Chippendayle Lodge Care Home

10 Chippendayle Drive, Harrietsham, Maidstone ME17 1AD
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9.3 28 Reviews
  • Chippendayle Lodge Care Home, Maidstone
Chippendayle Lodge Care Home is located in the village of Harrietsham, close to the town of Maidstone and all local amenities.

The home provides a residential care service for those living with dementia and has single rooms and double rooms, most with en-suite facilities.

Chippendayle Lodge benefits from a large lounge which is equipped with a television, a music system which can provide light background music and a quiet reading area with a well-stocked bookcase.

Residents at the home can enjoy a large sun-lounge and dining area which overlook the rear of the building and side gardens which are also open to residents, allowing them to enjoy the views.

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Care Provided by Chippendayle Lodge Care Home

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 52 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Cancer Care
  • COPD/Pulmonary Disease
  • Epilepsy
  • Hearing Impairment
  • Korsakoff Syndrome
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Zowie Griggs (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (48)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (27)
    • Couples/Companion Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: Yes
    • Last Refurbishment: 2018

Funding & Fees Guide for Chippendayle Lodge Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,000
    • Self-Funded Residential Dementia Care from £1,000
    • RESPITE Self-Funded Residential Care from £1,175
    • RESPITE Self-Funded Residential Dementia Care from £1,175
  • (these prices are only a guideline, please contact Chippendayle Lodge Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Chippendayle Lodge welcomes visitors at anytime, however please ask if visiting after 8pm call first.


  • Parking

  • Parking is available.


Chippendayle Lodge Care Home Reviews (28)

Total of 28, showing 1-20
9.3

Chippendayle Lodge Care Home has a Review Score of 9.3 (9.269) out of 10, based on 10 reviews in the last 2 years. Over all time Chippendayle Lodge Care Home has 28 reviews.

Overall Experience

  • 20
  • 7
  • 0
  • 1
  • 0

Date Published

28
6
6
10
18

Review from Susan G (Wife of Resident) published on 28 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

After a difficult start to my husbands admission as a resident at Chippendayle Lodge over 20 months ago, I can honestly say the new manager has helped immensely to sort out care issues.
Her door is open to explain my concerns and her cheerful and professional attitude to me has helped, not only in
my husbands care but to lift my mood on the long journey of dementia which at times has not been easy.
I realise that dementia is a difficult and often misunderstood with no real pathway but now I feel at least most of my concerns are addressed and dealt with, therefore giving me a much better way of dealing with long goodbye to a dear man.
Thank you to the manager and your team.

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Review from S W (Daughter of Resident) published on 8 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the beginning of my dad's journey into the home, my dad and I have received valued support from the management and staff. We have been kept up to date at all times, treated with respect and care. It wasn't easy for dad to adjust but with the excellent care, dad is now settled, happy and enjoying
life in the home.

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Review from P A (Husband of Resident) published on 1 October 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Over all very good. Carers are nice and caring and the care home is lovely. All in all five star. The new manager is making some good changes for the residents. As I see my wife on a regular basis, I can feel the difference for the good.

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Review from J M (Daughter of Resident) published on 1 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family were devasted when mum and dad's needs meant they both needed to go in a residential environment. We then found Chippendayle Lodge. Chippendayle is a friendly, caring, relaxed, safe residential home where the care for them both was all we could ask for. Sadly dad passed away last year and
mum has recently passed after suffering from severe Alzheimer's. All the staff from the carers to support staff at Chippendayle are amazing. They are friendly, caring and loving to all the residents and treat them with dignity and respect. The residents are their prime priority. We were kept fully informed of both mum and dad's welfare and needs. The addition of an enthusiastic activities manager has greatly enhanced the facilities offered. With a new manager now in place, we know Chippendayle will continue to thrive and provide an even better environment for the residents to live. We would have no hesitation in recommending Chippendayle to others.

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Review from S M (Daughter of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad is a resident at the home and is extremely happy. He feels it's like home, the staff are very caring and spend time with him during the day.
I'm delighted with the improvements since the new manager arrived last month, They are always around the home and interacts with all the residents making
sure they are ok, they are active in managing the staff and encourages them to mix with the residents.
I'm always made to feel very welcome when I visit.
The garden is also looking amazing since it had its new makeover!

