Pinewood Lodge

Quantum Care Ltd, Oxhey Drive, South Oxhey, Watford WD19 7HR
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9.5 63 Reviews
  • Pinewood Lodge, Watford
Pinewood Lodge care home is situated in a quiet residential area of South Oxhey and offers a range of care services including residential care, specialist dementia care and respite care. The home also offers day care services for older people, an ideal service if you are caring for a loved one but need to take time off and just want to know that your loved one is being well taken care of for the day.

Within the home you'll find a number of welcoming areas including inviting lounges and dining rooms as well as cosy corners and other areas. Each bedroom is ensuite, full furnished for residents' comfort and comes complete with amenities including a nurse call system, Wi-Fi and a TV. There's also a café where residents can sit and relax with family and friends over tea, coffee and other refreshments.

Outside the home, the beautiful landscaped gardens offer residents a the perfect place to relax in the spring and summer months.

Pinewood Lodge's dedicated activities worker ensures that there are always activities available for residents to take part in and look forward to.

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Care Provided by Pinewood Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debra Allan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pinewood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,338

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Pinewood Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Pinewood Lodge Reviews (63)

Total of 63, showing 1-20
9.5

Pinewood Lodge has a Review Score of 9.5 (9.549) out of 10, based on 30 reviews in the last 2 years. Over all time Pinewood Lodge has 63 reviews.

Overall Experience

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Review from Geoff G (Nephew of Resident) published on 27 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited my auntie with my family and was delighted to see her being so well looked after. The atmosphere was lovely and the staff were amazing. Thank you for everything you are doing.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Pinewood Lodge

We're delighted that you had a wonderful experience at Pinewood Lodge! It's incredibly rewarding to know that our best efforts to create a warm and welcoming environment for our residents are being noticed.


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Review from Marilyn R (Wife of Resident) published on 23 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was admitted for assessment in May 2024, he has very complex needs, his behaviour is very challenging and unpredictable, mobility is very poor, sleep pattern is awful, he can exhibit agitation and aggression. I was very anxious and initially wanted him closer to home, as time went on I came
to realise it was best for him to remain at Pinewood Lodge, he knows all the staff and they know him, they are kind and caring even when he is difficult, they chat, laugh and joke to him (and me). I have received enormous support in very difficult circumstances from the Manager and all other staff, it never seems like it is too much trouble for them. Excellent choice of food, plentiful snacks and drinks, housekeeping and activities all make huge effort. Christmas was fantastic, decorated in every corner, all residents received visit on Christmas morning from Manager and team with personally wrapped gifts. The Manager and whole team are fantastic, thank goodness my husband is there.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Pinewood Lodge

We're grateful for your kind words about our staff's friendliness and supportiveness. We'll be sure to pass along your compliments to the team.


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Review from J J (Wife of Resident) published on 6 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was admitted with severe psychosis and delirium and some aggression. Due to the kind, patient and understanding from the wonderful staff. He was able to return to some normality and hence was able to return home. I have found everyone very helpful. He seemed to be happy towards the end of
his stay.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Pinewood Lodge

Your feedback means lot to us! We take great pride in providing personalised care and attention to each resident.


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Review from Brian G (Son of Resident) published on 12 April 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident up until January this year. She was always treated with care and respect and we as family were treated the same when we visited.
The staff at Pinewood have been exceptional over the time my mum was there, and most of the staff have been there for many years, a good sign of a great
care home. The care plan set up was with the involvement of the family and we were always included in decisions on changes and adaptations when they were needed.
My mum went into care after living at her own home with dementia for 6 years, she was very stressed about her change in environment but the way the carers helped her settle in and the understanding they had about how to do this was amazing.
In the time before my mum passed away she and we were treated with care and compassion, we were allowed to visit as we needed as the time came closer.
I would not hesitate to recommend Pinewood Lodge to anyone looking for a place for their family member.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for taking the time to share your positive feedback with us. Your Mum will be dearly missed. Sending you and your family our thoughts and condolences.


