Birchwood House

Stockland Green Road, Speldhurst, Tunbridge Wells TN3 0TU
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9.8 61 Reviews
  • Birchwood House, Tunbridge Wells
Birchwood House provides a caring, supportive, home-from-home living environment for older people in the Speldhurst area. The home enables residents to live full and independent lives.

Care plans are personalised to each individual's needs and personal preferences and reviews are undertaken regularly, ensuring their needs are met as their requirements change. While care staff have access to a range of specialist equipment to support the delivery of safe and adequate care.

Residents are cared for by a team of professional and experienced care workers and can enjoy all the benefits of living in a 'family home'. Meals are home-cooked and visiting is unrestricted, staff and residents enjoy their time spent together and interact as though they're a family.

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Care Provided by Birchwood House

  • Primary Care Categories
  • Dementia
  • Learning Disability
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Down Syndrome
  • Epilepsy
  • Orthopaedic
  • Parkinson's Disease
  • Stroke
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Malvirt Ltd
  • Person in charge
  • Tina Payne (Manager)
  • Admission Criteria
    • As part of our admission procedure all future residents are invited to view the home and choose a room to their liking. Following this we conduct a face to face assessment of needs to ensure that we can meet your personalised needs and expectations. This comprehensive assessment allows us to create a personalised care plan for your admission. We use Warders Medical Centre as our 'visiting' GP service and they will introduce them selves within your first week of admission. If your own GP is local to us and you wish to remain with them you have the right to do so of course dependent on their consent to continue responsibility for your care. Please note that to ensure the 'safest' and most stress free admission for you we do not take admissions on a Friday or over the weekend. This guarentees that we can have you registered with your new GP and medications may be ordered in time for you.
    • Ages 65+
  • Room Information
    • Single Rooms (30)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2023
    • Number of floors: 4

Funding & Fees Guide for Birchwood House

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,500
    • Self-Funded Residential Dementia Care £1,200 – £1,500
    • RESPITE Self-Funded Residential Care from £1,575
    • RESPITE Self-Funded Residential Dementia Care from £1,575

  • Fees vary from room to room due to the room sizes and facilities. Please contact home for availability and a more accurate indication of fees.
    Fees include all care provided however, additional costs are added for the services of the chiropodist and hairdresser should you wish to avail yourself of these provisions.
    An enhancment would be requested should a resident require a level of care best achieved on a one-to-one basis.


  • (these prices are only a guideline, please contact Birchwood House to find out the exact price for your requirements)

Facilities

  • Gardens
  • Lift
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • There is an open visiting policy. They feel that conections with the greater community, family and friends is vital for their well being and sense of person.


Birchwood House Reviews (61)

Total of 61, showing 1-20
9.8

Birchwood House has a Review Score of 9.8 (9.833) out of 10, based on 15 reviews in the last 2 years. Over all time Birchwood House has 61 reviews.

Overall Experience

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Review from Jackie G (Daughter of Resident) published on 11 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was a resident here at Birchwood House, Speldhurst, if I could give above 5 stars, I would in a heartbeat.
The care given was full of love, compassion and kindness, she loved the girls and boys that cared for her equally, they spoilt her rotten, spending time with her, chatting, playing dominoes,
painting her nails, and getting her treats. It was so nice I seriously thought about moving in with her!
We visited everyday and there was always a happy smiling face to let us in, always ready to chat about her care, and telling us what a laugh they had with her. We could eat with her if we wished, which we did, delicious food by the way.
I have been to quite a few care homes in the area, and I can say, hand on heart this is the best one. Thank you Birchwood and staff, you really are a home from home x

Reply from Tina Payne, Manager at Birchwood House

Immense thanks for being kind enough to leave a review. Words can not express just how emotional your review has made us all feel. It has meant so much to us that our small acts of kindness have had such a positive impact on both Mum and you as a family. She was an absolute pleasure to care for and is greatly missed. Her humour and straight talking filled us with laughter and smiles every single day. Forever young at heart, despite her 101 years, she grabbed life with both hands up until it was time to be reunited with her loved one and I bet they are having a right knees up now. Our thoughts are with you all. You are always welcome to join us and pop in for a natter- don't be a stranger.


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Review from M W (Daughter of Resident) published on 9 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Birchwood for nearly three years. She tells me how happy she is there and the staff are very friendly and caring. There is a lovely atmosphere there, the staff and carers make It feel very homely and will always go that extra mile for their residents.

Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you for sharing your kind words. We truly appreciate it. Kind regards.


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Review from S E (Son of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When it became clear my mother needed more care we looked around for a care home. As soon as we spoke to the manager we knew our search was over.
Everything about Birchwood was so comforting - the staff, the home itself and the grounds.
It isn't always an easy move into a home when you have been
so independent and this was clearly understood by the management as well as all the other staff.
I cannot recommend Birchwood highly enough.

