Pinewood Lodge

Quantum Care Ltd, Oxhey Drive, South Oxhey, Watford WD19 7HR
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9.5 63 Reviews
  • Pinewood Lodge, Watford
Pinewood Lodge care home is situated in a quiet residential area of South Oxhey and offers a range of care services including residential care, specialist dementia care and respite care. The home also offers day care services for older people, an ideal service if you are caring for a loved one but need to take time off and just want to know that your loved one is being well taken care of for the day.

Within the home you'll find a number of welcoming areas including inviting lounges and dining rooms as well as cosy corners and other areas. Each bedroom is ensuite, full furnished for residents' comfort and comes complete with amenities including a nurse call system, Wi-Fi and a TV. There's also a café where residents can sit and relax with family and friends over tea, coffee and other refreshments.

Outside the home, the beautiful landscaped gardens offer residents a the perfect place to relax in the spring and summer months.

Pinewood Lodge's dedicated activities worker ensures that there are always activities available for residents to take part in and look forward to.

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Care Provided by Pinewood Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debra Allan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pinewood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,338

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Pinewood Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Pinewood Lodge Reviews (63)

Total of 63, showing 21-40
9.5

Pinewood Lodge has a Review Score of 9.5 (9.549) out of 10, based on 30 reviews in the last 2 years. Over all time Pinewood Lodge has 63 reviews.

Overall Experience

  • 45
  • 16
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Date Published

63
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Review from M S (Daughter-in-law of Resident) published on 31 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have nothing but positive things to say about Pinewood, particularly the Windsor ward. They have provided excellent care to my mother-in-law, they are always pleasant when we visit and are excellent communicators, particularly two staff members. This is a whole new world to us and they have made
the transition very smooth for us so far!

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. We are delighted to have your mother-in-law stay with us here at Pinewood Lodge. Wishing you a nice day!


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Review from G R (Granddaughter of Resident) published on 28 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poor attitude of certain staff members and for someone who should get 24/7 care does not receive this, and want cash to attend appointments which is a disgrace when paying for care. Not our fault they are short-staffed as we don’t get any reduced rate so why are we paying extra also when it comes to
health matters. It feels like a lot gets missed and it’s a fight to get what you need.

Reply from Debbie Gilard, Head of Corporate Services at Pinewood Lodge

Thank you for your feedback. Feedback is always really important for us as it helps to identify areas where we can improve the service we offer to our residents and families. We pride ourselves on offering a high quality of service at Pinewood Lodge and can only apologise if this has not been your experience. We understand that the management team at the home have been in contact with you directly to arrange a meeting to discuss your concerns.
When a resident needs to attend a health appointment and a member of staff needs to accompany the resident, we have to replace the member of staff at the home to maintain the level of care and support for other residents. We do have a policy therefore to charge for a member of staff to attend hospital appointments with residents and this policy can be viewed in our Care Home Contract which is located on our website www.quantumcare.co.uk


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Review from Julie D (Daughter of Resident) published on 12 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I put my mum here for a week so I could have a carer's rest.
Everything was absolutely fantastic, I couldn't really ask for more in the way that my mum was cared for in my absence.
Every single member of staff here has attended my mum's needs and it is very much appreciated.

Reply from Georgia Golder, Social media coordinator at Pinewood Lodge

Thank you for your wonderful review and positive comments regarding the home and team. It was a pleasure to have your mum stay with us, please don't hesitate to get in touch with us should you need to use our services again.


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Review from A H (Daughter of Resident) published on 10 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall, very good. But it's a shame that management would not share basic medical details (even though LPA has been applied for). When she went to her new home, I was unable to assist with meds, which resulted in many calls to the GP.

Reply from Debbie Gilard, Head of Corporate Services at Pinewood Lodge

Many thanks for your feedback. We are really pleased that you found the home overall very good, but your feedback with regard to medical details has been passed to our senior team who will be in touch.


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Review from Joy B (Resident) published on 23 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have lived here for almost a year and been comfortable and well looked after.
I am very pleased that my daughters found Pinewood Lodge for me.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for your comment. The team at Pinewood Lodge are very happy to have you stay with us. Wishing you a lovely day.


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Review from N P (Resident) assisted by family/friend published on 15 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm being looked after very well. All the staff and carers are very friendly and helpful. The food is tasty.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for taking the time to send us a review, this is appreciated and will be shared with the staff. If we can ever support you better in any way, please let us know. Have a lovely day!


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Review from June B (Daughter of Resident) published on 30 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Not knowing what we were expecting, from the very first moment we came to Pinewood Lodge everyone was pleasant and polite. You would have thought I had known them for years.

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Review from Geoffrey S (Son of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This is sadly the day (18/4/23) that my mum passed away at the grand age of 94. My mum has always received excellent care and was treated with dignity. She was in Pinewood Lodge for over three years, all through the Covid years and although she had dementia, she was always treated with respect. Her
sons can't thank the wonderful staff enough for looking after her.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for the review. Please accept our sincerest condolences on the passing of your mother, she was a wonderful woman and we miss her at Pinewood. We are sending the very best greetings to the family.


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Review from T B (Son of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with services provided and care given to my mother.

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Review from Bridie D (Sister of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very friendly and helpful.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Thank you for the review, it is appreciated. Have a lovely day!


