There is a driveway outside the home which can fit up to four cars on, also spaces available along the private road which the home is situated along.
Merrydale has a Review Score of 9.5 (9.483) out of 10, based on 7 reviews in the last 2 years. Over all time Merrydale has 10 reviews.
Review from J S (Respite Resident) published on 24 January 2025
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you for your kind words. We are very pleased you felt impressed with the level of care you received with us!
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Review from Andy B (Son of Resident) published on 24 December 2024
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you so much for your lovely review. We're really pleased to hear that you're happy with the care your mother receives at Merrydale. Our team works hard to provide patient and compassionate care, so it's great to know their efforts are appreciated. Your kind words about the clean and welcoming atmosphere mean a lot to us too. Thanks again for your support!
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Review from S F (Daughter of Resident) published on 10 December 2024
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you so much for your kind words and thoughtful review of Merrydale. We are delighted to hear that you find the atmosphere relaxed and welcoming and that our team's efforts to provide respectful and attentive care are appreciated. It's wonderful to know that our freshly cooked meals and well-maintained rooms contribute to your positive experience. Your feedback motivates us to continue delivering the best possible care for our residents and their families. Thank you for taking the time to share your experience!
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Review from K T (Daughter of Resident) published on 5 December 2024
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you so much for your heartfelt and thoughtful review. It means the world to us that we were able to make your father's final years as comfortable, enjoyable, and dignified as possible. At Merrydale, we truly strive to create a family atmosphere where both residents and their loved ones feel supported and cared for. Your kind words about our end-of-life care and the afternoon tea in your father's memory deeply touch us and reinforce our commitment to providing personal, compassionate care. It was a privilege to care for your father, and we are so grateful for the time he spent with us. Thank you for sharing your experience and for recommending Merrydale.
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Review from A T (Daughter of Resident) published on 20 November 2024
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you so much for your heartfelt review. We are deeply touched by your kind words and are grateful for the trust you placed in us to care for your mother during her time at Merrydale. It means a great deal to know that you felt part of our family and that our staff's dedication, compassion, and professionalism made a positive difference. This truly highlights what we strive for every day! Thank you for recommending us - it is the greatest compliment we could receive. Wishing you and your family all the best.
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Review from A B (Daughter of Resident) published on 19 November 2024
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you so much for taking the time to share your kind words. We are privileged to be able to offer the highest quality care to your mum and your family!
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Review from Mark G (Son of Resident) published on 4 December 2023
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you very much for taking the time to share your experience with Merrydale. We are delighted to hear that your mother has found a comfortable and welcoming home with us!
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Review from Carol P (Daughter of Resident) published on 4 May 2022
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you so much for your lovely review Carol! We pride ourselves on offering a home from home experience and we are glad you and your mum feels so welcomed with us.
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Review from Jill L (Daughter of Resident) published on 7 July 2021
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Reply from Sam Newnham, Adminstrator at Merrydale
Thank you so so much for your amazing review, Jill. I will ensure to pass this on to the whole team, managers, carers, chefs and cleaners alike! Your wonderful review is greatly appreciated and we are so happy to hear your thoughts on Merrydale and the care your mum receives. Thank you once again!
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Review from Julia M (Daughter of Resident) published on 11 May 2021
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Reply from Felicia Glover, Registered Manager at Merrydale
Thank you so much for your lovely review, Julia. I am so pleased you feel your mum is well cared for. I will ensure to pass this lovely review on to our care team. She is always a joy!
Thank you again.
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The Review Score of 9.5 (9.483) out of 10 for Merrydale is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 7 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 4.7 out of 5 from 7 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.783 for Merrydale is calculated as follows: ( (65 Excellents x 5) + (18 Goods x 4) ) ÷ 83 Ratings = 4.783
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 4.7 Points relating to the number of positive Reviews for Merrydale is based on 7 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 16 registered maximum number of service users is 3.2, which has been reached with 7 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 8 Jun 2018
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Job Title: Registered Manager
Joined: 2020
Hello, my name is Felicia and I am delighted to be the registered manager of Merrydale Residential Home on the sunny Isle of Wight. I joined Merrydale in 2020, just as the pandemic started.
In 2017 I gained my Level 5 diploma in Leadership and Management in adult Health and Social care. I have previously worked with individuals with learning disabilities, being a palliative care worker as well as a funeral coordinator.
I pride myself on being someone who cares about individuals, taking everyone's views and opinions into account in any situation. I am a warm and friendly person which I feel makes me a people person, and I love my job here at Merrydale.
Job Title: Senior Carer & Administrator
Joined: 2014
Hello, my name is Sam. I joined Merrydale back when I was 16 years old as an apprentice.
I have developed my career here over the years and I absolutely love working at Merrydale and doing my best to make a difference in individuals' lives, or by simply putting a smile on our residents' faces.
I have gained a range of qualifications here as well as a level 2 & 3 diploma in Health and Social care, and business administration qualification.
In my spare time, I love crafting and enjoying the local beaches and scenery.
Job Title: Senior Carer
Joined: 2007
Hello, my name is Lisa and I have worked at Merrydale for nearly sixteen years. I absolutely love my job and my workplace. I have my level 3 NVQ and an array of health & social qualifications.
During the first COVID-19 lockdown, I stepped in and used my previous career as a hairdresser to make sure all residents continued to have their hair done as they liked and looked forward to.
In my spare time, I love to shop and keep things clean and tidy and I am now a Nana for the first time, which keeps me very busy!
Job Title: Senior Carer
Joined: 2021
My name is Sophie, and I have worked at Merrydale for nearly three years now as a senior carer. During my time here I have completed my level 3 health and social care and I have recently started my level 4. Merrydale has kickstarted a passion in me to progress my personal development. Merrydale is a wonderful residential home and I couldn't see myself anywhere else.
Job Title: Senior Carer
Joined: 2022
My name is Faye and I have been working at Merrydale for just over a year now and it is a wonderful place to work. I have my NVQ level 2 & 3 and I am currently working on my level 4 to further my career. My hobbies include spending time with my friends & family and I am a big animal lover! Merrydale is like a big family and such a welcoming home.