It feels like a home from home and the service users are treated with dignity and respect.
Emma W (Relative of Resident)
she is so loved and cared for and we have managed to get the very best
Denise F (Daughter of Resident)
Led by a great management team, Bradfield is 'head and shoulders' above the rest.
Lisa L (Daughter-in-law of Resident)
Care fees at Bradfield are all inclusive, with the exception of standard charges such as Hairdressing, Chiropody, Newspapers and private telephone.
Transport and chaperone service is included for all local medical appointments for example GP, hospital, dentist etc.
Bradfield also has a wheelchair adapted vehicle which can be loaned free of charge to friends and relatives.
Bradfield does not charge additional fees if a residents care needs change.
Please feel free to visit the home at any time and the team will do their best to accommodate your visit.
If able to make an appointment for a private tour, the home can ensure that a convenient time and day to suit is booked in, and allow sufficient time to discuss any requirements.
Tours of the home to include a meeting to discuss care needs can last about 1 hour.
They have their own car park and there is also plenty of parking in Hawksdown Road.
Bradfield Residential Home has a Review Score of 9.8 (9.846) out of 10, based on 41 reviews in the last 2 years. Over all time Bradfield Residential Home has 82 reviews.
Review from Maxine M (Friend of Resident) published on 7 July 2023
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Reply from David Johnson, Registered Manager at Bradfield Residential Home
Thank you for your lovely review of Bradfield, it's much appreciated.
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Review from Nick M (Son of Resident) published on 3 April 2023
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Review from E M (Son of Resident) published on 3 April 2023
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Review from P F (Cousin of Resident) published on 3 April 2023
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Review from Margaret R (Daughter of Resident) published on 22 March 2023
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Reply from David Johnson, Registered Manager at Bradfield Residential Home
Its a pleasure to have your mother with us, she has certainly embraced everything we have to offer at Bradfield. Thank you for noticing our activities programme which we have invested heavily in the last 12 months. Our wellbeing coordinator has been a big help in getting us back on track post-covid measures. Your mother is very lucky to have such a supportive family such as yourselves.
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Review from Louise C (Granddaughter of Resident) published on 17 August 2022
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Review from E W (Cousin of Resident) published on 7 February 2022
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Reply from David Johnson, Registered Manager at Bradfield Residential Home
Thank you for taking the time to review our service. It means a lot.
We are very pleased that you are happy with the high standards we strive towards at Bradfield.
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Review from C E (Son of Resident) published on 3 December 2021
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Reply from Nicky Gladwish, Manager at Bradfield Residential Home
In the short time your mother has been with us she has made many friends in the home, and your trips out really give a variety to her weeks - your mum is a busy lady! We try to be accommodating as possible with admissions and aim to make the process as safe as possible so we are happy that we achieved this for you. Her new, larger room is looking very homely with the furniture you brought in from her home. We have a daily activities schedule which we try to vary as much as possible given the restrictions we have in place. Your mum's favourite is definitely the trips out in the minibus.
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Review from M F (Daughter of Resident) published on 18 November 2021
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Reply from David & Rebecca Johnson, Registered Managers at Bradfield Residential Home
Your review of Bradfield is much appreciated. It makes us proud to hear your positive feedback about your fathers care and support whilst he has been with us, and your comments are always passed onto the team.
Whilst he is, unfortunately, unable to join in with the other residents, we understand and respect his reasons. Its been a pleasure to get to know your father who we have discovered enjoys real ale and red wine and is so appreciative when we have given him a few bottles as a gift its become a regular routine that we now do, as he likes to try different types and varieties. Newcastle Brown Ale and Merlot will always be his favourite!
He is funny and has a great sense of humour. Combined with his kind and polite nature encompasses what we admire in any dad or grandad.
Your daily newspaper deliveries are much appreciated by him, which also shows how much you love and care for your father, too.
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Review from Lorraine B (Daughter of Resident) published on 12 November 2021
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Reply from David & Rebecca Johnson, Registered Managers at Bradfield Residential Home
Your comments are as lovely as your mother! It's a pleasure to have such an endearing, appreciative person in our home who always brings an air of joyfulness and positivity to others.
We thank you on behalf of all the team for allowing us the opportunity to care for her and sharing her with us. We all feel very lucky to have known her.
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Review from Leslie H (Son of Resident) published on 18 January 2021
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Reply from David and Rebecca Johnson, Registered Managers at Bradfield Residential Home
Thankyou for taking the time out to complete a review Les, it is much appreciated as it certainly helps other families when considering a care home placement.
It was a pleasure to care for your mother, and I will miss sharing the East Kent Mercury local newspaper with her which had become a weekly ritual!
Your mother had a very caring and supportive family network, local and the relatives from Yorkshire who would travel down at regular intervals.
Please do keep in touch, it seems we have known each other for a long time now especially from when your aunt was also in the home some years ago.
