It feels like a home from home and the service users are treated with dignity and respect.
Emma W (Relative of Resident)
she is so loved and cared for and we have managed to get the very best
Denise F (Daughter of Resident)
Led by a great management team, Bradfield is 'head and shoulders' above the rest.
Lisa L (Daughter-in-law of Resident)
Care fees at Bradfield are all inclusive, with the exception of standard charges such as Hairdressing, Chiropody, Newspapers and private telephone.
Transport and chaperone service is included for all local medical appointments for example GP, hospital, dentist etc.
Bradfield also has a wheelchair adapted vehicle which can be loaned free of charge to friends and relatives.
Bradfield does not charge additional fees if a residents care needs change.
Please feel free to visit the home at any time and the team will do their best to accommodate your visit.
If able to make an appointment for a private tour, the home can ensure that a convenient time and day to suit is booked in, and allow sufficient time to discuss any requirements.
Tours of the home to include a meeting to discuss care needs can last about 1 hour.
They have their own car park and there is also plenty of parking in Hawksdown Road.
Bradfield Residential Home has a Review Score of 9.8 (9.846) out of 10, based on 41 reviews in the last 2 years. Over all time Bradfield Residential Home has 82 reviews.
Review from K P (Daughter of Resident) published on 29 July 2024
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5.0 out of 5
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Review from M J (Partner of Resident) published on 17 June 2024
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5.0 out of 5
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Review from Judith G (Friend of Resident) published on 27 May 2024
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5.0 out of 5
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Review from Debbie S (Daughter of Resident) published on 21 May 2024
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4.0 out of 5
Reply from David Johnson, Registered Manager at Bradfield Residential Home
Thank your complimentary feedback regarding the welcome and the care your mother receives. I would have appreciated if you discuss the negative points that you have raised with any one of the senior or management team as although this feedback is accurate (from your mother's perspective) we have already spoken to her regarding all of these points however her declining mental health does make these discussions challenging. For the benefit of persons reading this review can I please clarify:- All residents have a choice of a set menu of 2 dishes at lunch and evening tea. If we have it in stock they can have whatever they like.-All our residents can get up whenever they want. -We have 2 activities a day, that's about 60 per month. These include trips out, baking, live entertainers, personal trainers, arts & crafts, gardening, pantomimes, spa feet and face sessions. Your mother loves puzzles and going out so the well-being coordinator has built this into your mother's weekly routine.
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Review from D M (Husband of Resident) published on 20 May 2024
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5.0 out of 5
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Review from Sandy C (Private Carer of Resident) published on 20 May 2024
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5.0 out of 5
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Review from Brian D (Resident) published on 20 May 2024
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5.0 out of 5
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Review from June D (Resident) published on 20 May 2024
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5.0 out of 5
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Review from J A (Friend of Resident) published on 17 May 2024
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5.0 out of 5
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Review from Elvina P (Sister of Resident) published on 14 May 2024
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5.0 out of 5
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Review from William E (Son-in-law of Resident) published on 10 May 2024
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Overall Experience
5.0 out of 5
Reply from David Johnson, Registered Manager at Bradfield Residential Home
Thank you for your complimentary feedback about the services and facilities we provide at Bradfield. We have quarterly resident meetings and your mother-in-law's feedback regarding the food has always been positive, especially when we arranged for seafood to be introduced, such as rollmops and jellied eels (not to everyone's taste!) If we receive any feedback about any aspect of the service from residents, visitors or their relatives, we will always aim to respond and improve if any shortfalls are identified. Please see one of the senior team when you next visit who would be happy to assist. Your opinions are very important to us delivering the best possible experience for our residents.
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Review from Shirley T (Daughter-in-law of Resident) published on 2 May 2024
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5.0 out of 5
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Review from Helen C (Niece of Resident) published on 9 October 2023
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5.0 out of 5
Reply from David Johnson, Registered Manager at Bradfield Residential Home
Thank you for taking the time to review your experiences and we continue to welcome you to Bradfield to visit your aunt. Your godmother was certainly a character and it was a pleasure to be able to care for her towards the end of her life, whilst respecting her (and your own) wishes to treatment and communication during this time. Although I wasn't able to personally attend the funeral, due to annual leave, the staff from Bradfield who came to pay their last respects have said what a fitting tribute it was to be part of.
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Review from Joanna S (Daughter of Resident) published on 6 October 2023
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5.0 out of 5
Reply from David Johnson, Registered Manager at Bradfield Residential Home
Your father's happiness is very important to the team, and when I first met him before he moved into Bradfield he was feeling lonely which was quite upsetting for all, including yourself and the wider family. It took a few weeks, but since then we have seen a remarkable change in your father's happiness, confidence and general well-being.
He gets involved in all of the activities on offer and our female residents all love having 'a proper man about the house'!
