What types of Care is Mayfair Lodge registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Mayfair Lodge provide?

Day Care, Convalescent Care, Separate Specialist Dementia Care Unit, Own GP if required & End of Life Care are other types of care provided.

What are the Facilities & Services at Mayfair Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Bar/Café, Residents Kitchenette, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Mayfair Lodge to the centre of Potters Bar?

0.5 mile(s) as the crow flies, distance by road may be significantly further.

Mayfair Lodge care home, Watkins Rise, The Walk, Potters Bar, Hertfordshire EN6 1QN

Review from J A (Daughter of Resident) published on 19 March 2025
Submitted via Postal Card • Report

Overall Experience

My mum has only been here a few weeks, but she seems so happy. The care is fantastic and she is enjoying the activities. All the carers I have met so far have been kind and helpful. The management team have all been amazing. So kind and helpful and keeping me informed of things. I couldn't wish for

a better home for my mum.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge

Thank you so much for your kind words. We're delighted to hear that your mum is settling in well and enjoying her time with us. Our team is dedicated to providing compassionate care and engaging activities, so it's wonderful to know that their efforts are making a positive impact. Keeping families informed and involved is very important to us, and we truly appreciate your trust in our care.

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Review from Jax B (Friend of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience

I have been visiting my friend on a fairly regular basis for over a year. The home is clean and quiet but other than that I do not understand all the very positive reviews. Never once have I been greeted by the staff or asked if I need help but have been allowed to wander wherever I wish and there seems

to be a lack of security generally. My friend has said that some of the carers are very caring and efficient but certainly not all of them, some of them not even capable of the basic care needs like helping with a shower. She has never been offered a hot drink throughout any of my visits at various times of the day although I expect she could go and seek one out. She is also really not impressed with the food. But the biggest worry is that there seems to be very little stimulation given to the residents either in their rooms or in the lounge. They are bored.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge

Thank you for sharing your feedback. It is incredibly valuable as it helps us identify ways to enhance the service we provide to our residents and their families. At Mayfair Lodge, we are committed to delivering a high standard of service and can only apologise if your experience has fallen short of this expectation. We have spoken to the home who would very much appreciate the opportunity to speak to you directly about your concerns. We are really keen to ensure that all your concerns are addressed to your satisfaction.

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Review from Susan E (Daughter of Resident) published on 17 January 2025
Submitted via Website • Report

Overall Experience

Overall, I've been very pleased with the care given to my mother over the two years she has been there.
Most of the carers are very considerate and have her interests at heart.
If at any time I feel something extra needs to be done for Mum, I raise it and is usually always dealt with.
The management

are very involved with the residences and seem to know them all as individuals.
The carers have a very challenging job as each resident has individual needs and they can't be with them 24/7. However, any concerns that I have raised have always been dealt with promptly.
I'm really pleased I was able to get her into a local care home and she certainly seems to be safe and cared for, which is a great relief for the family.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge

Thank you so much for leaving a review for our home. We are delighted that you are very pleased with the care given to your Mother. Our teams work really hard to ensure that residents receive care that is tailored to them and which places each person at the heart of all they do. We will be sure to pass on your very kind comments to all those involved in your Mother's care. Once again thank you for taking the time to write this review.

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Review from D K (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience

As a resident at Mayfair Lodge, my father is looked after in superb fashion by all the staff. They are absolute superstars! Kind, generous and gifted in caring for all the residents with the most awful of mental conditions. The residents are treated with dignity and are kept busy with activities and

events. I'm very happy that my father feels comfortably at home there and thankful to all the staff for making his days as good as possible. Many thanks.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge

Thank you so much for your lovely review. We are so pleased that you fell that your Father is so well looked after and that you feel the team are superstars! We will share this review with the team so they know how much their care and support is appreciated. Many thanks once again.

