Bradfield Residential Home

Hawksdown Road, Walmer, Deal CT14 7PW
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9.8 82 Reviews
  • Bradfield Residential Home, Deal
Bradfield is a registered, family owned and run residential home established in 1995. They care for up to 37 people offering both full time residential stay and day care facilities. Bradfield is registered with the Care Quality Commission and achieved an Outstanding rating in December 2015.

The aims for Bradfield are to maintain a homely environment for older people which respects their privacy, dignity and personal esteem.

-To offer each resident a better quality of life, responding to their individual needs and tailoring services to meet their choices wherever possible.

-To follow best practice in housing management and care.

-To provide accommodation and facilities of a high standard.

The objectives for Bradfield

Bradfield strives to offer fair and equal treatment to all, regardless of age, sex, marital status, sexual orientation, race, colour, nationality, ethic origin, disability, religious belief or financial circumstances.

There are two managers who run Bradfield on a daily basis. They are supported by an assistant manager, duty manager and an excellent team of four senior carers, 20 trained carers, five chefs and six domestic staff to uphold the aims and objectives of the home. Knowledge and experience are essential in this field of work.

The staff are responsible for meeting the individual needs of each resident as set out in their plan of care. To do this, trained members of caring staff are on duty 24 hours a day, one of which includes a senior carer. The proprietors are the management team and are on duty during the day and on call at night, and live on the premises.

They understand that moving into a caring environment is a big decision and they strive to help each resident maintain their chosen lifestyle whilst becoming part of a community.

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Care Provided by Bradfield Residential Home

  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Mr & Mrs D J Johnson
  • Person in charge
  • Rebecca Johnson and David Johnson (Registered Managers)
  • Admission Criteria
    • Assessment by a member of the management team
    • Ages 65+
  • Room Information
    • Single Rooms (37)
  • Care Home Design/Build
    • Last Refurbishment: 2016
    • Number of floors: 1

Funding & Fees Guide for Bradfield Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Care fees at Bradfield are all inclusive, with the exception of standard charges such as Hairdressing, Chiropody, Newspapers and private telephone.
    Transport and chaperone service is included for all local medical appointments for example GP, hospital, dentist etc.
    Bradfield also has a wheelchair adapted vehicle which can be loaned free of charge to friends and relatives.
    Bradfield does not charge additional fees if a residents care needs change.

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Residents Kitchenette
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit the home at any time and the team will do their best to accommodate your visit.
    If able to make an appointment for a private tour, the home can ensure that a convenient time and day to suit is booked in, and allow sufficient time to discuss any requirements.
    Tours of the home to include a meeting to discuss care needs can last about 1 hour.


  • Parking

  • They have their own car park and there is also plenty of parking in Hawksdown Road.


Bradfield Residential Home Reviews (82)

Total of 82, showing 61-80
9.8

Bradfield Residential Home has a Review Score of 9.8 (9.846) out of 10, based on 41 reviews in the last 2 years. Over all time Bradfield Residential Home has 82 reviews.

Overall Experience

  • 75
  • 7
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Date Published

82
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41

Review from Susan A (Daughter of Resident) published on 14 September 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradfield Residential Home is a really good Care Home. The staff were wonderful and very caring. My mother-in-law was very well looked after for the 12 months that she lived there. Thank you to all the staff for helping and caring for my mother-in-law so well.

Reply from David Johnson, Registered Manager at Bradfield Residential Home

Thank you for the review about your experiences of Bradfield. We received your very generous donation as a thank you to all the staff who cared for your relative. We are planning a staff team build event to thank them and also remember your relative who we all dearly miss. You are still very welcome to pop in if you would ever like to have a chat with the other residents who also enjoyed your visits.
Best Wishes
David and Rebecca Johnson
Registered Managers


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Review from Lisa L (Daughter-in-law of Resident) published on 14 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law has been resident at this home for 5 months. My husband and I have been very impressed with the level of care she receives. She was previously living by herself and now loves the company and social interaction, which also helps her dementia. There are daily activities and she particularly
loves the singing and creative ones. She has put on the weight previously lost and thoroughly enjoying her food. I even heard the cook offering to make her a different dish as she didn't want the dinner option that day. Nothing seems to be too much trouble. We feel that the move has given her a new lease of life and we have peace of mind as she is so well cared for. Led by a great management team, Bradfield is 'head and shoulders' above the rest.

