Bowercroft

5 Bower Mount Road, Maidstone ME16 8AX
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9.6 46 Reviews
  • Bowercroft, Maidstone
Bowercroft, in Maidstone, is a specialist dementia care home, with a team who are experienced in innovative care provision and focus on supporting independent living.

All carers are highly-trained and make the most out of building positive relationships, with both residents, their families and other healthcare links in the community. All care is tailored to personal needs.

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Care Provided by Bowercroft

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 18 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Own GP if required

Good to Know

  • Owner
  • Bowercroft Care Ltd
  • Person in charge
  • Rebecca Beatty (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (18)
  • Care Home Design/Build
    • Last Refurbishment: 2017

Funding & Fees Guide for Bowercroft

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

Bowercroft Reviews (46)

Total of 46, showing 1-20
9.6

Bowercroft has a Review Score of 9.6 (9.600) out of 10, based on 6 reviews in the last 2 years. Over all time Bowercroft has 46 reviews.

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Review from Tina C (Daughter of Resident) published on 16 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bowercroft Care Home since March 2023 when her previous Home closed. The staff are all welcoming, competent and very caring, with excellent knowledge and training regarding Dementia. Mum is very happy at Bowercroft and adores the staff. The building is incredibly well-maintained
incredibly clean and very comfortable. I highly recommend this lovely care home.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your lovely review. We are so pleased that mum is happy here, we adore her too!


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Review from Debra R (Daughter of Resident) published on 23 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother continues to receive the best care from all the wonderful staff at Bowercroft.
She has resided there for over three years and continues to be very happy living there.
I am always made very welcome on my weekly visits, and I am well-informed about everything relating to my mother's well-being/care.
Would
highly recommend Bowercroft.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your lovely review. We are so glad you chose Bowercroft as Mum's home.


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Review from B C (Son of Resident) published on 14 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in the care home since July 2023 and is receiving excellent care. The manager and care staff are very friendly. The care home is very clean and tidy, the food my father gets is very good. So we both have no complaints regarding the care home. I would highly recommend this care home.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for you review. Dad is an absolute delight and we are very happy to have him as part of our Bowercroft family.


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Review from Michael D (Son of Resident) published on 18 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident at Bowercroft since March this year, and we know it was the right choice for her. It has the feel of a large family home. The level of engagement from the professional yet friendly staff, with both residents and family members, cannot be faulted.
The home is always clean and
well maintained; the meals varied and of good quality.
She has settled in well and joins in with the social aspects of living in this family orientated home.
The staff genuinely care about Mum's well being and keep us informed, either by telephone or when we visit. It is a calm, safe and warm environment with a lovely team of people at its heart.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your lovely review. The whole team work really hard to make Bowercroft the special home that it is. Knowing mum and her family feel she is in a safe, caring environment lets us know we are doing a good job. Our kitchen is the heart of our home and we are fortunate to have a great chef who provides excellent meals.


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Review from Amanda Y (Niece of Resident) published on 15 May 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Congratulations to the management and staff at Bowercroft Residential Home on achieving a score of 10 for review ratings. Well done! and very well deserved. Bowercroft is a very special home. The staff are very caring and, understanding of individual needs. If they wish, the residents can join in morning
activities, along with music afternoons. Bowercroft is always spotlessly clean and fresh, the meals are excellent and the residents are very well looked after. Highly recommended.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you so much for your lovely review. We are really proud of our home getting the reviews we have makes us all know we are doing a good job.


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Review from Brian L (Son of Resident) published on 22 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a resident at Bowercroft for over nine years and it was definitely the right choice for her. We were impressed with how clean and fresh the home was and how friendly the staff were.
The home is maintained to a high standard and it always smells fresh and is spotlessly clean. The level
of care my mum receives is beyond reproach.
The staff are always happy and helpful and the atmosphere is that of a large, happy home.
You would be hard-pressed to find a better, friendlier and happier care home than Bowercroft.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you so much for your review. We have loved every minute of looking after Mum and we hope to have many more years with her.


