Cumbria House Care Home

84/86 Shorncliffe Road, Folkestone CT20 2PG
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9.9 45 Reviews
  • Cumbria House Care Home, Folkestone
Cumbria House is a residential Care Home and is located in Folkestone within a very attractive and quaint area. It is close to the Town Centre and nearby amenities include the famous Leas, a raised cliff top promenade and Folkestone Harbour.

Cumbria House is a large extended building with three floors which was constructed in the 1930s and has recently undergone a major refurbishment programme throughout to preserve the character of the building. This Home is set in its own grounds with the benefit of lovely rear gardens which the residents can enjoy.

Staff promote independence at all times, giving assistance as required to maintain an excellent standard of living, with emphasis on dignity, integrity and respect providing a homely and caring environment giving each resident the choices that each of us have in daily lives.

The home is staffed with adequately trained professionals over the 24 hour period, teaching and training staff to understand the physical and psychological needs of residents so they can care for them in a loving, caring and professional way.

Cumbria House has 29 bedrooms, the majority of which having en-suite facilities. All communal areas and bedrooms are comfortable and have recently been decorated to the highest standards.

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Care Provided by Cumbria House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Mary Gomes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Cumbria House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
  • (these prices are only a guideline, please contact Cumbria House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cumbria House Care Home Reviews (45)

Total of 45, showing 1-20
9.9

Cumbria House Care Home has a Review Score of 9.9 (9.929) out of 10, based on 31 reviews in the last 2 years. Over all time Cumbria House Care Home has 45 reviews.

Overall Experience

  • 34
  • 11
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Date Published

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14

Review from K P (Daughter of Resident) published on 21 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbria House Care Home is a wonderful place. So much care and attention and all the staff are excellent. My dad is very happy at the home. 10/10

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Review from David M (Son of Resident) published on 15 January 2025
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The happiness in this home was infectious! The staff, residents and their families were very well catered for and entertained.

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Review from K T (Daughter of Resident) published on 17 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

This is my mother's second care home experience. I would have no hesitation in recommending Cumbria House. An immaculate, friendly care home which is very well-run. She is very well looked after including frequent nighttime checks. There are regular visits from a chiropodist, hairdresser, and optician.
When visiting I have often delayed my departure to listen to visiting singers or musicians, who all seem to be of a high standard, as does the weekly seated exercise class. The carers and the home handyman are all very welcoming and efficient.
My family and I look forward to the Christmas party!

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Review from R W (Resident) published on 17 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Since my wife died, I've been in several hospital and care homes and this one is leaps and bounds above the others. The grounds, gardens, building and the cleanliness and well above what I expected. The staff are second to none, they are considerate, kind, caring, professional and above all they are
so friendly and understanding. The manager has trained all the staff to their high standard and deserves a special mention as she is the back bone to this special care home.

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Review from L A (Resident) assisted by family/friend published on 13 December 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy here, well looked after. Staff and management are amazing, very caring and professional. I am happy all round.

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Review from S P (Granddaughter of Resident) published on 13 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our family is grateful for the care my grandma has received at Cumbria House. As a resident for nearly a year, we've been impressed by the staff's attention and compassion. They treat her with dignity, ensuring she is comfortable and happy. The team is friendly, and the manager excels in keeping us
informed about her well-being, providing peace of mind.
Her room is spacious, cosy, and well-maintained, while the communal areas create a warm atmosphere. The visitor lounge makes spending time with family easy and enjoyable. Small gestures, like greeting us kindly and offering a drink, highlight their dedication to both residents and families.
We're pleased with the care and environment at Cumbria House. Knowing my grandma is in such capable, respectful hands is truly comforting.

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Review from D F (Friend of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

When visiting my friend, the staff are always friendly and tell us how he is doing, showing interest where he will be going for the day and has his medication.

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Review from D L (Friend of Resident) published on 19 November 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy living at his new home. The staff are very welcoming, he enjoys going back after a day away. His health is monitored very well which keeps him the best he can be in health and well being.

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Review from R J (Friend of Resident) published on 2 October 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My friend is very happy living at Cumbria House Care Home. The staff are very helpful and the food is great.

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Review from A L (Son of Resident) published on 30 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

From my mother's very early days of residency, there has been a huge change for the better. The atmosphere in the home is now very relaxed and friendly. All staff welcome me when I visit and offer a cup of tea. My mother is a lot happier, she frequently comments with praise about the staff. We as a
family now feel confident about the quality of care now and in the future.

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Review from S M (Daughter-in-law of Resident) published on 8 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Attended a well-organised garden party. So much enjoyment seen on the resident's faces. It was lovely to see so many of the staff interacting with relatives of residents. Felt like a big family gathering.

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Review from M W (Brother of Resident) published on 8 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Every time I visit, I am welcomed by the staff who offer me tea and biscuits. All the team from manager downstairs are of the highest caliber. All I can say is that I would recommend this home to anybody.

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Review from B W (Sister-in-law of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My Brother-in-law loves it at the home, the garden party the other day was excellent and well attended and appreciated. All the hard work that must have gone into it, the garden looked fantastic. The staff works so hard to make the afternoon a success.

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Review from C M (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I find the staff are a great team. Not always the case in care homes. They always welcome me and are gracious towards my Mother. Humour and dignity combined. The manager has earned their trust and work ethic.

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Review from J B (Daughter of Resident) published on 6 September 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Wonderful friendly home. Excellent management and care.

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Review from Kaana T (Granddaughter of Resident) published on 5 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We recently attended the summer garden party at Cumbria house, where my Nan is a resident. It was wonderful, for my Nan to sit outside and enjoy the sunshine, listen to some old music, and eat delicious food with her family was such a precious and memorable day. All of the staff are so kind, friendly,
and welcoming and we know they look after and care for my Nan so well. We visit regularly and are always offered tea/coffee in the family room.

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Review from B H (Son-in-law of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with the care and helpfulness of the staff and management. Kept well informed of my father-in-laws well-being.

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Review from W M (Husband of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

If my wife has to be in care I could not think of any home that could be better than Cumbria House.

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Review from S H (Daughter of Resident) published on 21 August 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Friendly, caring, and helpful. Best in the area!

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Review from J C (Daughter of Resident) published on 31 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

A huge thank you to the managers and all the staff at Cumbria House for caring for my mother. My family needed urgent respite care and from the first meeting, I felt confident that my mother would be looked after. She settled very quickly, it's a warm and friendly home. I especially liked the option
to visit any time day or night without notice. I was always greeted with a friendly smile by the staff. My mother was always clean and tidy.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Cumbria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Cumbria House Care Home is calculated as follows: ( (343 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumbria House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (2)

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Frequently Asked Questions about Cumbria House Care Home

What types of Care is Cumbria House Care Home registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Cumbria House Care Home provide?

Physiotherapy & Own GP if required are other types of care provided.

How many Rooms does Cumbria House Care Home have?

There are 26 Single Rooms and 3 Couples/Companion Rooms.

What are the Facilities & Services at Cumbria House Care Home?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Cumbria House Care Home to the centre of Folkestone?

1.1 mile(s) as the crow flies, distance by road may be significantly further.