Eden House

Eden Road, Totland Bay PO39 0EJ
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9.6 22 Reviews
  • Eden House, Totland Bay
Eden House is situated on the west side of the Island, located on the cliffs of Totland Bay. Some bedrooms benefit from great views across the Solent. As well as having a beautifully matured, large garden, Eden House is just a 5-minute walk from Totland Bay’s delightful sandy beach.

Most of the rooms at Eden House have en-suite facilities and every room benefits from a television point and Wifi access. Residents are encouraged to bring in personal items such as ornaments, clocks, photographs and such like to enable them to feel totally at home during their stay.

Eden House was the forth of four homes that form St Vincent Care Homes Ltd and is now a family run residential care home, specialising in care for the elderly, dementia care and mental health care.

Loved ones have described Eden house as 'extremely friendly and caring', saying they 'utmost confidence in the care team'. This is largely down to the hard working care team.

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Care Provided by Eden House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Multiple Sclerosis
  • Orthopaedic
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Rebecca Johnson (Manager)
  • Admission Criteria
    • Ages 55+
  • Room Information
    • Single Rooms (16)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2020
    • Number of floors: 2

Funding & Fees Guide for Eden House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,002 – £1,500
    • Self-Funded Residential Dementia Care £1,002 – £1,500
  • (these prices are only a guideline, please contact Eden House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting will be accommodated at all times however it is discouraged during meal times where possible.


  • Parking

  • There is plenty of parking on the road outside the care home.


Eden House Reviews (22)

Total of 22, showing 1-20
9.6

Eden House has a Review Score of 9.6 (9.608) out of 10, based on 12 reviews in the last 2 years. Over all time Eden House has 22 reviews.

Overall Experience

  • 18
  • 4
  • 0
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  • 0

Date Published

22
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Review from L P (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our dear mum was looked after and cared for at Eden House for the last 7 months of her life. A kinder and caring home would be hard to find. The management and all the team treated mum with kindness and respect at all times. When visiting, the home was always clean, bright and airy, and very welcoming.
The meals always looked very appetising. There was always someone on hand to answer any questions, but the needs of mum and other residents always came first. In mum's final days, she was never alone, everyone was there for her and also for her family. We all have fond memories of mums last months at Eden House. A wonderful care home.

Reply from Rebecca Johnson, Registered Manager at Eden House

Thank you so much for your lovely feedback; it is really appreciated. We have a good team here, and we are all passionate about what we do. Thank you again.


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Review from E H (Resident) published on 24 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience of living here is that I am content and very happy being here.

Reply from Rebecca Johnson, Registered Manager at Eden House

We are so pleased that you are happy at Eden House. Thank you for your feedback, it is important to us.


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Review from M B (Grandson of Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandfather was a resident at Eden House Care Home. During his stay, he was treated in a kind and dignified manner. The home has a really family feel about it. The staff were lovely and we all felt comfortable knowing granddad was being looked after so well.

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Review from Linda M (Resident) published on 23 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I like the home Eden House. The staff are very kind and helpful. The management are very helpful in sorting out problems. Food is excellent. Room nice, the right size for me.

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Review from N M (Husband of Resident) published on 5 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very good. My wife is very happy here and very contented. They all take good her and she gets on very well with all.

Reply from Rebecca Johnson, Registered Manager at Eden House

Thank you for taking the time to complete this positive feedback.


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Review from W M (Husband of Resident) published on 21 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eden House is located in an elevated position offering direct views of the Solent. There is a secure garden area to the side where residents can experience a quiet time amongst the flora and fauna. My experience of home comes from almost daily visits to see my wife, who has Alzheimer's Dementia (late
stage) taking place over the last six months. I can see that my wife is well looked after by the staff and when I take her out in her wheelchair to a function she is always nicely dressed and ready in good time. I have been happy to observe the management team keeping everything under control and they responded to any requests promptly.

Reply from Rebecca Johnson, Registered Manager at Eden House

Thank you so much for taking the time to give this very positive review


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Review from Carole J (Daughter of Resident) published on 8 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum has been a resident in Eden House for the last 7 years, and both she and I are happy with the home she is comfortable enjoys the food and is very happy with her accommodation. The staff are very friendly.

Reply from Rebecca Johnson, Registered Manager at Eden House

Thank you for taking the time to leave a review. I will pass on your comments to the staff, who will be pleased that both you and your mother are happy with the service.


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Review from Karyn J (Daughter of Resident) published on 7 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve always been very satisfied with the care my mum has been given since she’s been at Eden House, for approx 2 years now. She’s also clean, dressed nicely, and looks happy and cared for. Staff are always on hand and answer the phone within a couple of rings.