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Review from Sarah B (Niece of Resident) published on 18 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Pinewood Lodge is an amazing place. The minute you walk through the door, it feels homely and welcoming. The staff are amazing, caring, considerate and compassionate.
The food is wonderful, plentiful and it is always very clean. The staff are very friendly to residents and family members, and nothing
is too much trouble for them. They treat the residents like family, and they really care about their well-being. There are daily activities for the residents to participate in if they wish to. There are also regular events e.g. Christmas party, New Year celebration and Summer party, where singers come in and entertain residents, family and friends. Local school children also visit to sing songs.
The rooms are spacious, bright, clean and comfortable, and every room has an en-suite. There is a spacious garden with lots of seating.
My whole family think they do an amazing job and work very hard to ensure every resident is cared for individually. They deserve the credit that should be awarded to them.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge will be delighted to hear your feedback. Have a wonderful day!


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Review from May B (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff who work at the home deserve more than just clap. A pay rise, I think. The work the staff do in all departments is exceptional. The care they take with all residents is second to none. Fantastic. I'm so glad my mum is here, as originally I was worried about putting her into care. But my mind
has been put at rest. This is definitely the best place she could be. Thank you, thank you, thank you to all the staff.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

These are very kind words, and we are happy to hear you are content with us. Our team are exceptional people who are well trained in supporting older people. If there is ever anything we can do more off, let us know. Have a lovely day!


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Review from M P (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Staff are very caring and know their residents well. Staff always keep you well informed about what's happening concerning my mum. She is treated with dignity and compassion.
My mum is happy with her stay at Pinewood.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for this review; we are happy to have your mother stay with us. If there is ever anything we can do differently or more off, let us know. Have a lovely day!


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Review from M H (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum started off going to the day centre, but when it was time for her to be looked after 24 hours a day, a bed was available for her to stay in permanently, which was lovely as she had got to know most of the staff from her time at the day centre. This was good news for us as a family, as we had
to think long and hard about residential care. The staff are always friendly and polite, and they always try to get the best out of the individual person.
The home is always clean. Always greeted with a hello, how are you?

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for taking the time to send us this lovely review. We are very proud of Pinewood Lodge, and it's an amazing team. Your mother is a wonderful woman, and we are thankful to have her with us. We will continue to try our best to support her and the family as best we can. Have a lovely day!


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Review from I E (Son of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Just such wonderful, kind, caring staff. So happy that my mum is cared for here. It’s never ideal when a loved one has to go into care, but Mum is not in any distress whatsoever and is well looked after - I’m so grateful.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you so very much for the kind words; they are appreciated. If there is ever anything we can do more to support your mother, let us know. Have a good day!


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Review from Lorraine M (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Pinewood for a couple of years; she has dementia, and the staff all laugh and joke with her and are very attentive not only to my mum but to all visitors. I burst into tears on my Boxing Day visit, and a carer came running over with tissues. I am always offered a hot beverage. I cannot
praise the staff at Pinewood Lodge enough. Mum is happy, so her family are happy; thank you to all the staff at Pinewood Lodge.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Working in care is such a rewarding experience. Every day brings us new forms of joy and learning, as we try our very best to support our amazing residents. Have a lovely day and call on us anytime!


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Review from Patricia M (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum is very well looked after. As I can’t get to see her as much as I would like, it gives me peace of mind knowing my mum is safe and warm.
The staff are lovely too.
When I do manage to get to see Mum, she is always clean and tidy.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you for taking the time to send us this review; we are appreciative.
Our team at Pinewood is well-trained to support the elderly, and we are thankful to have your mother stay with us - she is lovely. Have a good day!


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Review from Sharon B (Niece of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt is very happy here, and every time I visit, I am always greeted by friendly, happy and helpful staff. Nothing is too much for them.
I always leave feeling happy that my aunt is being well cared for here.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you for the review. Your aunt is a wonderful lady, and we are happy to have her with us. Feel free to call on us anytime, and have a lovely day!


