Abbey Lodge Residential Care Home

91 Seabrook Road, Hythe CT21 5QP
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9.7 44 Reviews
  • Abbey Lodge Residential Care Home, Hythe
Abbey Lodge is situated in the laid-back market town of Hythe, Kent and enjoys lovely sea views overlooking the English Channel. It prides itself on delivering high-quality care which is specific to the individual needs of residents.

The home has been operating since 1996 and has built up a strong reputation in the community and amongst professionals for the care and detailed attention which underpins the ethos of care in the home. Abbey Lodge is rated as 'Good' by the Care Quality Commission (Dec 2020) and is continually refining the way they believe care should be delivered with a person-centred approach.

The management team has a wealth of experience and relevant qualifications in the Health and Social Care sector.

The home has strong links with various community and church groups. Many of its residents come from Hythe and the surrounding areas, and the home has an excellent reputation in the area which has been developed and strengthened over three decades.

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Care Provided by Abbey Lodge Residential Care Home

  • Primary Care Categories
  • Dementia
  • Eating Disorders
  • Learning Disability
  • Mental Health Condition
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 25 Service Users
  • Privately Owned
  • Care Offered
  • AIDS/HIV
  • Alzheimer's
  • Asperger Syndrome
  • Autism/ASD
  • Bariatric Care/Obesity
  • Bipolar/Manic Depression
  • Cancer Care
  • Challenging Behaviour/Psychosis
  • Colitis & Crohn's Disease
  • COPD/Pulmonary Disease
  • Epilepsy
  • Head/Brain Injury
  • Hearing Impairment
  • Huntington's Disease
  • Multiple Sclerosis
  • Neuropathic
  • Orthopaedic
  • Parkinson's Disease
  • Profound & Multiple Learning Disabilities
  • Schizophrenia
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Abbey Lodge (Residential Home) Ltd
  • Person in charge
  • Joanne Hinder (Registered Manager)
  • Admission Criteria
    • Pre-Assessment prior to admission carried out in person
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (20)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2008
    • Number of floors: 3

Funding & Fees Guide for Abbey Lodge Residential Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,400
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care £1,110 – £1,300
    • RESPITE Self-Funded Residential Dementia Care £1,200 – £1,500

  • Fees are dependent on size and location of room and care needs.
  • (these prices are only a guideline, please contact Abbey Lodge Residential Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Welcome all relatives, friends & visiting professionals as well as entertainers for Residents


  • Parking

  • Parking on site & Kerb side in front of the home


Abbey Lodge Residential Care Home Reviews (44)

Total of 44, showing 21-40
9.7

Abbey Lodge Residential Care Home has a Review Score of 9.7 (9.671) out of 10, based on 14 reviews in the last 2 years. Over all time Abbey Lodge Residential Care Home has 44 reviews.

Overall Experience

  • 34
  • 9
  • 0
  • 1
  • 0

Date Published

44
5
9
14
30

Review from Brenda G (Daughter of Resident) published on 12 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father needed to move into a care home due to mobility issues. We chose Abbey Lodge as it is a small, family-run home. They made Dad (and his family) very welcome. The staff were excellent, kind and caring, treating the residents with dignity and taking care of individual needs. The food was suitable
for older people with a choice of meals given. I can fully recommend the home to anyone in need of care. Their support was invaluable in the last two months of Dad's life.

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Review from Patricia T (Friend of Resident) published on 17 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

As a friend living at a distance I visited a friend living at Abbey Lodge 27.07.22 for the first time, although I keep regular contact with him using phone and zoom facilities. My old friend seems, and tells me, that he is very happy and really enjoying life at Abbey Lodge. The staff were friendly and
very caring. There is a lovely, homely, family-feel to Abbey Lodge which was obvious to me. I would hope that when I need extra care myself, Abbey Lodge would be there for me.
The staff have been very helpful enabling us to have zoom chats every week.

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Review from A F (Son of Resident) published on 28 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father was initially at Abbey Lodge for respite care, which has not become permanent. From the beginning, he has always said that he is well looked after and that the food is tremendous. The staff are caring and friendly and have a good understanding of my father's needs. The staff have reacted to
any health issues as required.

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Review from Val T (Daughter of Resident) published on 21 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent 2-week convalescence for my mum. She really enjoyed the care, activities, food and the company of the other residents and the staff. Many thanks to all who helped make her stay so successful.

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Review from M E (Daughter of Resident) published on 20 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Abbey Lodge provides a safe, secure environment with excellent care. The staff are so caring and patient; nothing is too much trouble - and they are always so cheerful and prepared to spend time with my mum. The home is kept extremely clean and bins are emptied and both rooms and bathrooms are kept
immaculate. Management are always at hand to answer any queries.

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Review from Robert B (Nephew of Resident) published on 10 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Uncle is 98 years old, entered the home 1 week ago, and was unsettled to start with. With the kind care and attention from the staff, he seems to be settling in well. The home appears to be well run, clean and tidy. It is myself and my sister who have been looking after my uncle and if he is accepted
we feel this will suit him well.

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Review from Mike H (Son of Resident) published on 10 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is very happy, well-fed, and very well looked after. That's all you need to know. The staff are brilliant, it's a happy home. Management is very professional. I will not be moving her!

