Cedardale Residential Home

Queens Road, Maidstone ME16 0HX
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21 Reviews
  • Cedardale Residential Home, Maidstone
Cedardale Residential based in Maidstone, Kent is a spacious and attractive home.

Cedardale provide superior respite care for older people in Kent and are well-equipped to cater for residents with dementia, as well as those with Alzheimer's.

The home is a privately owned care home providing accommodation and personal care for up to 29 residents with suite facilities.

The gardens offer a charming place in which to walk and regularly have visits from hairdressers, chiropodists, physiotherapists, beauty therapists and more to ensure that all residents' independence and personal requirements are cared for at all times.

All staff are well-trained and professional at all times and have a person-centred approach to all residents' needs. Staff are aware of the residents' personal preferences and individual life histories, whilst encouraging and
promoting independence.

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Care Provided by Cedardale Residential Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 29 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Offered
  • Epilepsy
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Palliative Care

Good to Know

  • Person in charge
  • Wendy Ingram (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (21)
    • Couples/Companion Rooms (4)
  • Care Home Design/Build
    • Purpose Built: Yes

Funding & Fees Guide for Cedardale Residential Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • The fees will vary depending on the level of care required and the funding options available. Wendy Ingram can explain the fee structure

Facilities

  • Close to Local shops
  • Gardens
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Visiting at any time accept 12-1 which is a protected meal time. If you wish to book in for lunch just speak to the Team Leader who will book this in for you.


  • Parking

  • The Home has free parking for up to 20 cars


Cedardale Residential Home Reviews (21)

Total of 21, showing 1-20

Over all time Cedardale Residential Home has 21 reviews.

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  • 10
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Review from K B (Friend of Resident) published on 28 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Always very warm and welcoming with lots of laughs. All the residents are engaged in activities daily, and the manager goes above and beyond to ensure that individual residents have their own personal touches within the home. Residents are treated as individuals and part of a family.

Reply from Wendy Love, Manager at Cedardale Residential Home

Thank you for taking the time to complete a review. Your feedback is very important, and we appreciate that the warm and welcoming atmosphere is noticed. We also strive to be as person-centred as possible.


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Review from Julie B (Daughter of Resident) published on 17 February 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I visited Dad and he was beautifully turned out and enjoys sitting quietly.
He was relaxed and content. All the staff show kindness, interest and often use humour to engage him.
We joined in the musical afternoon. Many of the residents were singing along with the session leader, Dad tapped along to
the rhythm. Lovely!

Reply from Wendy Love, Manager at Cedardale Residential Home

Thank you very much for completing the questionnaire and for your lovely comment.


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Review from Viv M (Daughter of Resident) published on 30 January 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is 97 and has been in Cedardale Residential Home for nine months now.
The prospect of going into a care home has always been a frightening thought for her but after breaking her hip and a gradual decline in her mobility and confidence, she now realises that she cannot look after herself safely.
Mum
is very well supported in Cedardale by all management and staff and they are all very kind to her.
Mum likes the fact that she has the choice of spending time in her own room with her own TV etc. or she can join the other residents in the communal lounge if she so wishes.
I visit on a regular basis and find that they keep me informed on all issues that affect Mum and are quick to resolve any concerns that l might have.
Overall, l am very happy with the service that is provided and it is a great comfort to know that she is being well cared for in a safe and friendly atmosphere.

Reply from Wendy Love, Deputy Manager at Cedardale Residential Home

Thank you very much for taking the time to review Cedardale. It is always our aim for residents and families to feel at ease in the home and for there to be a happy and caring atmosphere.


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Review from Angela C (Daughter of Resident) published on 24 November 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Cedardale are exceptionally caring and professional. My father has complex needs, he is treated as an individual with fantastic person-centred care. The communication between the manager and myself is wonderful. I am kept fully informed at all times. I honestly can not recommend the manager
and all the staff any more highly.
So lucky that my dad is there.

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Review from K H (Daughter of Resident) published on 7 May 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been in Cedardale for almost a year now and has just celebrated her 102nd birthday. The staff put on a wonderful party for her to make it really special, at this difficult time when we are all in lockdown due to the Covid pandemic. They even sent me a video which is a lovely keepsake.
It puts
our minds at rest knowing our loved ones are safe and warm, and I can't thank them enough for taking such great care of her and always being so patient and kind.
The home has recently been decorated and improved. Also, there is a lovely garden in which they have various activities during the summer and Mum loves to watch the birds and squirrels as well as taking part in the planting of flowers which makes her happy.
All in all, it is a lovely, well-run home.

