The Chestnuts

Wrotham Road, Meopham, Gravesend DA13 9AH
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9.8 25 Reviews
  • The Chestnuts, Gravesend
The Chestnuts is a family owned and run Care Home and is situated in delightful grounds on the edge of the Kent village of Meopham near Gravesend, a short distance from shops and public transport.

They cater for up to 28 residents in a home that has been carefully modernised, extended and adapted to make living easier, while being beautifully maintained with many features of the original Victorian house preserved. Each resident is treated as an individual and able to exercise choice in all aspects of their care.

The team appreciate that choosing a Residential Care Home, like choosing any new home, is a major decision that takes time and careful consideration. They therefore encourage people to visit so they can meet staff and residents, seek advice and ask questions. This will help them to make an informed judgement as to whether the home is suitable for their needs.

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Care Provided by The Chestnuts

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 30 Service Users
  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care

Good to Know

  • Owner
  • Chestnuts Home Ltd
  • Person in charge
  • Karen Cooper (Registered Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (30)
  • Care Home Design/Build
    • Purpose Built: No

Funding & Fees Guide for The Chestnuts

  • Weekly Charges per Person
    • Self-Funded Residential Care £950 – £1,300
  • (these prices are only a guideline, please contact The Chestnuts to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Phone Point in own room
  • Residents Internet Access
  • Stairlift
  • Television point in own room
  • Wheelchair Access

The Chestnuts Reviews (25)

Total of 25, showing 21-25
9.8

The Chestnuts has a Review Score of 9.8 (9.818) out of 10, based on 13 reviews in the last 2 years. Over all time The Chestnuts has 25 reviews.

Overall Experience

  • 23
  • 2
  • 0
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Date Published

25
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Review from Pamela B (Daughter of Resident) published on 25 April 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In his 90s, being of sound mind and very independent my father needed a bit of help. He went to stay in The Chestnuts with some trepidation for a month's trial. Within days he knew this was the place for him. He had a lovely room decorated to his taste. Spacious for him to bring his treasured belongings.
For him, he wanted to be able to converse with fellow residents. He made great friends. In lockdown when calling him he would sometimes answer and say "I'm sorry darling I am talking with my friends, can you call later!".
He also felt he was valued. In the monthly resident meetings he said everyone had a voice and things would be acted upon. Staff were attentive, caring and would recognise when he wasn't feeling himself and supported him through these times.
He enjoyed the very well maintained, beautiful, large garden plus trips out, a local school visiting, "Sparkle" etc .
On visiting I felt at ease and got to know staff and residents. Such a happy atmosphere. Lovely memories.

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Review from K N (Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I had plenty of time to plan. My husband who was affected by post-polio syndrome began losing the use of his legs in 1996 but retained his mental faculties until his death from a stroke in 2012. I then moved back from Devon to the house we has sold to our son in 1990, becoming the new granny in the
annexe, like my mother before me, I lived independently, enjoying a very good social life but after two falls, causing fractures of hips and wrist, I became increasingly "wobbly".
Following discussions with all parties and an experimented week in another home, I moved here in August 2018. It's a quarter mile from my former (twice) home, I was made very welcome. I have a beautiful room, I have made new friends and am able to continue with my membership of local groups. I am happily settled and consider myself very fortunate.

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Review from J R (Son of Resident) published on 19 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Chestnuts is a small, friendly care home. It is well run and maintained and provides a high level of personalised care for its residents. The staff are well trained, friendly and approachable. It is a real comfort to know that my mother is in such good hands.

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Review from E H (Resident) published on 17 December 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I came here in February 2018. After living with my daughter and son-in-law for five years. It was my decision to come here but it took me a few weeks to get settled in although other residents and staff were all very friendly and helpful. Now I feel very much at home here. I'm well looked after and
have enjoyed several trips out during the summer in the minibus now with Christmas approaching, I'm looking forward to all the events which have been planned for us to enjoy.

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Review from Nicky B (Daughter of Resident) published on 17 December 2018
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been living in the home for 10 months and has settled in very well. There is a very welcoming and homely feeling to The Chestnuts. The staff are very kind and supportive and know him very well and understand his needs. His room is on the first floor, he has his own en-suite bathroom and
has access to support with washing and dressing should he need it. He has access to lift making it easy for him to move around the home on his own. I know my father is cared for in a safe environment, with staff who are competent in their roles providing him with dignity and respect at all times. The Chestnuts have registered him with a local GP practice, whose GP(s) visit the home regularly. He also has access to podiatry and hairdressing services who regularly visit too. There are daily activities for residents to take part in should they wish. I would recommend The Chestnuts to anyone thinking of placing a loved one into a residential care home.

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Current Review Score: 9.8 (9.818)

Overview of Review Score

The Review Score of 9.8 (9.818) out of 10 for The Chestnuts is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 13 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 13 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.818 for The Chestnuts is calculated as follows: ( (128 Excellents x 5) + (24 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 154 Ratings = 4.818

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for The Chestnuts is based on 13 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 30 registered maximum number of service users is 6, which has been reached with 13 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 11 May 2023

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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