Reply from David Johnson, Registered Manager at Bradfield Residential Home

Thank you for the complimentary review, and we are also very pleased with the progress and social interaction your relative has achieved. She has really embraced everything we have to offer at Bradfield.
We will share the review with our team, which are a great bunch and we are very proud of them.
David and Rebecca Johnson
Registered Managers


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Review from J W (Goddaughter of Resident) published on 23 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Care staff polite, caring and helpful to myself and residents. They appeared friendly and attentive. The facilities, including bedrooms, were clean and tidy. The food was cooked well and good.

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Review from Stephen W (Relative of Resident) published on 12 March 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I have never been to a better run and presented care home. The staff and the owners family could not have been more helpful during our four-day visit to my wife's sister.
The staff insisted that they would keep our sandwiches in the fridge and we could have them at teatime with my wife's sister in
the dining room. The next day the owner invited us to tea in the dining room with the residents, now how many care home owners would do that!
The whole atmosphere at this home is of a happy and caring place. Its just the best.

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Review from David J (Son of Resident) published on 9 March 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother had to leave the hospital on 16/7/2017 and spent 10 months at Bradfield. I had no idea how care homes operated. I was shown around by a weekend senior care lady and subsequently met the owners. My mother and all the ladies and gents at Bradfield were always treated with respect and kindness.

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Review from S B (Daughter of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was "evicted" from hospital after a month and could not return home.
She needed 24-hour care.
A friend of mine recommended Bradfield as her own mother was a resident. Thankfully my mother was offered a room.
She is cared for by the kind staff, who are efficient, friendly and cheerful. The
owners are so helpful and, without a doubt also kind. Mum is known by her first name and I am confident she could not be better looked after.

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Review from Denise F (Daughter of Resident) published on 14 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It's a huge step for anyone to decide to go into residential care and also for the family trying to cope with all the worries and cares of their loved ones. My mother has received the highest level of care, everything is outstanding and we can't thank Bradfield Residential Home enough for also giving
us the same level of support as my mother. It enables us to carry on with our lives content in the knowledge she is so loved and cared for and we have managed to get the very best for her.
Staff, home, food, grounds and activities are simply outstanding.

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Review from Tricia B (Daughter of Resident) published on 9 January 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother had been very anxious and demanding before she went to live at Bradfield Residential Care Home. She was hardly eating and becoming seriously underweight. At first, she told me, as her daughter, to let the staff know at Bradfield that she did not wish to join in any activities. Now four months
later her life has been transformed. She is laughing and joking with the staff, enjoying her meals and entering into the spirit of whatever activity is on offer at the care home.


It is an enormous relief for her family to know that she is happy, settled and well-cared for. Whenever I visit my mother at Bradfield, I am always made most welcome.


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Review from Margaret B (Daughter of Resident) published on 4 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I cannot speak highly enough of Bradfield.
The owners and staff are incredible.
Everything about the home, facilities and atmosphere cannot be faulted.
Our mother has mixed dementia and anxiety disorder.
They know exactly what her needs are.
Not only that but they have been supportive
of us as well.
We cannot truly speak highly enough of the love and care shown to our mother and us.
Thank you, Bradfield.

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Review from John P (Relative of Resident) assisted by family/friend published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Seems very nice, I feel welcome. I feel happy and relaxed when visiting. Good activities. Always offered a tea and coffee.

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Review from Emma W (Relative of Resident) published on 20 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradfield care home offers a friendly, supportive high standard of care for the elderly. It feels like a home from home and the service users are treated with dignity and respect. It is very clean and the staff on friendly and work to a very high standard. When we visit, we are always made welcome and
kept up to date with my relative's progress and care. It feels safe and secure, one or if not the best care home I have visited.

