Victoria House

22 Nelson Place, Ryde PO33 2ET
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9.3 24 Reviews
  • Victoria House, Ryde
Victoria House is set in the seaside town of Ryde in the Isle of Wight and offers long and short term residential care as well as day care.

The home cares for up to 20 residents.

There is a large communal lounge and a quiet lounge, a lovely landscaped garden with a summer house as well as a courtyard.

There are three home-cooked meals a day, snacks, fruit, hot and cold drinks served daily.

The home provides a range of daily activities and has a hairdressing room on site.

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Care Provided by Victoria House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Victoria House (IOW) Ltd
  • Person in charge
  • Claire Leggett (Manager)
  • Admission Criteria
    • Private, Local Authority, NHS
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Victoria House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350

  • For shared accommodation, prices would need to be discussed with the service Manager as they would be dependant on the couples needs.
  • (these prices are only a guideline, please contact Victoria House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Small car park located at the front of the care home.


Victoria House Reviews (24)

Total of 24, showing 1-20
9.3

Victoria House has a Review Score of 9.3 (9.314) out of 10, based on 13 reviews in the last 2 years. Over all time Victoria House has 24 reviews.

Overall Experience

  • 15
  • 7
  • 1
  • 0
  • 1

Date Published

24
7
9
13
11

Review from B M (Friend of Resident) published on 29 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Came to the home to visit a friend just before Christmas. The home was nicely decorated and all the staff were very friendly and welcoming.
We were offered tea or coffee.
Our friend was well looked after, was happy, and had a very good rapport with the staff who were very attentive. It truly felt
like a home from home.
Although we visited in her room, you have to walk past the residents lounge and they all seemed to be engaged with the activity and happy.

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Review from Sonia W (Daughter-in-law of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother-in-law became a resident in December 2024, and we have seen a massive change in her since she has been at Victoria Lodge back to being herself. The care she receives is above and beyond. A lovely home and has lovely staff.

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Review from J B (Son of Resident) published on 22 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother received almost three months of first-class, genuinely human, good-humoured care from the Victorian House team. The management was always quick to respond to my enquiries (I live outside the UK) regarding my mother's progress in recovering from a stroke, bad shoulder fractures, and long immobilization
in hospital. They were also great at coordinating visits and ongoing treatment from NHS medical and physiotherapy staff. Strongly recommended.

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Review from M W (Friend of Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit the home most weeks as I have a friend who is a resident there, she seems very happy since being at Victoria House, staff always make us feel welcome and it is nice to see my friend looking so happy when we visit.

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Review from Sophie C (Granddaughter of Resident) published on 26 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

What an absolute disgrace of a care home, how they have treated my nan should feel ashamed of themselves!
Money stolen, workers shouting in her face! Kicking her out and trying to send her into a hospital so you don't have to have her at your home when she is not sick. Taking a woman who is 87 out
of her home to be stuck in a hospital for months so then they can reject her coming back! No transport made for her to go into her new care home, so lucky my nan has the family she does!
Place needs investigating! Elders deserve respect, dignity, and attentive care, but unfortunately, that is not what we've experienced here!

Reply from Operations Manager at Victoria House

The allegations you make are unfounded, as discussed with your family. Due to this being posted publicly we have responded generally.
Money: Victoria House (VH) policy is that any money left in VH is held by the office for safe keeping. Residents and their family are made aware of this policy. VH cannot take responsibility for money that was left in contradiction of VH policy.
VH Staff: VH staff are well trained and every resident is dealt with dignity and respect. There is no evidence that VH staff have been shouting at residents.
Kicking her out: Sometimes a resident's needs advance and we are unable to continue to support them. When that occurs the local authority is involved to find a new placement. Whilst waiting for a new placement VH offers support to the resident including involving other health professionals.
Transport: Transport is offered to residents when moving if suitable transport is available. If suitable transport is unavailable the resident's family are told in advance to arrange external transport.
Service Quality: VH regularly arranges external inspections of the service to ensure compliance and a quality service. This involves discussions with residents, families and staff. The latest inspection (Sept 24) found VH to be 'Good' bordering on 'Outstanding'. VH is confident in the quality of the service and welcome any inspection by CQC or local authority.


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Review from Ian P (Son of Resident) published on 22 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful home which looked after my mum and mother-in-law over many years. They were both very happy there. The staff were very caring, dedicated and compassionate. I cannot recommend it too highly. I would be happy to be there when the time comes.

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Review from C K (Friend of Resident) published on 20 November 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Warm and friendly on every visit. I have always been made to feel welcome in a family atmosphere. Good tea and cake. Made to feel at home. Staff are very knowledgeable about residents' needs and wishes. Staff are always accommodating to visitors and residents.

