Cornelia Manor Residential Care Home

60 Watergate Road, Newport PO30 1XP
Submit a Review
9.4 41 Reviews
  • Cornelia Manor Residential Care Home, Newport
Cornelia Manor is a family-run care home established in 1983 and is registered and regulated by the CQC (Care Quality Commission). It is situated at the top of Watergate Road, just two minutes walk from Newport Town Centre on the beautiful Isle of Wight.

Cornelia Manor is privately owned and has been operated by Hillview Care Homes since 2008.

At Cornelia Manor, residents enjoy high-quality, around-the-clock care and support in warm, homely surroundings in accordance with their individual needs.

The home provides long-term residential care, respite or day care for those looking for a short break from looking after their loved ones.

The majority of the rooms have en-suite facilities and are accessible by a modern elevator. To add to the 'homely' atmosphere, residents are encouraged to provide their own personal effects.

The elegant dining room has been designed with circular tables to encourage interaction between residents. An experienced cook caters for all dietary requirements using the finest local produce delivered daily by Island Foods.

The gardens at Cornelia Manor have been designed by experienced landscape gardeners to give the benefit of colourful border plants and shrubbery all year round.

Residents are encouraged to participate in an in-house entertainment programme, which includes entertainers, games afternoons and seasonal parties.

Show Cornelia Manor Residential Care Home on the Map

Care Provided by Cornelia Manor Residential Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 34 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Asperger Syndrome
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Multiple Sclerosis
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Tonia White (Responsible Individual)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (32)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Last Refurbishment: 2016

Funding & Fees Guide for Cornelia Manor Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,200
    • Self-Funded Residential Dementia Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Care £1,000 – £1,200
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,200

  • fee depends on client care needs assessment outcome and the room of their choice
  • (these prices are only a guideline, please contact Cornelia Manor Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • All visitors welcome between 10am - 7pm


  • Parking

  • onsite parking available


Cornelia Manor Residential Care Home Reviews (41)

Total of 41, showing 1-20
9.4

Cornelia Manor Residential Care Home has a Review Score of 9.4 (9.426) out of 10, based on 6 reviews in the last 2 years. Over all time Cornelia Manor Residential Care Home has 41 reviews.

Overall Experience

  • 38
  • 3
  • 0
  • 0
  • 0

Date Published

41
0
1
6
35

Review from M M (Goddaughter of Resident) published on 9 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always listened to and requests attended to quickly and cheerfully. Meals are adjusted if necessary to meet requests. The staff and management always welcoming, polite and respectful to my relative and myself. My relative is very happy to be a resident here and tells me of the kindness shown.

Reply from Tonia White, Manager at Cornelia Manor Residential Care Home

Thank you so much for taking the time to leave us such a lovely review. It is an absolute pleasure looking after your Relative and I will of course share this feedback with our team.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sally S (Daughter of Resident) published on 18 January 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother went to Cornelia Manor for 2 weeks respite and decided to make it her home where she felt safe and secure knowing there was always staff to help when needed, and where she could socialise with others in the lounge also dine together or in her own room. The staff were always friendly and helpful
to visitors making us feel welcome. My mother was treated with care and compassion and always a smile from all staff regardless of their status. Thank you all.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue H (Power of Attorney of Resident) published on 14 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit a resident at Cornelia Manor regularly and I always find the staff welcoming, always get a smile and a friendly welcome. The staff are wonderful with the residents. They are so caring and understanding, encouraging and helpful. The management team are always willing to talk and help with situations
concerning me about things related to the resident I'm LPA for. They're all fantastic! Keep up the amazing work you all do.

Reply from Matt Giles, Deputy at Cornelia Manor Residential Care Home

Thank you so much for your kind feedback about the care we provide. It goes a very long way for us to hear kind words from our families, friends and residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from J C (Resident) published on 16 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have lived here now for three years and I have been extremely well looked after. The staff are excellent, everyone is very friendly and helpful. The food is excellent, with a good choice of meals. If I have had any medical issues, I have been treated very quickly and monitored very well.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Mark G (Son of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am very pleased with the care provided and the everyday interactions I have with management and staff at Cornelia Manor. Despite staff changes, the high standards previously set have been maintained. I enjoy my visits, which may seem strange to say, but my relative is well cared for and comfortable,
what more could I ask for?