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Review from S V (Daughter of Resident) published on 26 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

During the seven years that my mother lived at Bradfield, her dementia became worse until she was totally dependent on staff for her personal care and feeding. The management and staff were excellent, adjusting the level of care as her needs increased. I was always made welcome at Bradfield and felt
able to visit my mother at any time of day. The wider family was always welcomed to celebrate birthdays and Christmas. Bradfield was run as a big family home and everyone felt part of the family. At the end of Mum's life, staff were kind and professional, enabling her to have a peaceful and dignified death.

Reply from David Johnson, Manager at Bradfield Residential Home

Thank you for your kind words about Bradfield we will pass them onto the rest of the team.
It has been a privilege to have been able to care for your mother who had lived such a fulfilling life. David & Rebecca.


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Review from Steve T (Relative of Resident) published on 12 November 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradfield is the first care home I have had a connection with where there has not been an underlying smell! This in itself speaks thousands.
The staff always have time for both residents and their families/relations.
Security is well practised, also giving residents access to a garden in which to
walk around.
There are a number of areas/places/rooms to meet and chat with residents, such as if an activity is on-going in one, another will be quieter for a chat.

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Review from Peter T (Son of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Bradfield Residential Home cared for my mother in a professional and exemplary way during her four years stay. We have no complaints.

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Review from D A (Son-in-law of Resident) published on 30 October 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother-in-law was at Bradfield Residential Home for a few years and was very ill before passing away. During her time there she always had a rapport with all the staff. Always sharing banter and a good laugh with them. Staff and management were always attentive to her needs, always checking she was
OK. She was treated with consideration and respect at all times.

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Review from Becky (Granddaughter of Resident) published on 27 October 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

After seeing how happy my nan is after only a few weeks in the home I would recommend this home to anyone who is looking for somewhere for an elderly family member. The staff are all lovely and can't do enough for the residents and for their visitors. The home is spotless and you can see great care
is taken to keep the home that way.

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Review from Veronica D (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was in Bradfield from June 2014 until Aug 2017. The care and attention she received was outstanding, the management and staff were very helpful, caring and made her stay very comfortable. They were amazing and looked after her when she needed end of life care. We as a family could not have chosen
a better place.

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Review from Eunice F (Daughter of Resident) published on 29 September 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The service and care my mother received while at Bradfield was second to none. From day one till the day she passed away her care was exemplary in every way. She could not have been in better hands, I do believe that she found peace, tranquillity and happiness all the time she spent at Bradfield.
The
bosses and staff could not do enough for those in their care. I cannot thank them enough for all their kindness.

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Review from Joy (Daughter of Resident) published on 4 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum came to Bradfields for a period of respite, initially for two weeks, however she felt so at home and so well looked after - she stayed for four. Her care was absolutely marvellous and meant that the whole family was able to relax completely reassured that she was in the best of hands.


The

whole team were caring, confident and welcoming. Mum is a very private person, however the personal care offered was done in such a way that she relaxed and made the most of being looked after.


From our initial telephone call when we were invited to 'just drop in at any time' (always a very good sign) to seeing how the team at Bradfields looked after their residents and the quality of the house, from the food to the warmth just told us that mum would be well looked after. So much so that she has regained her strength and independence.


Many thanks to all.


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Review from Colin B (Son of Resident) published on 2 March 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a resident of Bradfield Residential Home for just over three years and during this time she was very happy and content. She was extremely well cared for and treated with great kindness/ dignity by all members of the staff.


She enjoyed the daily activities organised by the home and appreciated

the many musicians who came to the home on a regular basis to entertain the residents.


She very much enjoyed her meals.


She felt very safe and secure in the home and if she felt unwell, the staff treated the situation seriously and sought the correct remedy.