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Review from P S (Daughter of Resident) published on 26 March 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I think the home is an excellent place for my mum to live as everybody has the same illness. The staff are very, very helpful and caring. The food is lovely. My mum's room is always kept clean and staff are always popping in to make sure she's alright and making her cups of tea.

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Review from J S (Daughter of Resident) published on 26 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff organised a garden party for all residents, family and friends. Food was good and well-cooked on the barbecue. There was a musician singing all the oldies which everyone enjoyed, a bouncy castle for the children and later a cream tea and raffle. It was very well organised and even the staff
who were on a day off came in to help. The staff are really very caring to the residents and helpful to relatives and have a wonderful entertainment programme which is excellent for the residents with dementia.

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Review from M D (Daughter of Resident) published on 25 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The staff are very dedicated and caring. The food is very good. Mum is happy here.

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Review from V W (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum has been here (May 2018) she has settled in well, put on weight and the staff have made a good impact on her daily life.

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Review from J N (Daughter of Resident) published on 24 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since Mum has been here she has been happy and well looked after. The staff are all very friendly and helpful.

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Review from Laura C (Granddaughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are wonderful which really gives you peace of mind. Thank you for looking after her!

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Review from Caroline C (Daughter of Resident) published on 23 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

It is an excellent home. The staff are very kind and attentive which gives us peace of mind, so glad we found a lovely home for her. Thank you.

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Review from G H (Daughter of Resident) published on 10 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I felt positive about Cedardale from the moment I first walked through the door. Mum has only been here for a month but has settled in well. With fairly advanced dementia I was worried how she would cope but the staff are all so kind and caring, I know that Mum is safe and well looked after. There is
always someone available to keep me updated when I visit. I'm so glad Mum was able to go to Cedardale.

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Review from P M (Son of Resident) published on 9 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall a good experience with Cedardale, a high level of care, clean, comfortable and pleasant surroundings. Dad is left in peace but knows there are people there if he needs them.

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Review from Robert E (Son of Resident) published on 5 July 2019
Submitted via Website • Report

Overall Experience  Overall Experience 3.0 out of 5

Generally good overall. We are happy with the care that my father is receiving from Cedardale Residential Home. He seems very happy and content with the carers that look after him and always has a smile on his face when we come and visit. He enjoys the food that is served to him and loves the attention
that is given.

Reply from Vikki Viles, Home Manager at Cedardale Residential Home

Thank you for your feedback. We are constantly looking to improve the home and as your views of the services we provide are satisfactory, I would greatly appreciate your attendance at our next resident family meeting. This forum provides families with the opportunity to discuss areas for improvement.


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Review from Debra H (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The care home is at it's best now and appears to have improved a lot since mum moved in.

Reply from Vikki Viles, Home Manager at Cedardale Residential Home

Thank you for your feedback it is greatly appreciated.


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Review from S H (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very caring and quiet environment. Excellent staff, good resident care.
I have never experienced any bad vibes or distress within the care home.

Reply from Vikki Viles, Home Manager at Cedardale Residential Home

Thank you for your feedback. The home is working very hard to improve its facilities and activities and I hope that you see an improvement over the coming months.


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Review from Susan H (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am extremely happy with the care my mum receives at Cedardale. It means a lot for us to know that she has 24/7 care.
Mum loves the musical events that are sometimes organised. Mum is always clean and well dressed when I see her and has a good relationship with all staff.

Reply from Vikki Viles, Home Manager at Cedardale Residential Home

Thank you for your feedback, it is greatly appreciated.


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Review from Alan M (Brother of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I am happy with how the home is run. It is clean. The staff are very pleasant and caring.

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Review from T F (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Lovely staff. Very friendly, really caring towards my mum.

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Overview of Review Score

Performance

Care Quality Commission (CQC) Rating

Date: 18 Sep 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Cedardale Residential Home

What types of Care is Cedardale Residential Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cedardale Residential Home provide?

Palliative Care is an additional type of care provided.

How many Rooms does Cedardale Residential Home have?

There are 21 Single Rooms and 4 Couples/Companion Rooms.

What are the Facilities & Services at Cedardale Residential Home?

Own Furniture if required, Close to Local shops, Near Public Transport, Minibus or other transport, Stairlift, Wheelchair Access, Gardens & Television point in own room are some of the Facilities & Services.

How far is Cedardale Residential Home to the centre of Maidstone?

0.6 mile(s) as the crow flies, distance by road may be significantly further.