Brambles Care Home

Bramble Lane, Wye, Ashford TN25 5EE
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9.8 28 Reviews
  • Brambles Care Home, Ashford
Brambles sits in the beautiful village of Wye, an area steeped in history and with some of the finest scenery in the Kent countryside.

The care home provides a safe and secure environment where residents are encouraged and supported to lead an active and independent lifestyle.

Most rooms have ensuite facilities and residents are welcome to personalise their room to make them feel more at home. Residents benefit from hairdressing facilities and opticians, dentists and chiropodists visit regularly.

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Care Provided by Brambles Care Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Cancer Care
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Brambles Care Ltd
  • Person in charge
  • Wayne Cooksey (Manager)
  • Admission Criteria
    • Private only
    • Ages 65+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2016

Funding & Fees Guide for Brambles Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,200 – £1,300
    • RESPITE Self-Funded Residential Care £1,250 – £1,348

  • All residents will have a personal assessment carried out which will determine a accurate weekly care fee from this
  • (these prices are only a guideline, please contact Brambles Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visitors welcome at any time of the day, no appointment is needed.


  • Parking

  • Brambles has a spacious, gravelled parking area, with one disabled parking bay.


Brambles Care Home Reviews (28)

Total of 28, showing 1-20
9.8

Brambles Care Home has a Review Score of 9.8 (9.782) out of 10, based on 13 reviews in the last 2 years. Over all time Brambles Care Home has 28 reviews.

Overall Experience

  • 24
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28
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Review from A M (Son of Resident) published on 24 February 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad was always happy at Brambles Care Home. The staff were friendly and helpful, providing good support to the family. This was especially true as Dad approached the end of his life. He always enjoyed the food.

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Review from Carol Y (Daughter of Resident) published on 30 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum received from Brambles Care Home was brilliant from start to finish. Mum was made to feel welcome as soon as she arrived following a spell in hospital after a bad fall. The carers went above and beyond their remit and I felt Mum was in a safe, clean, fresh, modern and caring environment.
The knowledge and expertise of the carers was evident. The food was excellent and Mum gained weight within a week of arrival. Sadly, Mum never recovered from her time in hospital and passed away two weeks ago but I am so pleased she spent her final days at Brambles where she was happy and well cared for. My sister and I were also looked after by this friendly team. I wouldn't hesitate in recommending this home. First-class!

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Review from B A (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum was very poorly just before Christmas and the staff dealt with her professionally and caringly. They called for an ambulance and stayed with her until she was taken to hospital despite their shift being over an hour and a half before. This is a typical example of going the extra mile which many
of the staff do because they care! This is the best care home in the area. Everyone is so friendly. The food is great. The activities are imaginative and I am grateful my mother is safe with them.

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Review from P W (Daughter of Resident) published on 27 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Whilst my mum was only at Brambles Care Home a short while, I could not fault their care, both for residents and relatives. It has a homely feel, home-cooked food and they accommodate any dietary requirements and the carers go above and beyond. Highly recommended.

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Review from Charles O (Son of Resident) published on 17 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother, who is now 106 years old, has been at Brambles for just over two years and we cannot fault the care provided. Brambles has a wonderful culture and professional standard of care which makes the experience as close to being in the resident's own home as possible. From the welcome, after approaching
the front door (always the smell of fresh laundry), the staff (caring, housekeeping, catering and activities) provide sensitive, personal and exceptional care. Very regular, formal, Care Plan reviews ensure no matters are missed In addition, the owners and management team hold very effective, regular, residents' and relatives' meetings which ensure any concerns are fully and promptly addressed. The rooms, facilities and food are high quality. Activities and events are excellent, varied and tailored to the current residents. Residents are always treated with great respect, patience and interest. Staff never appear to be simply working their contracted hours and always make residents feel central to their work, often going more than the 'extra mile', whenever necessary. Our family researched many care homes before choosing Brambles and we have felt confident that our choice has been absolutely the correct once, every day, for more than two years.