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Current Review Score: 9.8 (9.846)

Overview of Review Score

The Review Score of 9.8 (9.846) out of 10 for Bradfield Residential Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 41 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 41 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.846 for Bradfield Residential Home is calculated as follows: ( (421 Excellents x 5) + (55 Goods x 4) + (10 Satisfactorys x 3) ) ÷ 486 Ratings = 4.846

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Bradfield Residential Home is based on 41 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4, which has been reached with 41 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 10 Aug 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (1)

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Meet the Team (10)

Rebecca

Rebecca Johnson

Job Title: Registered Manager

Joined: 1995

Rebecca has been at Bradfield from the very start when her parents opened the home in 1995.
After completing her A-levels, Rebecca completed a BA/BSc Business Studies with Tourism and Leisure (Hons) at Canterbury Christ Church University.
Rebecca has also completed the Registered Managers award and holds an NVQ4 in Health and Social Care.


Rebecca manages the day to day running of the home including the catering. Her role also includes responsibility for medication, quality assurance, risk assessments, Health and Safety, Training and Development, Activities and care planning.


She is supported in her role by her husband, David.


In her free time, Rebecca enjoys reading, going to the gym and walking her two dogs.
As well as all this, she manages to make time for her 3 children who all go to local schools and attend various after school clubs such as rugby, music, dance and singing.


David

David Johnson

Job Title: Registered Manager

Joined: 2005

David, husband to Rebecca joined Bradfield in 2005, moving from a career in management at Tesco.
They have 3 children and live on site of the care home, so always available and on-call when needed.
He has completed the QCF Level 5 Diploma in Residential Management, and oversees the daily operation of the home with his wife, Rebecca.
His main responsibilities include recruitment and admissions, advertising and marketing, financial management, contract servicing and overseeing the maintenance of the building and grounds.


He has managed the expansion of the home in recent years from 21 rooms to its current occupancy of 33.


In his free time, you will find him on the sidelines supporting his son who plays in the Junior Team at Canterbury Rugby Club, or attending concerts and dance shows which his daughters enjoy participating in.
David also developed a lockdown hobby for koi carp and pond fish, and built his own pond during this time, rescuing fish from local ponds that were no longer wanted.
They also have two dogs, Tilly and Pippa who visit the residents in the home regularly.


Nichola

Nichola Gladwish

Job Title: Assistant Manager

Joined: 2009

Nicky was promoted to her current position in 2016, after successfully progressing from a Care Assistant to a Senior Care Assistant during her time at Bradfield.
Nicky supports the managers by deputising in their absence and her main responsibilities include medication management, staff training & supervisions and liaising with the GP, District Nurse and visiting health professionals.
Nicky supports the care staff to achieve the home's aims and objectives.


Her interests include spending time with her family, going to gigs/concerts, country walks, Zumba, Eating out and hotel breaks.
Nicky loves going on holiday with her husband who is an avid Manchester United supporter and dedicates an entire room of memorabilia to the club in their house. Nicky would prefer a gin bar and hot tub!


Julie

Julie Tazey

Job Title: Senior Carer

Joined: 2016

Julie joined the team in March 2016 and soon demonstrated that her skill and experience would be far better utilised as a Senior Carer when she was promoted in February 2017. Julie had 10-years experience, moving to us from another care home in Deal.


Julie is responsible for staff training, medication administration and supporting the care staff in their daily roles. She loves taking the residents out on trips, especially to Deal seafront where the residents (and Julie) enjoy a 99 ice cream!


In her spare time, Julie enjoys gardening and eating out at local restaurants.


Ben

Ben Williams

Job Title: Senior Carer

Joined: 2019

Ben decided on a totally new change of career following many years working long days and late nights in the hospitality industry, predominantly front of house.


After a year getting to know the role and its routines, Ben successfully completed a Level 3 Apprenticeship in Health & Social Care. He was then promoted into his current role which he is extremely adaptable in.


Ben is one of our flexible workers, and such works in all areas of the home from Duty Management to Chef or even night shifts. He enjoys the variety which his role provides, and often gets many 'mini holidays' as his days off are often grouped together.


