Blackwater Mill Residential Home

Blackwater, Newport PO30 3BJ
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9.5 37 Reviews
  • Blackwater Mill Residential Home, Newport
Blackwater Mill Residential Home is a sixty-capacity accommodation with scenic surroundings that include six acres of landscaped gardens and a lake, while the property itself is a charming eighteenth-century building that has been lovingly renovated to be suitable for the practice of skilled care.

All of the home's bedrooms offer en-suite facilities, with lifts and assisted bathing ideal for helping those with mobility issues, as well as the choice of four communal lounges or dining rooms in which to socialise or relax.

Many bedrooms and 2 of the lounges have stunning views of the lake.

Carers are experienced in carrying out personalised care for both short and long-term needs, welcoming convalescent and respite care while maintaining a popular and beneficial programme of activities.

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Care Provided by Blackwater Mill Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Livesley (Interim Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Blackwater Mill Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Blackwater Mill Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Blackwater Mill Residential Home Reviews (37)

Total of 37, showing 1-20
9.5

Blackwater Mill Residential Home has a Review Score of 9.5 (9.463) out of 10, based on 15 reviews in the last 2 years. Over all time Blackwater Mill Residential Home has 37 reviews.

Overall Experience

  • 21
  • 13
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Date Published

37
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15
22

Review from Colleen T (Daughter of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Still very happy with the care Mum receives, the twice-a-day activities are varied to encourage all residents to become involved, the menu choice is good and written up where it can be clearly seen, hot and cold drinks flow freely throughout the day along with neverending snacks. The staff in all areas
are friendly and welcoming, Mum's room is always clean and looks homely with all her family pictures on the wall. I can sleep easy knowing she is in a caring environment. I continue to visit several times a week on different days and times and on occasions, enjoyed a dinner with Mum.

Reply from Activities, Activities at Blackwater Mill Residential Home

Thank you for this lovely review. It is a privilege to care for your mum. We shall ensure the details included reach the relevant teams. Many Thanks


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Review from S C (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am completely satisfied with my mum's care at Blackwater Mill Residential Home. She is well looked after and always well dressed. She is well fed and the menu board shows she can choose what to eat. Her room is very comfortable and my overall impression is of a clean and tidy environment. The staff
are friendly, caring and attentive to Mum's needs (and those of other residents I observe when visiting). Mum is happy living at Blackwater and regards it as home.

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Review from Nik U (Grandson of Resident) published on 23 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Blackwater Mill Residential Home has changed my nan's life in such a great way. She looks so well cared for and this is a testament to the amazing care staff. I'm amazed at all of the activities put on by the entertainers and visitors to the home.

Reply from Nat and Rich, Activities at Blackwater Mill Residential Home

Thank you so much for this brilliant review. We are honoured to be able to care for so many amazing individuals including your nan. Thank you for taking the time to complete a review.


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Review from P C (Son of Resident) published on 2 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Blackwater Mill is a large care home and the staff are always welcoming and cheerful. It is always clean inside. The residents are kept mobile and stimulated with lots of activities taking place daily in the three lounges. The bedrooms are adequate with the bonus of ensuite toilets. Laundry is done
daily and all the medical needs are met. My only concern is that some hot meals have arrived at the table cold. Food and drink are plentiful.

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Review from P H (Regular Volunteer) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been a regular visitor to Blackwater Mill with my dog, providing pet therapy to those living within the care home. I have seen so much positive change over the past 6 months since the new manager came and each time I visit I see new changes that help those living within the care home.
The staff
are so friendly and welcoming and are always there to help anyone who needs them. The staff team seem bonded to provide the best care they can. It’s a pleasure to visit the home and provide an activity that brings so much joy to those living with dementia.

Reply from Nat and Rich, Activities at Blackwater Mill Residential Home

Thank you so much for the lovely comments. It is indeed a delight to have you and your dog in to see our beautiful home and visit our residents. It is always an eagerly anticipated activity for all here at the home.


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Review from D S (Partner of Resident) published on 13 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been at the home for 4 months, it took him a while to settle in, but now he seems to love it.
Staff are caring, kind and patient, and I'm always made to feel welcome.
Food is good, but a choice of small or larger portions would suit the different appetites of the residents.
There are
lots of activities available to keep residents occupied.
The lounges and gardens are really nice, weather permitting.

Reply from Debbie Thunder, Home Manager at Blackwater Mill Residential Home

Many thanks for your lovely comments. In relation to the portion sizes this is done away from the dining area when meals are being served in the kitchen. Meals are plated in small, normal and large servings depending on the preference, needs of the individual and what is on the menu. We are also looking forward to being able to get into our lovely gardens when the weather makes this possible.