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Review from H G (Daughter of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience

My aunt has been cared for at Mayfair Lodge for many years and may be one of your longest residents. Also, my mother has been cared for over the last two years. I have to say that every member of staff is so engaging and caring. The residents are treated with dignity and the home is spotlessly clean.
As

for the activities and entertainment, you for so much the enjoyment of the residents.
Our family can't thank you enough for looking after two of our dear family members. Thank you.

Reply from Debbie Gilard, Head of Corporate Services at Mayfair Lodge

Thank you so much for you review. We are privileged to be able to care for two members of your family and are delighted that you are pleased with the care that your Mother and your Aunt receive. We will make sure that we thank the carer team on your behalf, as well as the housekeeping team for keeping the home spotless. We will also pass on your thanks to the activity team for their work to bring joy to the residents. Thank you once again.

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Review from E D (Daughter of Resident) published on 9 January 2025
Submitted via Postal Card • Report

Overall Experience

Mayfair Lodge and the carers who work there have changed our lives. We are so grateful for the unbelievable care my father receives. Not only are they patient with my dad who can be difficult they also are with us, his immediate family. Our whole family feel like the entire team really care for dad

and have his very best interest at heart. We simply cannot thank them enough. This is such a difficult time for our family and Mayfair Lodge team have been simply amazing.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your Dad means the world to us.

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Review from L M (Daughter of Resident) published on 3 January 2025
Submitted via Postal Card • Report

Overall Experience

Both my mum and my mother-in-law are in this lovely home. What makes Mayfair Lodge special are the staff, who tend to remain consistent. Always professional, caring, capable and who treat their residents with the utmost dignity. They become the extended family of both residents and resident's families.

We are very happy with our choice of care home.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

We truly appreciate your positive feedback! Our dedicated team works tirelessly to ensure that every resident receives the highest quality of care and attention.

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Review from C T (Son of Resident) published on 22 May 2024
Submitted via Postal Card • Report

Overall Experience

My mum is doing extremely well, having been looked after here for several years. Mayfair Lodge staff, from management, carers and cleaners do as much as possible to keep all residents safe and happy. My wife and I wanted the best for my wonderful mum and feel Mayfair Lodge has fulfilled this.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for taking the time to share your positive experience with us! Hearing that our care home has made a positive impact on your mum means the world to us!

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Review from P C (Son of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience

My mum's carers have built up a wonderful and positive relationship that is making Mum's experience at Mayfair Lodge very positive. It's clear the staff know her and importantly her family, her background and her likes and dislikes too.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Your feedback means a lot to us! We take great pride in providing personalised care and attention to each resident!

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Review from R H (Son of Resident) published on 18 April 2024
Submitted via Postal Card • Report

Overall Experience

Very friendly and experienced, helpful and conscientious staff.

Reply from Jo Currell, .Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for your kind words. Have a wonderful day!

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Review from B T (Husband of Resident) published on 16 April 2024
Submitted via Postal Card • Report

Overall Experience

My sister-in-law has learning difficulties, she has been a resident for the past nine years. My wife has vascular dementia and Alzheimer's, she has been a resident for the past 18 months. During this time, I have nothing but praise for the staff that look after their well-being. Mayfair Lodge ticks

most of the right boxes, except I feel the bedrooms are on the small size.

Reply from Jo Currell, Marketing and Event Co-ordinator at Mayfair Lodge

Thank you for taking the time to share your positive feedback. Our team at Mayfair Lodge will be delighted to hear your comments. Wishing you a wonderful day!

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Review from Patricia N (Wife of Resident) published on 2 October 2023
Submitted via Postal Card • Report

Overall Experience

The team welcomed my husband, who has Alzheimer's. He has settled into the regular routine but does not welcome personal care previously provided by his wife.
The care home has recruited extra activity leaders which may resurrect some of the hobbies he seems to have lost as his condition worsens.

Garden access is welcome. The room is quite adequate. The new garden tea room is welcome.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day and thank you for submitting this review, we are appreciative. Your husband is an amazing man and we are thankful to have him with us.
Have a lovely day!