Reply from Tina Payne, Manager at Birchwood House

It has been a pleasure to give aid with what has been a huge life change for her and one she thought she would hopefully never have to decide on, we feel honoured that she has taken to residential living with us so well, she is continually getting more independent of body as well as mind and growing in confidence as each day goes on and we, as a team, are so appreciative of your comments. This makes us feel proud that we can make the difference in someone's life however small our part may be. She is lucky to be equally supported by loving family and friends.


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Review from F E (Daughter-in-law of Resident) published on 22 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

You welcomed my hesitant Mother-in-law with open arms, and from the moment she arrived, we felt that you cared about her needs and well-being. You ensured that the transition was smooth and you helped her to settle, making all the visitors she received feel at ease and welcome. Thank you, it takes away
so much stress knowing she is in a happy place.

Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you so much, we are so grateful for your lovely comments. Knowing that we have been of any support to both resident and family is priceless to us. Again, many thanks and see you soon, she is enjoying the conservatory now it's so warm and has a new bedroom to show off.


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Review from Lorraine G (Friend of Resident) published on 30 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are excellent. Welcoming and warm.
Premises comfortable and safe.
Food is good, very good.
I love being here. I feel at home when I visit, and look forward to coming again.

Reply from Claire Tye, Deputy Manager at Birchwood House

May I thank you for taking the time to review us. I will share your comments with our team who will welcome your appreciation. Again many thanks


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Review from K S (Niece of Resident) published on 24 May 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After being welcomed into Birchwood every day this week and being able to spend hours with my aunt, I’ve had lots of opportunities to observe. It’s not just the level of physical care that’s important, it’s also the staff’s kindness and patience that ensures Birchwood never feels institutional. It’s
a pleasure to hear my aunt enjoying chatting with her carers and seeing them sharing genuine smiles. I can say with much relief that I am heading home to Canada a lot happier now that I have seen for myself that my aunt is being well cared for. (And don’t get me started on the food, the meals are delicious!) Thank you Birchwood staff.

Reply from Claire Tye, Deputy Manager at Birchwood House

We are deeply and sincerely touched with genuine emotion by your wonderful review. It was a pleasure to host you for the week and it is gratifying that you found the experience such a pleasant one. Any person entering a care home environment for the first time may have a wealth of differing emotions and we make it our mission to make that transition as comfortable as possible with our mix of support and ever-present smiles and laughter. Your aunt has embraced this and blossomed well with us in such a short time and it has been a pleasure to be part of her enablement. Welcome back at any time and again, many thanks.


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Review from Spencer M (Friend of Resident) published on 15 April 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am acting as next of kin for a resident and would visit regularly. I was always impressed by the enthusiasm and friendliness of the staff, despite the resident's somewhat cantankerous behaviour on occasion.
All staff recognised and welcomed me and took good care for my friend.

Reply from Tina Payne, Manager at Birchwood House

May I thank you for taking the time to leave us a very kind review, I will share this with the team as it is greatly appreciated. Kind regards.


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Review from Ann W (Daughter of Resident) published on 15 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in Birchwood for nearly two years. She is looked after extremely well. All the staff are very friendly, knowledgeable and attentive to her needs. The management makes sure Birchwood is run for the care of its residents. There is a good variety of balanced meals each day and lots of
activities to keep the residents mobile. It is a lovely old building with beautiful grounds. Birchwood meets all of our expectations for the care of my mother.

Reply from Tina Payne, Manager at Birchwood House

Thank you so much for all those wonderful sentiments. It really does mean the world to the whole team to know that our efforts are appreciated. We have so much enthusiasm and anticipation for the improvements planned for the residents and the building itself for this year. Again, many thanks.


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Review from John W (Son of Resident) published on 11 March 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful place for Mum to be looked after. A very home-from-home atmosphere. The staff have the ability to go about their duties calmly yet maintain a high level of care. The management team are very involved and very approachable and very professional. Their ability to spend time with me and
hear my concerns has been excellent. I would not hesitate to recommend Birchwood House. Well done all the staff and thank you.

Reply from Tina Payne, Manager at Birchwood House

Thank you so much for your glowing show of appreciation. We are thankful of the time it took to give your feedback which is essential for us to grow and improve our service. She has settled in as a 'family' member so wonderfully, just like she has been here forever. It is a pleasure to care for your mother. Look forward to seeing you soon.


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Review from Ramona H (Friend of Resident) published on 6 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My family and I came over to visit during Valentine's weekend to visit a friend of ours who lives there, and we were given the most wonderful, warm greeting. Everyone at the care home is lovely, and the activities we took part in were fantastic... the highlight of our visit! What a way to get to know/spend
time with the other residents! It's like one big happy family, and we can't wait to visit again!