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Review from Christopher J (Son of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Over the past months, every time I visit my mother there is always a helpful member of staff not too far away. My mother always seems very content, always someone nearby to talk to. Very happy with her room, looks always clean and tidy including her washroom. I have noticed on the menu board, a good
choice of meals available. Her washing is always attended to, plenty of clean clothes. On the whole Blackwater Mill Residential Home is a good caring home. Well pleased.

Reply from Debbie Thunder, Home Manager at Blackwater Mill Residential Home

Thank you for your lovely review. I will make sure that I pass on your positive comments to the team. It is good to hear that what we do at Blackwater Mill is making a difference.


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Review from Ann B (Daughter of Resident) published on 5 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It took a few weeks for Mum to settle but throughout that time I knew she was being looked after and that her concerns were being addressed.
She is now content, getting involved and is finally putting on weight.
There is a lovely atmosphere at Blackwater Mill and the staff are brilliant!
We are
extremely happy that Mum is being looked after so well here.

Reply from Debbie Thunder, Home Manager at Blackwater Mill Residential Home

Thank you so much for sharing this positive review and that you feel the lovely atmosphere here at Blackwater Mill. We appreciate hearing the reviews of our families and the opportunity to share them with the team. Many thanks.


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Review from Steve U (Son of Resident) published on 29 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 1 year review. My mum has now been in Blackwater Mill for a year and I could not be happier. Sadly Mum is not as active as she was, but that does not stop the staff from getting her to join in with the activities. The lovely lady who arranges the entertainment is great with Mum and tries to get her
to play bingo and go to the lounges to listen to music etc. I visit Mum 2-3 times a week and am always greeted with a smile from the office when I arrive. The hostesses keep everyone topped up with tea, coffee and juice including myself between meals and also biscuits. The food is well prepared and varied and the kitchen staff do a great job. The care team keep Mum clean and tidy and the hairdresser comes in twice a week to keep the ladies looking good. I know in my heart that the care she receives here in Blackwater Mill is fantastic and I would like to personally thank all the staff for all they do, not just for Mum but for all the residents.

Reply from The Manager, Home Manager at Blackwater Mill Residential Home

Thank you so much for your kind review of our services here at Blackwater Mill. We are pleased that your comments reflect the positive experiences you and Mum have had here.


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Review from C U (Daughter of Resident) published on 25 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am highly delighted with your new entertainment organiser. He is very attentive to all the residents and will encourage the quieter ones to join in activities. Mum has trouble hearing and he will help her understand what is happening. She went on a tea and cake trip with him and another member of
staff and thoroughly enjoyed the experience. Thank you to all the staff for your care and love.

Reply from Debbie Thunder, Home Manager at Blackwater Mill Residential Home

Thank you for your lovely review. We will make sure that the entertainment organiser is made aware of your comments.


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Review from Chris C (Brother of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Occasionally life throws up real challenges with elderly relatives and you always hope someone will be there to help. Such was the circumstance when my sister had an accident whilst visiting a relative and taking a fall which broke her wrist. The Local Authority refused any help in her home area and
the family had to resolve respite care ourselves. This is where Blackwater Mill Residential home stepped into the breach and offered short notice support on a residential basis. I cannot express how grateful we are for the supportive and helpful team at the home who did everything they could to make my relative comfortable and safe over the period of her stay. Whilst very few of us would prefer to be unable to be in our own homes it is nice to know there are those out there who will support and help when these circumstances arise, grateful thanks to all at Blackwater Mill.

Reply from Angie Thorne, Administrator at Blackwater Mill Residential Home

Thank you for your review, we take pride in the care we give our residents and take any feedback seriously.


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Review from C G (Stepdaughter of Resident) published on 22 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 2.0 out of 5

My stepfather was admitted to the home on January 23rd from hospital. They were helpful in giving him a bigger room, but since then the home has deteriorated. The food is mostly cold when delivered. His room is often grubby on the floor. They seem to be short-staffed as he says he doesn't see many about
now. We have requested a hearing test, but as yet, it hasn't happened.

Reply from Angie Thorne, Administrator at Blackwater Mill Residential Home

Thank you for your feedback. We take all feedback seriously, so this will be addressed and improvements implemented.


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Review from Jake R (Grandson of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Was a very welcoming experience. All the staff were very friendly especially the activities lady who was brilliant. All the residents really enjoyed the activities she had organised and was very nice to see the residents laughing and having a good time.