Staff have commented, and I would agree he is what encompasses a perfect dad or grandad.
Thank you for entrusting your dad into our care, it's an absolute pleasure to have him with us.
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Review from S E (Daughter of Resident) published on 6 October 2023
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Overall Experience
4.0 out of 5
Reply from David and Rebecca Johnson, Registered Managers at Bradfield Residential Home
Your comments are valued and appreciated and we feel that we are able to offer a distinct advantage over other care providers in the area being close by.
Possibly, you may not have seen the monthly activities list - we have two activities planned each day and recently, we have had a host of outside visitors to the home, including a singer with his guitar, a musical entertainer, arts and crafts sessions, music for health, Holy Communion with the church, PT sessions and not forgetting our outdoor summer garden party to name a few!
It was a shame that your dad didn't want to go on the last few minibus trips out however this was either due to his own decision or ill health. He has enjoyed an ice cream on this week's trip out to the gardens.
We were also happy to assist with your request for a room change for your dad. He now enjoys his south-facing ground floor room with access to the patio and garden.
Many thanks.
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Review from Teresa R (Niece of Resident) published on 30 August 2023
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5.0 out of 5
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Review from Tania C (Daughter of Resident) published on 24 August 2023
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5.0 out of 5
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Review from Martin S (Son-in-law of Resident) published on 26 July 2023
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5.0 out of 5
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Review from Lesley P (Daughter of Resident) published on 11 July 2023
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Overall Experience
5.0 out of 5
Reply from Nicky Gladwish, Registered Manager at Bradfield Residential Home
It's a pleasure to have your mother with us at Bradfield, she has certainly flourished during her time so far with us. It's a pleasure to watch her get so much enjoyment from the activities we have every day and always with her cheeky smile! Thank you for your involvement as well, it really is a team effort.
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Review from David B (Son of Resident) published on 7 July 2023
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Overall Experience
5.0 out of 5
Reply from David Johnson, Registered Manager at Bradfield Residential Home
Your review is most welcomed and appreciated. Thank you for the kind words about our care home.
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The Review Score of 9.8 (9.846) out of 10 for Bradfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.846 for Bradfield Residential Home is calculated as follows: ( (421 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 486 Ratings = 4.846
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bradfield Residential Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Aug 2022
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Job Title: Registered Manager
Joined: 1995
Rebecca has been at Bradfield from the very start when her parents opened the home in 1995.
After completing her A-levels, Rebecca completed a BA/BSc Business Studies with Tourism and Leisure (Hons) at Canterbury Christ Church University.
Rebecca has also completed the Registered Managers award and holds an NVQ4 in Health and Social Care.
Rebecca manages the day to day running of the home including the catering. Her role also includes responsibility for medication, quality assurance, risk assessments, Health and Safety, Training and Development, Activities and care planning.
She is supported in her role by her husband, David.
In her free time, Rebecca enjoys reading, going to the gym and walking her two dogs.
As well as all this, she manages to make time for her 3 children who all go to local schools and attend various after school clubs such as rugby, music, dance and singing.
Job Title: Registered Manager
Joined: 2005
David, husband to Rebecca joined Bradfield in 2005, moving from a career in management at Tesco.
They have 3 children and live on site of the care home, so always available and on-call when needed.
He has completed the QCF Level 5 Diploma in Residential Management, and oversees the daily operation of the home with his wife, Rebecca.
His main responsibilities include recruitment and admissions, advertising and marketing, financial management, contract servicing and overseeing the maintenance of the building and grounds.
He has managed the expansion of the home in recent years from 21 rooms to its current occupancy of 33.
In his free time, you will find him on the sidelines supporting his son who plays in the Junior Team at Canterbury Rugby Club, or attending concerts and dance shows which his daughters enjoy participating in.
David also developed a lockdown hobby for koi carp and pond fish, and built his own pond during this time, rescuing fish from local ponds that were no longer wanted.
They also have two dogs, Tilly and Pippa who visit the residents in the home regularly.
Job Title: Assistant Manager
Joined: 2009
Nicky was promoted to her current position in 2016, after successfully progressing from a Care Assistant to a Senior Care Assistant during her time at Bradfield.
Nicky supports the managers by deputising in their absence and her main responsibilities include medication management, staff training & supervisions and liaising with the GP, District Nurse and visiting health professionals.
Nicky supports the care staff to achieve the home's aims and objectives.
Her interests include spending time with her family, going to gigs/concerts, country walks, Zumba, Eating out and hotel breaks.
Nicky loves going on holiday with her husband who is an avid Manchester United supporter and dedicates an entire room of memorabilia to the club in their house. Nicky would prefer a gin bar and hot tub!
Job Title: Senior Carer
Joined: 2016
Julie joined the team in March 2016 and soon demonstrated that her skill and experience would be far better utilised as a Senior Carer when she was promoted in February 2017. Julie had 10-years experience, moving to us from another care home in Deal.
