Brighstone Grange

Brighstone, Newport PO30 4DZ
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9.3 7 Reviews
  • Brighstone Grange, Newport
Brighstone Grange Care Home, situated in a stunning rural location just outside of Brighstone Village, Newport, is a 21-bed residential care home. The home boasts breath taking sea views and sunsets over the West Wight coastline, offering residents a tranquil and scenic environment. Rated 'Good' by the CQC (February 2022), Brighstone Grange is committed to delivering high-quality care.

The manager and the dedicated team are passionate about adult social care and have a particular interest in working with people with dementia, supporting them to achieve good outcomes through personalised care.

At Brighstone Grange, residents are made to feel valued, respected and reassured from the moment they arrive. The team is dedicated to creating a homely and comfortable environment where residents can feel safe and loved. They take the time to understand each resident’s life story, preferences and interests, creating opportunities for happiness and engagement.

The home values the importance of community and keeping families connected. Fun and laughter are integral parts of the care provided, ensuring a positive atmosphere within the home.

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Care Provided by Brighstone Grange

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 23 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Person in charge
  • Ria Smith (Registered Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Brighstone Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,500 – £1,500
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,500

  • Our fees are set based on a comprehensive assessment undertaken by the registered manager. Please note all 1:1 required is charged additionally.


    Our fees are the same whether all, part or none of your fee is funded publicly so top-ups may be required.
  • (these prices are only a guideline, please contact Brighstone Grange to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Island Healthcare operates an open visitors policy.


  • Parking

  • There is ample parking onsite.


Brighstone Grange Reviews (7)

9.3

Brighstone Grange has a Review Score of 9.3 (9.342) out of 10, based on 7 reviews in the last 2 years. Over all time Brighstone Grange has 7 reviews.

Overall Experience

  • 6
  • 1
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Date Published

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Review from Julia G (Wife of Resident) published on 4 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and kindness my husband receives at Brighstone Grange has been exceptional.
The food is excellent and nothing is too much bother for the staff who do everything in their power to ensure the residents are all happy and comfortable.
Brighstone Grange is a warm, comfortable, clean, positive
environment and the standard of cleanliness is very high. "5 stars."

Reply from Ian Bennett, Managing Director at Brighstone Grange

Thank you for your kind review and for awarding us 5 stars! We're delighted to hear that your husband feels so well cared for and comfortable at Brighstone Grange. Your praise for our staff, food, and environment truly means a lot to us. We'll continue to strive for excellence to ensure all residents and their families feel supported and happy. Thank you!


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Review from E D (Daughter of Resident) published on 2 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been happy at the home from the day she moved in.
Safety and safeguarding are taken very seriously by the staff, we have no worries about her being kept safe.
My mum is treated with respect and dignity at all times.
The staff take time to listen to my mum and know her likes and dislikes
very well, especially related to her diet and her love of singing. Staff facilitate my mum joining an external community choir every week. The choice of diet is good considering the challenges of a special diet.
The housekeeping team is dedicated and committed to providing a healthy environment.
My mum's care is highly personalised.
Communication is good with an effective management team leading a strong team of staff. It should be acknowledged that reference to staff in this review includes night staff.
When we visit we are always greeted with a smile and offered refreshments. Thank you.
This is a real gem of a care home with well-trained, caring, and organised staff.

Reply from Ian Bennett, Managing Director at Brighstone Grange

Thank you for your thoughtful review! We're so pleased to hear how happy your mum is and that her care feels personalised and safe. It's wonderful to know that our staff's attentiveness, communication and dedication have made a positive impact. Your kind words will be shared with the entire team, including the night staff and housekeeping. Thank you for recognising their efforts!


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Review from G M (Daughter of Resident) published on 19 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Brighstone Grange are so lovely not only to my mumma but also to all family and friends who visit at the home.
They always offer to help or make a cup of tea etc. Mum absolutely adores all staff at Brighstone, she loves them like family which is really special!
They have an activity
calendar with a different activity every single day which is amazing and impressive, especially for Mum who is a younger resident. The home is lovely, always clean and tidy, Mum's room and washing are also kept clean and tidy also. The food always smells delicious and Mum loves, so that's a good sign! Management to housekeeping staff, everyone is friendly and always up for having a laugh with Mum, which she really needs. Thank you guys so, so much!

