St Brelades

5/6 Beacon Hill, Herne Bay CT6 6AU
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9.1 21 Reviews
  • St Brelades, Herne Bay
St Brelades, in Herne Bay, is a friendly residential service for women that welcomes older people with personal care needs, while also specialising in dementia care.

All of the team are well-qualified to deliver care to a standard that loved ones can feel confident safeguards their relatives, adhering to recognised care sector objectives and up-to-date qith regulatory issues.

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Care Provided by St Brelades

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 37 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Larry Berkowitz (Director)
  • Admission Criteria
    • Female only
    • Ages 65+
  • Room Information
    • Single Rooms (23)
    • Couples/Companion Rooms (7)
  • Care Home Design/Build
    • Last Refurbishment: 1996

Funding & Fees Guide for St Brelades

  • Weekly Charges per Person
    • Self-Funded Residential Care £700 – £1,200
    • Self-Funded Residential Dementia Care £700 – £1,200

  • Fees start from £700 p/w please be in touch to discuss.
  • (these prices are only a guideline, please contact St Brelades to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Kitchenette
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access

St Brelades Reviews (21)

Total of 21, showing 1-20
9.1

St Brelades has a Review Score of 9.1 (9.092) out of 10, based on 6 reviews in the last 2 years. Over all time St Brelades has 21 reviews.

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Date Published

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Review from G T (Son of Resident) published on 27 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very friendly, informative and caring, having social events involving all.

Reply from Elliot Kennett, Registered Manager at St Brelades

Thank you for taking the time to write a lovely review. I will pass on your feedback to the team. Thank you.


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Review from Brian T (Husband of Resident) published on 10 June 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very helpful and caring and nothing is too much trouble. My wife is well looked after and any problems are reported to me either when I visit or by telephone if serious. Overall, very pleased.

Reply from Debi O'Sullivan, Director at St Brelades

Thank you for taking the time to write this positive review. I am delighted to learn you are so happy with the service. I will pass your feedback on to our team.


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Review from Julie W (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

The care that my mum receives at St Brelades is very good.
I obviously can only comment on what I see and hear when I am at the care home visiting Mum.
The staff all seem lovely and are very friendly. They often pop into Mum's room when I am there and have a chat with Mum and myself.
Since Mum
has been at the care home, which is a couple of years, she seems better in herself than before she went in there. The staff seem very caring, and nothing is too much bother for them.
Recently, I have seen a lot of work being carried out at the home, which is good, as it was looking a bit unloved after Covid times.

Reply from Debi O'Sullivan, Operations Manager at St Brelades

Thank you so much for your lovely feedback. I am delighted to hear you are so happy with our service. I will pass on your feedback to our team.


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Review from Samantha B (Daughter of Resident) published on 14 March 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at St Brelades are caring and helpful. My mum is always clean and tidy, her hair done, her nails done. On the odd occasion, she is in her slippers and pyjamas because she does not want to get dressed, they are always very apologetic and explain the reasons why she is not dressed for visitors.
The staff are always happy to make time to discuss any questions or concerns I have regarding my mum's health or care. The staff are always keeping the ladies entertained with crafts, music, film afternoons, memory tasks and seasonal fun.

Reply from Debi O'Sullivan, Operations Manager at St Brelades

Thank you so much for taking the time to write such as lovely review. We are delighted to hear you are happy with our service. I will pass on your feedback to our team.


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Review from D K (Cousin of Resident) published on 1 November 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have visited on two occasions and have been very impressed. The staff are friendly and helpful, always resident-focused. The atmosphere is clean, yet homely. Visitors are welcomed, served refreshments etc. Having worked in a number of care settings I am impressed by this one. Residents appear calm
and settled and enjoy a variety of activities.

Reply from Debi O'Sullivan, Operations Manager at St Brelades

Thank you so much for taking the time to write such a lovely review. We are delighted to hear you have had such a good experience when visiting the home. I will pass on your comments to the management and staff teams.


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Review from Sue S (Daughter of Resident) published on 12 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother recently passed away at St Brelades aged 98 after five years of wonderful care. She was very happy there, as is her sister who is still there. The staff are always kind and gentle and welcoming to visitors at all times. The end of life care she received was so much better than if she’d passed
away in hospital. A big thank you to all the staff who worked especially hard during COVID to keep everyone safe. My mother couldn’t have been in a better place.

