Alandale Residential Home

9 The Drove, Whitfield, Dover CT16 3JB
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8.7 16 Reviews
  • Alandale Residential Home, Dover
Alandale is one of the few remaining family owned and run homes in the Dover area. Clients and their relatives appreciate the extra personal touch which is provided through such an organisation. The Home’s warm, friendly and accommodating atmosphere is further evidence of the exceptional personal care provided by the Home’s highly trained and dedicated staff. Each month a wide range of activities are organised to entertain, provide stimulation and integrate new clients into the Home.

Alandale offers long-term, short stay, convalescence and daycare to both local authority and privately funded clients.

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Care Provided by Alandale Residential Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 35 Service Users
  • Privately Owned
  • Care Offered
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care

Good to Know

  • Owner
  • Paul Maple
  • Person in charge
  • Clare Pay (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (35)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2023
    • Number of floors: 2

Funding & Fees Guide for Alandale Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,150 – £1,150
    • RESPITE Self-Funded Residential Care £1,150 – £1,150

  • Our fees are all inclusive with the exception of hairdressing, chiropody and if your require your own newspaper (The Home has a selection of papers each day)
  • (these prices are only a guideline, please contact Alandale Residential Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Alandale Residential Home Reviews (16)

8.7

Alandale Residential Home has a Review Score of 8.7 (8.679) out of 10, based on 3 reviews in the last 2 years. Over all time Alandale Residential Home has 16 reviews.

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Review from S A (Son of Resident) published on 3 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very pleased, with the standards of care. Mum loves it here and we can relax knowing she's in good hands. Doesn't seem to matter what issues arise with her it's always sorted with the greatest of respect towards Mum's feelings.

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Review from Sandy C (Daughter of Resident) published on 8 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been at Alandale for over 5 years and has always been very happy there. It is like a home from home - warm, clean and friendly.
The staff are always kind and caring and attentive.
Great to know he is always in safe hands.
We feel lucky to have found Alandale and would highly recommend
them.
A big thank you to all the wonderful staff.

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Review from Dug A (Son of Resident) published on 19 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Lovely staff always welcoming and caring for everyone! The food always looks good and everyone is treated with dignity and care. The only problem is car parking as I can no longer walk very far. It's nice that they have games and things to occupy them.

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Review from David G (Son of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Alandale for 21 months. Like most older people she really didn’t want to move into a residential home, but following a fall and her living 150iles away from us, she had no choice. On the day she moved in she was nervous but after an hour in situ, she said these are my
kind of people. That was back in March 2020 just at the start of lockdown. Like all families with loved ones in residential homes, we went quite a while without a face-to-face visit. However, the Alandale staff kept us up to date with news and photos of anything going on in the home. The Alandale staff always ring us if they call the doctor for my mother and always let us know how she is if she has been unwell. We had initially planned to move my mother into a managed flat development but we now know she is in the best place and even she admits that. We find all the staff friendly and attentive and always available for a quick chat if we want to discuss something.
A great find!

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Review from Carolyn P (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alandale have been very good at keeping me informed of any medical issues or requirements for my mother. She is very happy there and enjoys the activities which are plentiful. Mum now eats all her food up as it’s so good and she enjoys eating again. I recommend Alandale for anyone who is at that stage
of their life. Such a friendly relaxed atmosphere. My mum seems ten years younger since she has been there.

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Review from Charlotte M (Daughter of Resident) published on 13 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad has been a resident at Alandale since January 2020, initially in on a respite placement and staying long term. I cannot recommend Alandale enough. The staff are amazing and the care offered in the home is second to none. The protocols that have been in place during Covid have been robust and
visiting has been made possible with the purpose-built visiting room. I quite simply cannot think of anywhere better for my dad to stay.

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Review from Garry S (Son of Resident) published on 10 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Father has been a resident for a number of years. The dedication of the staff through this Covid era has been nothing short of heroic. I have total confidence in the staff following all of the guidelines issued by the authorities. I do not believe that my Father could have received better care anywhere
in the area. If you find yourself in a situation where your loved ones have to go into care, whether short-term or longer, then I cannot recommend Alandale highly enough. Keep up the good work.

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Review from Jacqui W (Resident) published on 3 April 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have just returned home from two weeks respite care at Alandale and I can recommend it to anyone. It was like being in a big happy family home where I was a member, and the staff were so kind and caring, nothing was too much trouble. The home is warm and inviting, the food is wonderful and the owner
and his staff are always on hand if you need them. Thank you so much to you all, and if I need care again, I will definitely come to you. Bless you all.

