The Limes has a Review Score of 9.0 (9.035) out of 10, based on 5 reviews in the last 2 years. Over all time The Limes has 8 reviews.
Review from John H (Husband of Resident) published on 25 February 2025
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Reply from Myles Dewen, Director at The Limes
Thank you for your lovely review. We are very proud of the whole team, and I will share your kind feedback with them.
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Review from W R (Daughter of Resident) published on 19 February 2025
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Reply from Myles Dewen, Director at The Limes
Thank you for your kind words, which I will pass onto the team. It is such a pleasure to care for your mother and getting to know you and your family.
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Review from Jeni G (Daughter of Resident) published on 20 January 2025
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Reply from Myles Dewen, Director at The Limes
Thank you for your kind words, which I will pass onto the team. It was such a pleasure to care for your mother and to spend time getting to know you and your family.
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Review from John H (Resident) published on 20 December 2023
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Reply from Myles Dewen, Director at The Limes
Thank you for your kind review. We are so pleased you have joined us for daycare.
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Review from S B (Daughter of Resident) published on 28 September 2023
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Reply from Myles Dewen, Director at The Limes
Thank you for your lovely review. We are very proud of the whole team, and I will share your kind feedback with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
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Activities
Management
Safety / Security
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Value for Money
Review from Julie S (Daughter of Resident) published on 22 September 2022
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Reply from Myles Dewen, Director at The Limes
Thank you, we are also very glad you found us. We are very proud of the whole team and I will pass on your lovely feedback.
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Treated with Dignity
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Review from Richard M (Son of Resident) published on 22 September 2022
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Reply from Myles Dewen, Director at The Limes
Thank you for your lovely review. We are very proud of the whole team and I will share your kind feedback with them.
Facilities
Care / Support
Cleanliness
Treated with Dignity
Food & Drink
Staff
Activities
Management
Safety / Security
Rooms
Value for Money
Review from Sally D (Daughter of Resident) published on 8 September 2022
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Reply from Myles Dewen, Director at The Limes
Thank you so much for your wonderful review. I will ensure that your praise is passed onto our amazing team.
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Cleanliness
Treated with Dignity
Food & Drink
Staff
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Value for Money
The Review Score of 9.0 (9.035) out of 10 for The Limes is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 5 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.3 out of 5 from 5 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.754 for The Limes is calculated as follows: ( (44 Excellents x 5) + (12 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 57 Ratings = 4.754
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.281 Points relating to the number of positive Reviews for The Limes is based on 5 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 = 3.5
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4. 5 Positive Reviews ÷ 6.4 = 0.781
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 18 Feb 2020
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
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