Care fees in a Quantum Care home are based on a range of factors including the levels of individual care you require.
We are a not-for-profit care organisation and do not pay dividends to shareholders. All profits are used to deliver high quality care.
Open visiting policy
On-site parking
Mayfair Lodge has a Review Score of 9.5 (9.470) out of 10, based on 16 reviews in the last 2 years. Over all time Mayfair Lodge has 48 reviews.
Review from Dave dB (Nephew of Resident) published on 20 July 2022
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5.0 out of 5
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Review from Paula D (Daughter-in-law of Resident) published on 20 June 2022
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5.0 out of 5
Reply from Victoria Cookson, Marketing Coordinator at Mayfair Lodge
Good day and thank you for sending us this heartwarming review of yours and your mother-in-law's experience at our home. We are extremely proud of our team here and feedback such as this reminds us we are doing something right. Have a lovely day!
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Review from Anne D (Daughter of Resident) published on 17 February 2022
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day and thank you for taking the time to send us a lovely review of the home. We take your point that the activities we continued over this COVID-19 period has not been up to the usual. This is to ensure the heath and safety of our residents and staff, please bear with us a while longer, this would surely improve as restrictions are further lifted. Have a lovely day!
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Review from D D (Daughter of Resident) published on 29 December 2021
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5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day and thank you for taking the time to send us this lovely review, we continue to try our best every day to ensure our residents are given the respect and care they deserve. Have a lovely day!
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Review from J A (Son of Resident) published on 16 December 2021
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day, and thank you for sending us this lovely review. Have a lovely day!
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Review from S M (Daughter of Resident) published on 29 November 2021
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Overall Experience
4.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day and apologies for all the issues that arose. This has been a difficult time for us all and we can only say sorry and take that feedback on board. We will definitely address the matter with the team. Kindest regards
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Review from Janice R (Daughter of Resident) published on 9 September 2021
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Overall Experience
5.0 out of 5
Reply from Deborah Yadev, Marketing Manager at Mayfair Lodge
Good day and thank you for taking time off from your relaxing time with your mother to write us this wonderful review. We are happy to hear you all are enjoying the garden, it really is a tranquil place to sit and be calm. Kindest regards.
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Review from P S (Daughter of Resident) published on 9 August 2021
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for this wonderful review regarding your experience at Mayfair Lodge. We are delighted to hear how impressed you are with the high quality of care provided by the staff, and even more delighted, to hear that your mother’s wellbeing has improved whilst in our care. Our staff will be elated with your praise. Thank you once again.
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Review from Claire W (Daughter of Resident) published on 30 July 2021
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you - we appreciate you taking time to provide us with this lovely review. Your peace of mind and your mother’s happiness are very important to us and we are glad she is happy living in our home. We will of course share your kind comments with the staff at Mayfair Lodge.
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Review from Wendy R (Friend of Resident) published on 30 July 2021
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for this this wonderful review. We are proud of our kind, caring, dedicated staff and the passion with which they deliver such wonderful care, despite the major challenges we have all faced this year. We are so pleased that you and your friend enjoyed the recent visit and look forward to seeing you again soon.
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Review from J B (Son of Resident) published on 16 July 2021
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4.0 out of 5
Reply from Deborah Yadev, Interim Marketing Manager at Mayfair Lodge
Good day and thank you for the review, we understand it's been a challenging time visiting but we are hopeful that the doors will be open soon to loved ones. Have a lovely day!
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Review from Robert W (Husband of Resident) published on 23 October 2019
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for this wonderful review regarding the staff and care at Mayfair Lodge. We are so pleased to hear that things went smoothly for you both and will share your kind feedback with all the staff who will be delighted. We hope your wife will enjoy living at Mayfair Lodge for many years to come.
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Review from Jane W (Daughter of Resident) published on 19 February 2019
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for this wonderful review. It is always a pleasure to hear that our residents are happy living at Mayfair Lodge. We place much emphasis on selecting staff that genuinely wish to care for the elderly and are pleased to see positive evidence of this with your mother’s care.
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Review from David C (Son of Resident) published on 19 December 2018
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for your review. It is always heart-warming to receive such wonderful praise. We are proud to have looked after your mother and our staff receive a huge amount of job satisfaction for a job well done. Thank you so much for your kind gift of a fish tank. I am sure when the fish arrive they will provide much therapeutic pleasure and interest for the residents, staff and visitors to the home.
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Review from Mike M (Son of Resident) published on 14 December 2018
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4.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for this review. It’s always a pleasure to receive such praise from our customers.
The home puts on different, daily activities for each unit to meet the individual needs of the residents and often takes photographs to show the residents, (as part of an enjoyable reminiscence activity later on), as well as their families. The home is always open to further suggestions from residents and their families to add different types of activities, where suitable and possible. Your mother’s Key Worker will be happy to discuss the activities she has chosen to participate in each day.
