Old Charlton House

69 Baring Road, Cowes PO31 8DW
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9.8 31 Reviews
  • Old Charlton House, Cowes
Old Charlton House residential home located in Cowes provides high-quality residential care to older people, on the Isle of Wight.

The characterful period style house has been specially adapted to meet the care needs of residents. Staff are on hand 24 hours a day to provide individualised personal and social care when and where needed.

The director and staff recognise the right of the individual to be treated with respect and dignity, with the nurturing of independence central to the creation of care packages.

The chef prepares a wide range of delicious and nutritionally balanced meals each day for residents to enjoy. Special dietary requirements are taken into account when required.

This warm and friendly home encourages residents to make it their own home for as long as possible, and personalise rooms to their own taste.

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Care Provided by Old Charlton House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • No Medical Intervention
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 32 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Owner
  • Kensington Health Care Ltd
  • Person in charge
  • Clare Williams (Manager)
  • Admission Criteria
    • Residential, early dementia
    • Ages 40+
  • Room Information
    • Single Rooms (24)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2024
    • Number of floors: 3

Funding & Fees Guide for Old Charlton House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £990 – £1,600
    • RESPITE Self-Funded Residential Care £990 – £1,600

  • Third Party top up required for Local Authority funded residents.
    Excluded from fee costs are hairdressing, dentist, opticians, toiletries, personal shopping.
    Minimum 2 weeks respite.
  • (these prices are only a guideline, please contact Old Charlton House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors are welcomed every day and at all times as long as it suits the resident.


  • Parking

  • There is an onsite car park, if it is full there is a road next to it that always has space.


Old Charlton House Reviews (31)

Total of 31, showing 1-20
9.8

Old Charlton House has a Review Score of 9.8 (9.844) out of 10, based on 9 reviews in the last 2 years. Over all time Old Charlton House has 31 reviews.

Overall Experience

  • 26
  • 5
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Date Published

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Review from C B (Son of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been staying at Old Charlton House care home for over 3 years now and has always said she's happy living there.
The staff and management are very caring, friendly and professional people.
The home is run and maintained to a high standard, kept warm, with good food, drink and entertainment
for the residents.
Regular communications with the family and readiness to accommodate wider health assistance where required.
All in all, a thoroughly recommended care home on the Isle of Wight.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

Thank you for that lovely review, the team really appreciate your comments.


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Review from Kathleen W (Friend of Resident) published on 10 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff to be very helpful and caring even with a difficult resident. The home is warm and welcoming They have plenty of activites to interest the residents including summer and winter parties and they make a special effort for birthdays. All the residents I have spoken to see happy
there.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

Thank you for those kind words, the team really appreciates them.


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Review from Julia S (Daughter of Resident) published on 4 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident in Old Charlton House since last September. I visit every day and every day I find the home bright, clean and warm. The management and staff are always very welcoming, friendly and helpful. I have been kept informed of my Mum's wellbeing at all times.
The lovely activities
lady organises plenty of varied activities, outings and entertainment, all of which are throughly enjoyed. It is a pleasure to be there joining in. Any art work produced by the residents is proudly displayed in the home. A monthly newsletter informs us of the latest news on events that have taken place or are planned for the future.
Old Charlton House has lovely solent views with a pretty garden to sit in on sunny days.
Well done Old Charlton House and thank you for looking after my Mum.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

Thank you for those really lovely words, it means a lot to the team to know they are appreciated. Your mum is a great character and we all love spending time with her.


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Review from Kathryn S (Daughter of Resident) published on 11 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't fault Old Charlton House. The staff are all lovely and my Mum absolutely loves living there. She has so much engagement with the other residents and staff. The care, activities and food are great. Her room is lovely and she doesn't want to be anywhere else.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

Thank you for those lovely words, we adore your mum and love spending time with her.


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Review from Emma D (Daughter of Resident) published on 31 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were lucky enough to be able to place our mum in Old Charlton House over a year ago. We are really impressed with the level of care and the professionalism and friendliness of all the staff. Communication is always very good and we feel welcome whenever we visit. Regular activities are provided by
the excellent activities co-ordinator and the home has a very warm and sociable atmosphere. Mum is safe and content at Old Charlton House and we feel very lucky to know that she is loved and well cared for there. Thank you to all the staff for their kindness and dedication.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

We were lucky enough to be able to offer your mum a place. She is a lovely, warm and witty lady whom we all adore. Thank you for your kind words, they mean a lot to the team.


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Review from Tim R (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

It is such a relief to my brothers and I to know that our mother is being so well cared for at Old Charlton House, especially as we all live on the Mainland. The bonus for Mum is that OCH is located only about 200 yards from where she lived and all of her friends are still local. The home is clean,
warm and comfortable and all of the staff take a genuine interest in the wellbeing of the residents. The activities programme is fun, varied and always measured to the residents' abilities. Our thanks go to all the dedicated, hard-working staff.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

Thank you, your mum is a delight to look after, we appreciate your lovely comments.


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Review from Stephen D (Son of Resident) published on 11 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Old Charlton provides an environment that is both caring and professional. My mother feels safe, well cared for and happy there. I have always found the staff to be exceptionally professional and welcoming. They are always available and responsive to any questions I may have about my mother's care.
Their outstanding dedication ensures peace of mind.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

Thank you for those lovely comments, we really appreciate them, and we enjoy having your mum here.


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Review from Caroline B (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been at the Old Charlton House for 2 years now. I am extremely impressed with all the staff, the care and love they provide is amazing. The food is first class. The care he receives is first class.

Reply from Debbie Webb, Activities Co-ordinator at Old Charlton House

Thank you for the lovely review, your dad is very special to us all.