Times have been difficult for all care homes lately, as a team it makes us sad that most visits were distanced, virtual and over the phone, however, relieved that her passing was of natural causes and peaceful, and not due to the effects of this dreaded Covid virus which has affected too many of our elderly generation in the UK to date.
Thank you again, take care and stay safe.
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Review from Julie M (Daughter of Resident) published on 3 December 2020
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Reply from David Johnson, Registered Manager at Bradfield Residential Home
Thank you very much for your review, it's an absolute pleasure and privilege to care for your father. During such a difficult time for all care homes, your review has certainly lifted our spirits!
We look forward to a 'proper' celebration when the time is appropriate.
We all look forward to seeing you soon.
Take care.
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Review from Doreen B (Daughter of Resident) published on 5 May 2020
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Review from Belinda T (Daughter of Resident) published on 16 April 2020
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Review from Gavin D (Son of Resident) published on 16 April 2020
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Review from S B (Daughter of Resident) published on 13 April 2020
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Review from Nicholas M (Grandson of Resident) published on 8 April 2020
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Review from Richard (Friend of Resident) published on 26 June 2019
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Review from Anya B (Granddaughter of Resident) published on 11 June 2019
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Reply from David Johnson, Registered Manager at Bradfield Residential Home
Thank you for your positive feedback.
It is a privilege to care for your Grandad at Bradfield. He has clearly worked hard and achieved a lot during his life and deserves to be well looked after.
We have a lot to be thankful for what his generation sacrificed for us to have today.
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Review from Chris M (Son of Resident) published on 2 November 2018
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Reply from David & Rebecca Johnson, Registered Managers at Bradfield Residential Home
We thank you and the family for your feedback and we are pleased that we were able to follow through your mother's and your family's wishes to ensure that the care provided was always dignified, peaceful and free of any pain or distress. The wheelchair van has proved very popular with lots of trips out for our residents to spend quality time with friends and relatives. Please do keep it touch and pop in if you are ever in the area in future. Best wishes.
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The Review Score of 9.8 (9.846) out of 10 for Bradfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.
a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.
b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.
The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:
a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.
The Average Rating of 4.846 for Bradfield Residential Home is calculated as follows: ( (421 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 486 Ratings = 4.846
b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').
The 5 Points relating to the number of positive Reviews for Bradfield Residential Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:
The 5 points available are broken down as follows:
i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4
ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 41 Positive reviews. Points = 1
When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.
If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.
Date: 10 Aug 2022
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Job Title: Registered Manager
Joined: 1995
Rebecca has been at Bradfield from the very start when her parents opened the home in 1995.
After completing her A-levels, Rebecca completed a BA/BSc Business Studies with Tourism and Leisure (Hons) at Canterbury Christ Church University.
Rebecca has also completed the Registered Managers award and holds an NVQ4 in Health and Social Care.
Rebecca manages the day to day running of the home including the catering. Her role also includes responsibility for medication, quality assurance, risk assessments, Health and Safety, Training and Development, Activities and care planning.
She is supported in her role by her husband, David.
In her free time, Rebecca enjoys reading, going to the gym and walking her two dogs.
As well as all this, she manages to make time for her 3 children who all go to local schools and attend various after school clubs such as rugby, music, dance and singing.
Job Title: Registered Manager
Joined: 2005
David, husband to Rebecca joined Bradfield in 2005, moving from a career in management at Tesco.
They have 3 children and live on site of the care home, so always available and on-call when needed.
He has completed the QCF Level 5 Diploma in Residential Management, and oversees the daily operation of the home with his wife, Rebecca.
His main responsibilities include recruitment and admissions, advertising and marketing, financial management, contract servicing and overseeing the maintenance of the building and grounds.
He has managed the expansion of the home in recent years from 21 rooms to its current occupancy of 33.
In his free time, you will find him on the sidelines supporting his son who plays in the Junior Team at Canterbury Rugby Club, or attending concerts and dance shows which his daughters enjoy participating in.
David also developed a lockdown hobby for koi carp and pond fish, and built his own pond during this time, rescuing fish from local ponds that were no longer wanted.
They also have two dogs, Tilly and Pippa who visit the residents in the home regularly.
Job Title: Assistant Manager
Joined: 2009
Nicky was promoted to her current position in 2016, after successfully progressing from a Care Assistant to a Senior Care Assistant during her time at Bradfield.
Nicky supports the managers by deputising in their absence and her main responsibilities include medication management, staff training & supervisions and liaising with the GP, District Nurse and visiting health professionals.
Nicky supports the care staff to achieve the home's aims and objectives.
Her interests include spending time with her family, going to gigs/concerts, country walks, Zumba, Eating out and hotel breaks.
Nicky loves going on holiday with her husband who is an avid Manchester United supporter and dedicates an entire room of memorabilia to the club in their house. Nicky would prefer a gin bar and hot tub!