Reply from Ian Bennett, Managing Director at Brighstone Grange

Thank you for your wonderful feedback. We're so happy to hear that your mum feels so at home and that our staff care and friendliness make a real difference. It's great to know she enjoys the activities, the delicious food and the warm atmosphere. Your kind words mean so much to the entire team, Thank you!


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Review from C W (Stepsister of Resident) published on 24 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Could not rate Brighstone Grange more highly. The staff are kind, compassionate, funny and make my step-sister's life as good as it can be. Am thinking of booking a place myself!

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Review from A C (Niece of Resident) published on 6 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My aunt has resided at the Grange in Brighstone since December 2023.
She did not want to leave her home but her health had deteriorated necessitating more care than could be provided at home.
She settled really well but had a few ‘blips’ where she asked to go home and didn’t want to stay.
However,
I am delighted that she seems now to be content. She is a private person who likes her own company but she spends all her time in the lounge with others.
I find the staff really pleasant, respectful and kind. Nothing seems to be too much trouble and they create a warm, friendly and happy environment for all residents, despite some challenging behaviour at times! My aunt seems to be very grateful to all carers and I am so pleased for the warm welcome I am always given.
I couldn’t speak more highly of the surroundings in which my aunt lives, her bedroom is always spotlessly clean as are all areas. The food always smells and looks delicious.
Thank you very much.

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Review from Julie G (Daughter of Resident) published on 25 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living at Brighstone Grange for over 2 years now and he really enjoys living there, finding the staff extremely supportive and helpful and the food is always good.
I find the staff to be really nice and they really care about my father and always keep me informed if there are
any problems with his health. I am very happy with Brighstone overall. It is set in a lovely location and nothing is too much for them.
I would like to see more entertainment in the home for the residents as they seem to spend a lot of their time not doing much and it would be nice if they could go out or have more people come in to entertain them.

Reply from Ian Bennett, Managing Director at Brighstone Grange

Thanks for your response, Julie, I'm delighted that your experience has been so positive. Your feedback regarding the activities offered at Brighstone is welcome; I will pass it on to the team. The Vital staff have put together and activities plan for August, which is on top of the outings and religious services which people are supported to attend. They have also started devising our activities wall so there will be visual photographs of the activities we do in the hallway alongside the activity planner so families can see what we do. Thank you again for your feedback, it's always welcome and helps us to improve where we need to! Ian


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Review from S N (Daughter of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always found the staff friendly, caring and helpful. The choice of meals is very adequate and drinks are brought round regularly.
My mother is always treated kindly and with dignity relating to personal care.
It would be nice if there were more activities available and musical afternoons
or events.

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Current Review Score: 9.3 (9.342)

Overview of Review Score

The Review Score of 9.3 (9.342) out of 10 for Brighstone Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.642 for Brighstone Grange is calculated as follows: ( (56 Excellents x 5) + (23 Goods x 4) + (2 Poors x 2) ) ÷ 81 Ratings = 4.642

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.7 Points relating to the number of positive Reviews for Brighstone Grange is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 23 registered maximum number of service users is 4.6, which has been reached with 7 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Jan 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Ria

Ria Smith

Job Title: Registered Manager

Joined: 2024

I began my care journey in 2008 caring for my grandfather who was living with Dementia. When my grandfather passed away, I knew that I wanted to continue providing support in a caring environment and applied for a care assistant role in a residential care home.


I am passionate about supporting individuals in a personalised way, ensuring they live life to the fullest. I progressed through my care journey completing my level 3 and 5 diploma in health and social care developing my skills and knowledge. I have been working at the management level since 2017.


Frequently Asked Questions about Brighstone Grange

What types of Care is Brighstone Grange registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment & Detention Under Mental Health Act are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brighstone Grange provide?

Day Care & Convalescent Care are other types of care provided.

How many Rooms does Brighstone Grange have?

There are 23 Single Rooms.

What are the Facilities & Services at Brighstone Grange?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brighstone Grange to the centre of Newport?

6.4 mile(s) as the crow flies, distance by road may be significantly further.