Reply from Debi O'Sullivan, Operations Manager at St Brelades

Thank you for writing such a lovely review. We appreciate your kind comments especially at this difficult time. We miss your mother and have fond memories of the times we shared with her and will continue to speak of her fondly especially with her beloved sister. I will pass your kind comments on to the staff.


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Review from Rowena E (Daughter of Resident) published on 24 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was at St Brelades for just over four years. She entered under different management, and I worried greatly when there was a change of management about 18 months into her time there, but they retained crucial/long-standing staff. (Some staff members have been there 14+ years, form strong bonds
with the residents and are passionate about making a difference to those in their care).
At the end of my mother's life, I visited the home at obscure times - into the evening and over staff shift changes. My mother's room was fairly central to the home (ground floor), but the staff would not have known I was there. I heard only kindness spoken to the residents, some of whom could be quite challenging.
My mother was not the easiest person, but she was treated with compassion and respect throughout. At the end of her life, it was very clear that she had been looked after by staff who knew her; knew her likes and dislikes, and had built a positive relationship with her; all of which is essential.

Reply from Debi O'Sullivan, Director at St Brelades

Thank you so much for writing this review; we do appreciate it. We are very touched by your kind comments about the care we provided your mother, who is greatly missed and remembered with much fondness by the entire team. Thank you for trusting us with the care of your mother; it was a privilege to be of service and to know you as a family.


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Review from John C (Husband of Resident) published on 14 June 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am always impressed by the care and consideration given to my wife by everyone employed in St Brelades. Her health and memory problems are fully understood, and she seems completely happy, settled and contented, what more can I ask?

Reply from Debi O'Sullivan, Director at St Brelades

Thank you so much for writing this review for us. It really means a lot to know you are happy with the care we are providing to your lovely wife, who has brought much joy to the home. We recognise the privileged position we hold and will continue to do our very best to ensure we meet the needs of each individual in our care. I will ensure your comments are passed on to the team. Thank you


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Review from Ed S (Son of Resident) published on 13 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum was brought here from A&E very ill. From day one, all staff have been wonderful to my mum. They have totally for her well. They have nursed her so we and built her confidence to such a high standard; she's coming home. All staff are so down to earth and professional. A 100% from my family.

Reply from Debi O'Sullivan, Director at St Brelades

Thank you so much for taking the time to write this very positive review. We are so delighted that Mum has recovered and able to return home with you. Your feedback will be shared with the care team.


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Review from C R (Son of Resident) published on 5 April 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided to my mum over the past three years. Staff always attentive or understanding. My sister and I are delighted to have chosen St Brelades when our Mum could no longer care for herself.

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Review from D M (Daughter of Resident) published on 3 April 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I'm really happy with the care at St Brelades. The facilities might not be a 100% as there is no hair salon but my mum is happy there.

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Review from J G (Friend of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When we ever visit St Breladesed by friendly staff, given updates if not contacted prior with any concerns. Our friend has been a resident since 2012. We attended a general meeting on January 21st 2020 introduced to the new owner.

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Review from A O (Son-in-law of Resident) published on 24 February 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is treated with respect and dignity. The staff are the best!

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Review from Lorna W (Sister of Resident) published on 2 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My brother-in-law and I cannot praise the home too much for their care of my sister.
From being a very unhappy and muddled lady, she is now so relaxed and happy. The amount of thought they give to every resident's need is brilliant.

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Review from Beverley R (Daughter of Resident) published on 29 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I would definitely recommend this care home. Everyone has treated our mother with the utmost care and dignity and respect.
The staff are amazing. We are able to talk to them any time of the day. They are there for us as well as our mum.

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Review from P C (Son of Resident) published on 24 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at St Brelades for 8 years now. Her deterioration with dementia has been a slow process indeed. From the time of her 95th birthday last December, she has been totally bed bound. However, throughout her stay the standard of care from staff has been excellent and that excellence
comes from experience.
The only blot on the landscape has been clothing laundry. It is not for me to pick the battle with the staff involved but complaints to management have yielded little noticeable improvement.