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Review from Louise D (Daughter of Resident) published on 25 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Old Charlton House for over two years and is very settled there. She has severe dementia, and it is of great comfort to me to know that she is being well cared for 24 hours a day. The staff are always extremely friendly and engage well with the residents and families. Communication is
good regarding any issues that may arise, and the home seems to have a good relationship with the local GP practice.
There is an extremely good package of activities provided on a daily basis, which residents are able to take part in should they wish. This includes board games, visiting musicians, talks on a range of subjects and trips out.
Old Charlton has a nice welcome feel to it, and I wouldn't want Mum to be anywhere else.

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Review from J D (Son of Resident) published on 26 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a pleasant place to visit. Staff are always aware of my mother's needs, likes and dislikes etc. Mum is generally happy there. She likes to go for a wander now and then, and it's no problem. Staff are always amenable and helpful when asked about things. All in all, it's a very nice care home.

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Review from N R (Resident) published on 24 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly staff, always welcoming when you arrive for a visit.
Helpful with anything you ask.
Always smells clean and fresh. Easy to park, take my dog to visit, a cup of tea and cake at times, beautiful garden in the summer and a lovely area to sit.

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Review from K W (Daughter of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always made to feel comfortable and welcome by the staff.
Dad's very happy, which gives me peace of mind.
There is always plenty of activities going on when we visit, which my dad loves.
Dad's room is warm and cosy.
Overall, I'm very happy with the care that my dad receives.

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Review from Isobel B (Daughter-in-law of Resident) published on 18 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father-in-law was accepted for an initial 6-week trial period in December 2022. Throughout the period of assessment and acceptance, communication with Old Charlton House was very good and has remained so. Any questions and requirements of us were prompt and with the relevant family member, by the
means previously agreed. My father-in-law's overall care has relieved us, as a family, of many aspects of the care he had previously received when he was still at home. The care, therefore, goes wider than just to the resident.
We are grateful to the staff who care for my father-in-law on a day-to-day basis and provide for all his dementia needs, physical needs and foibles. We feel we are very blessed to have been offered the place for him and hope that his place will become a permanent one.

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Review from T S (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the initial contact with Old Charlton House till now, we know we made the right choice of care for our dad. The fact that he settled so well and continues to thrive is a testament to the care they provide in ensuring his needs are met. Staff are welcoming, caring, and kind both to Dad and us, his
family. They demonstrate compassion and patience in challenging times. The management is friendly and professional in their approach, keeping us informed of all aspects of his care. We work together and feel heard and respected in the decisions made.

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Review from Mark A (Grandson of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have always been very impressed with how Charlton is run. I have always found the management to be effective and have been extremely helpful in dealing with administrative issues which I have found very challenging at times. I am always informed of any concerns about my grandmother's health and
emotional
wellbeing. The building and grounds are clean and maintained to a very high standard. I am
delighted with the kindness and caring shown to my grandmother by everyone. As mentioned my
grandmother always loves the food and I have always been impressed at how flexible the kitchen are to meet the needs of our family as well as my grandmother. The way everyone from management to carer has dealt with the COVID situation has been absolutely outstanding with regular updates and great care taken for all involved. As a result, the family have recommended Old Charlton on many occasions.

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Review from Adrienne B (Daughter of Resident) published on 14 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The treatment Mum received at Old Charlton House was beyond exceptional. We live in America and could only visit Mum a few times a year. I’m not sure what we would have done without Charlton House. They took care of her with compassion that always went above and beyond. She was there for five years,
and in the last three years, she was bed bound. Each and every staff member was wonderful, tending to all of her needs, both emotional and physical with unflagging love and care. They sang to her and with her, shared tears with us, and celebrated her birthday with cake and candles when we could not be there. There is no way to describe how thankful we are to the entire staff for giving us such peace of mind knowing that she was being taken care of with such heartfelt compassion. They became like family to us. Since we could not be there at the end, they made sure she was not alone and held her hand to the end. We are and will be forever grateful for the love and support they showed.

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Review from L P (Daughter of Resident) published on 14 May 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home is exceptionally well run. It is spotless. The food is excellent. Facilities lovely and the carers, caterers, and cleaners are all compassionate, friendly, hardworking and professional. I am always kept informed of any concerns and consulted on decisions. The management is outstanding,
with an accessible and professional approach. Excellence in people management, communication, leadership, and teamwork is widely evident in this home.

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Review from P C (Daughter of Resident) published on 24 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exemplary. Everyone caring, friendly, concerned, and patient. Mum's room is spotless always. I am always contacted if Mum falls etc.

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Review from J A (Friend of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am contact for my friend who has been a resident in Old Charlton House for 2 years. I make regular visits and have never had cause to doubt the quality of care he receives, especially as his Dementia has increased. The staff are well trained, caring and friendly. Food is very good and all areas very
clean. A lovely place for the elderly.

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Review from D O (Daughter of Resident) published on 20 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

When we could no longer look after Dad at home, it is a relief to know that he is safe and being well cared for at Old Charlton House.

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Current Review Score: 9.8 (9.844)

Overview of Review Score

The Review Score of 9.8 (9.844) out of 10 for Old Charlton House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 9 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Old Charlton House is calculated as follows: ( (103 Excellents x 5) + (4 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 108 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Old Charlton House is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 May 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Frequently Asked Questions about Old Charlton House

What types of Care is Old Charlton House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & No Medical Intervention are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Old Charlton House provide?

Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Old Charlton House have?

There are 24 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Old Charlton House?

Own Furniture if required, Smoking not permitted, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Old Charlton House to the centre of Cowes?

0.6 mile(s) as the crow flies, distance by road may be significantly further.