Job Title: Senior Carer
Joined: 2016
Julie joined the team in March 2016 and soon demonstrated that her skill and experience would be far better utilised as a Senior Carer when she was promoted in February 2017. Julie had 10-years experience, moving to us from another care home in Deal.
Julie is responsible for staff training, medication administration and supporting the care staff in their daily roles. She loves taking the residents out on trips, especially to Deal seafront where the residents (and Julie) enjoy a 99 ice cream!
In her spare time, Julie enjoys gardening and eating out at local restaurants.
Job Title: Senior Carer
Joined: 2019
Ben decided on a totally new change of career following many years working long days and late nights in the hospitality industry, predominantly front of house.
After a year getting to know the role and its routines, Ben successfully completed a Level 3 Apprenticeship in Health & Social Care. He was then promoted into his current role which he is extremely adaptable in.
Ben is one of our flexible workers, and such works in all areas of the home from Duty Management to Chef or even night shifts. He enjoys the variety which his role provides, and often gets many 'mini holidays' as his days off are often grouped together.
Ben's talents don't end there, he is also our 'in-house' creative artist. He is always decorating parts of the home with seasonal displays for example Mother's Day, Halloween, Remembrance Day and Christmas (his favourite time of the year!) to name a few.
In his spare time, Ben continues to let his creative juices flow and has sold pieces of work in local craft fairs. He enjoys decorating his house with unique items, looking after his chickens and taking his dog on long walks in the countryside with his husband who is passionate about tractors and competes in ploughing matches.
Job Title: Senior Carer
Joined: 2021
Shelagh recently joined the team in January 2021 from another local care home, which the owners made the difficult decision to close following financial pressures as a direct result of covid.
She has proven very quickly that she has the experience, tenacity and confidence to progress at Bradfield and was promoted to her current role in September 2021. She brings a lot of energy to the team and has become the in-house 'Mother Theresa' if any staff have any worries they can always rely on Shelagh to help!
Shelagh brings with her 43 years of experience, starting he career at the age of 17 as an Auxiliary Nurse in 1978.
Shelagh 'doesn't have any spare time', but when she is not at work she will be looking after, walking or cycling with some of her 10 grandchildren, doing a jigsaw or walking her huge, slobbery New Foundland dog.
Job Title: Admin Assistant
Joined: 2020
Morven joined the team at Bradfield in August 2020, relocating from France where she worked as a guest services manager for a well known chalet letting company in the French Alps.
As well as supporting with training & recruitment, audits and quality assurance, Morven assists with daily covid testing, registering and monitoring of test results. She is currently studying for a Level 3 Business Administration qualification with Bradfield.
Her lively personality is infectious and she always has a smile on her face and a warm welcome.
Morven enjoys walking her two dogs, visiting local pubs & restaurants and likes to socialise with her friends.
She is planning to get married to her fiancé as soon as possible.
Job Title: Admin Assistant
Joined: 2014
Kirsty is employed as one of our Admin Assistants moving from the kitchen, previously as our chef, as her daughter grew up a change of circumstances meant a new role and challenge for her!
Kirsty has been at Bradfield since 2014, moving to us from a local butchers/bakery.
Her role is primarily compliance and auditing, checking that everything is recorded and in place so she is constantly monitoring that everything is safe, effective and in good working order. Kirsty also assists with Covid testing in the home and orders all of the food so we have what we want when we need it.
If we need help, she will still support in the kitchen and can cook a mean roast to the residents and staff delight!
Kirsty has two horses which keeps her busy when she is not at Bradfield and enjoys hacking out in the Kent countryside on her own or with her daughter. She likes taking her dog on long walks in the countryside and weekends camping with her family.
Job Title: Senior Support
Joined: 2017
Tanya has been a very loyal and trusted member of the team since 2017. She is very laid back but equally as hard working and always with a smile and a laugh!
Her role is to support the Duty Manager and also the care staff on duty to ensure the shift runs smoothly. She will be welcoming visitors to the home, swabbing them and helping them to 'don' and 'doff' their PPE.
Tanya will also be responsible for administering medication and seeing the district nurse who visits the home routinely.
In her spare time, Tanya enjoys spending time with her dog who she rescued from a shelter. She likes to go to rock concerts and one day hopes to marry David Grohl from the Foo Fighters! Her daughter Alisha works at the sister care home, Generals Meadow so a caring nature is certainly in the family.
Job Title: Senior Carer
Joined: 2018
Charlotte is a dependable, respected member of the senior care team, always making sure that everyone is OK and helping out wherever needed. She is confident in her role and knows what good looks like.
She will take charge of a situation and motivate others to reach their goals. A born leader!
In her spare time, Charlotte spends time looking after her grandad who lives on his own.
It's not all work and no play, Charlotte loves a good party and will get her dancing shoes on whenever the opportunity presents itself!
She enjoys spending time looking after herself and having beauty treatments which make her feel and look good.
She lives locally with her husband, Ben and two teenage children.