Court Regis

Middletune Avenue, Milton Regis, Sittingbourne ME10 2HT
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9.0 34 Reviews
  • Court Regis, Sittingbourne
Court Regis care home, located on the outskirts of Sittingbourne in Kent, is a care facility providing residential care for older people living with dementia.

Court Regis provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred dementia care.

The home has several large lounges with windows overlooking either the courtyard garden at the rear of the home or the landscaped garden at the front of the home.

Court Regis has two dining rooms, one larger that can be used for ‘getting together’ and one smaller one for more relaxed and informal dining.

At the heart of Court Regis is its Philosophy of Care, The Eden Alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the ‘three plagues’; loneliness, helplessness and boredom within the home.

Court Regis has been recognised and included in the exclusive Eden Alternative registry of care homes.

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Care Provided by Court Regis

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Hodges (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Court Regis

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,119
    • Self-Funded Residential Dementia Care from £1,119
    • RESPITE Self-Funded Residential Care from £1,231
    • RESPITE Self-Funded Residential Dementia Care from £1,231

  • Day Care at The Willows fee is £71.74 per day (including lunch).
  • (these prices are only a guideline, please contact Court Regis to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Court Regis Reviews (34)

Total of 34, showing 1-20
9.0

Court Regis has a Review Score of 9.0 (8.989) out of 10, based on 6 reviews in the last 2 years. Over all time Court Regis has 34 reviews.

Overall Experience

  • 26
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Review from Sharon W (Daughter of Resident) published on 16 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

After much research and visiting care homes in my area, I chose to place my mother, who has mixed dementia in Court Regis in August. Of course you are always worried if it will meet your expectations. On a day/weekly basis, I must say I am very relieved that they do (and more!). I visit often at various
times of the day, there are always plenty of staff/entertainment happening. All staff are lovely compassionate and caring. Well done Court Regis, five star.

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Review from Tim M (Son of Resident) published on 25 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Extremely happy with our choice of care home (Court Regis) for our mum. The staff are very pleasant and attentive.
It all makes for a pleasurable visit.
I have recommended the home to friends with similar circumstances.

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Review from W H (Son of Resident) published on 7 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care and attention given to my mother has been second to none. The management have been excellent and more than helpful in assisting my father and myself in dealing with this very difficult time.

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Review from B H (Husband of Resident) published on 21 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

unexpected attention, second to none! The staff could not be more helpful. Every aspect of a care home - excellent.

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Review from Sharon A (Daughter of Resident) published on 20 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management of Court Regis treat all their residents as members of their own family, with love, respect and empathy. My mother is the fourth family member to have resided at Court Regis and no other home will ever be considered.

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Review from Caroline M (Daughter of Resident) published on 19 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been in Court Regis for the past 18 months since having a double stroke which left her with dementia. The whole time she was there she was very well looked after and always looked clean and well-kept. The staff are both professional and friendly displaying empathy to the residents at all
times. The atmosphere is like one big happy family and we never witnessed the staff treating residents with anything other than respect and kindness. I would definitely recommend this home to anyone especially those with dementia who need a little bit of extra care and understanding.

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Review from Tony B (Husband of Resident) published on 28 March 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Always a friendly welcome. My wife is well looked after and appears to be happy to attend the centre.

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Review from David S (Son of Resident) published on 24 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful, friendly staff who have the interest of residents at heart. The staff I have met try and encourage my mum to eat and have offered on many occasions to bring some of her favourite food items in, above and beyond.

Reply from Frances Lake, Customer Support Officer at Court Regis

Thank you for your comments; we are pleased that you are happy with the care given to your mum at Court Regis. We note you have only given two stars regarding the food offered and I would like to discuss this further with you in order that we can make any improvements necessary to encourage Mum to eat more, we acknowledge this part of her care is very important.


