Court Regis

Middletune Avenue, Milton Regis, Sittingbourne ME10 2HT
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9.0 34 Reviews
  • Court Regis, Sittingbourne
Court Regis care home, located on the outskirts of Sittingbourne in Kent, is a care facility providing residential care for older people living with dementia.

Court Regis provides a wealth of support services for people living with dementia, with the aim of not just providing care and comfort, but also a new, positive and more engaging stage in their lives. The team of qualified and attentive staff provide 24-hour specialist person-centred dementia care.

The home has several large lounges with windows overlooking either the courtyard garden at the rear of the home or the landscaped garden at the front of the home.

Court Regis has two dining rooms, one larger that can be used for ‘getting together’ and one smaller one for more relaxed and informal dining.

At the heart of Court Regis is its Philosophy of Care, The Eden Alternative, where social interaction and engagement are encouraged and boredom is eradicated by addressing the ‘three plagues’; loneliness, helplessness and boredom within the home.

Court Regis has been recognised and included in the exclusive Eden Alternative registry of care homes.

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Care Provided by Court Regis

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Physical Disability
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 54 Service Users
  • Voluntary / Not for Profit Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required

Good to Know

  • Person in charge
  • Emma Hodges (Home Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (50)
    • Couples/Companion Rooms (2)
    • Single Rooms with ensuite Wet Room (6)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007
    • Number of floors: 1

Funding & Fees Guide for Court Regis

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care from £1,119
    • Self-Funded Residential Dementia Care from £1,119
    • RESPITE Self-Funded Residential Care from £1,231
    • RESPITE Self-Funded Residential Dementia Care from £1,231

  • Day Care at The Willows fee is £71.74 per day (including lunch).
  • (these prices are only a guideline, please contact Court Regis to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Ground Floor Accommodation only
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Residents Internet Access
  • Television point in own room
  • Wheelchair Access

Court Regis Reviews (34)

Total of 34, showing 21-34
9.0

Court Regis has a Review Score of 9.0 (8.989) out of 10, based on 6 reviews in the last 2 years. Over all time Court Regis has 34 reviews.

Overall Experience

  • 26
  • 8
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Review from S H (Daughter of Resident) published on 11 June 2020
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have always been caring, supportive of my mum and her family. The managers and carers are always keeping in touch with any concern for welfare. They are friendly, welcoming and have always treated mum with dignity, respect and as an individual. I wanted to ensure that mum and dad were looked after
here at Court Regis.

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Review from S C (Resident) published on 30 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find this day centre extremely good, paying special attention to people's needs, such as dementia. I would recommend this unit.

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Review from Lisa K (Daughter of Resident) published on 27 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The Willows in the grounds of Court Regis, is a wonderful day centre. It supports not only the person living with dementia but the family too. It allowd me much needed respite, without this I am sure my mum would be in full time care by now. My mum has attended for 5 years now.
I know when she goes
there, she is safe, happy and well fed with lots to drink. I cannot thank the staff enough.

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Review from Laura C (Niece of Resident) published on 14 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I thought the home was very clean and bright. The staff were positive, engaged and caring. They showed genuine kindness and care and I felt pleased that my aunts final years were somewhere so safe. I would definitely recommend this as a good place to stay.

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Review from J R (Daughter of Resident) published on 1 June 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has settled into Court Regis with no problems. She is happy and joining into activities. We can tell that she is relaxed in her daily life and has made friends.

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Review from W U (Niece of Resident) published on 31 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From the moment I visited Court Regis, I was impressed by the positive and welcoming attitude of the staff members I met.
When the decision was reached to admit my aunt I was helped during that process. She was received from hospital with kindness and respect and was encouraged to settle into the
life of the home.

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Review from Maria F (Daughter of Resident) published on 21 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Mum was a resident at Court Regis and although she was a solitary person, she seemed at home in her room. The care staff were excellent and I couldn't have asked any more from them, nor could they have done any more. As the end approached for Mum, the staff couldn't have been more kind and considerate.
My family and I have nothing but praise for everyone at Court Regis care home.