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Review from B H (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been living at Bowercroft for three months now. It has not been easy for her to adjust from living alone and independently, to being in a care home. I can't praise the team enough for their sensitive care of Mum. They've really tailored their care to Mum's needs, asking and listening to her
wishes, communicating and including me in creating her care plans. I love the way they talk to my mum, make her laugh and treat her with respect and dignity. She's settled well now and is enjoying being cared for, she's also enjoying the social aspects of living in this small home. Whenever I ring or visit I'm made to feel very welcome. There is a calm and warm environment with a fantastic team of people.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your review. Adjusting to living in a care home is always a very difficult move for both the resident and their family. I am so pleased you have both felt supported through this process. We feel it is very important for family to feel as involved as possible and there is no question that you should be part of Mum's care planning. Mum is a pleasure to have as part of our Bowercroft family and she makes us laugh as much as we do her.


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Review from Shirley M (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at Bowercroft for two years now and I can't praise the care she has received highly enough. Mum not only has Dementia and Parkinsons, she has recently been extremely poorly and was not expected to recover. The manager and every member of the team have shown such dedication
and care, doing everything possible to help her get well. Her recovery has been extraordinary, thanks to all of them. They were also all extremely kind and welcoming to all our family, looking after us too as we visited daily, during a very difficult period. I have no hesitation in recommending the home.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your review. What a rollercoaster it has been. I can't thank yourselves and my team enough for the care and dedication, but most of all Mum for her sheer fight and determination to get well. Mum is an absolute warrior of a lady and I am so glad we were all part of her extraordinary recovery.


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Review from Janice W (Daughter of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been in Bowercroft for exactly a year now and the care has remained outstanding all the time. Her dementia has got worse now and all of the staff have looked after her with care and affection. There is always plenty of communication so that we can discuss how Mum is doing and when I visit it
is always friendly and with a lovely atmosphere. The family have agreed that we could not have found a better place for Mum to live and we know that she is getting brilliant care.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your review. It gives us great pleasure to know you believe there is no better place for Mum. All our staff give 100% when it comes to care and affection. We are grateful to have Mum with us.


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Review from Kevin M (Son-in-law of Resident) published on 17 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm not sure that anything I write here will accurately describe the care that our mother has had in the two years that she's been in this place. What I would say is that my mother-in-law was staying in a purpose-built home with amazing amenities, yet when I compare the experiences, there is absolutely
nothing that she received there that Bowercroft hasn't sorted for our mum. If you're reading this because you're researching care homes in the Maidstone area, stop your research now. You've found your ideal place. The manager and her team will stop at nothing to ensure that your relative gets the care that they deserve, even fighting local services on your behalf! To say that they saved our mum's life, is no overstatement.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your review. What can I say, it gives the whole team a boost to know you feel the way you do about our home and the care we provide. We do what we do because we care and will always fight for the best interests of our residents. Mum is the true star here, she is an amazingly strong, determined lady and we are all so grateful for her recovery.


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Review from Gillian C (Daughter of Resident) published on 5 August 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a lovely care home, all the staff without exception are very good and provide excellent care. My mother has been a resident here since August 2019. She was admitted with dementia which gradually has advanced and the staff have looked after her very well. All through the Covid lockdown period
and to date, the staff have been amazing. Communication is always excellent.
It is very well run and managed.
You will always be warmly welcomed if you choose this home and know your relative will be well cared for and treated with respect and dignity.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you so much for such a heartfelt review. It has been an absolute pleasure looking after mum and her fantastic smile.


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Review from Dawn H (Daughter of Resident) published on 6 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been a permanent resident at Bowercroft since April 2022 and we couldn't be happier with the care home. Since my very first visit to Bowercroft, it felt instantly warm and inviting and I have to say the manager was a real help during the initial settling in period for mum, nothing ever seemed
too much trouble, all my questions (and there were many) were always answered straight away. I can tell my mum is really happy there, I haven't seen her looking so well in a long time, she has made lots of new friends, enjoys all of the daily activities and has a great repour with all the lovely caring staff. It's a wonderful place and was definitely the best decision I've made for my mum.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your review. We are so pleased that Mum has settled so well and quickly into our Bowercroft family.


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Review from R S (Daughter-in-law of Resident) published on 31 May 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother has been at Bowercroft since February this year. I am so pleased to say she has been very happy and really wanted to stay, which has now been made possible. I was so pleased when I first walked in, to see how clean it is kept, this has not slipped since February. The staff always appear chatty
and friendly, we couldn’t ask for more.

