Alpine Care Home has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years. Over all time Alpine Care Home has 81 reviews.
Review from Shaun B (Son of Resident) published on 4 March 2025
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Review from Kim S (Daughter of Resident) published on 24 January 2025
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Review from Gemma H (Granddaughter of Resident) published on 24 January 2025
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Review from Rachel H (Granddaughter of Resident) published on 24 January 2025
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Review from Nick O (Son-in-law of Resident) published on 23 January 2025
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Review from Ali O (Daughter of Resident) published on 23 January 2025
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Review from D H (Son of Resident) published on 9 January 2025
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Review from Gary L (Son of Resident) published on 17 May 2024
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Review from Denis N (Husband of Resident) published on 7 May 2024
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Review from D L (Son of Resident) published on 2 May 2024
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Review from Deborah K (Daughter of Resident) published on 26 April 2024
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Review from Chris C (Grandson of Resident) published on 25 April 2024
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Review from B C (Son of Resident) published on 25 April 2024
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Review from J T (Daughter of Resident) published on 25 April 2024
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Review from L K (Daughter of Resident) published on 19 December 2023
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Review from Janice W (Daughter of Resident) published on 19 December 2023
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Review from R J (Son of Resident) published on 14 December 2023
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Mum was very poorly and taken to hospital and We all feared the worst, but the care at the hospital was actually the worst! My mother was abandoned and left to fade!
It clearly wasn't her time and
(I can't tell you how rubbish the NHS was with her and other elderly people that weekend)
Mum returned to Alpine where she has improved inconceivably - through dignity and care and compassion, and clearly love!
I hope anyone thinking of having a loved one cared for to consider Alpine, where Kim and her team are incredible.
My Mum would be so impressed - and I will always be super grateful to the team at Alpine.
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Review from William J (Son of Resident) published on 12 December 2023
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Review from Sue F (Daughter of Resident) published on 16 August 2023
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Review from Louise B (Daughter of Resident) published on 31 May 2023
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The Review Score of 9.9 (9.873) out of 10 for Alpine Care Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.873 for Alpine Care Home is calculated as follows: ( (292 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.873
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Alpine Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 28 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 21 Nov 2019
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Job Title: Registered Manager
Joined: 2007
"Alpine is a wonderful home filled with happiness, warmth, laughter and love. Myself and the amazing team of staff are very proud of the home and the people who live and work here. We offer a home-from-home environment a small home with a relaxed atmosphere. We strive to provide the people who live at Alpine with a high-quality service. The staff teams are Compassionate, Courageous, Caring, Competent and Committed to the home and all of our residents."