Westview House

Ward Road, Totland Bay PO39 0BD
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9.5 8 Reviews
  • Westview House, Totland Bay
Westview House is situated in Totland on the west side of the Isle of Wight.

Westview is very fortunate to have wonderful views over the sea, and residents are able to enjoy walks along the sea front.

Westview offers outings and activities within the house too.

Westview is a 35 bedroomed house that specialises in the care and support for people that are travelling through their dementia journey.

The house has a high staffing level and all staff are highly trained in giving care and support and meeting residents' needs.

Open visiting allows families who may work or have other commitments the flexibility to visit their family member at a time that is suitable for them.

Westview prides itself on supporting families who are also travelling their own journey with their family members.

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Care Provided by Westview House

  • Primary Care Categories
  • Dementia
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Younger Adults
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Dementia Care Types
  • What are the different dementia care types?
  • Mild Dementia
  • Moderate Dementia
  • Advanced/Complex Dementia
  • This is a home that specialises only in residents living with advanced/complex dementia and residents with verbally or physically aggressive behaviours.
  • Care Offered
  • Alzheimer's
  • Challenging Behaviour/Psychosis
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Carol Chiverton (Manager)
  • Admission Criteria
    • Ages 18+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (0)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Westview House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,300 – £1,300
    • Self-Funded Residential Dementia Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Care £1,300 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,300 – £1,300

  • At Island Healthcare, our weekly base fee is £1300. Fees are set by our Registered Manager based on individual assessments and the level of support required. Regardless of local authority funding levels, fees remain consistent, though a top-up may be necessary. Additional charges apply for 1:1 support.
  • (these prices are only a guideline, please contact Westview House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Westview House has an open visiting policy and welcome friends and family.


  • Parking

  • Parking is roadside parking.


Westview House Reviews (8)

9.5

Westview House has a Review Score of 9.5 (9.503) out of 10, based on 8 reviews in the last 2 years. Over all time Westview House has 8 reviews.

Overall Experience

  • 6
  • 2
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Date Published

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Review from Peter J (Husband of Resident) published on 9 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff, managment team and entertainment lady are truly wonderful people as the residents are themselves. Really pleased we have been able to get back to the Dementia choir in Freshwater, which used to be the highlight of our week and is so again.My wife went to busy bees yesterday it's something
she really needs rather than sitting in all the time.

Reply from Ian Bennett, Managing Director at Westview House

Thank you so much for your kind review, activities is something we've been working on at the home and I'm delighted that your wife is having a positive experience with us.


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Review from Adrian M (Partner of Resident) published on 1 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My partner has been in this care home for over three years now. I have three visits per week. She is settled and content in her own world. Well cared for, respected and loved by many staff.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your lovely review. It's heartening to hear that your partner feels settled, content, and well cared for by our team. Your kind words about the respect and love shown by our staff mean so much to us. Thank you for your continued trust over the past three years!


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Review from Anthony K (Husband of Resident) published on 28 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An incredible oasis of care. The carers are all compassionate and nothing is too much for them. The care administered to my wife is exceptional. Her food is exactly what she needs and presented exactly as is required. Currently, my wife is on a soft diet as she does not digest her food properly.
Westview
is a beacon of light for those suffering from Dementia and their family.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your glowing review. We're delighted to hear that you see Westview as a beacon of care and that our team's compassion and attentiveness are making such a difference for your wife. Your kind words inspire us to continue providing exceptional care. Thank you!


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Review from R H (Granddaughter of Resident) published on 25 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My grandmother is currently a resident and overall I feel happy with the care home. Cons - My only criticism would be the lack of entertainment. I have never witnessed anyone doing any sort of activity with my grandma unfortunately. The staff at Westview, although extremely knowledgeable and very kind
are sometimes hampered by language barriers. It is sometimes difficult to understand some members of staff but that does not detract from the care received. Pros- Although the meals appear very samey (most likely because it's a soft diet) the food is very tasty and well presented. The manager is extremely passionate and often goes above and beyond for residents and families. She is always happy to resolve any issues and is so dedicated to making Westview a safe and homely place for our relatives. I would without a doubt recommend Westview to anyone thinking of residential care for their loved ones.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your feedback. We're delighted to hear that you had a positive experience overall and value your remarks regarding our activities and international care staff. To address the concern about activities, we are in the process of hiring an Activities Coordinator to enhance our programme, ensuring a wider range of engaging and varied activities for our residents. Regarding our overseas care staff, each team member is selected for their professionalism and compassion. We believe their diverse backgrounds enrich our community and contribute to the high standard of care we provide. We are confident that their English language skills will improve over time. We are committed to continuous improvement and appreciate your input in helping us achieve this. Thank you once again for your review.