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Review from K H (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been very well looked after. There were plenty of events organised over the Christmas period, both from within the home and visiting entertainers. There were presents and celebratory drinks and food.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you so very much for sending us this lovely review. We are all very proud of our care home, and it feels good to know that we are being appreciated. Have a lovely day!


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Review from Eileen C (Daughter of Resident) published on 12 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Pinewood since August 2021 - he is 95 years old. My father is very happy there. All the staff are extremely caring, and this is a great comfort to the family, knowing that he is safe and well looked after. We would highly recommend this care home for any family looking to place
their loved ones in a care home.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you for taking the time to send us this review; your father is an amazing gentleman, and we are really thankful to have him at our care home. Have a lovely day!


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Review from D E (Daughter of Resident) published on 1 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was made very comfortable at this home. The carers were friendly and helpful. It is a shame that my mum is not aware of the excellent care she was given but I came every day and watched the busy staff going about their duties with a smile.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge are delighted to have your mother stay with us. Wishing you a great day!


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Review from Julie B (Daughter of Resident) published on 15 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum stayed with you for a month for some rehabilitation after a hospital stay. She went with a bit of trepidation but was soon put at ease. All of the staff looked after her so well. Safe to say she enjoyed her visit and would not hesitate to come back for a stay if needed. She enjoyed the food,
especially the doughnuts! and managed to put on some weight. It was always being cleaned and tidied. Thank you to everyone at Pinewood Lodge.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge were delighted to have your mum stay with us. Have a wonderful day!


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Review from I W (Son of Resident) published on 9 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very friendly staff and very helpful management are awesome and great help.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge will be delighted to hear your feedback. Have a great day!


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Review from D W (Friend of Resident) published on 25 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff and carers have been very nice during my visit and my friend seems to be content in his home. Thank you for giving good care and being so kind.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you! the review is appreciated, if there is anything further we can do to support, let us know.
Have a lovely day!


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Review from Paul R (Son of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always get prompt communication about my father's care. Always dealt with in an informative and sensitive manner.
We can visit at any time and always find him cleanly dressed, washed and up and about.
Never any concerns about his care which is reassuring and priceless for his family.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. We are delighted to have your father stay with us here at Pinewood Lodge. Wishing you a great day!


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Review from M N (Friend of Resident) published on 9 August 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We visit the care home on a regular basis and the staff are friendly and supportive. The home plans activities and engages the residents and families for example recently there was a summer bbq and it was lovely to be part of.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your lovely comment. We enjoy planning activities for our residents and their friends and family. Thank you for your support!


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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Pinewood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Pinewood Lodge is calculated as follows: ( (222 Excellents x 5) + (86 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 337 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinewood Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Debra

Debra Allan

Job Title: Registered Home Manager

I enjoy the challenges and variety of the work I do and like to keep busy.


Fiona

Fiona Driver

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Derek

Derek Thomas

Job Title: Housekeeping Manager

I am the House Keeping manager, I have been at Pinewood Lodge since 2016, I started as a casual Handyman, and I developed my skills and moved my way up to Housekeeping Manager, where I motivate a team of excellent housekeepers.


Lisa

Lisa Stimpson

Job Title: Administrator

Joined: 2012

I am the administrator for Pinewood Lodge, I love my job and the fact that no two days are the same. I have worked for Quantum Care – Pinewood Lodge since I started as a carer in 2012 I love working in care.


Frequently Asked Questions about Pinewood Lodge

What types of Care is Pinewood Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Pinewood Lodge provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Pinewood Lodge have?

There are 60 Single Rooms.

What are the Facilities & Services at Pinewood Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Pinewood Lodge to the centre of Watford?

2.2 mile(s) as the crow flies, distance by road may be significantly further.