Reply from Rebecca Beatty, Manager at Bowercroft

Thank you for your review. It has been a pleasure to be able to make Mum's wish to stay, happen.


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Review from Lin W (Daughter of Resident) published on 27 May 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home has made superb efforts during lockdown to ensure we could continue to visit Mum safely. There is always a welcome from staff, who are friendly and approachable. The atmosphere is warm, and the environment always clean and inviting. My mum is not the easiest person to please, but she tells
us she is very happy at Bowercroft, and is always well cared for and feels safe. I do not have to worry about her now, as I know the staff will keep me informed of any concerns.

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Review from Peter P (Brother of Resident) published on 15 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bowercroft is a small residential home which suits my brother well. All the Staff know him, as do the other residents. Staff work tirelessly to keep residents engaged and relatives connected. They adapted quickly to this last difficult year to enable relatives and friends to keep in touch whether by
iPad screens or behind Perspex screens. I can also easily contact staff by telephone if the need arises. Bowercroft staff couldn’t have done more to give us a feeling of safety and my brother a happy and caring environment in which his needs are fully met. Thanks to all the staff for your very hard work and care during this awful year. I’m sure it has been a tough one and very tiring. I have and will in the future recommend Bowercroft, with no hesitation.

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Review from Kirstie H (Friend of Resident) published on 1 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

When I visit my friend she is always smiling and happy and looks very healthy. She has nothing but good things to say about how she is looked after and says the staff are excellent. Even through the last few months with everything that’s been going on her care has not changed and is still at a very
high standard.

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Review from Clive A (Son of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My Dad has now been a resident in Bowercroft for nearly 3 years, and I cannot speak highly enough of the care and support the staff have provided during that time. Until covid came along, which has limited the opportunities for visiting my Dad, I know that he is comfortable, and very well cared for,
which means I and the rest of the family have no worries as to his physical and mental well being. I cannot thank the staff enough for all that they do, and particularly in light of the pandemic, the difficulties they have had to overcome during this very trying time.

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Review from Malcolm R (Son of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have my mother in Bowercroft, she started her stay on 30th December 2019, after being in hospital for some time with a broken hip, came out of there ok, quite remarkable as she was 97. She has settled down and now she seems to be a different person, this is all down to the care she is getting from
incredible staff members at Bowercroft, she is very happy and has made friends with lots of residents, there is always something going on to keep them occupied, also the food is freshly prepared. I can only say that my choice of Bowercroft was the right choice and has restored my feelings on care homes. I would go as far to say that I don’t think you could find a better and as caring care home as Bowercroft. I would strongly recommend it to anyone that has to put their mother or father into care. Look no further, Bowercroft is quite unique. 5 stars from myself and the rest of her family.

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Review from Linda S (Daughter of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm so grateful that my Dad is being so well looked after by all the staff at Bowercroft. It is a relief to know that he is in such good hands during this very difficult time and I know that I'll be able to visit him as soon as it is safe to do so. The family have been very well informed at all stages
of the pandemic and the staff have worked tirelessly to keep Dad safe and happy.

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Review from Tony G (Husband of Resident) published on 25 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My wife has received exceptional care and attention, particularly during the covid 19 lockdowns. The staff are extremely helpful, caring and friendly and the manager does an excellent job of running the establishment. My wife is quite content in living at this care home and does not want to leave.

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Current Review Score: 9.6 (9.600)

Overview of Review Score

The Review Score of 9.6 (9.600) out of 10 for Bowercroft is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 5.0 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 5.000 for Bowercroft is calculated as follows: ( (72 Excellents x 5) ) ÷ 72 Ratings = 5

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Bowercroft is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 18 registered maximum number of service users is 3.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 7 Jun 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (2)

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Frequently Asked Questions about Bowercroft

What types of Care is Bowercroft registered for?

Older Person Care, Dementia & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Bowercroft provide?

Own GP if required is an additional type of care provided.

How many Rooms does Bowercroft have?

There are 18 Single Rooms.

What are the Facilities & Services at Bowercroft?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Bowercroft to the centre of Maidstone?

0.4 mile(s) as the crow flies, distance by road may be significantly further.