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Review from Brian A (Husband of Resident) published on 25 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In the two years that my wife has now been at Chippendayle Lodge Care Home - receiving the best of care for her condition (Alzheimer's) - I continue to be fully satisfied with the love and attention she receives from all of the staff, particularly the carers who do an excellent job, given the challenges
they face working in such an environment. The management of the home overall is first class - they're always available to listen to relatives concerns and requests - and all the residents enjoy various activities and entertainment which keep them occupied and as happy as they can be.

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Review from C H (Son of Resident) published on 16 February 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has settled in so well here, she feels safe, comfortable and very well looked after. The staff who care for her are lovely, so friendly and helpful. They keep us in touch with how she is, and are always happy to discuss her care needs with us. It’s a real comfort to know she is being cared for
so well, and she is happy.

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Review from Alison W (Daughter of Resident) published on 31 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Chips since my dad died, last April and we're very happy with the care that she has received. Mum has dementia but always enjoys company and the care staff have always been so friendly and caring towards her. They all know her name and have been great at settling her in and paying
attention to her particular needs. The carers are very gentle with her as Mum now needs a lot more help due to her dementia progression. They also learnt very quickly who all the family members are and are always happy to chat with us if we or they have any concerns. There's also a lovely activities lady who is working really hard to keep everyone engaged and active.

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Review from Liz F (Daughter of Resident) published on 22 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 2.0 out of 5

Unless your relative is fully mobile and able to make their own way to use the facilities on offer then steer clear. The staff are more than happy to leave residents who are not mobile in their room, by themselves all day, every day - with the only contact being at meal times and medication times. Promote
themselves as being specialists for dementia care but anyone with a relative suffering from dementia knows they need constant stimulation. None of the carers have undertaken official dementia training by the likes of Dementia UK - they learn on the job as confirmed by Charing Healthcare.
My father was in there just short of 2 years and suffered falls, bed sores and a whole host of other issues. The only reason I didn't move him within the first 6 months was due to the anxiety it would have caused him. He went into Chippendayle walking and within 2 months they popped him in a wheelchair as it was quicker and easier for the staff, not my father - as a result he never walked again.

Reply from Cem Osman, P/A to the Director at Chippendayle Lodge Care Home

We are sorry to see such a negative review of Chippendayle Lodge, given many others have had positive experiences. There is much about what you have said which isn’t true which we’d like to highlight. Residents can choose where they would like to spend their time, if that is in their own room then that's fine, equally they can spend time in the lounge etc. too, it’s all about choice. Your comment about the staff not being trained and suggesting staff should be trained by Dementia UK is simply not true. All our staff go through accredited training; we are therefore unsure why you’ve made this assumption. Chippendayle Lodge strives to provide the best care to all its residents; sadly, your father’s mobility reduced due to his condition and age, not because the staff “popped him in a wheelchair”. You were offered a meeting on more than one occasion with the Manager and Director of Care but declined, therefore, you did not allow us the opportunity to talk through and resolve any issues you had coming to terms with your father's decline. If the care your father received was as bad as you're saying then you wouldn’t have kept him at Chippendayle Lodge for nearly 2 years.


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Review from Martin H (Son of Resident) published on 17 January 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been at Chips since Dad passed away in April last year. The care she receives is excellent, all the care staff know her name, which is important plus they are always very attentive and cheerful.
The activities coordinator does a superb job introducing stimulating activities along with musicians
and singers on a weekly basis.
The kitchen prepares all meals on-site with options to cater for all residents and if Mum wants something different it’s no problem.
I would not hesitate to recommend Chippendayle Lodge to anyone looking for care for their relative. Thank you.

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Review from Eileen D (Daughter of Resident) published on 8 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Chippendayle Lodge is a modern, spacious and clean care home with good facilities. The staff have a wonderful attitude towards my mother and the other residents in the manner they interact with them and if ever I have any questions about my mother the manager is very helpful in answering them.

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Review from J B (Daughter of Resident) published on 21 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Only one criticism, otherwise a very good care home, no daily activities to entertain or stimulate residents.