Reply from Angie Thorne, Administrator at Blackwater Mill Residential Home

Thank you we appreciate your feedback and value every word.


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Review from Jane R (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A lovely morning reminiscing with Dad over some lovely old photos brought in by a lady. Dad was very interested and seemed to remember some things. Was lovely to see. We particularly like the young activities girl who is so very good with all the clients; very patient and caring and Dad's favourite.
She really deserves a medal. Things have greatly improved since she started.

Reply from Angie Thorne, Administrator at Blackwater Mill Residential Home

Thank you for your review, we appreciate your feedback.


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Review from C R (Partner of Resident) published on 14 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

Grateful for full-time care. Clothes - not often wearing his own. He moves/loses things. Rarely appropriately dressed to go out. Pants/incontinence pads/pants - when picked up to go out rarely the right pants, with pads, sometimes nothing - he now wees without thought. It makes me nervous and taking
him out is difficult. The young staff - lovely though they are, do not use common sense. When he's going out. sometimes with slippers, wet, cold etc.

Reply from Angie Thorne, Administrator at Blackwater Mill Residential Home

Thanks for the review, we have extensive training regarding the use of the pads and will remind staff of this. We at Blackwater Mill take all comments on board and endeavour to improve the service you receive.


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Review from S V (Friend of Resident) published on 28 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Fantastic home, I couldn't ask for a better place for my friend to stay, the staff are lovely and the amount of activities they have going on there is amazing. The home is well laid out and the grounds are breathtaking. My friend also enjoys the number of animals there are around the home.

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Review from C T (Niece of Resident) published on 2 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Whenever I have visited my aunt she always appears to be well cared for. She is no longer mobile and conversation is difficult I, therefore, find visiting quite difficult. All the staff I have seen seem to be very caring and engage with her in a very compassionate and sensitive manner. Communication
with the home is very good and I feel I am informed whenever it is required.

Reply from Penelope Tyau, Manager at Blackwater Mill Residential Home

Thank you, it is such a joy to have your aunt with us.


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Review from Diana W (Daughter of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I live on the mainland so am not able to visit that often. I last visited in May this year and I found her clean and well cared for and she seems to be given plenty of tea which is most important to her. She eats well and enjoys the food. She isn't mobile and spends most of the time in bed so there
is little else that can be done for her. Her room is very bland and not at all cheerful but I don't think she notices.
Would you please direct all correspondence regarding my mother's health to me not my sister as my sister only deals with her finances. Thank you.

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Review from I W (Son of Resident) published on 19 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

This is my first experience of a care home so it is difficult for me to judge what is good or bad. With little first-hand experience of the food/facilities etc it is again difficult for be to give informed answers. I believe the staff do their best. I know my mum can be difficult, but she doesn’t comment
about the staff, food or accommodation.

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Review from Jackie H (Daughter of Resident) published on 15 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Visited my dear mum, and it was a lovely afternoon, so we were able to sit outside, which was wonderful. Mum came down with help and was really pleased to see us. The carers were very good and very obliging, and I could see that my mum is looked after well, which is so important both for her, of course,
and for us leaving her there. So a very big thank you to everyone at Blackwater Mill.

Reply from Penelope Tyau, Manager at Blackwater Mill Residential Home

Thank you so much for trusting us with your lovely Mothers care; it is such a joy for us to have her be a part of our home.


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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for Blackwater Mill Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.463 for Blackwater Mill Residential Home is calculated as follows: ( (111 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 177 Ratings = 4.463

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Blackwater Mill Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Natalie

Natalie Fielding

Job Title: Home Manager

Joined: 2024

Natalie, who joined Blackwater Mill in September 2024, brings a wealth of experience in managing care homes. She was drawn to the Isle of Wight's beauty during a visit in 2022 and saw the opportunity at Blackwater Mill as a perfect match.


Since her arrival, she has been impressed by the welcoming staff and the home’s sense of community. Set on stunning grounds, the home offers a serene environment for residents. Natalie's ambition is to unlock Blackwater Mill's full potential, with a dedicated team and a commitment to excellent care, she is focused on delivering the highest standards for residents, ensuring they feel supported and valued every day.


Frequently Asked Questions about Blackwater Mill Residential Home

What types of Care is Blackwater Mill Residential Home registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Blackwater Mill Residential Home provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Blackwater Mill Residential Home have?

There are 60 Single Rooms.

What are the Facilities & Services at Blackwater Mill Residential Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Lift, Wheelchair Access, Gardens, Residents Kitchenette, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Blackwater Mill Residential Home to the centre of Newport?

1.9 mile(s) as the crow flies, distance by road may be significantly further.