Pinewood Lodge

Quantum Care Ltd, Oxhey Drive, South Oxhey, Watford WD19 7HR
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9.5 63 Reviews
  • Pinewood Lodge, Watford
Pinewood Lodge care home is situated in a quiet residential area of South Oxhey and offers a range of care services including residential care, specialist dementia care and respite care. The home also offers day care services for older people, an ideal service if you are caring for a loved one but need to take time off and just want to know that your loved one is being well taken care of for the day.

Within the home you'll find a number of welcoming areas including inviting lounges and dining rooms as well as cosy corners and other areas. Each bedroom is ensuite, full furnished for residents' comfort and comes complete with amenities including a nurse call system, Wi-Fi and a TV. There's also a café where residents can sit and relax with family and friends over tea, coffee and other refreshments.

Outside the home, the beautiful landscaped gardens offer residents a the perfect place to relax in the spring and summer months.

Pinewood Lodge's dedicated activities worker ensures that there are always activities available for residents to take part in and look forward to.

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Care Provided by Pinewood Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Separate Specialist Dementia Care Unit

Good to Know

  • Person in charge
  • Debra Allan (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Pinewood Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,338

  • Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.


    We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
  • (these prices are only a guideline, please contact Pinewood Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Open visiting policy


  • Parking

  • On-site parking


Pinewood Lodge Reviews (63)

Total of 63, showing 61-63
9.5

Pinewood Lodge has a Review Score of 9.5 (9.549) out of 10, based on 30 reviews in the last 2 years. Over all time Pinewood Lodge has 63 reviews.

Overall Experience

  • 45
  • 16
  • 1
  • 1
  • 0

Date Published

63
2
4
30
33

Review from C B (Son-in-law of Resident) published on 12 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care staff/carers and the Pinewood Lodge facility. The care home is always thoroughly clean in appearance and food provisions excellent. Staff are kind in heart and excellent in service. Any matters of concern dealt with promptly.

Facilities

Care / Support

Cleanliness

Treated with Dignity

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Staff

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Management

Safety / Security

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Value for Money

Review from K B (Daughter of Resident) published on 10 May 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother who has been in Pinewood Lodge for the last three years has always had excellent care. All carers have treated her with extreme kindness and dignity.
All the staff are friendly and can't be more helpful. The food and cleanliness are superb and I would not hesitate to recommend Pinewood Lodge
to anyone looking for a care home.

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Review from S C (Son of Resident) published on 30 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent service all round, but I would prefer it if the day care hours were extended until at least 5pm.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

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Current Review Score: 9.5 (9.549)

Overview of Review Score

The Review Score of 9.5 (9.549) out of 10 for Pinewood Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 30 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 29 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.549 for Pinewood Lodge is calculated as follows: ( (222 Excellents x 5) + (86 Goods x 4) + (22 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 337 Ratings = 4.549

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Pinewood Lodge is based on 29 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 29 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (4)

Debra

Debra Allan

Job Title: Registered Home Manager

I enjoy the challenges and variety of the work I do and like to keep busy.


Fiona

Fiona Driver

Job Title: Deputy Home Manager

The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.


Derek

Derek Thomas

Job Title: Housekeeping Manager

I am the House Keeping manager, I have been at Pinewood Lodge since 2016, I started as a casual Handyman, and I developed my skills and moved my way up to Housekeeping Manager, where I motivate a team of excellent housekeepers.


Lisa

Lisa Stimpson

Job Title: Administrator

Joined: 2012

I am the administrator for Pinewood Lodge, I love my job and the fact that no two days are the same. I have worked for Quantum Care – Pinewood Lodge since I started as a carer in 2012 I love working in care.