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Review from Sabrina B (Daughter of Resident) published on 16 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was very happy during the 8 months she lived in Brambles Care Home. She felt that her choices were respected in every aspect of her care. She was very fond of all the staff who were wonderful with her. Kind, attentive and very caring. My mother thoroughly enjoyed the home cooked food. I have
never known her to eat so much. Although she wasn't always well enough to participate in the wide variety of activities, she was always asked if she wanted to join in. The management and staff work hard to make Brambles a safe, clean and friendly environment to enable the residents to feel at home and the relatives confident that their loved ones are being well cared for. I would like to thank the staff for looking after mum.

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Review from J C (Daughter of Resident) published on 27 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brambles Care Home is a home where my mother feels well looked after. The carers are friendly and provide for her needs. She feels secure and comfortable. As her daughter, I am confident that she is being well cared for. The activities provided are varied and Mum particularly enjoyed the boat trip outing
this summer.

Reply from Wayne Cooksey, Manager at Brambles Care Home

Thank you so much for this review, we are pleased the boat trip was a success enjoyed by all who went.


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Review from T C (Daughter of Resident) published on 20 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved to Brambles Care Home in June 2024 and has settled in so well. She is happy again and due to the excellent care, is more her old self than she had been for a long while.
The lunches are all homemade and there are always tea and coffee available.
The care staff are wonderful - probably could
do when one or two more.
Mum's health has improved and regular GP visits keep on top of any issues.

Reply from Wayne Cooksey, Manager at Brambles Care Home

Thank you for your kind and positive review, I will ensure I feedback your comments as to regards our staff team.


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Review from J H (Daughter of Resident) published on 20 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident at the Brambles Care Home for just over a year and a half. I enjoy visiting her there. The staff are welcoming, friendly and helpful. The food always smells delicious.
The size of the building and the number of rooms make for a good atmosphere. The garden is very attractive
and well-kept.
I feel my mother is in good hands.

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Review from K A (Son of Resident) published on 16 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Not just in September but for the whole time has been at Brambles Care Home we cannot fault the care provided. This includes the crafts and entertainment on a weekly basis, the range, choice and quality of food, activities away from the home as well as the day to day washing, cleaning and care provided.
A family friendly environment.

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Review from J K (Daughter of Resident) published on 18 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After struggling with independent living, we made the difficult decision to move my dad into Brambles Care Home. I have only had positive experiences. There is a very homey feel and all the staff have been lovely to myself and Dad and are always cheery. My dad rates the food highly and the carers are
very attentive. There are lots of events and activities with encouragement to get everyone involved. I have great piece of mind knowing my dad is being well looked after and safe.

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Review from S T (Relative of Resident) published on 14 April 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Possibly more comfy wooden furniture. Coffee/tea machine for visitors. Improved wifi. Possibly more drinks and better classes!

Reply from Nicola Copley, Manager at Brambles Care Home

Thank you for your review. Since your visit, you'll be pleased to know that a refreshment area is now available for friends and family. If you would like to pop into the office next time you visit, I would be more than happy to discuss your other points. Many thanks.


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Review from Tracy V (Daughter of Resident) published on 23 March 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After the passing of my mum and an emotional roller coaster with my dad, we found Brambles. He has been there since November 2021 and I cannot recommend Brambles highly enough. The “Brambles Family” is relatively small, 28 residents, which suits my dad. The home is always spotlessly clean, smells of
lovely dinners when I visit and my dad’s room is clean and tidy, including his en-suite bathroom. Dad has been able to bring all sorts of items from home for his room, pictures put up on the walls etc.
The staff are amazing here! Nothing is too much trouble and all are welcoming to visitors and great with my dad. It’s been lovely to see the “Brambles Team” in action now that Covid has abated somewhat. There have been summer parties, fundraising events and Christmas do’s including residents and family/ friends. This is all extra to the usual packed program of events; flower arranging, crafts, games, exercise sessions, quizzes, birthday teas etc, etc!
Brambles really is the best!

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Review from Jo C (Daughter of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I’m very impressed with the warm and friendly staff. Mum is very relaxed at Brambles Care Home knowing that her needs are looked after. Staff are very approachable. Nothing seems too much trouble.
I visited her today and she’d had her hair done by the hairdresser and her nails attended to, and she
had enjoyed a delicious lunch. I was happy that she was happy!