Reply from Tina Payne, Manager at Birchwood House

May I thank you greatly for all your wonderful comments. Our Lifestyle lead is doing some fabulous engagement activities with everyone, and it's a pleasure that you were able to not only become involved, but appreciated all the efforts we go to to provide a stimulating environment for them. I will gladly send your comments on to her, who I feel sure will be honoured and emotional for all the lovely feedback.
Again, many thanks from all the team.


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Review from C M (Friend of Resident) published on 21 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have now visited two different friends (2016) and now (2023/4).
It's a lovely, homely atmosphere though I disliked the excessive display at Halloween - both 'over the top' and unnecessary. Some of the residents were scared. Christmas displays were good and appreciated!

Reply from Tina Payne, Home Manager at Birchwood House

Thank you for taking the time to leave your feedback, it is most appreciated. We shall take on board your comments and feedback to our team.
Our lifestyle lead is dedicated and passionate about providing an engaging and stimulating environment and it is greatly enjoyed.
It is with regret that on this occasion we fell short of your expectations. We are driven by all feedback to shape our service and will certainly take your comments on board and endeavour to strike the right balance in the future.
Kind regards.


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Review from L G (Daughter of Resident) published on 13 December 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident for seven years. The staff have been consistently kind and caring and very tolerant of some difficult behaviour, at times, from my mother. Several of the staff are the same as when she arrived. More recently, the new manager has really smartened up the interior, and there is
a good range of creative activities.
The staff dealt with her death with compassion and sympathy.

Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you so much for your kind words. Feedback is so important to us to help shape our service, so we are grateful you took the time to share your thoughts. It was an absolute pleasure to care for your mum, and she is sadly missed.


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Review from Sue S (Daughter of Resident) published on 10 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Birchwood House is a wonderful care home. My mum has been there now for 17 months, and she loves it there. She has nothing but good things to say about the home and the staff. My experience of the staff is that they are kind, caring, professional, attentive, and happy to give of their time. They appear
to approach their jobs with interest and pride and look after the residents with respect, inclusivity, and very often with fabulous and appropriate humour as well! Their attitude is positive and they will give their upmost to sort out anything that is needed. I have always been welcomed extremely warmly, and these days the home and staff are feeling like an extension of my family. They are Mum’s other family, and I’m very thankful and appreciative that she has them looking after her. Thank you so much all of you for your wonderful care and support.

Reply from Tina Payne, Manager at Birchwood House

May we, and on behalf of the team, extend a wonderful, huge thanks to you for all your very generous comments. It is a pleasure to care for Mum and we pride ourselves on being a home-from-home environment. Love and laughter are at the heart of our daily care delivery and I feel proud that the team have clearly demonstrated that in abundance.
Thank you for taking the time to place a review as we use all these comments to drive and improve our service delivery. Much appreciated.


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Review from Suzanne P (Daughter of Resident) published on 20 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We chose this home for respite care for our elderly mum and from start to finish we were all welcomed, shown exceptional kindness, guided and looked after throughout our first visit.
The staff are genuinely very attentive and made sure our mum had a lovely 14-day stay, which included a visit with the
visiting hairdresser.
It had been 3 years since we were able to have a break from caring for Mum and to know she was in the best place with the nicest staff to care for her was a weight lifted.
She enjoyed her stay so much she is looking forward to returning again.

Reply from Tina payne, Manager at Birchwood House

Thank you so much Suzanne for your kind words. Feedback is so important to us to help shape our service so we are grateful you took the time to share your thoughts. It was an absolute pleasure to care for your mum and you are most welcome at any time to return.
Kind regards.


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Review from B R (Son of Resident) published on 4 July 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very nervous about moving into care but the staff at Birchwood and the overall environment, made it extremely easy for her and the rest of our family. The quality of care has been exceptional, noting both her social and medical needs and nothing has been too much trouble for the staff. I have
been particularly impressed by how the staff anticipate needs and then prepare for them, not just wait until issues develop. This has been extremely important as Mum's health has declined and the whole family has felt closely supported. The building itself is old and quirky but that adds to its charm and we found there was nothing in its design that interfered with Mum's care or enjoyment. Mum especially enjoyed the large, Victorian conservatory, which is light, bright and includes many different plants. The conservatory also overlooks a lovely garden and wider grounds, which provide great places to sit and listen to the birds on dry days. We couldn't have chosen a better place for Mum.

Reply from Tina payne, Manager at Birchwood House

I cannot thank you enough for all your wonderful comments on the home and the staff. I know it was difficult for you all to transition into full-time care and can only say we are honoured that we were able to surpass expectations and make a very emotional time easier with our care and support. I will pass on these sentiments to all the team and know that we are truly grateful for all the feedback. Caring for your family was a privilege. Our thoughts are with you.


