Magnolia House

20 - 22 Broadway, Sandown PO36 9DQ
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9.6 30 Reviews
  • Magnolia House, Sandown
Magnolia House is located near to shops and the award-winning golden beach at Sandown. This Victorian building has many original features and in 2008 an extension was completed. There is a nice combination of contemporary and Victorian trends. Some rooms benefit from beautiful sea views and there is a large car park available for visitors.

Residents are encouraged to bring in personal items such as ornaments, clocks, photographs and such like to enable them to feel totally at home during their stay. More than half the rooms have en-suite facilities and some rooms have direct access to the garden.

Magnolia House was the third of four homes that form St Vincent Care Homes Ltd and is a family run residential care home, specialising in care for the elderly with dementia.

Loved ones have described the care at Magnolia House as 'Excellent care in a loving environment'. This is largely down to he hard work of the caring team.

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Care Provided by Magnolia House

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 40 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Caroline Burchell (Manager)
  • Admission Criteria
    • Non smoking home
    • Ages 55+
  • Room Information
    • Single Rooms (38)
    • Couples/Companion Rooms (1)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2014
    • Number of floors: 3

Funding & Fees Guide for Magnolia House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,000 – £1,650
    • Self-Funded Residential Dementia Care £1,000 – £1,650
    • RESPITE Self-Funded Residential Care £1,000 – £1,650
    • RESPITE Self-Funded Residential Dementia Care £1,000 – £1,650
  • (these prices are only a guideline, please contact Magnolia House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Magnolia House Reviews (30)

Total of 30, showing 21-30
9.6

Magnolia House has a Review Score of 9.6 (9.605) out of 10, based on 10 reviews in the last 2 years. Over all time Magnolia House has 30 reviews.

Overall Experience

  • 15
  • 13
  • 2
  • 0
  • 0

Date Published

30
3
9
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20

Review from D G (Wife of Resident) published on 31 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My husband was only in care for fourteen weeks but in all that time he was very happy and content at Magnolia House. All the staff were very pleasant, greeting me by my first name and making me feel at home. My husband was well taken care of and always spoke well of all the staff. Magnolia House is
a very happy house.

Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

We have a fantastic team of hard-working and dedicated individuals at Magnolia House and it is a delight read that this does not go unnoticed. Thank you for taking the time to leave us a review. All the best.


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Review from William P (Son of Resident) published on 9 January 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care Mother received in Magnolia House was excellent. The staff are very caring and the home is very well run. We were lucky that Mother went there and spent her last days being well looked after.

Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Thank you for taking the time to leave feedback for us. We are pleased that we were able to make your mother's final days comfortable and truly appreciate your kind words. All the best.


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Review from M S (Wife of Resident) published on 12 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was quite pleased with my visit seeing my husband being looked after so well. My wish is that he will stay and be happy and settled in the care home.

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Review from S G (Daughter of Resident) published on 20 November 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My dad has only been at this residence for one week. It was his birthday and the home put on a lovely birthday tea for his friends to attend. It was the first time my mum had visited my dad and she was nervous but the staff put her mind at rest that he was being well cared for. They have been very supportive
at this difficult time with my family. 100 out of 100. Thank you so much.

Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

It is delightful to hear that your dad is settling in well and that your mum's worries have been eased. We are so glad that you all enjoyed the birthday tea. We will continue to be of support for your dad, the family and your mum, throughout your dad's time with us, so please do not hesitate to contact the staff should you need anything.
Thank you so much for taking the time to leave us a review. Your feedback is invaluable to us.


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Review from Ann D (Stepdaughter of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My stepdad came into Magnolia House for respite with a view to being permanent. The staff are really caring and it is a lovely friendly home, they cannot do enough for you. The rooms are very clean and they have loads of activities, the activities guy is so interactive with everyone. I highly recommend
Magnolia House to anyone. I am really happy with everything for my stepdad.

Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Dear Ann, thank you for taking the time to leave such positive feedback. We have a fabulous team of hardworking individuals and it is lovely to see that this is recognised by others.


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Review from M H (Niece of Resident) published on 23 September 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The standard of care and support was very good and my aunt was happy in the home.

Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Dear Margaret, this is fantastic to hear. Thank you for taking the time to leave your feedback, it is hugely valuable to us.


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Review from Carolyn C (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

I must start by saying that individual staff members are very caring, lovely people. I believe that the home is quite understaffed and that people are pushed to their limits. Disappointed that dirty, wet beds can be left and room can be smelly. Biggest issue is the lack of activities. Activity coordinator
is often used as an extra 'pair of hands' with other matters and cannot concentrate on activities for other residents.

Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Firstly, I would like to apologise for your disappointment when visiting Magnolia House. Thank you for taking the time to not only write your review but to discuss the issues in more detail with our registered manager. I understand that the issues raised have now been addressed. You can now feel safe in the knowledge that you are able to speak to the staff should you have any concerns, so we are able to put your mind at ease or rectify any issues straight away. Your feedback is important to us so we can ensure that we continue to provide the best possible care for our residents and make any necessary changes. Yours sincerely.


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Review from S B (Daughter of Resident) published on 28 March 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother desperately did not want to go into a care home. It took a little while to settle in but she lasted 5 years, where the care was truly excellent and she was happy. A testament to all the staff, whose dedication made this possible.

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Review from Stephen T (Son of Resident) published on 6 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is of a good standard. The staff have been friendly, efficient and most helpful. I believe their approach has been of great help with my father.

Reply from Emma Broomfield, Marketing Coordinator at Magnolia House

Dear Stephen,
Thank you for your kind words and it is very humbling to know you would recommend us. I will be sure to pass your compliment on to the outstanding care team Magnolia House have.
Kind Regards


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Review from Amanda H (Daughter of Resident) published on 10 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum came to Magnolia following the closure of her old home and within weeks there was a significant improvement in her physical well being. Staff are all approachable and have a good knowledge of Mum as a person as well as a resident - the activity coordinator was a particular favourite of hers
and is an excellent addition to the staff team.
As we all live on the mainland, communication with the home was always excellent. It is a busy home so may not suit someone who prefers a quieter environment but this does not distract from the level of support and care given to individuals. Staff appeared up to date with all mandatory training. The environment is always clean and improvements are being made continually that will enhance the good standard of care already in place. Mum's deteriorating health has unfortunately meant a change in accommodation and I only hope we are as satisfied with the care at the new home as we have been at Magnolia. Thank you.

Reply from Clare Shann, Nominated Individual at Magnolia House

Dear Amanda
Thank you so much for your lovely feedback. We have an outstanding team at Magnolia and I will ensure that they are all aware of your positive comments. We wish you all the very best for the future.
Kindest regards
Managing Director


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Current Review Score: 9.6 (9.605)

Overview of Review Score

The Review Score of 9.6 (9.605) out of 10 for Magnolia House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.6 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 10 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.605 for Magnolia House is calculated as follows: ( (74 Excellents x 5) + (35 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 114 Ratings = 4.605

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Magnolia House is based on 10 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 40 registered maximum number of service users is 8, which has been reached with 10 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 May 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Requires improvement

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

3 Bed Vacancies

posted 11 Mar 2025

Please contact home for details of current vacancies


Awards / Recognitions (0)

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Meet the Team (3)

Caroline

Caroline Burchell

Job Title: Manager

Joined: 2023

I joined the Magnolia family in July 2023 and have had the privilege of working with a fantastic team and together we have created a home which delivers the highest standard of care. we strive to provide a personalised, homely, happy environment and to ensure we all respect every individual's choices and wishes.
I have been in the care sector for over 17 years and continue to find the role rewarding.
I have two horses and two Labradors who keep me busy in my spare time.


Kelly

Kelly King

Job Title: Deputy Manager

Joined: 2023

Hello my name is Kelly and I am the deputy manager at Magnolia House, I have been working here since December 2023. I thoroughly enjoy my role and being part of the dedicated Magnolia family. I have always worked in the Health and Social care sector, I initially started in the care sector 27 years ago. I am passionate about working with the elderly and ensuring that they have a high-quality of care that they deserve. My role is to ensure the day-to-day running of the home is as smooth as possible by supporting the team and ensuring that our residents are being provided with person-centred care.


I work alongside a variety of health care professionals to ensure that our residents are well supported I have also built strong relationships with them.


I pride myself on the relationships formed with staff, residents and their families. I am very proud to be a part of such a wonderful team. We always look forward to welcoming new residents and I invite you to come to Magnolia House to see what an amazing home we have, please feel free to come and have a chat or call if you would like any information or just to have a look around.


Sandra

Sandra Nailer

Job Title: Administrator

Joined: 2021

I joined the Magnolia family in 2021, as part of the administration team. I feel very privileged to work at Magnolia House, the staff and residents are what make the home such a wonderful place, and I find my job very rewarding knowing what a difference I make to the team and the residents. I very much enjoy supporting the home and spending time with residents when the home holds events.


Outside of work, I enjoy spending time with my dog Brenda going on long walks along the beach.