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Review from Eleanor T (Daughter of Resident) published on 24 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Brambles Care Home for several years. She has mental health support needs as well as being elderly which the staff take in their stride. She is always treated with respect and the staff take time to encourage her to manage her self-care as much as she can and engage
with activities. There is a friendly and welcoming atmosphere whenever I visit.

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Review from J H (Daughter of Resident) published on 24 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brambles Care Home is exceptionally welcoming and friendly. Carers are kind, professional and positive. Activities are varied and appropriate and enjoyable. The manager is outstanding, approachable and efficient. Food and hydration is very good and the chef prepares superb birthday and celebration cakes
and teas. Change of occupancy could include renewal of carpet. Our mother is very happy and well cared for.

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Review from B S (Wife of Resident) published on 6 September 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Brambles is a care home which in every respect deserves this description. From what I have seen over five years, it gives unremitting individual care to each resident, to whose wellbeing each member of the staff is dedicated. The welcoming and friendly atmosphere in its comfortable public and private
rooms, the range of services and activities available and especially the familiar presence of long-serving members of staff, all serve to provide an agreeable and caring home for its residents.

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Review from Pamela B (Daughter of Resident) published on 28 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Brambles Care Home for 6 months. She lived on her own before so it was an enormous change for her and our family. I cannot fault the staff at Brambles Care Home - their care and support has been wonderful, and my mother regularly tells me how kind and lovely the staff are. For
the last 20 years, my mother has only been able to have showers, so she is delighted that now she can have a bath again (with the staffing and equipment that enables this at Brambles)! With the easing of Covid restrictions, I'm looking forward to my mother being able to join in with more activities and outings, and for her to have more visitors. I'm hoping that there will be plenty of opportunities for the residents to be able to sit out in the garden together over the summer. Thank you to the Team at Brambles Care Home for your excellent care.

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Review from Ann A (Daughter of Resident) published on 16 March 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Brambles deliver personalised, friendly, sincere, exceptionally considerate and respectful care at all times to both my mum and from what I have observed to all residents.
Communication is welcomed to support health, welfare and ongoing personally meaningful needs.
Activities and in-house celebrations
have continued through the lockdown.
Visiting and keeping in touch opportunities in lockdown via video calls, and face to face meetings, recently using the innovative pod have been encouraged in a safe and Covid responsive way.
I believe my mum is as happy as she will ever be. Mum chose to live in residential care and we had checked out many other facilities and Brambles for her came out top.
I have worked professionally in the field of adult health and social care for 40 years. The inevitable minor niggles have been resolved quickly and without fuss. For me, Brambles is the epitome of excellent residential care and I am so grateful to everyone for being there to look after mum.

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Review from Mark W (Son-in-law of Resident) published on 23 February 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Brambles to be an excellent care home and are very pleased with the standard of care that my father-in-law has received there. It is very obvious that the staff and management really care about the residents and want to do their very best for them. The rooms and food are excellent.

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Current Review Score: 9.8 (9.782)

Overview of Review Score

The Review Score of 9.8 (9.782) out of 10 for Brambles Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.782 for Brambles Care Home is calculated as follows: ( (124 Excellents x 5) + (30 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 156 Ratings = 4.782

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Brambles Care Home is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 21 Dec 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

No image found

Wayne Cooksey

Job Title: Home Manager

Joined: 2024

Wayne has worked in the caring professions for over 30 years.


He very much enjoys his work with always has the aim of providing good care and positive outcomes for our residents.


Qualifications:
- Level 5 Diploma in Leadership and Management in Adult Health and Social Care.


Frequently Asked Questions about Brambles Care Home

What types of Care is Brambles Care Home registered for?

Older Person Care, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Brambles Care Home provide?

Palliative Care, Day Care, Own GP if required & End of Life Care are other types of care provided.

How many Rooms does Brambles Care Home have?

There are 28 Single Rooms.

What are the Facilities & Services at Brambles Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Brambles Care Home to the centre of Ashford?

3.4 mile(s) as the crow flies, distance by road may be significantly further.