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Review from Travers B (Son of Resident) published on 16 May 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care staff here were so kind to my mum and also to my sister and me. We are all so grateful. Thank you.

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Review from Heather F (Daughter of Resident) published on 8 August 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My father has been in Court Regis for the past 18 months. He has been very well cared for, staff treat him with respect and dignity and he is very happy and content. Overall care and support are very good, management is excellent doing all they can to keep him safe. After a recent spell in hospital,
Court Regis has done an amazing job of getting my father back to eating a drinking better.

Reply from Emma Hodges, Home Manager at Court Regis

Thank you very much for your lovely comment about Court Regis, it's a pleasure having your father living here with us. Glad your father has made improvements since his discharge from the hospital, let's hope this improvement continues.


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Review from John M (Son of Resident) published on 22 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident of Court Regis for 20 months. He has received excellent care from a dedicated and friendly staff. The recent refurbishment of Court Regis has added to its appeal. It is a place you would be happy for your loved one to be.

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Review from Robert H (Son of Resident) published on 15 June 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the refurbishing the home looks and functions a lot better. It was suggested by the management that my mother moved room. This new room has a garden door.
Mum has been allowed to keep her dog which has made her stay 100% better.
Recently Mum has had several falls.
I have been informed straight
away of the incident and of Mum's condition.
Mum has settled down and is happy as am I.
All the care girls are lovely.

Reply from Emma Hodges, Home Manager at Court Regis

Thank you for your lovely comment, glad your mum is very happy at Court Regis and we all love Rosie the dog and so do all are other residents, she has become a big part of our home.


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Review from J M (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Court Regis Care Home - moving my mother here was one of the best things ever done. She is 93 years old, fell at her own home, breaking her hip. Since being at Court Regis she has had amazing care, the dedication and support of staff have given mum confidence with walking again. Nothing is too much
trouble, all residents are looked after, meals are really good with plenty of choices. Activities are planned to be totally inclusive. The resident's wishes are paramount, this is evident at all times. I would recommend Court Regis wholeheartedly.

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Review from Alison C (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister and I knew straight away that Court Regis was the right care home for my Dad - it had the 'right vibes'.
We were right!
The staff are all great and obviously know and care about all their residents.
Everyone within the home is treated with respect and dignity.
The residents are able to
join in a variety of social events and are able to maintain their independence (according to their capabilities) within a safe and happy environment.

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Review from Karen Y (Daughter of Resident) published on 22 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I am forever grateful for the care that the staff have shown to my father since his hospital stay in February. He has been treated with professionalism but also care and deep affection. What is also remarkable is the is the way it has also been extended to his wife and family through what was and continues
to be a very difficult time. The care with which management recruit their staff in order to maintain the ethos of the home is to be congratulated.

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Current Review Score: 9.0 (8.989)

Overview of Review Score

The Review Score of 9.0 (8.989) out of 10 for Court Regis is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.2 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.833 for Court Regis is calculated as follows: ( (61 Excellents x 5) + (10 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 72 Ratings = 4.833

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.156 Points relating to the number of positive Reviews for Court Regis is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 54 registered maximum number of service users is 10.8. 6 Positive Reviews ÷ 10.8 = 0.556

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Apr 2020

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

Emma

Emma Hodges

Job Title: Registered Home Manager

Joined: 1990

Emma joined Avante as a Care Assistant in September 1990, adding to her portfolio and advancement to become a Registered Home Manager for Avante for 15 years, 12 of those at Court Regis. She has worked in the care sector for 32 years, gaining her NVQ Level 5 in Care; My Home Life; NBS Management; Health and Safety level 2 and she is an Eden Associate


Emma believes in making a care home as much like a ‘real home’ as possible, working with staff, family members, and residents to ensure the wellbeing of everyone involved in each individual resident’s life. Emma is very proud to be a member of the Avante team and is our longest serving Home Manager.