Alpine Care Home

10 Bradbourne Park Road, Sevenoaks TN13 3LH
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9.9 81 Reviews
  • Alpine Care Home, Sevenoaks
Alpine Rest Home offers round-the-clock care for up to thirty elderly residents, from a pleasant location in Sevenoaks, Kent, and a pleasing Edwardian building.

Residents enjoy luxury bedrooms, a wide choice of activities and entertainments, and sun lounge and secluded garden in which to relax, while never being far from talented and hard-working carers.

The home proves very inviting to visitors who, as well as seeing their loved ones, can enjoy walks through the nearby Knole park where deer can often be seen to roam.

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Care Provided by Alpine Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 30 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Kim Jones (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Alpine Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,600 – £1,750
    • Self-Funded Residential Dementia Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Care £1,600 – £1,750
    • RESPITE Self-Funded Residential Dementia Care £1,600 – £1,750
  • (these prices are only a guideline, please contact Alpine Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Alpine Care Home Reviews (81)

Total of 81, showing 21-40
9.9

Alpine Care Home has a Review Score of 9.9 (9.873) out of 10, based on 28 reviews in the last 2 years. Over all time Alpine Care Home has 81 reviews.

Overall Experience

  • 66
  • 14
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Date Published

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Review from J H (Daughter of Resident) published on 31 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum went into Alpine at the beginning of lockdown, understandably it took a while for her to settle but the staff couldn't have done more to help her and to communicate with us as well. She has now been at Alpine for a couple of years and looks so well and couldn't be more content. Food is home-cooked
and enjoyed, activities are always available and her favourite tipple is enjoyed in the evening! Mum is happy and so am I, so I couldn't ask for anything more. I wouldn't hesitate to recommend Alpine.

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Review from Debbie K (Daughter of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very welcoming and friendly. Kept informed by emails regularly. The home is always clean and tidy. Lots of well-organised activities. We have always found the staff very caring and they make time to talk to us about Mum. Nothing seems to be much trouble for them, really made to feel at home.

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Review from Marisa B (Daughter-in-law of Resident) published on 25 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Generally very pleased with our relative’s care at Alpine. The outside could be improved as it is rather tatty looking close up and maybe the outdoor social space be made more appealing and appears neglected, but overall the home is good. Always appears clean and has no typical care home odour.

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Review from Linden K (Daughter of Resident) published on 23 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm very happy with the care provided to my father by the staff of Alpine in Sevenoaks. The manager is always across the details and the staff are friendly and caring. When I visit I'm always made to feel very welcome and offered tea/coffee and biscuits. My father is happy and settled and looks so much
healthier than he did when living alone. He seems to enjoy the atmosphere and the social activities and is well-rested. I'm very grateful to Alpine for caring for him so well.

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Review from Michelle C (Daughter of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Alpine for almost eight months and she settled in so well. The staff are all kind and welcoming, not only to my mum but also to me and my children when we visit. I am very happy with her care. I always receive updates on anything she needs and any concerns they have with her.
Mum
seems very content and there are always different activities going on to keep her mind active. I particularly love the updates on their social media page where I can see what Mum has been doing.
Mum being in Alpine has put my mind at rest knowing she is always being cared for by lovely people who treat her like family.
I would highly recommend this home. It's not a luxury care home but doesn't pretend to be. Instead, it is like a home from home which is exactly what my mum needed.

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Review from Simon W (Son of Resident) published on 22 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

I am very happy with the care provided at this home for my mother who has dementia. The staff are all friendly and kind and my mother appears to be well looked after and happy in the home. There are lots of activities, particularly at Christmas, and visiting hours are flexible.

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Review from Stephanie J (Daughter of Resident) published on 18 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We absolutely made the right choice by choosing Alpine. All the staff are fantastic, they are so friendly and clearly care about the residents. We have no issues or concerns at all about the care and treatment our dad receives. He loves being looked after by all the staff at the home. My dad moved into
Alpine in 2022. He has received tremendous care. We have phone calls if they need authority for care. The home is warm and clean with no ‘care home’ associated smells. There are fantastic activities throughout the day and we are regularly updated with photos of these on a closed social media group page which is a really nice thing to see. We are so grateful to the staff for everything they do. There is light-hearted banter between the residents and staff which makes for a very relaxed and happy home.

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Review from B W (Sister of Resident) published on 18 May 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The home is comfortable and clean. The staff are friendly and helpful and food is good. Don't know about entertainment yet.

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Review from Andrea W (Daughter of Resident) published on 22 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Alpine is an exceptional place for my father. Offering a personable touch which I never expected. I'm really pleased with his care, his room/facilities, and management communication. Thank you for going above and beyond in such difficult times. I would highly recommend Alpine Care Home, Sevenoaks.

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Review from Iris L (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Alpine Care home for 18 months. She is really happy there! At the end of the day, this is what you want for your loved ones. She feels at home, she looks well and she is happy. The care is superb, the staff are kind, caring, and professional and go the extra mile. I highly recommend
it.

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Review from Lindsey A (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Alpine Care Home for nearly 5 years. The turnover of staff has been minimal so they have all got to know her and her needs extremely well. The staff are always cheerful and show her the utmost respect and patience, she feels safe and secure there. We get regular reports and phone calls
with any updates on her care package and any health concerns. They have worked so hard throughout the pandemic to make everything as normal as possible for the residents. They all deserve a medal. Well done Alpine staff.