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Review from P A (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

I have witnessed so much care and affection shown to my mother as well as countless other residents when I visit. It is not easy looking after dementia patients but the staff treat residents with respect and humility. They take time to learn the personalities of residents and use it to create a bond

with the residents. It's a difficult job to do. We, as a family, appreciate that and thank all of the staff for how they approach the care they provide. Thank you!

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for your comment. We are delighted to have your mother stay with us here at Mayfair Lodge. Wishing you a wonderful day!

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Review from David W (Son of Resident) published on 26 September 2023
Submitted via Postal Card • Report

Overall Experience

When I arrive for my visit to Mum, she always seems happy. Her room is always clean. Staff interactions with Mum (and me) are always friendly and on the rare occasions I have needed help, someone has always been available. We would prefer it if Mum could still live independently but she can't so Mayfair

Lodge Care Home is the next best thing.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for your comment. We are delighted to have your mum stay with us at Mayfair Lodge. Wishing you a great day!

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Review from Maureen T (Respite Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience

I was very poorly when I arrived at Mayfair Lodge. The staff have worked hard to get me better, it's been a new experience in a good way.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for your comment. We are delighted to have you stay with us here at Mayfair Lodge. Have a wonderful day!

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Review from A B (Daughter-in-law of Resident) published on 21 May 2023
Submitted via Postal Card • Report

Overall Experience

I would like to say how incredibly clean Mayfair Lodge is. Bathrooms, bedrooms, dining room and kitchen and visitors toilet. I sometimes make a cup of tea when I visit and everything is better than I could expect. Also, I'd like to say just how caring the staff are. They always refer to each resident

by name when they talk with them which I feel shows great kindness.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Good day and thank you for taking the time to submit this review. We are really proud of Mayfair Lodge and your comments will be shared with the team. Have a lovely day!

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Review from Beverly B (Daughter of Resident) published on 22 November 2022
Submitted via Website • Report

Overall Experience

Deciding that a loved one needs a care home is hard and Mayfair Lodge get this: my mother was there 3 years and I cannot fault the quality of care that she was given or the openness and understanding with which the family were treated.
The home is bright and airy, with an environment that is designed

to be stimulating, yet familiar to residents. What marks this home out is the relationship between staff members and residents. My mother was not always easy, but they relentlessly saw the good in her. The home is often ringing with laughter and there is usually music playing. Staff know the resident's quirks and foibles and go out of their way to keep them engaged and happy.
When my mother began to fade, they responded with real compassion, keeping me updated by phone and welcoming visits at any time. The home is brilliantly managed and liaison with local medical teams is superb. I will always be grateful for the tenderness with which my mother was treated and the support that I was given.

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Review from Graham H (Husband of Resident) published on 18 November 2022
Submitted via Postal Card • Report

Overall Experience

Very happy with all services provided.
The care provided for my wife is excellent.
She is happy and smiley.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you very much for the lovely review, it is very much appreciated. Have a lovely day!

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Review from Angela M (Daughter of Resident) published on 3 October 2022
Submitted via Postal Card • Report

Overall Experience

I cannot really fault Mayfair Lodge. It is clean and has a lovely atmosphere. The staff are very friendly and always take time to talk to you, they always take time to talk to you, they always phone me if my dad has any problems or had a doctor's visit. They really made an effort to make sure Dad was

comfortable and all visitors are offered tea and cake on visits. Nothing is too much trouble.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you very much for the lovely review, we are happy to hear your father is enjoying his time with us and the family is content with the communication. Please let us know if we can support in any other way, our doors are always open. Have a lovely day.

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Review from Paul N (Son of Resident) published on 15 August 2022
Submitted via Postal Card • Report

Overall Experience

Staff have been helpful and kind every time I have had dealings with them. On both, arranged and ad-hoc visits, have found the home to be very clean and orderly. I had several contacts made by them regarding my mum's wellbeing.

Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge

Thank you for sending us this lovely review, have an amazing day!

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