Blackwater Mill Residential Home

Blackwater, Newport PO30 3BJ
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9.5 37 Reviews
  • Blackwater Mill Residential Home, Newport
Blackwater Mill Residential Home is a sixty-capacity accommodation with scenic surroundings that include six acres of landscaped gardens and a lake, while the property itself is a charming eighteenth-century building that has been lovingly renovated to be suitable for the practice of skilled care.

All of the home's bedrooms offer en-suite facilities, with lifts and assisted bathing ideal for helping those with mobility issues, as well as the choice of four communal lounges or dining rooms in which to socialise or relax.

Many bedrooms and 2 of the lounges have stunning views of the lake.

Carers are experienced in carrying out personalised care for both short and long-term needs, welcoming convalescent and respite care while maintaining a popular and beneficial programme of activities.

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Care Provided by Blackwater Mill Residential Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 60 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Person in charge
  • Maria Livesley (Interim Registered Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (60)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2019

Funding & Fees Guide for Blackwater Mill Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Care £1,200 – £1,400
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,400
  • (these prices are only a guideline, please contact Blackwater Mill Residential Home to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Blackwater Mill Residential Home Reviews (37)

Total of 37, showing 21-37
9.5

Blackwater Mill Residential Home has a Review Score of 9.5 (9.463) out of 10, based on 15 reviews in the last 2 years. Over all time Blackwater Mill Residential Home has 37 reviews.

Overall Experience

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  • 13
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Date Published

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22

Review from P G (Husband of Resident) published on 1 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been treated with loving consideration by staff even though she can be difficult on occasions.

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Review from L A (Daughter of Resident) published on 27 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My 97-year-old father became a resident of Blackwater Mill two weeks before the first "lockdown" in 2020. At that time I telephoned daily and was always able to speak to a senior carer, who gave me an update as to his general well being. Circumstances due to Covid prevented me making safe visits for
about 7 months but during this time I received updates on Dad's welfare. Since the end of March 2021 I have been able to make regular visits and on these occasions strict adherence to Covid regulations have been made. I generally send any queries I may have by email to Management in order to give staff time to fully investigate and on every occasion I have received a very expeditious and full response. When visiting and talking to staff I have found them to be friendly, polite and helpful. Having Vascular Dementia, Dad can be a challenge at times but on these occasions I have full confidence the staff will deal with matters appropriately.

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Review from Emma H (Daughter of Resident) published on 5 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother spent her last year in this care home and was very well looked after. She was always treated with respect, care and dignity which can be challenging when dealing with a dementia sufferer. In her final days, everyone took time to talk to her and check she was comfortable. Thank you.

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Review from P B (Nephew of Resident) published on 3 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always welcoming to visitors. Always able to discuss my aunt's wellbeing and kept updated with changes to her health/situation. All residents treated with utmost courtesy and respect. Superb staff!

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Review from D H (Wife of Resident) published on 21 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband has been at Blackwater Mill for over a year and I cannot praise the staff enough for the kindness and care he has received. This goes for all residents, despite some very challenging behaviour at times. I would like to think all care homes are run this way.

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Review from Grant H (Son of Resident) published on 13 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff team are extremely caring and supportive both of my dad and myself and my mum. Whenever I visit, they are very sympathetic to the distress my dad's condition causes me and always find time to talk through the ways they make him as comfortable as possible. They are a credit to a much-maligned
industry.

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Review from E B (Sister of Resident) published on 6 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I were extremely satisfied with the care given and also the high standards of the whole home. The staff were always very kind and caring. It was always very clean and food excellent. In fact, I have no complaints at all.

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Review from Stanley W (Husband of Resident) published on 19 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife is a resident at the Mill. We were originally sent to the Mill by the hospital. We consider ourselves to be very fortunate to have been sent there and have no complaints at all about our treatment here. Staff are competent, friendly and kind. Food is very good. It is bright, comfortable and
clean. I feel confident and have peace of mind knowing my wife is in good care. Our sincere thanks to all.

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Review from Margaret C (Resident) published on 10 January 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I recently had the misfortune of falling a few times. The staff quickly responded with kindness and care but the only criticism I have is the turnover of staff.

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Review from C L (Daughter of Resident) published on 9 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot fault the excellent care my mum receives. She's given 1/2 hourly fluids which keeps her well hydrated and well. The staff are all so nice and what I like and my family like is everyone acknowledges us when we visit - management, staff, cleaners, laundry staff and the maintenance staff. (Everyone
in the home)
The staff are friendly and kind to my mum and she feels safe and secure at Blackwater.