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Review from L D (Daughter of Resident) published on 24 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been living at Westview for 1.5 years and considering her disabilities and being confined to bed, she seems very happy most of the time. The manager is an excellent manager and that is reflected in the manner and kindness of the staff who work there. I cannot fault their care and cheerfulness,
always a happy word accompanied by smiling faces. I'm assured she has lots of company as this is obviously very necessary for someone who can't get out of bed, has poor sight and has little hearing. Visits are the only pleasure Mum can enjoy.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your kind review. We're so pleased to hear that your mother feels happy and cared for at Westview. It's wonderful to know that our team's kindness and cheerful approach make a positive difference. We'll also share your lovely words with the manager-they'll truly appreciate the recognition. Thank you!


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Review from Tamara R (Daughter of Resident) published on 17 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

A well-run and organised care home. Staff are very approachable, particularly the manager. All concerns are listened to and solutions are found or at least options explored. The care home is clean, and the laundry is immaculate with no lingering unpleasant smells. The meals are very good, although I
would like to see more choices for individuals with swallowing difficulties. Staff are approachable and friendly but in my opinion, too little is organised to entertain clients, abled and non-communicative individuals. I also think it is very difficult for clients to understand many carers, as English is often not their first language. The manager is an asset to this home, showing commitment, empathy and integrity.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your feedback. We're glad you had a positive experience overall and appreciate your comments about our activities and overseas care staff. To address the activities concern, we are recruiting an Activities Coordinator to enhance our programme and ensure more engaging and varied activities for our residents. Regarding our overseas care staff, all team members are chosen for their professionalism and compassion. We believe their diverse backgrounds enrich our community and contribute to the high standard of care we provide. We are committed to continuous improvement and value your input in helping us achieve this. Thank you again for your review.


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Review from Conny E (Power of Attorney of Resident) published on 14 June 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I am Power of Attorney but also daughter of the resident. I live in Germany. My English is not very good anymore as I only speak it when on the island. I try to visit Mummy every 2 months. When on the Island I am usually with Mummy for 5-6 hours a day, which is not a problem for the carers. Not only
do they care excellently for Mummy, they also make me feel welcome. All thoughts concerning Mummy are treated respectfully. Any problems are sorted as soon as possible - if possible. At the moment Mummy cannot stay in the lounge for several reasons (too loud, too strenuous), so she is in her room a lot. We (family and care home) are all still trying to find a solution so that she is not too lonely. The meals are very good. Everything is spotlessly clean and I have never come across such well-looked-after laundry.
The manager is an 'angel', always looking for contact to her clients and making sure they are looked after. She is always willing to help, no matter at what time, where or whom.

Reply from Ian Bennett, Managing Director at Westview House

Thank you for your thoughtful review. We're delighted to hear that you and your mother feel so well supported and cared for. Your kind words about the team's attentiveness and the manager's dedication mean so much to us. We'll continue working together to ensure your mother's comfort and happiness. Thank you!


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Review from Cath W (Sister of Resident) published on 10 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother has been a resident in this care home for several years. Their care of him is excellent, caring and compassionate. The manager is great and very patient, as are all the other staff. His room is comfy and very suitable for him. His needs and preferences are always considered. The communication
with me is very good and their response to questions I have is always prompt. They arrange for him to have trips out too.
I don't hesitate in recommending this home.

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Current Review Score: 9.5 (9.503)

Overview of Review Score

The Review Score of 9.5 (9.503) out of 10 for Westview House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 8 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 8 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.703 for Westview House is calculated as follows: ( (69 Excellents x 5) + (18 Goods x 4) + (3 Satisfactorys x 3) + (1 Poors x 2) ) ÷ 91 Ratings = 4.703

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.8 Points relating to the number of positive Reviews for Westview House is based on 8 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 = 3.8

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 8 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 28 Aug 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Carol

Carol Chiverton

Job Title: Registered Manager

Carol Chiverton has worked for Island Healthcare since 2017. She gained experience at two other homes before becoming a registered manager at Westview House.


Frequently Asked Questions about Westview House

What types of Care is Westview House registered for?

Older Person Care, Dementia, Respite Care, Mental Health Condition, Physical Disability, Sensory Impairment & Younger Adults are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Westview House provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Westview House have?

There are 38 Single Rooms.

What are the Facilities & Services at Westview House?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Westview House to the centre of Totland Bay?

0.4 mile(s) as the crow flies, distance by road may be significantly further.