Ben's talents don't end there, he is also our 'in-house' creative artist. He is always decorating parts of the home with seasonal displays for example Mother's Day, Halloween, Remembrance Day and Christmas (his favourite time of the year!) to name a few.


In his spare time, Ben continues to let his creative juices flow and has sold pieces of work in local craft fairs. He enjoys decorating his house with unique items, looking after his chickens and taking his dog on long walks in the countryside with his husband who is passionate about tractors and competes in ploughing matches.


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Shelagh Marsh

Job Title: Senior Carer

Joined: 2021

Shelagh recently joined the team in January 2021 from another local care home, which the owners made the difficult decision to close following financial pressures as a direct result of covid.


She has proven very quickly that she has the experience, tenacity and confidence to progress at Bradfield and was promoted to her current role in September 2021. She brings a lot of energy to the team and has become the in-house 'Mother Theresa' if any staff have any worries they can always rely on Shelagh to help!


Shelagh brings with her 43 years of experience, starting he career at the age of 17 as an Auxiliary Nurse in 1978.


Shelagh 'doesn't have any spare time', but when she is not at work she will be looking after, walking or cycling with some of her 10 grandchildren, doing a jigsaw or walking her huge, slobbery New Foundland dog.


Morven

Morven Lee

Job Title: Admin Assistant

Joined: 2020

Morven joined the team at Bradfield in August 2020, relocating from France where she worked as a guest services manager for a well known chalet letting company in the French Alps.


As well as supporting with training & recruitment, audits and quality assurance, Morven assists with daily covid testing, registering and monitoring of test results. She is currently studying for a Level 3 Business Administration qualification with Bradfield.
Her lively personality is infectious and she always has a smile on her face and a warm welcome.


Morven enjoys walking her two dogs, visiting local pubs & restaurants and likes to socialise with her friends.
She is planning to get married to her fiancé as soon as possible.


Kirsty

Kirsty Brown

Job Title: Admin Assistant

Joined: 2014

Kirsty is employed as one of our Admin Assistants moving from the kitchen, previously as our chef, as her daughter grew up a change of circumstances meant a new role and challenge for her!


Kirsty has been at Bradfield since 2014, moving to us from a local butchers/bakery.


Her role is primarily compliance and auditing, checking that everything is recorded and in place so she is constantly monitoring that everything is safe, effective and in good working order. Kirsty also assists with Covid testing in the home and orders all of the food so we have what we want when we need it.
If we need help, she will still support in the kitchen and can cook a mean roast to the residents and staff delight!


Kirsty has two horses which keeps her busy when she is not at Bradfield and enjoys hacking out in the Kent countryside on her own or with her daughter. She likes taking her dog on long walks in the countryside and weekends camping with her family.


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Tanya Radley

Job Title: Senior Support

Joined: 2017

Tanya has been a very loyal and trusted member of the team since 2017. She is very laid back but equally as hard working and always with a smile and a laugh!


Her role is to support the Duty Manager and also the care staff on duty to ensure the shift runs smoothly. She will be welcoming visitors to the home, swabbing them and helping them to 'don' and 'doff' their PPE.


Tanya will also be responsible for administering medication and seeing the district nurse who visits the home routinely.


In her spare time, Tanya enjoys spending time with her dog who she rescued from a shelter. She likes to go to rock concerts and one day hopes to marry David Grohl from the Foo Fighters! Her daughter Alisha works at the sister care home, Generals Meadow so a caring nature is certainly in the family.


Charlotte

Charlotte Peay-Smith

Job Title: Senior Carer

Joined: 2018

Charlotte is a dependable, respected member of the senior care team, always making sure that everyone is OK and helping out wherever needed. She is confident in her role and knows what good looks like.


She will take charge of a situation and motivate others to reach their goals. A born leader!


In her spare time, Charlotte spends time looking after her grandad who lives on his own.
It's not all work and no play, Charlotte loves a good party and will get her dancing shoes on whenever the opportunity presents itself!
She enjoys spending time looking after herself and having beauty treatments which make her feel and look good.
She lives locally with her husband, Ben and two teenage children.