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Review from Dee S (Daughter of Resident) published on 3 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It has taken my mother (and myself) some time to adjust to her being in a care home. The home is clean with a decent size room and ensuite facility. The staff look after her well and have been open/communicative with any decision-making process in regard to my mother's needs. Systems have been put in
place to monitor, accommodate and review her evolving health issues. She enjoys the sporadic activities which continue to be one of the bigger challenges for the home. I think the care home has provided a safe, secure environment; the staff are kind and polite and I consider my mother to be quite content there.

Reply from Rebecca Johnson, Registered Manager at Eden House

Thank you for taking the time to leave a review; your feedback is important to us and helps us to improve our service. Unfortunately, we have had a run of bad luck with employing an activity coordinator; however, I am pleased to say that we do have an applicant due to start in the next couple of weeks. In the meantime, staff have continued to provide activities such as quizzes, dancing and artwork, along with our regular visits from Independent Arts. Everyone enjoyed our talented visiting saxophone player yesterday. We are really happy that you consider your mother to be safe and content here at Eden House.


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Review from Kerry C (Daughter of Resident) published on 15 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother needed to go into care in November and we are delighted with the way in which she is looked after.
The home have made huge efforts to welcome and care for my mum. Nothing is too much and she has settled in so well. The staff are so respectful and treat the residents with dignity. I wouldn't
hesitate to recommend Eden House more highly.

Reply from Clare Shann, Nominated Individual at Eden House

Thank you so much for taking the time to leave this lovely review! The team are so caring and we are extremely proud of them all.


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Review from Sarah M (Daughter of Resident) published on 16 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is one of the best homes in the area due to the care and compassion they provide. The management and carers of this home go above and beyond your expectations. The home feels like one big happy family and makes everyone feel very welcome (residents and visitors.)

Reply from Clare Shann, Nominated Individual at Eden House

Thank you so much for your lovely words! We are super proud of our team at Eden House and appreciate you taking the time to show them some recognition. Kindest regards!


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Review from R H (Son of Resident) published on 4 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall quality of care is good. I feel that there should be there three carers on duty at night. The home is always very clean and warm. My mother says that the quality of the food is very good. I think that the exterior of the building needs a thorough overall and complete redecoration. The grounds
and gardens are desperately in need of some TLC. Both my parent's rooms are on the small side, and the facilities are not fit for purpose.

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Review from K C (Resident) published on 16 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff very helpful. Manger is fantastic. Would be even better if we could find an activities lady.

Reply from Clare Shann, Nominated Individual at Eden House

Thank you so much for leaving this review! You’ll be pleased to hear that we have managed to fill the role at last and have an activities person starting shortly.


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Review from William M (Grandson of Resident) published on 27 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Grandmother lived at Eden House for a very happy three years, unfortunately, she passed recently. With my step-grandfather also living at Eden House and passing only three weeks ago I feel I needed to write and congratulate all the staff and the manager at Eden House for the fantastic job they are
all doing. I can honestly say this is the most family-orientated home, I have experienced. You are always made welcome and the staff appear to be extremely knowledgeable in the field of dementia. As you stepped into the front door you were always met with a smile and the home always smells lovely. Both my nana and grandad's rooms were always kept clean and tidy as were they. I was very aware also of how highly the staff thought of the homeowners, the impression I got was that they really care about the residents in the home and it's not just a business. I would highly recommend Eden House to anyone. Thank you for caring!

Reply from Clare Shann, Nominated Individual at Eden House

Thank you so much for taking the time to leave this wonderful review! We are so proud of our team at Eden.


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Review from Georgie W (Friend of Resident) published on 14 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

On entering Eden House, Totland, Isle of Wight the atmosphere is one of welcoming and friendliness by the staff. Unbeknown I have listened to staff talking and caring for the residents, and they speak kindly showing patience and dignity. The residents' personal care is evident. I can not praise the
staff enough. It is a demanding job, nothing seems too much trouble. Well done to the manager and all the team, keep the good work up.

Reply from Clare Shann, Nominated Individual at Eden House

Thank you so much for leaving such a lovely review. We are super proud of our team at Eden House and grateful to you for recognising how caring and hard-working they are.


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Review from Linda R (Daughter of Resident) published on 4 March 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

With a very heavy heart, I had to put my mum into Eden House. I was devastated at having to do this, Mum is 96, I'd cared for her for the past 16 years but the last two years just got too much as also have my dad of 92, a bipolar husband. But the fact is this place is just wonderful in every single
way. Mum's had a dodgy 2 weeks but staff have been so patient and kind. I feel she is getting the care she needs and that she is in fact better now than when at home. Also, these people at Eden House have probably saved my sanity and my life as this place is still running with the same sort of dedication by all the staff. I'd be very happy to end my last days with them. Thank you so much.