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Review from L G (Daughter of Resident) published on 24 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been in this care home for nearly six months now and as a family are very satisfied with all aspects of this home. I have marked good but often different areas excel themselves, however, my comment would be staff shortage which I know management is desperate to rectify

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Review from Jill B (Daughter of Resident) published on 23 August 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I have always been satisfied with the care my 99-year-old mother receives. However, my mum has recently been ill, and the management and staff have been wonderful, so caring and professional not only to my mum's needs but also to my brother and myself. So compassionate and understanding to our needs
as family members. Thank you, Chipps; you are all amazing.

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Review from Josh H (Son of Resident) published on 29 April 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Chippendayle Lodge Care Home for the last two years. I have always been satisfied with the care he’s received. I am so grateful to all the staff, they have always gone that extra mile every day to make sure my father gets the care he needs. The lady who organises the
activities works very hard organising games and window visits for the residents and has also arranged many online chat calls to take place between my father and myself.

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Review from Ruth A (Daughter of Resident) published on 15 January 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I wouldn't hesitate in recommending Chippendayle Lodge to anyone looking for a care home for their loved one. The home is clean and tidy, the staff team are kind, caring and friendly and the home has a very warm welcoming atmosphere. Whenever I visit Dad I am always offered a drink and the home lets
me know how my Dad is getting on. Thank you all for the amazing work you do.

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Review from Sara B (Daughter of Resident) published on 14 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I cannot put into words my gratitude for the truly outstanding level of care my mum has received since moving into Chippendayle Lodge. It is clear at all times that staff care deeply about the residents on a highly individualised basis. Mum is always beautifully dressed, wearing makeup and her nails
done and speaks highly and with real affection for the staff. Her room is comfortable and immaculately clean; the food goes down a treat and staff are always interacting with residents. I am a local GP so have plenty of experiencing visiting residential care homes and this one stands out. It is incredibly humbling to see this level of professionalism and care being delivered daily. A real home from home for Mum and somewhere we are always made to feel welcome as her family. Thank you again from all the family.

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Review from H D (Daughter of Resident) published on 28 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum is always treated with dignity and respect at all times. The staff are extremely caring and nothing is ever too much trouble.
It's very clean and never smells as some homes do. Food is extremely nice and again, kitchen staff lovely. If someone asked what home to put a relative in, it would be here.
Mum
likes it here now and so are we, as a family, pleased she is so well looked after. They also support myself and my sister.

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Review from Anita F (Daughter of Resident) published on 26 February 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Chippendayle Lodge now for 6 months. She has a lovely room overlooking the garden which is well maintained. The staff cannot do enough for her, if she requests any food or isn't happy with what is on offer on the day the kitchen will always make her something else. I visit the
home regularly and I have always found the staff to be happy and very helpful.

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Review from Tracey H (Daughter of Resident) published on 26 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at Chippendayle Lodge are endlessly kind, thoughtful and professional. They anticipate problems and put procedures in place to avoid embarrassment or discomfort. Staff treat residents as individuals and always with respect.

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Current Review Score: 9.3 (9.269)

Overview of Review Score

The Review Score of 9.3 (9.269) out of 10 for Chippendayle Lodge Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 10 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.8 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.504 for Chippendayle Lodge Care Home is calculated as follows: ( (80 Excellents x 5) + (24 Goods x 4) + (6 Satisfactorys x 3) + (6 Poors x 2) + (1 Very Poors x 1) ) ÷ 117 Ratings = 4.504

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.765 Points relating to the number of positive Reviews for Chippendayle Lodge Care Home is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 52 registered maximum number of service users is 10.4. 9 Positive Reviews ÷ 10.4 = 0.865

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 18 May 2021

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (7)

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Frequently Asked Questions about Chippendayle Lodge Care Home

What types of Care is Chippendayle Lodge Care Home registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Chippendayle Lodge Care Home provide?

Day Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Chippendayle Lodge Care Home have?

There are 48 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Chippendayle Lodge Care Home?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Chippendayle Lodge Care Home to the centre of Maidstone?

7.2 mile(s) as the crow flies, distance by road may be significantly further.