Highfield House

4 Highfield Road, Shanklin PO37 6PP
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9.6 7 Reviews
  • Highfield House, Shanklin
Highfield House care home in the Isle of Wight cares for people with a variety of different needs.

Staff are trained to meet the individual needs and wishes of each resident.

Residents stay active and connected to their community. They can participate in local activities like visiting the library, shopping, and taking walks. The care home also has a dementia-friendly garden.

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Care Provided by Highfield House

  • Primary Care Categories
  • Dementia
  • Detention Under Mental Health Act
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Palliative Care

Good to Know

  • Person in charge
  • Teresa Hope (Manager)
  • Admission Criteria
    • Ages 40+
  • Room Information
    • Single Rooms (20)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023

Funding & Fees Guide for Highfield House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300

  • At Island Healthcare, our weekly base fee is £1300. Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.
  • (these prices are only a guideline, please contact Highfield House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Island Healthcare operates and open visiting policy.


  • Parking

  • Parking is limited but usually available except in extremely busy times.


Highfield House Reviews (7)

9.6

Highfield House has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Highfield House has 7 reviews.

Overall Experience

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Review from Deborah S (Daughter of Resident) published on 19 August 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are patient with Mum, and ensure both she and all residents have what they need. They are proactive, and have a 'Special' way with the residents, making each one feel respected and cared for. It's so important to be in a loving environment when your life has changed beyond your control. Mum,
being a stroke victim, had her life turned upside down overnight. Your staff make her laugh, feel part of a family, and give her a reason to carry on and enjoy life.
All your staff are outstanding, and as I have stayed overnight to be with my mother, I have to give a special shout-out to the night staff! I am in awe of their professionalism and care throughout the night. I feel that she is checked on, and well looked after. They work so hard all night long, ensuring everyone is okay, as well as other duties that need to be done. They smile and are so caring at all hours throughout the night, nothing is a problem, they are simply amazing!
Thank you.

Reply from Ian Bennett, Managing Director at Highfield House

Thank you so much for your wonderful feedback. We're thrilled to hear how our staff have made such a positive difference for your mum, providing care, respect, and a sense of family. Your kind words, especially about our night staff, mean the world to us. We'll make sure to share your praise with the team - it will truly brighten their day. Thank you for trusting us with her care!


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Review from Jacqueline G (Daughter of Resident) published on 26 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone at Highfield is so lovely! The manager and the team really care for Mum and she is happy and settled here. Letting someone else care for her was the hardest decision ever, but they are relaxed and so supportive, so she is content. We can visit when we want and her things make her room her space.
A great plus is the garden too, which she can use whenever she feels like it.

Reply from Ian Bennett, Managing Director at Highfield House

Thank you for your lovely feedback. It's wonderful to hear that your mum is happy and settled at Highfield and that the team's support has made such a difference during a difficult decision. We're so pleased the garden and personal touches help her feel at home. Thank you for your kind words!


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Review from Kate G (Daughter of Resident) published on 10 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum went into Highfield House in February for daycare then became a permanent resident in April. The staff are wonderful with her and also me as I am finding it very tough to see my mum like this. The staff are always so understanding and nothing is too much trouble for them. I really cannot fault
any aspect of Highfield and know my mum is lucky to be in their care.

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Review from Pauline S (Wife of Resident) published on 4 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Sadly my husband had a fall at home which resulted in him breaking his hip.
With having dementia this became increasingly difficult for us as a family to support his needs and was taking its toll on my own health and well-being.
Looking for the right place I like many others was upset to see my husband
go into a home but making contact with the organisation and Highfield that much-needed help and support was there and to this day still is.
We as a family can not thank the manager enough for going above and beyond to support us and for that we are extremely grateful.
The second you walk in the door you are greeted with a smile and it's a pleasure to see the passion and desire from the staff to make a difference to the residents.
It's nice to see the residents encouraged to be involved in so many activities and made to feel safe and comfortable in their surroundings.
So thank you to the manager and her management team plus all the carers for truly being the best it's appreciated.

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Review from Linda C (Wife of Resident) published on 3 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

You really could not get a better home, the care, kindness and compassion is excellent. Amazing staff and great leadership. They looked after my husband for 3 years and never anything to complain about and he recently passed and one of the carers stayed with me.

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Review from Darren T (Son of Resident) published on 11 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is high maintenance. I was very sceptical at first as she was being sent here, I was not happy at all, and let social services know that, as she had been moved twice and caused her significant stress. The manager is very good, well superb actually. I met Mum here and was very impressed, staff are
attentive and patient and bonded with Mum very quickly. Anyone who knows just how stressful this type of situation is can relate, it was a bit of weight off my shoulders knowing she was being looked after properly, as the one she was sent to before was absolutely rubbish. I visit Mum every week and see for myself just how much of a pain she is but staff take it in their stride, and fair play to them. Mum is well looked after and loves dogs. I purchased her a dementia dog which she loved, and every time I visit she has another toy dog, if you see a woman with a trolley of dogs, that's her. Food appears very good, she is vegetarian and this is catered for.

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Review from Neil T (Son of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father arrived at the home terminally ill. His room was immaculate and the staff all looked very professional in the various colour polo shirts. The staff were very approachable and could easily answer all the questions we asked as a family. Even though I live 180 miles away I never felt like a burden
when calling by phone. My Father passed away after three weeks of great care. If asked to describe the home in one word based on what we encountered it would be 'brilliant', although as I write that it may be a little lower than I felt. Thank you.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Highfield House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Highfield House is calculated as follows: ( (70 Excellents x 5) ) ÷ 70 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Highfield House is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 31 May 2019

Overall
Outstanding

  • Caring

    Outstanding

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Outstanding

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Teresa

Teresa Hope

Job Title: Registered Manager

Teresa has worked in care since 1989 and at the Management level since 1999. Teresa holds a University Certificate in Health and Social Care Management, NVQ Level 4 in Management an Open University certificate in Mental Health and Distress and the Leadership and Management Award.


Frequently Asked Questions about Highfield House

What types of Care is Highfield House registered for?

Older Person Care, Dementia, Respite Care, Physical Disability, Sensory Impairment, Detention Under Mental Health Act & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Highfield House provide?

Palliative Care, Day Care & Convalescent Care are other types of care provided.

How many Rooms does Highfield House have?

There are 20 Single Rooms.

What are the Facilities & Services at Highfield House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Highfield House to the centre of Shanklin?

0.4 mile(s) as the crow flies, distance by road may be significantly further.