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Review from Maureen F (Respite Resident) published on 19 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy time spent at Victoria House. Staff were so helpful - nothing was too much trouble. Food was exemplary thanks to the chef. Would recommend staying at Victoria House to anyone with needs.

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Review from D F (Wife of Resident) published on 11 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I was very reluctant to have my husband go into care as I had cared for him it was not what we wanted. But circumstances changed this. The care and kindness shown to us have been wonderful. All the staff have been so helpful! I would recommend Victoria House to anyone. In fact, if I need care that's
where I shall go. Thank you all.

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Review from N C (Daughter of Resident) published on 22 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has settled in very well and enjoys the company and security provided by the staff. I'm very pleased we found Victoria House. He has a pleasant room, enjoys the food and there is a homely atmosphere. The staff have shown they understand his needs, likes and dislikes and adapted accordingly.
Nothing is too much trouble.

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Review from Maisie K (Respite Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

My husband spent the last six months of his life at Victoria House Care Home. He had previously spent six months in another home and he was not treated well. At Victoria House he was happy and he was treated with respect. All the staff were wonderful and my husband was comfortable and happy there. (2021-2022)
I
also spent two weeks of respite care at Victoria House. I was treated very well and was happy. One minor detail, some of the furniture needs updating.

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Review from J A (Daughter of Resident) published on 10 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very caring, friendly and cheerful. There is a lovely dining room with fresh flowers and an excellent choice of food for every meal. There is live entertainment every month, arts and crafts, etc, and a hairdresser and chiropodist come in regularly. Victoria House is very well managed,
and relatives are kept well informed.

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Review from C H (Son of Resident) published on 6 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Suits our needs.

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Review from B D (Niece of Resident) published on 1 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Victoria House is a very homely care home. I have found the managers and carers to be caring and very professional. They have done a great job keeping covid out of the home under difficult times. My relative is often praising their kindness, nice food, and enjoyable entertainment. I hope the home will
continue to be a great place to work and live for all involved.

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Review from R S (Niece of Resident) published on 14 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Because of the covid, we were unable to visit my aunt. The travel was difficult. We were only allowed 1 hour so by the time we would get there it would be time to travel home, but we understood. The home always gave feedback of any change.

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Review from Janette G (Daughter of Resident) published on 14 October 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has been in care since January 21, we moved him to Victoria House from another care home on the island in August 21. The move was made because we live in Ryde and it's easier for us to visit him there, but we also had concerns that he was spending too much time on his own in the previous home
and he was becoming very withdrawn. Almost immediately after the move we noticed an improvement in his well-being and his engagement with us. Victoria House has a lovely 'homely' feel to it and the residents are treated as part of the 'family' by the staff. From what I have seen there is a lot of interaction between the staff and the residents.
No one really wants their elderly relative to have to live 'in care' but I am very grateful that we found Victoria House. I am confident that he is now receiving a very good level of care, is being well looked after and is made as comfortable as it's possible to be in that situation.
I have no hesitation in recommending Victoria House.

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Review from P T (Daughter of Resident) published on 2 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was very well taken care of in Victoria House care home from November 2019 to July 2021. She was very pleased to take part in all the art and craft sessions as she has previously done many oil paintings. She enjoyed the different foods on offer and especially liked the view out over the Solent
from her room. The staff offered care, support and friendship and she received good health care through various illnesses. This is a home from home with resident consideration at all times.

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Review from C H (Son of Resident) published on 16 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

A good all-round, very nice and caring place for my mum. Initially, the cost was a bit of a surprise, but after looking around, you can't get any better. It's handy and as I've said, very good.

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Review from Christopher B (Son of Resident) published on 7 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Victoria House since December 2014 and has been very happy there. Although the front entrance is not particularly welcoming there is always a warm welcome from the staff inside. The staff are always friendly and treat the residents with care and dignity. The quality of care is excellent
and always carried out in a professional and compassionate way while the food is of a high quality. The care that mum receives gives me great peace of mind and I would have no hesitation in recommending Victoria House to anyone seeking care provision.

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Review from Rob L (Brother of Resident) published on 27 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very satisfied with the care provided. My sister could be difficult but the staff handled the problems very well. Don't be put off by the entrance to the home. It is the care that matters.

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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Victoria House is calculated as follows: ( (90 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 153 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Victoria House

What types of Care is Victoria House registered for?

Older Person Care, Dementia, Respite Care, Eating Disorders & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Victoria House provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Victoria House have?

There are 18 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Victoria House?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Victoria House to the centre of Ryde?

0.1 mile(s) as the crow flies, distance by road may be significantly further.