x 3) + (5 Very Poors x 1) ) ÷ 232 Ratings = 4.569

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Wisden Court is based on 19 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8, which has been reached with 19 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 15 Apr 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (5)

Sarah

Sarah Humberstone

Job Title: Home Manager

Hi, I am Sarah the registered manager at Wisden Court. I have had the pleasure of working at Wisden Court for over 24 years. I have a passion for Dementia Care and a determination to provide high standards of quality person-centred care. I am dedicated to continuously improving our services providing a home-from-home for our residents and facilitating an ideal safe environment for our residents, staff, families, and friends too! I welcome you to visit our home and meet the caring dedicated team. We look forward to answering any questions or enquiries you may have.


Stacey

Stacey Harris

Job Title: Lifestyle Coordinator

Joined: 2024

Hi, my name is Stacey Harris, and I am the Lifestyle Coordinator at Wisden Court. I've been in my role for three months, and I can honestly say that coming into work is never a chore. I look forward to every day, even when I have to think on the spot for an activity. Every day, I leave with a smile, knowing I’ve made our residents laugh and smile. Being able to take the time for all of our residents means the world to me.


A fun fact about me is that my head still thinks like a 5-year-old! I’m always bouncing around, full of life. I also enjoy photography, art, singing, and exercise.


Steve

Steve Smytt

Job Title: Maintenance

Joined: 2024

I'm Steve, the Maintenance Man at Wisden Court. With 8 months of experience as a maintenance man, I take great pride in helping the residents and staff. I’m always ready to support the home in any way I can, whether it’s fixing things or lending a hand where needed. One of my favourite parts of the job is brightening a resident's day when they’re on their own in their room—a little cheer can make a big difference. Outside of work, I’m passionate about football and love spending time with my family.


Elizabeth

Elizabeth Wenn

Job Title: Chef

Joined: 2022

I’m Elizabeth, and I’ve had the pleasure of working as a Cook at Wisden Court for the past two years. With 26 years of experience in the catering industry, my passion for cooking is as strong as ever. I truly enjoy creating delicious meals and serving others, and it brings me great joy to contribute to the well-being of those I cook for. Outside of my professional life, I’m a proud nan to 12 wonderful grandchildren, which keeps me busy and fulfilled in ways beyond the kitchen.


Cherry

Cherry Wickens

Job Title: Home Administrator

Joined: 2014

My name is Cherry, and I’ve had the privilege of being the Home Administrator at Wisden Court for the past 10 years. I’m truly passionate about my role, and I love engaging with the residents, taking part in activities, and making each day as enjoyable as possible. Every day brings something new, which keeps me motivated and excited about my work.


I hold an NVQ Level 3 in Business Administration and a Level 3 QCF/NVQ-accredited apprenticeship in Customer Service. I also enjoy dressing up to bring smiles to the faces of our residents and brighten their day. Outside of work, I cherish spending quality time with my family and friends.