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Review from Amanda H (Daughter of Resident) published on 17 February 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father and his wife have been residents at the Alpine Care Home for the past year. I feel very confident that they are treated with respect, kindness, and that they are recognised for who they are. They have their own double bed and room, which is very homely. The manager and her staff tread a careful
path to negotiate with dad when needing to persuade him to do things for his own safety. There have been very many kind indulgences for them, such as special meals to celebrate special occasions. The staff know them and enjoy them as personalities. Rules and regulations are thoughtfully and compassionately drawn. Communication with my dad, and with the staff has been excellent and I can call any time, as dad can me. The last thing my dad and I wanted was for him to go to a care home, but I do feel that they are well cared for and remain themselves. Staff take great care to ensure their clothes and presentation are as dad and his wife would want. Efficient and homely.

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Review from J B (Daughter of Resident) published on 23 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I would like to congratulate the staff at Alpine for the outstanding service they have provided this year. During these difficult times, it has been so comforting to know that my mother has been cared for by such a kind, dedicated and professional team in a warm and homely environment. The manager and
all the staff have ensured that we are kept informed at all times of my mother’s wellbeing and we have appreciated the video calls and Covid secure visits. They have worked so hard keeping the residents entertained and I thank them all for the care and attention to both the residents and the relatives. I would have no hesitation in recommending Alpine.

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Review from J G (Daughter of Resident) published on 19 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

An updated review since Covid 19 began:
My mother entered Alpine Care just before lockdown began in March and the family only managed to visit her once before the home closed - thankfully early to visitors which has kept the home safe; it’s with the manager and staff’s dedication that this Home has
dodged the Covid-19 grasp. Add to that the (now improved) contact about mum, what occupies her and the residents - especially with the activity co-ordinator's creativeness is praiseworthy. My biggest wish is for their neighbour to sacrifice some of the parking space at the front of Alpine property grounds to extend and landscape the existing small garden for the residents and staff to enjoy. All strength to the team for managing a difficult year of tough challenges!

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Review from Naomi F (Granddaughter of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are all very caring. They have been amazing throughout Covid pandemic and they have kept our loved ones safe. Well informed during the whole time and constantly trying to find ways for us to engage with our loved ones during this time. 100% recommend the home.

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Review from Robert L (Son of Resident) published on 7 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mother has been in the home for over 3 years now and I could not be more pleased with the way she has been looked after and the way the staff have done everything possible to make her at home. Mum has advanced dementia and the care she receives is so friendly and yet fully professional. The staff
have done a great job of preventing Covid virus entering the home and have allowed us to Facetime and visit viewing from outside through a shut glazed door and have now gone further with a pod linked by intercom which is much more than we could have expected. Top marks for everything.

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Review from Christine S (Daughter of Resident) published on 4 December 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Everyone is so friendly, caring and with a great sense of humour. I feel so confident leaving my mother in their capable hands and they seem to understand her ways so well. All the residents seem to be very happy there too.
During the difficult times this year, I have been kept informed of any developments
both about my mother and the home in general.
When my mother has been unwell immediate advice is sought and I am immediately informed.
I have recommended the home to another family and I know they are pleased with their decision to place their mother in Alpine’s Care. I was recommended the home by another friend just over a year ago and I am so glad I immediately viewed the home. My family are able to relax knowing Mum is in good hands.

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Review from U W (Daughter of Resident) published on 4 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at the Alpine Care Home has proved itself to be dedicated, kind and professional. They've been like that since my father moved in just over a year ago, and have continued to give the same excellent level of care - even during these challenging times.
My father has dementia, but the team have
ensured he is always very happy and that the illness never denies him his dignity. They are warm and caring. We see this every time we visit or speak over video chat. It is very reassuring
that the home provides the warmth and care that you would expect to find in a family setting but with professional staff who are trained to handle the care and medical needs. I have also always been extremely impressed by the manager at Alpine. Her communication and kindness have been flawless. I cannot recommend this home enough.

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Review from J I (Daughter of Resident) published on 29 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

The staff at Alpine have done a brilliant job of looking after my father. The small close-knit team give the Alpine a family feel. We are always keeping up to date with how my dad is doing; he is very happy at the Alpine!

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Review from J T (Daughter of Resident) published on 21 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

At a time when the pressure on care homes is at its peak, I would like to praise all the staff at Alpine for their excellent response to the Coronavirus crisis. They have maintained their high standard of care despite all the additional requirements and still been able to communicate with relatives
both by email, phone, apps and video calls. The safety and health, both physical and mental, of both their residents and staff, has been a priority and much appreciated as a relative. We are very grateful to have such an amazing, dedicated team working tirelessly under such difficult conditions.

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Current Review Score: 9.9 (9.873)

Overview of Review Score

The Review Score of 9.9 (9.873) out of 10 for Alpine Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 28 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 28 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.873 for Alpine Care Home is calculated as follows: ( (292 Excellents x 5) + (38 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 332 Ratings = 4.873

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Alpine Care Home is based on 28 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 28 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Nov 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (8)

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Meet the Team (1)

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Kim Jones

Job Title: Registered Manager

Joined: 2007

"Alpine is a wonderful home filled with happiness, warmth, laughter and love. Myself and the amazing team of staff are very proud of the home and the people who live and work here. We offer a home-from-home environment a small home with a relaxed atmosphere. We strive to provide the people who live at Alpine with a high-quality service. The staff teams are Compassionate, Courageous, Caring, Competent and Committed to the home and all of our residents."