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Review from Anne Marie M (Daughter of Resident) published on 2 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum spent 5 weeks at Pinewood Lodge following a stay in hospital. I can’t fault the care she received there, everyone was so courteous and caring to the residents and also as a visitor I was made very welcome.
The food was extremely good and the menus are varied. After months of not eating properly
Mum started enjoying her meals and gained weight during her stay. I felt totally reassured that she was receiving the best possible care.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for sending us this lovely review, we are extremely proud of our team at Pinewood court and we are content to hear their dedication and care has shown through to everyone visiting. Have a lovely day!


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Review from Michael P (Brother of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As always the staff are kind and caring my brother gets the best care in a nice environment.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for the review on our home, we are very proud of the team here and we are happy to hear your brother receives the care he deserves, which is the very best, have a lovely day!


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Review from K B (Granddaughter of Resident) published on 21 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My gran is treated with care and dignity. The staff are always kind and friendly. During Covid restrictions Pinewood gave us regular updates and when restrictions started to lift they put in adaptations for us to visit safely. We were very grateful for this. Thank you for all your hard work, it is very
much appreciated.

Reply from Victoria Cookson, Marketing Coordinator at Pinewood Lodge

Good day and thank you for sending us this heartwarming review of yours and your gran's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!


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Review from Angela s (Daughter of Resident) published on 20 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to say a big thank you to you all in Pinewood Lodge the way you all cared and supported my dad gave his last memories happiness and dignity. I will remember the kindness you always showed me.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for taking the time to send in a review of our home, Pinewood Lodge. It must not be an easy time for the family, always remember we are here to support. We will hold all memories dear to us, have a peaceful week ahead.


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Review from Michael W (Brother of Resident) published on 13 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have found the management staff at Pinewood have been excellent. My brother has been very well cared for, made comfortable and settled. Thank you all for all your hard work and care.
He seems to have gotten more involved in activities recently, which is great. I do feel that he should be further
encouraged to join in and even get taken out in the garden or for trips outside the care home.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day, and thank you for taking the time to send us the review. Our team at Pinewood Lodge try to ensure the residents enjoy relevant activities on a daily basis. We are hopeful that outdoor trips will resume soon and your brother would be invited. Have a lovely day!


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Review from C S (Wife of Resident) published on 4 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The covid situation has highlighted many issues. Pinewood Lodge has managed it very well and still continues to do so with every precaution taken.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for the review on our care home. Have a lovely day!


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Review from S R (Daughter of Resident) published on 20 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was told by a friend to avoid care homes that smelt of urine. I can honestly say that Pinewood Lodge always smelt clean and public areas were very clean, neat and tidy. My mum had a bad start, a couple of months after she lived in there she fell out of bed and broke a bone in her neck. She was very
well looked after and recovered after about 9 months. The staff were always friendly and helpful. Residents are well looked after. Poor mark for fees as many residents don't pay.

Reply from Deborah Yadev, Interim Marketing Manager at Pinewood Lodge

Good day and thank you for that honest feedback. At our home we ensure the surroundings are well looked after just as we do with our lovely residents. We understand there are times when we cannot avoid things and thank you for understanding and continuing to support our team. Have a lovely day!


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Review from Janet S (Daughter of Resident) published on 10 September 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-In-Law has well looked after. She is happy. A carer told us she likes reading. I found on the internet suitable reading books for people with dementia. She was pleased with the book, it was a short story with illustrations.

Reply from Deborah Yadev, Marketing Manager at Pinewood Lodge

Good day and thank you for taking the time to send us a review on our lovely home. We try our best to ensure all our residents enjoy activities and reading and being read to remains one of the more popular ones. Have a lovely day!


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Review from Tony B (Son of Resident) published on 29 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic staff and care. Everything is 100% always.

Reply from Tilly Leitao, Customer & Sales Co-ordinator at Pinewood Lodge

Thank you very much for taking the time to provide this review. We are so pleased that your experiences at Pinewood Lodge have been so positive and the staff at this home will be delighted to receive your praise.


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Review from Danielle B (Friend of Resident) published on 24 July 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My former neighbour has been resident for coming up to 2-years. I have always been impressed by the care they receive, but the Lodge has done an amazing job in the face of COVID-19. They have arranged outside visits, hence I could see one of my friends. It was difficult to see people I have known for
nearly 30-years move into a home, but the fantastic staff means I need to have no concerns. Thank you to all.

Reply from Tilly Leitao, Customer and Sales Co-ordinator at Pinewood Lodge

Thank you for taking the time to write this review. The staff at Pinewood Lodge will be happy to hear your praise for the quality care they provide to your neighbour and the reassurance this brings to family and friends that their loved ones are in safe hands. This is particularly important during these unprecedented times. We would like to thank you for your continued kindness and support of your neighbour for the past two years and look forward to seeing you again at our next garden visits, with social distancing measures in place, which have been so successful in reconnecting residents with their family and friends.


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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Pinewood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Pinewood Lodge is calculated as follows: ( (222 Excellents x 5) + (86 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 337 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinewood Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Debra

Debra Allan

Job Title: Registered Home Manager

I enjoy the challenges and variety of the work I do and like to keep busy.


Fiona

Fiona Driver

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Derek

Derek Thomas

Job Title: Housekeeping Manager

I am the House Keeping manager, I have been at Pinewood Lodge since 2016, I started as a casual Handyman, and I developed my skills and moved my way up to Housekeeping Manager, where I motivate a team of excellent housekeepers.


Lisa

Lisa Stimpson

Job Title: Administrator

Joined: 2012

I am the administrator for Pinewood Lodge, I love my job and the fact that no two days are the same. I have worked for Quantum Care – Pinewood Lodge since I started as a carer in 2012 I love working in care.