Julie is responsible for staff training, medication administration and supporting the care staff in their daily roles. She loves taking the residents out on trips, especially to Deal seafront where the residents (and Julie) enjoy a 99 ice cream!
In her spare time, Julie enjoys gardening and eating out at local restaurants.
Job Title: Senior Carer
Joined: 2019
Ben decided on a totally new change of career following many years working long days and late nights in the hospitality industry, predominantly front of house.
After a year getting to know the role and its routines, Ben successfully completed a Level 3 Apprenticeship in Health & Social Care. He was then promoted into his current role which he is extremely adaptable in.
Ben is one of our flexible workers, and such works in all areas of the home from Duty Management to Chef or even night shifts. He enjoys the variety which his role provides, and often gets many 'mini holidays' as his days off are often grouped together.
Ben's talents don't end there, he is also our 'in-house' creative artist. He is always decorating parts of the home with seasonal displays for example Mother's Day, Halloween, Remembrance Day and Christmas (his favourite time of the year!) to name a few.
In his spare time, Ben continues to let his creative juices flow and has sold pieces of work in local craft fairs. He enjoys decorating his house with unique items, looking after his chickens and taking his dog on long walks in the countryside with his husband who is passionate about tractors and competes in ploughing matches.
Job Title: Senior Carer
Joined: 2021
Shelagh recently joined the team in January 2021 from another local care home, which the owners made the difficult decision to close following financial pressures as a direct result of covid.
She has proven very quickly that she has the experience, tenacity and confidence to progress at Bradfield and was promoted to her current role in September 2021. She brings a lot of energy to the team and has become the in-house 'Mother Theresa' if any staff have any worries they can always rely on Shelagh to help!
Shelagh brings with her 43 years of experience, starting he career at the age of 17 as an Auxiliary Nurse in 1978.
Shelagh 'doesn't have any spare time', but when she is not at work she will be looking after, walking or cycling with some of her 10 grandchildren, doing a jigsaw or walking her huge, slobbery New Foundland dog.
Job Title: Admin Assistant
Joined: 2020
Morven joined the team at Bradfield in August 2020, relocating from France where she worked as a guest services manager for a well known chalet letting company in the French Alps.
As well as supporting with training & recruitment, audits and quality assurance, Morven assists with daily covid testing, registering and monitoring of test results. She is currently studying for a Level 3 Business Administration qualification with Bradfield.
Her lively personality is infectious and she always has a smile on her face and a warm welcome.
Morven enjoys walking her two dogs, visiting local pubs & restaurants and likes to socialise with her friends.
She is planning to get married to her fiancé as soon as possible.
Job Title: Admin Assistant
Joined: 2014
Kirsty is employed as one of our Admin Assistants moving from the kitchen, previously as our chef, as her daughter grew up a change of circumstances meant a new role and challenge for her!
Kirsty has been at Bradfield since 2014, moving to us from a local butchers/bakery.
Her role is primarily compliance and auditing, checking that everything is recorded and in place so she is constantly monitoring that everything is safe, effective and in good working order. Kirsty also assists with Covid testing in the home and orders all of the food so we have what we want when we need it.
If we need help, she will still support in the kitchen and can cook a mean roast to the residents and staff delight!
Kirsty has two horses which keeps her busy when she is not at Bradfield and enjoys hacking out in the Kent countryside on her own or with her daughter. She likes taking her dog on long walks in the countryside and weekends camping with her family.
Job Title: Senior Support
Joined: 2017
Tanya has been a very loyal and trusted member of the team since 2017. She is very laid back but equally as hard working and always with a smile and a laugh!
Her role is to support the Duty Manager and also the care staff on duty to ensure the shift runs smoothly. She will be welcoming visitors to the home, swabbing them and helping them to 'don' and 'doff' their PPE.
Tanya will also be responsible for administering medication and seeing the district nurse who visits the home routinely.
In her spare time, Tanya enjoys spending time with her dog who she rescued from a shelter. She likes to go to rock concerts and one day hopes to marry David Grohl from the Foo Fighters! Her daughter Alisha works at the sister care home, Generals Meadow so a caring nature is certainly in the family.
Job Title: Senior Carer
Joined: 2018
Charlotte is a dependable, respected member of the senior care team, always making sure that everyone is OK and helping out wherever needed. She is confident in her role and knows what good looks like.
She will take charge of a situation and motivate others to reach their goals. A born leader!
In her spare time, Charlotte spends time looking after her grandad who lives on his own.
It's not all work and no play, Charlotte loves a good party and will get her dancing shoes on whenever the opportunity presents itself!
She enjoys spending time looking after herself and having beauty treatments which make her feel and look good.
She lives locally with her husband, Ben and two teenage children.