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Review from A H (Son of Resident) published on 22 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been at Birchwood House for over a year. Being a smaller home, it is really personable, and Mum gets on with all the fantastic staff who will do absolutely anything for her. Thank you, Birchwood, for all the care you give Mum.

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Review from E P (Daughter of Resident) published on 15 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father seems content, and the home is very helpful in arranging video calls for us to catch up with him from overseas. The staff are always friendly and attentive and do their best to provide a social and caring environment.

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Review from C B (Son of Resident) published on 8 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We couldn't have found a nicer place for Mum to have spent the last few weeks in. She has settled in very well to the big changes in her lifestyle and has been superbly supported by the deputy manager and all the staff. Having lived independently for a good few years I am happy to see her joining in
with the social side of the residence and hope she will continue to be very happy there.

Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you for your lovely review of our home. I will pass on your comments to the team here at Birchwood House.


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Review from P W (Daughter of Resident) published on 1 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The deputy manager and staff are lovely, always kind and patient. The atmosphere staff create is friendly and caring and they are attentive. The manager post has been vacant for some time but the deputy has done a great job.

Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you so much for your review of our home. I shall pass on your comments to the team here at Birchwood House.


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Review from Louise S (Daughter of Resident) published on 30 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot recommend this home highly enough. The staff are fabulous. So kind, thoughtful and attentive. It is so clean and the gardens are just beautiful. My mum is very happy there and they treat her so very well. Excellent and so friendly. They strive very hard to please both the resident and their
families.

Reply from Claire Tye, Deputy Manager at Birchwood House

Thank you so much for your lovely review of our home. I shall pass on your comments to the team here at Birchwood House.


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Current Review Score: 9.8 (9.833)

Overview of Review Score

The Review Score of 9.8 (9.833) out of 10 for Birchwood House is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 15 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 15 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Birchwood House is calculated as follows: ( (149 Excellents x 5) + (21 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 174 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Birchwood House is based on 15 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6, which has been reached with 15 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 Sep 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (3)

Tina

Tina Payne

Job Title: Registered Manager

Joined: 2023

I have had the pleasure of working in social care for over 40 years and I can honestly say 'I still love it'. I feel honoured to be in the position of Manager of this great manor house with the support of a fabulous team. There is something so special in the type of individualised care you can deliver in these unique homes. We become like family. You can create a balance of both a haven of tranquillity and those madcap days of pure fun and frivolity.


It's all about feeling free to be oneself and to be able to give all of oneself on each and every occasion to each and every person. It feels wonderful to get that sense of home and family...whilst remembering it's also being at work.


Claire

Claire Tye

Job Title: Deputy Manager

Joined: 2015

I’ve worked in the care industry for 21 years. I’ve now been at Birchwood for 5 years.

My first impression of Birchwood was that it looked huge but once I came into the building it was very warm and friendly.

My role involves overseeing the running of the home in the absence of the manager, to support our wonderful staff and residents ensuring that all care delivered is of the highest possible standard. I ensure that all care plans are updated with any changes in our resident's daily living and health, as well as manage the staff rota.

The most interesting thing about working at Birchwood is the interesting people you get to meet and care for and learn about their lives and their families.

I’ve always enjoyed working in smaller homes that are not purpose-built. Working at Birchwood is more personal than other places I’ve worked.

The benefits of working here are working in lovely surroundings with a good team of people, as well as the training and support I’ve been offered to further my career.

Working in care is a rewarding career in itself but working with the Birchwood team who are warm friendly and motivating makes going to work even better.


Niral

Niral Patel

Job Title: Owner

Joined: 2010

We’ve been successful at Birchwood in ensuring our residents and staff continue to live and work in a safe and secure environment. My staff deserve my heartfelt thanks and huge credit in delivering a first class, personal service to all our residents and homecare clients.


We’ve continued safe and secure family visits for our residents too, with up to 3 visits scheduled every day in our secure meeting area. With alignment to all government and health guidelines, our residents have been able to stay in contact with their nearest and dearest. Very early on it occurred to me how integral it was for the residents’ wellbeing to maintain face to face contact. It’s certainly helped to maintain high spirits for all and we hope to do everything we can to continue these in the weeks and months ahead.


Frequently Asked Questions about Birchwood House

What types of Care is Birchwood House registered for?

Older Person Care, Dementia, Respite Care & Learning Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Birchwood House provide?

Palliative Care, Day Care, Convalescent Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Birchwood House have?

There are 30 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Birchwood House?

Own Furniture if required, Pet Friendly (or by arrangement), Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Birchwood House to the centre of Tunbridge Wells?

2.1 mile(s) as the crow flies, distance by road may be significantly further.