Victoria House

22 Nelson Place, Ryde PO33 2ET
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9.3 24 Reviews
  • Victoria House, Ryde
Victoria House is set in the seaside town of Ryde in the Isle of Wight and offers long and short term residential care as well as day care.

The home cares for up to 20 residents.

There is a large communal lounge and a quiet lounge, a lovely landscaped garden with a summer house as well as a courtyard.

There are three home-cooked meals a day, snacks, fruit, hot and cold drinks served daily.

The home provides a range of daily activities and has a hairdressing room on site.

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Care Provided by Victoria House

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 22 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bariatric Care/Obesity
  • Cancer Care
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Muscular Dystrophy
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Prader-Willi Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Victoria House (IOW) Ltd
  • Person in charge
  • Claire Leggett (Manager)
  • Admission Criteria
    • Private, Local Authority, NHS
    • Ages 65+
  • Room Information
    • Single Rooms (18)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (1)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Number of floors: 3

Funding & Fees Guide for Victoria House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,350 – £1,350
    • Self-Funded Residential Dementia Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Care £1,350 – £1,350
    • RESPITE Self-Funded Residential Dementia Care £1,350 – £1,350

  • For shared accommodation, prices would need to be discussed with the service Manager as they would be dependant on the couples needs.
  • (these prices are only a guideline, please contact Victoria House to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Parking

  • Small car park located at the front of the care home.


Victoria House Reviews (24)

Total of 24, showing 21-24
9.3

Victoria House has a Review Score of 9.3 (9.314) out of 10, based on 13 reviews in the last 2 years. Over all time Victoria House has 24 reviews.

Overall Experience

  • 15
  • 7
  • 1
  • 0
  • 1

Date Published

24
7
9
13
11

Review from Keith L (Nephew of Resident) published on 25 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The quality of care is excellent. Staff provide an exceptional service; they are very professional and compassionate. The Home is extremely well managed. The staff and management have created a real "home from home" feeling and residents are happy. Food is of a high quality. I would not hesitate in
recommending this Home to anyone who is seeking care provision.

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Review from Don F (Son of Resident) published on 19 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I first visited Victoria House when looking for a place for my Mum and immediately thought that it felt very homely. I was made welcome by all the staff I met and was shown all the rooms available by the manageress. Mum was quickly assessed in the hospital and moved as soon as she was well enough. Nothing
was too much trouble at the home and when it came to moving her to a bigger room, as her needs changed, this was achieved without fuss. Mum was able to have some of her own furniture in the room with many of her other belongings. She is very dependant on the staff and has her own key, Staff member spend a lot of time with her each day. She has recently had to visit the hospital for cataract surgery and her key worker went with her in the home's vehicle. All the staff are friendly and willing to help. I can't fault the care Mum receives and she agrees. Any problems that arise are quickly resolved and if necessary, staff will phone me to discuss things. I would recommend this home.

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Review from J S (Daughter of Resident) published on 17 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff at Victoria House are always friendly and cheerful, my Mother enjoys their attention, and her quality of life has improved due to the care she receives there.
Her individual needs are catered for and she is encouraged to voice her opinions and preferences.
She likes to enjoy the garden
and join in the activities and appreciates the good home cooked food.
Our family would feel able to voice concerns if we have any, and are assured Mum is well cared for.

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Review from Ian P (Son of Resident) published on 11 July 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Both my mother (3.5 years) and my mother-in-law (6 years) spent many years here before they passed away. The care received was excellent. The staff and management are caring and very efficient, and I have no hesitation in highly recommending it to anyone looking for a care home. I just hope there is
a room for me should I need it in the future.

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Current Review Score: 9.3 (9.314)

Overview of Review Score

The Review Score of 9.3 (9.314) out of 10 for Victoria House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.3 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 11 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.314 for Victoria House is calculated as follows: ( (90 Excellents x 5) + (45 Goods x 4) + (6 Satisfactorys x 3) + (12 Very Poors x 1) ) ÷ 153 Ratings = 4.314

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Victoria House is based on 11 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 22 registered maximum number of service users is 4.4, which has been reached with 11 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 12 Jan 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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