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Review from S H (Daughter of Resident) published on 25 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Blackwater Mill was recommended to me by a medical professional whose mother in law was a resident here.
I never thought my step-mother would settle here. The staff must have worked hard to achieve this which I thank them for.
The staff have a very difficult, underpaid job which they do with a smile.
My
dad has recently been admitted and I can see and feel that he has also settled in, for which I'm exceptionally grateful for.
I have the utmost respect for the staff who work here and in a profession that some members of the public don't appreciate.

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Review from C H (Daughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Very pleased with every aspect.
Mum's very happy and well cared for.

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Review from J B (Granddaughter of Resident) published on 24 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

At the time of needing to find a care home for my grandmother, we did look around many care homes on the island.
Although Blackwater Mill was not near to where we live, as we would have preferred a place near to us for easy visiting, we felt this was one of the best homes we had looked at.
The overall
feel and look of the home was very clean, bright and friendly.
We felt that my grandmother would be well cared for and looked after well.
She is very happy and settled there.

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Review from Michael R (Son of Resident) published on 19 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful caring residential home. My mother is very happy there and I cannot criticise the care and kindness she has received from all the staff. All her needs are catered for including any medical issues that she might have.
I am confident if for any reason I could not visit she would be in safe
hands.
I cannot recommend Blackwater Mill Residential Home highly enough. Wonderful place.

Reply from Liana Birkett, Director at Blackwater Mill Residential Home

Michael, thank you for taking the time to review Blackwater Mill. We are so pleased your mother is happy there.


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Review from C B (Wife of Resident) assisted by family/friend published on 6 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I wanted a care residential home that felt like home for my husband - Blackwater Residential Home feels like home.
It is clean, comfortable, with a good, friendly atmosphere. The meals are good, variable and nutritious and residents are engaged with daily activities. This care provider treats residents
with dignity, compassion and respect - everything we wanted in a home.
The rooms are adequate for my husband's needs, the communal areas can become a bit cramped when all the visitors arrive. I would fully recommend this home to others.

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Review from Lesley S (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother died at the beginning of February 2017. The care of her while dying was excellent in all areas. She was very happy in the home and considered it to be her own home. I visited regularly and was treated with respect by a happy, caring team. They always had time to answer any queries I had. At
times there was a desperate shortness of staff, this worried me and is reflected in the rating below.
The manager worked hard filling in shifts herself at times to look after her residents, staff and relations, a very competent lady.

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Review from Barry J (Husband of Resident) published on 21 September 2016
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has Alzheimers and became a resident just before Christmas in 2015. At that time I was without doubt at my lowest emotional ebb and felt I was rapidly losing control of events. My wife was initially allocated a three-week emergency respite and I was really worried that she would become further
distressed in a strange environment. My fears were quickly assuaged when her home assessment was carried out by the Manager who showed her remarkable skill by the way she spoke to my wife and explained to the both of us what was happening. This practical support was the first sympathetic link my wife and I received. I was able to visit, unannounced, the following afternoon and was delighted by my reception and the overall ambience. It was still the hardest thing in the world to relinquish my wife's care but I am so thankful for the staff at Blackwater for all they have done. My wife is well looked after, treated with kindness and dignity and extremely well fed.

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Current Review Score: 9.5 (9.463)

Overview of Review Score

The Review Score of 9.5 (9.463) out of 10 for Blackwater Mill Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.463 for Blackwater Mill Residential Home is calculated as follows: ( (111 Excellents x 5) + (44 Goods x 4) + (17 Satisfactorys x 3) + (3 Poors x 2) + (2 Very Poors x 1) ) ÷ 177 Ratings = 4.463

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Blackwater Mill Residential Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 60 registered maximum number of service users is 12, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 1 Mar 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Good

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Meet the Team (1)

Natalie

Natalie Fielding

Job Title: Home Manager

Joined: 2024

Natalie, who joined Blackwater Mill in September 2024, brings a wealth of experience in managing care homes. She was drawn to the Isle of Wight's beauty during a visit in 2022 and saw the opportunity at Blackwater Mill as a perfect match.


Since her arrival, she has been impressed by the welcoming staff and the home’s sense of community. Set on stunning grounds, the home offers a serene environment for residents. Natalie's ambition is to unlock Blackwater Mill's full potential, with a dedicated team and a commitment to excellent care, she is focused on delivering the highest standards for residents, ensuring they feel supported and valued every day.