Reply from Tonia White, Manager at Cornelia Manor Residential Care Home

Thank you so much for your kind feedback about the care we provide. It goes a very long way for us to hear kind words from our families, friends and residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Derek B (Son of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found all the staff really engage with my father and have his best interest at heart. My requests are readily dealt with including making a cake for his 100th birthday. he is very happy having all the things done for him that he now can't do for himself, which makes me happy and relieved.

Reply from Matt Giles, Deputy at Cornelia Manor Residential Care Home

Thank you so much for such a lovely review, your kind words and feedback means a lot to us here at Cornelia Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D B (Next of Kin) published on 31 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very impressed by all the staff and facilities at Cornelia Manor. There is a real professionalism amongst all the staff - from the senior managers, carers and support staff. The facilities are very good and the social engagement between the residents and staff is very supportive and caring. I
believe that our next of kin received excellent care and support throughout her stay and I am very happy to recommend Cornelia Manor Residential Care Home.

Reply from Tonia White, Manager at Cornelia Manor Residential Care Home

Thank you so much for such a lovely review, your kind words and feedback means a lot to us here at Cornelia Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from D A (Brother of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been treated with respect, kindness and lots of consideration for his condition. He has had minor falls in his room which are all always reported to me and when there is doubt on the seriousness of the fall they inform the hospital - he is collected by ambulance, had a scan and returned
to Cornelia. The staff are friendly and courteous and there is generally a happy atmosphere in the home.

Reply from Tonia White, Manager at Cornelia Manor Residential Care Home

Thank you so much for such a lovely review, your feedback means a lot to us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 21 March 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptional staff! I have formed a good relationship with all at Cornelia Manor Residential Care Home over the time Mum had with them. They have done so much for Mum, it's been a huge weight off my mind knowing Mum is in such safe and caring hands. Very professional, all or any incidents (falls) dealt
with in a superb manner. They are truly deeply caring as well as compassionate and highly aware of residents' needs. Great team!

Reply from Tonia White, Manager at Cornelia Manor Residential Care Home

Thank you so much for such a lovely review, your feedback means a lot to us. It was a pleasure to look after your mum.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Richard H (Son of Resident) published on 13 July 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

It's obviously a very difficult decision for a family to seek residential care for a relative. From the beginning, the staff at Cornelia Manor have made that easier. Their dedication and care throughout the pandemic has been truly humbling and I am continually impressed at the level of care they aspire
to provide in very difficult circumstances. I feel that they see Dad as a person and I know he really enjoys the friendly banter.
The management team set themselves very high standards and continually manage to smile and retain their senses of humour. I think this really sets the tone for the home in a positive way in terms of the atmosphere and recruitment of the care staff. I understand that many of the staff are long-serving which also contributes to the experience of residents and families alike and is a good reflection on the senior leadership.

Reply from Lydia Page, Manager at Cornelia Manor Residential Care Home

Thank you for your valued feedback.
These complements go a very long way for us at Cornelia Manor.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Sue C (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staffing family at Cornelia Manor really care about Mum and I've witnessed many acts of kindness when the carers haven't known I've been there. That's so important. Knowing she is loved is such a comfort.

Reply from Lydia Page, Manager at Cornelia Manor Residential Care Home

Thank you for your review.
I am so pleased that you feel comfort knowing your mother is well cared for.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Diane S (Daughter of Resident) published on 22 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dear mum has been at Cornelia Manor for four years. I didn't want my mum to go into a care home but it became necessary. Mum settled so well because of the care and kindness of the fantastic staff at Cornelia. Mum has always kept lovely and clean, and the staff are so kind to Mum.

Reply from Lydia Page, Manager at Cornelia Manor Residential Care Home

Thank you for your review. Your comments about our care are greatly appreciated.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Kevin H (Son of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is looked after extremely well. Staff are always caring and pleasant even when resident is a little difficult. Even under the difficulties brought about by Covid, care has been excellent. Home management has kept me well informed and updated.

Reply from Lydia Page, Manager at Cornelia Manor Residential Care Home

Thank you so much for such a lovely review, your feedback means a lot to us here.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Lavinia P (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My elderly mother came to Cornelia Manor in December 2020 for a respite bed initially, following a visit to hospital after yet another fall at home, but after settling in she asked my sister and I if she could remain living there permanently. We've found the staff to be so caring and friendly and nothing
is ever too much trouble, especially during this Covid-19 period where the workload has been extra for them all. The manager and deputy manager always listen to any concerns we raise about our mother's health or dietary requirements and accommodate them. We couldn't have hoped for a better care home for our mother and have seen how content she is when we visit. We would highly recommend Cornelia Manor.