Reply from Cathy Chuck, Manager at St Brelades

We welcome comments and feedback from our service users and their families and friends as these offer us valuable information about our service delivery.
We are sorry to note the ongoing issues with this service user's laundry. Measures were put in place to ensure that delicate garments were not laundered in the same manner as ordinary garments. We will speak to staff about the use of laundry equipment to launder delicate garments and also encourage families and friends to avoid bringing in garments with special finishes that could get damaged during the laundry process.
We apologise to our service users and their families for the inconvenience this may have caused them.


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Review from Roy N (Husband of Resident) published on 5 November 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My wife has been in this home for 3 1/2 years. At all times the standards have been good. Staff good and caring. Activities good. I have been kept well informed at all times. It has a very homely feeling. I find this very comforting and reassuring.

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Review from Katherine B (Daughter of Resident) published on 29 October 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mother has received since being a resident of St Brelades Care Home has been excellent. The staff are attentive, thoughtful and kind and have always treated my mother with respect and dignity. They have taken the time to get to know my mother well and understand her needs. My mother is treated
as an individual, and the staff have formed a special bond with her. Although my mother has advanced dementia, she is keeping very well and takes pleasure in activities and human contact.


St Brelades is a care home which sees the person beneath the dementia and respects the fact that the individual had a full life before the disease took hold and changed them. I wouldn't hesitate in recommending the home to anyone who has a friend or relative needing expert care in a loving homely environment.


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Review from Benedict G (Friend of Resident) published on 29 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent care provided very personal and tailor-made. Good food and medical care. Very clean environment. Good access to manager and staff. Friendly and relaxed atmosphere. Good communication skills on all levels. Visitors always welcomed and tea offered.

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Review from Jeff G (Friend of Resident) published on 11 December 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our friend has been at the home for money years. We have power of attorney. We live in Essex and visit every few months. The home was very helpful and settling in her looking after her welfare as we believe to a high standard. You can visit at anytime and are made welcome. We are informed of any problems
and can telephone at any time. We have put good value for money, as we have no experience of nursing care.

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Current Review Score: 9.1 (9.092)

Overview of Review Score

The Review Score of 9.1 (9.092) out of 10 for St Brelades is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.7 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.4 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.681 for St Brelades is calculated as follows: ( (52 Excellents x 5) + (17 Goods x 4) + (3 Satisfactorys x 3) ) ÷ 72 Ratings = 4.681

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.411 Points relating to the number of positive Reviews for St Brelades is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 37 registered maximum number of service users is 7.4. 6 Positive Reviews ÷ 7.4 = 0.811

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 17 Feb 2023

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (7)

Larry

Larry Berkowitz

Job Title: Managing Director

Larry is the managing director of the St Brelades and works closely with the senior management team to ensure that our residents enjoy the highest standards of care.


Lisa

Lisa Foad

Job Title: Registered Manager

Joined: 1987

Lisa is our General Manager and has been working at St Brelades since 1987. She is in charge of staffing and staff development as well as the day-to-day running of the homes.


Jane

Jane Cousins

Job Title: Mental Health & Wellbeing Manager

Jane is an experienced Registered Nurse (Mental Health) and has a wide range of skills. She is responsible for the clinical care needs of all our residents.


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Lynsey Palmer

Job Title: Team Leader

Lynsey provides guidance and instruction to the carers in St. Brelades.


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Angela Martin

Job Title: Team Leader

Angela provides guidance and instruction to the carers in St. Brelades.


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Nicola Helman

Job Title: Administrator

Nicola provides office support to either an individual or a team and is vital for the smooth running of a business.


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Wendy Dawson

Job Title: Training Officer

Wendy is responsible for identifying staff training and development needs, and for planning, organising and overseeing appropriate training.


Frequently Asked Questions about St Brelades

What types of Care is St Brelades registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does St Brelades provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does St Brelades have?

There are 23 Single Rooms and 7 Couples/Companion Rooms.

What are the Facilities & Services at St Brelades?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens, Residents Kitchenette, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is St Brelades to the centre of Herne Bay?

0.5 mile(s) as the crow flies, distance by road may be significantly further.