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Review from Tracey C (Daughter of Resident) published on 20 March 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Alandale for two weeks respite care and I couldn't be happier. The staff there are amazingly friendly and absolutely nothing is too much trouble. They are carers in every sense of the word. Everybody from the caretakers to the owner have made my mum feel welcome. The food and facilities
etc are also first class. What an amazing bunch of people they all are and I would highly recommend Alandale as the best residential home I have been to.

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Review from Anne (Niece of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely feel to the home when you enter. Always warmly welcomed by the staff. The living area has just been re-designed and it is beautifully decorated with all new furniture and facilities. Residents rooms feel airy and comfortable. Food is really good and plenty of activities going on. Good
size as it feels homely rather than institutional. Always get offered a cuppa when visiting! Very caring staff who were one to one, day and night with all clients in the palliative stage of their lives.

Reply from Paul Maple, Provider at Alandale Residential Home

Many thanks for your feedback on the service we provide here at Alandale. We appreciate you taking the time to express your views.


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Review from Clotilde M (Brother of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother was in Alandale, with dementia for two years, and received wonderful care until his death at the beginning of August this year.
His needs increased over the years, and at the end he needed to be moved, fed and cared for in all departments of personal hygiene. These were carried out by the
staff with the utmost care and compassion.
The home itself was very clean and bright with regular activities for the clients who wished to partake.
There were always members of staff around to meet the needs of the clients.
I would recommend anyone considering to live or placing a loved one into a home, to visit Alandale.

Reply from Paul Maple, Provider at Alandale Residential Home

Many thanks for your feedback on the service we provide here at Alandale. We appreciate you taking the time to express your views.


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Review from Anthony M (Son of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident for approximately two and a half years and is very happy at Alandale. She has received excellent care during this time. Staff are well trained, helpful and caring and have a positive and friendly relationship with my mother. Staff are always willing to help with special
requests which are never too much trouble. My mother is very happy at Alandale and regards it as her new home. It is reassuring to know that my mother is happy, well cared for, and safe.

Reply from Paul Maple, Provider at Alandale Residential Home

Many thanks for your feedback on the service we provide here at Alandale. We appreciate you taking the time to express your views.


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Review from C T (Friend of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very nice clean home. Staff can’t do enough to help you in any way they can. All food is freshly cooked on site with a wonderful choice. Most of the rooms have en-suite. Any problems are sorted out in a professional manner. They have day to day activities which anyone can join in.

Reply from Paul Maple, Provider at Alandale Residential Home

Many thanks for your feedback on the service we provide here at Alandale. We appreciate you taking the time to express your views.


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Review from Jade L (Friend of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A wonderful homely place with wonderful residents and lovely staff, they are very welcoming. I have enjoyed my visits there.

Reply from Paul Maple, Provider at Alandale Residential Home

Many thanks for your feedback on the service we provide here at Alandale. We appreciate you taking the time to express your views.


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Review from C T (Friend of Resident) published on 20 November 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’ve been visiting Alandale for a few years now, it’s always clean and if you visit in the morning, the lovely home cooked food smells delicious! Staff are friendly and always on hand to see to resident’s needs. The recently refurbished lounge areas look amazing, very spacious yet homely too. I would
highly recommend Alandale to anyone looking for residential care.

Reply from Paul Maple, Provider at Alandale Residential Home

Many thanks for your feedback on the service we provide here at Alandale. We appreciate you taking the time to express your views.


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Review from Ellen F (Wife of Resident) published on 20 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband has been attending Alandale 2 or 3 days per week and three separate week stays in while I have a short break. They look after him well. He likes it and I know he is safe there. The staff are wonderful. My husband has Parkinson's disease and can't write or speak well but has assisted me writing
this.

Reply from Paul Maple, Provider at Alandale Residential Home

Many thanks for your feedback on the service we provide here at Alandale. We appreciate you taking the time to express your views.


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Current Review Score: 8.7 (8.679)

Overview of Review Score

The Review Score of 8.7 (8.679) out of 10 for Alandale Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 3 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 3.7 out of 5 from 3 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Alandale Residential Home is calculated as follows: ( (36 Excellents x 5) ) ÷ 36 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 3.679 Points relating to the number of positive Reviews for Alandale Residential Home is based on 3 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 = 3.25

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 35 registered maximum number of service users is 7. 3 Positive Reviews ÷ 7 = 0.429

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 9 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Frequently Asked Questions about Alandale Residential Home

What types of Care is Alandale Residential Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Alandale Residential Home provide?

Day Care & Convalescent Care are other types of care provided.

How many Rooms does Alandale Residential Home have?

There are 35 Single Rooms.

What are the Facilities & Services at Alandale Residential Home?

Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Alandale Residential Home to the centre of Dover?

2.7 mile(s) as the crow flies, distance by road may be significantly further.