Autumn House

21-27 Avenue Road, Sandown PO36 8BN
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2.4 9 Reviews
  • Autumn House, Sandown
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Care Provided by Autumn House

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 44 Service Users
  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Day Care
  • Own GP if required

Good to Know

  • Owner
  • Autumn House Care Ltd
  • Person in charge
  • Mandy Richards (Acting Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (42)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
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Autumn House Reviews (9)

2.4

Autumn House has a Review Score of 2.4 (2.417) out of 10, based on 1 reviews in the last 2 years. Over all time Autumn House has 9 reviews.

Overall Experience

  • 7
  • 1
  • 0
  • 1
  • 0

Date Published

9
0
1
1
8

Review from S J (Next of Kin) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Poorly managed by the current temporary manager. Not listened to, poor communication and lacks compassion.
Carers work hard and try their best to meet residents' needs.
The food was good, kitchen staff took time to chat with residents.
Poor artificial lighting and dull corridors, the garden is nice
but needs a parasol to protect vulnerable residents.
Need more meaningful activities to encourage engagement and stimulation. Colouring children's pictures seems to be a favourite activity. Needs some significant changes to improve things.

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Review from Lesley N (Niece of Resident) published on 23 March 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this facility highly enough. The staff are super professional, kind and caring; the manager is effective and leads well.

Reply from Janice Ioannou, Manager at Autumn House

Thank you Lesley for your kind words. We really appreciate your support. It's a pleasure to look after your Uncle and all our other lovely residents.


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Review from Lynsey W (Daughter of Resident) published on 10 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has lived at Autumn House for almost 2 years now and I cannot fault the care that he receives. The staff are friendly and respectful towards the residents and he always receives whatever he needs. We always receive a warm welcome when we visit and are provided with drinks if needed. We are kept
up to date with the care he receives and any changes that take place. We are very glad that we chose Autumn House.

Reply from Janice Ioannou, Manager at Autumn House

Thank you for your kind words, it's a joy to look after your Dad and share his journey with him and support you too.


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Review from David T (Son-in-law of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been at Autumn house for around six months and has settled in well. The staff are very good indeed, they have got her physically fit, I have found them always friendly and caring. The food is good and varied and there are many activities.

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Review from Anne-Marie M (Daughter-in-law of Resident) published on 23 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law seems to be very happy at Autumn House, she has been there for a few years now. She is well cared for and well looked after. Autumn is most definitely a home from home, we are always made welcome and offered refreshments. All the staff are amazing and genuinely care for them as if they
are their own. I am always kept informed of how she is. Autumn House is amazing.

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Review from Patricia C (Friend of Resident) published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The resident we visit is always content and happy with his care.
He always has praise for the carers. The staff go out of their way to cater for his food needs.
When we visit we are always welcomed and the home is always clean and tidy.

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Review from Shirley M (Daughter of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident here for the last 5 years. I have great admiration for the manager and all the staff in this care home. I cannot get to see Mum on a daily basis because of travelling distance. I telephone the home at least 3 times a week to see how Mum is. I always feel at ease when I speak
to any member of staff.
The daily activities they do for the residents are amazing and when I do visit you are always met with a friendly smile and chat. I am so happy Mum is where she is cared for with love and dedication. Every member of staff are all angels in my eyes.

Reply from Janice Ioannou, Manager at Autumn House

Thank you for your kind words and your on going support, your all part of our Autumn House family and we love keeping in touch, regards


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Review from Andrew W (Son of Resident) published on 10 May 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Very well managed home with very good standard of care. Comfortable, communal and private areas cheerily decorated and well equipped. Staff appear well trained and are very attentive to each resident's need. The key to this home is the happy atmosphere, always something going on with a fun daily activity
schedule. All key seasonal events Christmas, Easter etc are celebrated along with each resident's birthday and family members are encouraged to get involved. Family members can also be kept up to date with daily posts on the Autumn House website. Have always been welcomed when visiting and any special requests are usually met. Feel very confident that my mother who has been a resident for approx 1 year, is in a safe, comfortable and happy environment.

Reply from Janice Ioannou, Manager at Autumn House

Thank you very much for your kind words, your Mum is a pleasure to look after, and we all enjoy seeing you all when you visit. Regards


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Review from K W (Daughter of Resident) published on 23 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I found the organisation and welcoming procedure 5 stars, the staff and management were extremely helpful and very kind during this difficult time and settled my mum in with no fuss at all, it feels like a weight has been lifted off my shoulders as I now know my mum is in a safe environment. The difference
in my mum is amazing and I would thoroughly recommend this care home. Thank you to all the Autumn House staff, you truly are special people.

Reply from Janice Ioannou, Manager at Autumn House

Thank you for your kind words, our aim is to make sure that new clients and families feel supported and welcomed into the home. We are really happy that your mum has settled well.


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Current Review Score: 2.4 (2.417)

Overview of Review Score

The Review Score of 2.4 (2.417) out of 10 for Autumn House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 2.4 out of 5 from 1 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 0.0 out of 5 from 0 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 2.417 for Autumn House is calculated as follows: ( (2 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (1 Very Poors x 1) ) ÷ 12 Ratings = 2.417

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 0 Points relating to the number of positive Reviews for Autumn House is based on 0 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) =

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 44 registered maximum number of service users is 8.8. 0 Positive Reviews ÷ 8.8 = 0

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 20 Mar 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Autumn House

What types of Care is Autumn House registered for?

Older Person Care, Dementia, Mental Health Condition & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Autumn House provide?

Day Care & Own GP if required are other types of care provided.

How many Rooms does Autumn House have?

There are 42 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Autumn House?

Own Furniture if required, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Autumn House to the centre of Sandown?

0.3 mile(s) as the crow flies, distance by road may be significantly further.