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Review from Fiona W (Daughter of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother loves all the staff here, she loves that they are on hand if she needs help, she says the food is fantastic and gallops with her walking frame down to the restaurant, so that speaks volumes about how much she loves it. My mother has not taken part in any activities as she prefers to stay in
her room. Hopefully, in time, she will join in. The staff took a group to the pub for Christmas, she loved it.

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Review from Robert R (Brother-in-law of Resident) published on 9 February 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since my brother-in-law came into the home in June 2021, I have been impressed by the facilities, the caring nature of the staff and the way the home is maintained. My brother-in-law does have the odd moan about food (he likes curry) but he is generally happy. The activities he enjoys and keeps him
engaged while his use of his iPad and TV controls are a struggle.

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Review from J S (Sister of Resident) published on 17 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I feel my sister is very well looked after. She has complex physical needs and the staff are very good and patient with her as she gets upset quickly. When we see her she always seems happy and smiling and is always praising the carers and the manager.

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Review from John L (Son of Resident) published on 22 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum going into a care home was a worrying experience for us all, but in the short time Mum has been at Court Regis care home, we had no reason to worry. The care is excellent, nothing is too much trouble whenever I call or attend. The place is spotless, and Mum is happy, warm, well-fed and most importantly
happy,.

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Review from Chris N (Daughter of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am happy with how my mum has settled in and everyone has been pleasant when I spoke to them.

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Review from Davida C (Friend of Resident) published on 1 July 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend has been with you for just over three years. In all that time, all the staff from management to cleaners have made the place not only spotless but a more caring place that would be very hard to find. It's just like one big family. Nothing is too much, they make sure everyone feels a valued
person in their own right.

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Review from J S (Son of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Skewed by Covid but generally fantastic.

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Review from Emma F (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Dad is well looked after, staff are lovely and caring and supportive of our whole family.
I love seeing the Facebook posts of the activities.
The activities coordinator has been fantastic in supporting our visits.

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Review from Esther H (Daughter of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has only been here for two months for far but is well looked after and cared for.


The staff are extremely understanding, accommodating and kind.


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Review from P G (Nephew of Resident) published on 29 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very friendly, caring and look after my aunt really well. Lovely to see everything they get up to via Facebook page, especially during Covid.

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Review from Laura H (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been really happy with the care my mum has received at the home. I have recommended it to others and will continue to. Lovely staff.

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Review from Sue K (Daughter of Resident) published on 25 June 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

This care home offers everything I could have wanted for my mum, also had another relative here at one time. My mum's life turned around so quickly. I cannot fault it at all.

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Current Review Score: 9.0 (8.989)

Overview of Review Score

The Review Score of 9.0 (8.989) out of 10 for Court Regis is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Court Regis is calculated as follows: ( (61 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.156 Points relating to the number of positive Reviews for Court Regis is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 6 Positive Reviews ÷ 10.8 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Hodges

Job Title: Registered Home Manager

Joined: 1990

Emma joined Avante as a Care Assistant in September 1990, adding to her portfolio and advancement to become a Registered Home Manager for Avante for 15 years, 12 of those at Court Regis. She has worked in the care sector for 32 years, gaining her NVQ Level 5 in Care; My Home Life; NBS Management; Health and Safety level 2 and she is an Eden Associate


Emma believes in making a care home as much like a ‘real home’ as possible, working with staff, family members, and residents to ensure the wellbeing of everyone involved in each individual resident’s life. Emma is very proud to be a member of the Avante team and is our longest serving Home Manager.


Frequently Asked Questions about Court Regis

What types of Care is Court Regis registered for?

Older Person Care, Dementia, Respite Care & Physical Disability are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Court Regis provide?

Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Court Regis have?

There are 50 Single Rooms and 2 Couples/Companion Rooms.

What are the Facilities & Services at Court Regis?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Ground Floor Accommodation only, Gardens, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Court Regis to the centre of Sittingbourne?

1.0 mile(s) as the crow flies, distance by road may be significantly further.