Capel Grange

Maidstone Road, Whetstead, Five Oak Green, Tonbridge TN12 6SQ
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9.5 31 Reviews
  • Capel Grange, Tonbridge
Set in two acres of beautiful landscaped gardens, Capel Grange offers elegant, safe and homely accommodation.

The aim is to ensure that residents receive the best possible care, whilst maintaining their independence, dignity and privacy. The philosophy is to create a home from home environment where residents can continue to do many of the things they were able to do in their own home. All staff work with person centred values.

The manager has been working at Capel Grange for 16 years and the home is supported by a team of professional and experienced carers and administration staff.

Trained carers are on duty 24 hours a day and there is a continuous training program for all the staff which includes NVQ at all levels.

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Care Provided by Capel Grange

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 38 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Bipolar/Manic Depression
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Visual Impairment
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • End of Life Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Owner
  • Safequarter South Ltd
  • Person in charge
  • Stacey Penfold (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (28)
    • Couples/Companion Rooms (5)
    • Single Rooms with ensuite Wet Room (4)
    • Couples/Companion Rooms with ensuite Wet Room (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 2

Funding & Fees Guide for Capel Grange

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,425 – £1,550
    • Self-Funded Residential Dementia Care £1,425 – £1,550
    • RESPITE Self-Funded Residential Care £1,425 – £1,550
    • RESPITE Self-Funded Residential Dementia Care £1,425 – £1,550

  • Included in standard fee's
    - All care
    - Laundry
    - Activities
    - Diet and Fluids


    Extra's - Persons individual request -
    - Hairdressing
    - Dentist
    - Opticians
    - chiropodist
    - Daily magazine/newspaper
    - toiletries
    - incontinent wear
  • (these prices are only a guideline, please contact Capel Grange to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • The home has no restriction to visiting times. All visits to be booked via phone or email.


  • Parking

  • Own carpark situated in front of the home


Capel Grange Reviews (31)

Total of 31, showing 21-31
9.5

Capel Grange has a Review Score of 9.5 (9.511) out of 10, based on 7 reviews in the last 2 years. Over all time Capel Grange has 31 reviews.

Overall Experience

  • 29
  • 2
  • 0
  • 0
  • 0

Date Published

31
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5
7
24

Review from Pauline P (Niece of Resident) published on 29 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My aunt has been treated with respect and care by the staff team, who are all friendly, welcoming and kind. She is able to do what she wants each day but also gently encouraged to join in the activities, which happen daily. The house is clean and her laundry well done. The food seems plentiful. Our
family are very happy with the care and love the cheerful atmosphere of the house.

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Review from RV (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, warm and homely atmosphere with staff very attentive and actively engaging with residents. All seem very well cared for as do their rooms and communal areas.

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Review from Stephen B (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father was a resident at Capel Grange for 11 years, passing away in August 2018. I can honestly not fault Capel Grange. He was very happy there and was extremely well cared for by all staff and management. The care and attention he received during his time at Capel Grange was without fault. The care
staff were like friends to him. They were efficient, attentive and friendly which made his stay there so comfortable. He always referred to the home as "home" and during his last days. the level of care and compassion were extraordinary.


Without exception, there are so many excellent staff at Capel Grange who obviously really care about the residents, their care, comfort and well being. I cannot recommend the home highly enough - well done.


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Review from Graham M (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very caring staff and the buildings and grounds are lovely. My mother loves it there and that is what really matters.

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Review from Madeleine C (Daughter of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We were so lucky, at very short notice, to find Capel Grange as a home for our Mum. The care and love showed to her and to all the family during the 20 months she was there, were outstanding. Whenever we visited Mum she always said how happy she was. The staff truly became part of our family. We cannot
recommend Capel Grange enough.

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Review from Frank R (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff were excellent. Can't praise them highly enough. They went well over and beyond what was expected. When my mum's situation became stressful for me the manager showed awareness of this and was concerned for my situation. I cannot recommend them highly enough.

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Review from Geoff W (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

One cannot just walk in, the security is good. The hand cleaner bottle is always working. The register of entry is always presented. I like that, the place is secure. Any member of staff will tell me how my mum is on the day and where she is. If she is up and in one of the lounges I know her bedroom
will have been tidied and her bed made. The place is clean and tidy. The staff are always busy....this is really noticeable...they are always hard at work. My mum likes the food, she likes lots of tea and there is always plenty of that. The manager always will give you time if needed, as in fact, all the staff will. Nice environment and there are things to do. They keep me informed if there are any problems. I notice there is plenty of "banter" and chatter going on and that is nice. I cannot fault the place and would recommend it without hesitation.

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Review from Eamonn M (Son of Resident) published on 28 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A fantastic Care Home with wonderful staff. My Mother has settled in so well and is very happy to be there. The support from management has been both professional and understanding. I cannot recommend highly enough.

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Review from Ken F (Son of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Very please with Capel Grange. They looked after my mother who had dementia very well throughout here time there. She was very happy being looked after by the excellent staff. They were very friendly and helpful and could not do enough for her. The home runs in a very "informal" way, encouraging the
residents to take part in activities without being regimented. They treat the residents as friends.

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Review from Lynda H (Daughter of Resident) published on 25 January 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

From the very beginning when looking for a home for my Mum who has dementia, Capel Grange felt warm and welcoming and just felt right.
I knew my Mum would still feel like she was at home. I cannot praise the manager and her team enough. Mum is treated with kindness and dignity and it is a loving place
to be.
I know Mum enjoys being pampered by the visiting hairdresser and chiropodist.
The biggest praise goes to the caring staff and for the first time, I can relax as I know if there is worry with Mum, that I will be informed straight away.

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Review from Alison C (Daughter of Resident) published on 20 August 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is a most kind, caring and supportive home who made my mothers final years very comfortable and happy. The staff did everything in their power to ensure her comfort and to support us as a family. We felt very secure leaving her in their safe hands. We could enjoy our visits knowing that after we
left all her needs would be met. I would recommend Capel Grange to anyone without a moment's hesitation.

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Current Review Score: 9.5 (9.511)

Overview of Review Score

The Review Score of 9.5 (9.511) out of 10 for Capel Grange is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 7 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 7 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.890 for Capel Grange is calculated as follows: ( (73 Excellents x 5) + (9 Goods x 4) ) ÷ 82 Ratings = 4.89

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.621 Points relating to the number of positive Reviews for Capel Grange is based on 7 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 = 3.7

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 38 registered maximum number of service users is 7.6. 7 Positive Reviews ÷ 7.6 = 0.921

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 24 Apr 2019

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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