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Review from Trevor B (Son of Resident) published on 14 December 2018
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for your feedback and praise which we will ensure gets passed to our staff at Mayfair Lodge.
If you have concerns regarding any aspect of our service, please do not hesitate to speak to the Home Manager who will always do their best to resolve these quickly and satisfactorily, so that we can continue to maintain high standards of service at all times.
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Review from Helen J (Daughter of Resident) published on 10 December 2018
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5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for your kind feedback. We are so pleased to hear your mother is receiving such excellent care from our staff who are truly passionate when it comes to caring for the elderly. I do hope your mother is looking forward to celebrating the festive Christmas season with all her new friends. It’s always a fun and exciting time for everyone.
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Review from Sue M (Daughter of Resident) published on 6 December 2018
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4.0 out of 5
Staff and management are, without exception, kind and friendly with visitors being warmly welcomed at any time.
I would not hesitate to recommend
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for this wonderful review regarding your mother's care. We are very grateful to receive such wonderful praise and will pass this on to our hardworking staff at Mayfair Lodge. It’s always a privilege to look after the elderly and to provide high standards of care for them.
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Review from Vincent D (Son of Resident) published on 15 November 2018
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5.0 out of 5
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Review from D S (Daughter of Resident) published on 11 September 2018
Submitted via Postal Card •
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Overall Experience
5.0 out of 5
Reply from Tilly Leitao, Customer & Sales Co-ordinator at Mayfair Lodge
Thank you for your kind comments about the home and the care provided for your father. Our hardworking staff are passionate about making a difference in the lives of each of our residents, so it is wonderful to have this recognised.
We are always open to new ideas and are keen to actively encourage local businesses and communities to build closer links with our home that will benefit the wellbeing of our residents. We currently have two college students that visit each Saturday, host visits from local schools and nurseries on festive occasions and, more recently, have spoken to another nursery to set up more regular visits in the future. As part of our on-going commitment to our residents, their families and friends, we will also be hosting a Dementia Friends’ Talk in the near future, that they and the public can attend.
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The Review Score of 9.5 (9.470) out of 10 for Mayfair Lodge is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.5 out of 5 from 16 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.470 for Mayfair Lodge is calculated as follows: ( (113 Excellents x 5) + (53 Goods x 4) + (14 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 185 Ratings = 4.47
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Mayfair Lodge is based on 15 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 62 registered maximum number of service users is 12.4, which has been reached with 15 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 5 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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Job Title: Registered Home Manager
Joined: 1998
Jackie has worked in the care sector since 1995. She joined Quantum Care in 1998 as a care worker at Vesta Lodge in St. Albans, Hertfordshire. Jackie then progressed to Care Team Manager and then became Deputy Home Manager.
She did her secondment as a Home Manager for 8 months at Vesta Lodge and then became a Home Manager.
Job Title: Deputy Home Manager
The Deputy Home Manager shares responsibility with the Home Manager for running the home. Deputy Managers will each bring their own skill set to the home, some offering more assistance with the business side of things while others focus largely on care. However, whether they look at it from a business or care perspective, the focus of the Deputy is always to ensure that their home is offering the very best quality of life for our residents. Experienced and either holding or working towards their qualifications, Deputy Home Managers are capable and driven to provide the best of everything for their residents.
Job Title: Chef Manager
The Chef Manager organises every aspect of the catering operation and provides a safe, nutritious, quality service to our residents using freshly produced food. With a hands-on role, leading a team, they provide a quality catering service and help create a warm and friendly atmosphere for our residents. Working with our residents they help to create menus to meet their needs and suit their tastes. They also create and provide fine dining events, using Quantum Care’s award-winning Dining Club concept.
Job Title: Housekeeping Manager
I enjoy my job because no two days are alike and I like the challenges that my role brings.
Job Title: Receptionist
The Receptionist plays a key part in keeping the home operating as it should. The role involves everything from dealing with phone enquiries to showing around prospective residents. Organisational and communication skills are a must for a Receptionist as it’s these qualities that allow them to make life in the home easier for their colleagues and residents. Often the first person you’ll speak to when you come to the home, the Receptionist represents the company with a professional manner, friendly approach, and commitment to high-quality care.
Job Title: Administrator
The Administrator will focus on the smooth running of the home; in whatever area they may be needed. From greeting visitors to recruiting, the Administrator is present in many aspects of life in the home, even if you don’t always see them! To be successful in the role, our Administrators have to be flexible and calm, able to multi-task and always keen to take on a new challenge. It’s often the Administrator that brings the IT skills to a home, helping them to keep everything organised. Above that though, Administrators are communicators, able to speak confidently and listen closely to everyone from Managers and Care Workers to visitors and residents.