Reply from Clare Shann, Nominated Individual at Eden House

It is so wonderful to receive such lovely feedback. We are very happy that your mum has settled so well with us and that you are finding life a little less stressful. Your mother is safe in the hands and hearts of our fantastic staff. Thank you so much for leaving this heartfelt review.


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Review from Z C (Daughter of Resident) published on 5 January 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother entered Eden House In April 2021, sadly no longer recognising any of her family. Mum was at Eden House for almost six months and was treated with kindness, respect, and dignity. Although we were in the midst of Covid19 and visiting was restricted we were able to visit her at any time during
her last week of life. We were extremely grateful for this flexibility and will always remain grateful for the care the ever-cheerful staff at Eden House gave to her.

Reply from Clare Shann, Nominated Individual at Eden House

Thank you so much for taking the time to leave this lovely review. We are extremely proud of our team at Eden; they are a wonderful group of dedicated and caring people. We are so pleased that you are happy with the care your mother received. Kindest regards.


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Review from Michelle H (Daughter of Resident) published on 12 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was at Eden House for 18 months and he was extremely well looked after, supported and cared for. All the staff were polite and treated him (and our family) with respect, dignity and as "people" and not "just a job" as some homes do, and as if they were in Dad's home and not at work. He became
unwell in January but was able to remain at Eden House for end of life care, for which we, the family, are most grateful. The staff came into their own at a very difficult time for all of us and the care and dignity were absolutely amazing. Thank you so much.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Thank you so much for leaving such wonderful feedback. We have a fabulous team at Eden House and we are pleased that this is recognised. Across all our homes we strive for that family feel, therefore, we are delighted that that is exactly how you all felt whilst Dad was in our care. We wish you all the best.


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Review from Jane R (Daughter of Resident) published on 24 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dad was a resident of Eden House for over six years. Throughout his time there he was treated like a member of their family- with kindness, affection and respect. Dad's individual interests were encouraged, so his room often echoed with the sound of his beloved classical music or the theme tunes of
Bond films or Wallace and Gromit. We were always welcomed with a cup of tea and allowed to decorate his room with photos of his children, grandchildren, great-grandchildren and staff would refer to them by name as they attended to his care.
When dad became ill for the last time, the care staff called in to see their friend at every opportunity, when it was time to say goodbye, nine of them attended from the care home and cried alongside us. Knowing how hard they work, we had expected a 'token' member of staff, but this was an overwhelming tribute to our dad; someone who continued to touch the lives of his family and friends even as his illness progressed.
Thank you.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Wow, such heartfelt, touching feedback. We have a fantastic team of hard-working and dedicated individuals at Eden House and it is a delight knowing that this does not go unnoticed. It is truly an honour to read that your dad had such a wonderful time living with us, and we are deeply sorry for your loss. I will endeavour to pass on your incredibly kind words to the team at Eden House and wish you all the best for the future.


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Review from Ian W (Grandson of Resident) published on 18 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My nanny is a resident at Eden House. She is well cared for, 5 star care. Food is wonderful and homemade. It's a home from home, is always clean and tidy and all the staff are so welcoming and kind. Could not do more for my nanny and me. Manager and owners are great too. We tell everyone about this
home. The best in the UK.

Reply from Emma Broomfield, Marketing Coordinator at Eden House

Dear Ian,


What a fantastic review. Thank you so very much. We are very proud of our outstanding team at Eden House. Your kind words mean a lot to us and I will be sure to pass on your feedback to the staff.


All the best.


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Current Review Score: 9.6 (9.608)

Overview of Review Score

The Review Score of 9.6 (9.608) out of 10 for Eden House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 12 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 12 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.608 for Eden House is calculated as follows: ( (96 Excellents x 5) + (41 Goods x 4) + (4 Satisfactorys x 3) + (1 Poors x 2) + (1 Very Poors x 1) ) ÷ 143 Ratings = 4.608

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Eden House is based on 12 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 12 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 23 Nov 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

2 Bed Vacancies

posted 11 Mar 2025

Please contact the home for details on current vacancies.


Awards / Recognitions (0)

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Frequently Asked Questions about Eden House

What types of Care is Eden House registered for?

Older Person Care, Dementia & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eden House provide?

Palliative Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Eden House have?

There are 16 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Eden House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eden House to the centre of Totland Bay?

0.2 mile(s) as the crow flies, distance by road may be significantly further.