Reply from Lydia Page, Manager at Cornelia Manor Residential Care Home

Thank you for such a lovely review, we really do appreciate all the feedback you've provided us.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Louise C (Daughter of Resident) published on 14 June 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I was delighted when my mum was allocated a place here straight from hospital following a fall at home. I saw that Cornelia Manor had won a care award and was very impressed by the website/reviews. Initially, my mum wanted to be closer to her home - which she told us she could not return to - but I
assured her she was in a marvellous place and it was very convenient for her outpatient appointments. My mum was very frail when she arrived and soon after the care home went into lockdown due to Covid-19. The management and staff team were amazing the way they handled this challenge - a couple of them moving in for a few weeks to provide extra support so they could keep a close eye on vulnerable residents. Relatives were given regular email updates and since then, care home guidance has been adapted at each stage of the government guideline changes. I was so happy to finally meet some of the lovely staff when visiting my mum and was amazed how well she looked. Massive thanks to you all.

Reply from Lydia Page, Manager at Cornelia Manor Residential Care Home

Thank you so much for your much-appreciated feedback about the care we provide. it goes a very long way for us to hear these kind words for our families, friends and residents.


Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G A (Son of Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this home for 1 year. The home is clean, excellent staff, excellent management team and most of all my mother is very happy and settled. She is looked after to a very high standard. Well done to all at Cornelia Manor.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from G M (Resident) published on 20 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came in here for respite care. There was a welcome on arrival. All the staff very helpful, nothing was too much trouble. When it comes to the time when I have to have permanent care I will choose here.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Pete M (Son of Resident) published on 3 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cornelia for 4 yrs. I visit at different times and have always been impressed by her presentation. The care is excellent the staff friendly and competent. The communication is also excellent. The manager and head of care are extremely professional. 10/10

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from A G (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Exceptionally well run. Great staff. Friendly atmosphere at all times. A great place to spend your last years.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Review from Paul A (Son of Resident) published on 14 May 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Cornelia Manor since June 2018 following a stay in our local hospital. Her care since being there has been very good and the bed sores which she left the hospital with were well looked after and treated several times a day by the staff.
The staff are always available and welcoming
to visitors. The home is always clean and well run with a homely atmosphere.

Facilities

Care / Support

Cleanliness

Treated with Dignity

Food & Drink

Staff

Activities

Management

Safety / Security

Rooms

Value for Money

Current Review Score: 9.4 (9.426)

Overview of Review Score

The Review Score of 9.4 (9.426) out of 10 for Cornelia Manor Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.5 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.944 for Cornelia Manor Residential Care Home is calculated as follows: ( (68 Excellents x 5) + (4 Goods x 4) ) ÷ 72 Ratings = 4.944

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.482 Points relating to the number of positive Reviews for Cornelia Manor Residential Care Home is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 34 registered maximum number of service users is 6.8. 6 Positive Reviews ÷ 6.8 = 0.882

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 4 Jan 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

Loading

Loading

Loading

Loading

Loading

Loading

Loading events

Meet the Team (1)

Tonia

Tonia White

Job Title: Registered Manager

Joined: 2010

I joined Cornelia Manor in 2010 Having worked my way up from a Carer, Senior Carer and deputy Manager. I am now a proud Registered Manager with the Care Quality Commission (CQC) in 2023.
I have 34 years of experience in the care sector , and I hold a QCF Level 5 in Care Home Management.
If you view our beautiful home, you’ll experience just how much care and dedication we offer our residents to provide a personalised, happy, homely environment and to ensure we all respect every individual’s choices and wishes.
I understand how vital it is to ensure all individuals are involved in their care and wellbeing.
This is achieved with the caring, passionate, experienced team that I lead.


Frequently Asked Questions about Cornelia Manor Residential Care Home

What types of Care is Cornelia Manor Residential Care Home registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders, Physical Disability & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cornelia Manor Residential Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Cornelia Manor Residential Care Home have?

There are 32 Single Rooms and 1 Couple/Companion Room.

What are the Facilities & Services at Cornelia Manor Residential Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Cornelia Manor Residential Care Home to the centre of Newport?

0.7 mile(s) as the crow flies, distance by road may be significantly further.