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Review from Pamela C (Daughter of Resident) published on 17 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, aged 105, was admitted to Abbey Lodge in September this year. It quickly became apparent that she had throat cancer and was very unwell. The senior staff were professional, friendly, and caring and allayed my fears that they could, and would, assisted by their wonderful staff, continue to
care for her whatever the outcome. A high-tech system means at all times you can see the care given, which is very reassuring. I am very close to my mother and have looked after her at home for many years, but I feel there is no better place than Abbey Lodge to carry on the high level of care she is used to.

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Review from Tim R (Son-in-law of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

First-rate care from staff who genuinely do care. Very impressed with the treatment, care, and compassion shown by everyone at Abbey Lodge. I would recommend this home to anyone.

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Review from Christine R (Daughter of Resident) published on 6 October 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

So pleased we chose Abbey Lodge for my parents. All the staff are very caring and we couldn't wish for nicer people to care for our parents. We are always made to feel welcome when we visit.

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Review from D B (Resident) published on 14 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

All carers and staff so very friendly and helpful. Nothing is too much trouble to do for us or help us with. Food is varied and tasty. Our room is large, light and airy, and tastefully arranged. We are very comfortable.

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Review from John C (Brother of Resident) published on 16 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely home.

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Review from Jeanette H (Daughter of Resident) published on 2 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Abbey Lodge for 3 years and has always received very good personal care and attention. Any medical issues arising are dealt with promptly. The meals are of a good standard. The home is well managed, and has a genuine feeling of 'home' - never any unpleasant odours for
example! There is a welcoming warmth and friendliness at Abbey Lodge.

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Review from D L (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We are very happy with the care my mother receives at Abbey Lodge.

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Review from P H (Daughter of Resident) published on 25 February 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident here for 4 years. We were not entirely happy to have to take this step at the time and after some local research Abbey Lodge seemed to be our best option. Mum has been very well looked after and generally happy. Care during the past year has been very good when circumstances
for everybody have been so difficult. I would have no hesitation in recommending this place to anyone. The staff seem to genuinely care about the residents and families.

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Review from E B (Resident) published on 28 September 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Abbey Lodge is a lovely place to live. The staff and management who looks after me, do a fantastic job. I would recommend Abbey Lodge to anyone looking for a home.

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Review from Neil B (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum came to Abbey Lodge about 6 months ago and she was very frail and weak. With the loving care of everyone, my mum has put on weight, is very happy and calls Abbey Lodge her 'home'. She participates in the afternoon activities, looks forward to Tuesdays when she has her hair done, so overall she
is very happy and I am so grateful to everyone at Abbey Lodge.

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Review from P S (Resident) published on 12 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I came six weeks ago. I was weak and falling about. With the wonderful care of staff, I now do not fall and also feel much stronger, no longer falling. No further injuries. I feel much happier. My weight has improved. The entertainment makes me happier, so improvement all round.

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Review from P S (Son of Resident) published on 31 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is very happy at home. The staff are all very helpful and pleasant to speak to. The concern shown by all at Abbey Lodge is a pleasure to see.

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Review from Julie S (Friend of Resident) published on 4 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment I contacted Abbey Lodge, it felt right. Their response was as if it was a member of their own family. They visited my neighbour the very next day in extreme, adverse weather. My neighbour who is a gentleman of 97 and very independent, had a rapport with the home representative immediately.
He had a choice of his care and it was designed around his needs and wishes. The home is top for cleanliness, staff are friendly and always willing to go the extra mile to please residents and visitors. It really is home from home!

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Current Review Score: 9.7 (9.671)

Overview of Review Score

The Review Score of 9.7 (9.671) out of 10 for Abbey Lodge Residential Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.671 for Abbey Lodge Residential Care Home is calculated as follows: ( (128 Excellents x 5) + (24 Goods x 4) + (7 Satisfactorys x 3) + (4 Poors x 2) + (1 Very Poors x 1) ) ÷ 164 Ratings = 4.671

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Abbey Lodge Residential Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 25 registered maximum number of service users is 5, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 19 Feb 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (2)

Vini

Vini Aujla

Job Title: Manager/Director

Joined: 1996

Vini Aujla oversees Abbey Lodge, She takes a highly active role in the running of Abbey Lodge and is personally on hand to provide support to residents and staff, supported by a full-time manager and deputy manager both have a wealth of knowledge in the care sector.


Abbey Lodge is a 24-bed 90% ensuite home, Vini has a background in Pharmaceuticals and Accounting.


Vini holds a level 5 in Food hygiene and Health and Safety. Abbey Lodge is deemed one of the best homes in the area, and it is a byword for quality.


Vini is working towards a Level NVQ 5 qualification in care management and Leadership. She takes pride in training and leading staff in the ethos that she believes care should be provided, and this has been directly attributed to Abbey Lodge's reputation.


Joanne

Joanne Hinder

Job Title: Registered Manager

Joined: 2020

Joanne joined our team as Deputy manager in Jan 2020. She has many years of experience in care, her previous post was Deputy manager for 9 years in a busy 46 bedded Dementia Care Home in Folkestone. She has achieved her long-term goal of becoming a manager with a promotion to Registered Manager of Abbey Lodge in August 2021.


We wish her our congratulations and success in her new position at Abbey Lodge.