Magnolia House has a Review Score of 9.6 (9.605) out of 10, based on 10 reviews in the last 2 years. Over all time Magnolia House has 30 reviews.
Review from Rebecca S (Regular Volunteer) published on 8 November 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you so much for your review, your volunteers are amazing with our residents.
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Review from Martin B (Son of Resident) published on 31 October 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you for your kind words, I will share them with the team.
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Review from Fiona H (Daughter of Resident) published on 24 October 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you for your review, I will share it with the team at Magnolia.
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Review from Gayle M (Daughter-in-law of Resident) published on 9 July 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you so much for your lovely words, it really means a lot to us to know the changes are being recognised.
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Review from Terry W (Son of Resident) published on 5 July 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you for your kind words and lovely review I will share the review with the team.
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Review from Philip O (Nephew of Resident) published on 26 June 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you so much for your kind words; I will ensure this review is shared with the team.
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Review from V R (Daughter of Resident) published on 26 June 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you so much for your lovely kind words; it is a true pleasure to see smiles all round.
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Review from Bunty B (Daughter of Resident) published on 26 June 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you so much for your lovely kind words; it is a true pleasure to see smiles all round.
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Review from Yvonne D (Daughter of Resident) published on 26 June 2024
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Reply from Caroline Burchell, Manager at Magnolia House
Thank you so much for your kind words; I will ensure this review is shared with the team.
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Review from Graeme W (Son of Resident) published on 29 November 2023
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Reply from Clare Shann, Nominated Individual at Magnolia House
Thank you so much for your lovely review. Our team work extremely hard and appreciate your kind words!
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Review from J W (Son of Resident) published on 4 July 2022
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Reply from Clare Shann, Nominated Individual at Magnolia House
Thank you so much for taking the time to leave this review. We are working very hard to recruit more staff which has been and continues to be, hugely challenging. We are actively recruiting for an activities person and additional staff throughout the care home and are hopeful that we can fill these positions soon. I have passed your feedback on to the manager who will contact you shortly to discuss any areas of concern. Kindest regards!
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Review from Margaret S (Wife of Resident) published on 27 June 2022
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Reply from Clare Shann, Nominated Individual at Magnolia House
Thank you so much for leaving this lovely review! We are delighted to be opening up our doors to our families and are so pleased that you are having such a wonderful experience. We could not be prouder of our Magnolia House team!
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Review from Lorraine A (Daughter of Resident) published on 24 June 2022
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Reply from Clare Shann, Nominated Individual at Magnolia House
Thank you so much for leaving this lovely review! During the past couple of years we created a reception area with safe changing and PPE area for staff, decorated the two lounges and revamped our dining room. We will be updating our bedrooms this year and are so happy that our families will be able to come and visit us again. Thank you again for your kind words.
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Review from Lu F (Daughter of Resident) published on 7 January 2022
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Reply from Clare Shann, Nominated Individual at Magnolia House
We are so very grateful that you have taken the time to leave a lovely review. You are absolutely right that there is not enough recognition for the wonderful work that care staff perform. We are so blessed to have so many fantastic, caring and compassionate people working with us. Thank you.
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Review from Ann F (Daughter of Resident) published on 20 May 2020
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Reply from Clare Shann, Nominated Individual at Magnolia House
Thank you so much for this lovely review. I cannot tell you how much it lifts all of our spirits when we see such lovely feedback. The recognition of our amazing team is very much appreciated.
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Review from Julie R (Daughter of Resident) published on 19 May 2020
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Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
It is lovely to read that your mum has settled with us and that it now feels like home. Thank you so much for your kinds words and for taking the time to review us - your feedback is truly appreciated.
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Review from Ruth A (Daughter of Resident) published on 18 May 2020
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Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
We are delighted you feel your sister made the right choice by allowing us to care for your mother and it's wonderful to read that you speak to your mum regularly too. Thank you for taking the time to review us.
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Review from Yvonne S (Friend of Resident) published on 18 May 2020
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Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
Thank you for your kind words and for taking the time to review us - your feedback is truly appreciated.
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Review from Debbie B (Daughter-in-law of Resident) published on 18 May 2020
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Reply from Emma Broomfield, Marketing Coordinator at Magnolia House
And we would like to say a massive thank you to you for taking the time to leave us a review. We are so pleased the hard work everyone is putting in, especially during this difficult time, isn't going unnoticed. Stay safe.
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Review from Jeanne T (Sister of Resident) published on 7 April 2020
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The Review Score of 9.6 (9.605) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.605 for Magnolia House is calculated as follows: ( (74 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 114 Ratings = 4.605
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Magnolia House is based on 10 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 9 May 2024
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Care Quality Commission is responsible for the registration and inspection of social care services in England.
View Latest Reportposted 11 Mar 2025
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Job Title: Manager
Joined: 2023
I joined the Magnolia family in July 2023 and have had the privilege of working with a fantastic team and together we have created a home which delivers the highest standard of care. we strive to provide a personalised, homely, happy environment and to ensure we all respect every individual's choices and wishes.
I have been in the care sector for over 17 years and continue to find the role rewarding.
I have two horses and two Labradors who keep me busy in my spare time.
Job Title: Deputy Manager
Joined: 2023
Hello my name is Kelly and I am the deputy manager at Magnolia House, I have been working here since December 2023. I thoroughly enjoy my role and being part of the dedicated Magnolia family. I have always worked in the Health and Social care sector, I initially started in the care sector 27 years ago. I am passionate about working with the elderly and ensuring that they have a high-quality of care that they deserve. My role is to ensure the day-to-day running of the home is as smooth as possible by supporting the team and ensuring that our residents are being provided with person-centred care.
I work alongside a variety of health care professionals to ensure that our residents are well supported I have also built strong relationships with them.
I pride myself on the relationships formed with staff, residents and their families. I am very proud to be a part of such a wonderful team. We always look forward to welcoming new residents and I invite you to come to Magnolia House to see what an amazing home we have, please feel free to come and have a chat or call if you would like any information or just to have a look around.
Job Title: Administrator
Joined: 2021
I joined the Magnolia family in 2021, as part of the administration team. I feel very privileged to work at Magnolia House, the staff and residents are what make the home such a wonderful place, and I find my job very rewarding knowing what a difference I make to the team and the residents. I very much enjoy supporting the home and spending time with residents when the home holds events.
Outside of work, I enjoy spending time with my dog Brenda going on long walks along the beach.