Cumbria House Care Home

84/86 Shorncliffe Road, Folkestone CT20 2PG
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9.9 45 Reviews
  • Cumbria House Care Home, Folkestone
Cumbria House is a residential Care Home and is located in Folkestone within a very attractive and quaint area. It is close to the Town Centre and nearby amenities include the famous Leas, a raised cliff top promenade and Folkestone Harbour.

Cumbria House is a large extended building with three floors which was constructed in the 1930s and has recently undergone a major refurbishment programme throughout to preserve the character of the building. This Home is set in its own grounds with the benefit of lovely rear gardens which the residents can enjoy.

Staff promote independence at all times, giving assistance as required to maintain an excellent standard of living, with emphasis on dignity, integrity and respect providing a homely and caring environment giving each resident the choices that each of us have in daily lives.

The home is staffed with adequately trained professionals over the 24 hour period, teaching and training staff to understand the physical and psychological needs of residents so they can care for them in a loving, caring and professional way.

Cumbria House has 29 bedrooms, the majority of which having en-suite facilities. All communal areas and bedrooms are comfortable and have recently been decorated to the highest standards.

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Care Provided by Cumbria House Care Home

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 32 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Own GP if required
  • Physiotherapy

Good to Know

  • Person in charge
  • Mary Gomes (Home Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (26)
    • Couples/Companion Rooms (3)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2007

Funding & Fees Guide for Cumbria House Care Home

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £995 – £1,300
    • RESPITE Self-Funded Residential Care £1,100 – £1,300
  • (these prices are only a guideline, please contact Cumbria House Care Home to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Cumbria House Care Home Reviews (45)

Total of 45, showing 21-40
9.9

Cumbria House Care Home has a Review Score of 9.9 (9.929) out of 10, based on 31 reviews in the last 2 years. Over all time Cumbria House Care Home has 45 reviews.

Overall Experience

  • 34
  • 11
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Date Published

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14

Review from P H (Resident) published on 17 July 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Residential care during my retirement years, supplying extra care and accommodation consisting of a clean bedroom, good and friendly staff, and management.

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Review from W C (Resident) published on 16 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My experience so far indicates a very pleasant environment with excellent care staff and management.

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Review from V G (Daughter-in-law of Resident) published on 6 May 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff and management are very helpful and friendly.
The home is kept very clean and tidy, and the residents are well cared for.
The gardens are well-kept.

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Review from Clare M (Daughter of Resident) published on 26 February 2024
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Excellent staff, very attentive and friendly and nothing is too much trouble. My Mum enjoyed her respite stay and received excellent care. A very relaxing environment with staff on hand when she required help and activities in the week she enjoyed joining in with.

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Review from D B (Daughter of Resident) published on 18 October 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Kind and caring staff, clean environment. Responsive to any concerns we have had regarding health, medical etc. Encouraging towards my mother to help her maintain as much dignity and ability as her dementia increases. This home provides excellent care helping us to cope better with the sadness of my
mum's dementia.

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Review from Terri P (Daughter of Resident) published on 29 September 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been a resident of Cumbria House for almost 2 and a half years. I don't live in England so my part in selection of a home was done online. We chose Cumbria House as they rated highly for being caring. On my recent, first, visit I was not disappointed. The staff were welcoming, always smiling
and my observations with their management of some of the more challenging residents showed how caring they are. Residents were treated with dignity, respect and in a sensitive manner. The manager is very approachable, listens to concerns and is quick to take suggestions for improvements on board. My mother is also happy, her hairdresser visits once a week, the kitchen are receptive to her meal requests and she enjoys the twice-weekly exercise classes - an initiative of the current manager. Cumbria House really is a 'care home'. Family and friends are made welcome and a cup of tea is always offered. I returned home from England feeling assured that my mother is being well cared for.

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Review from R W (Friend of Resident) published on 8 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very pleasant and caring. I am always welcomed. The guest rooms and communal rooms are very clean and inviting.

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Review from J W (Grandson of Resident) published on 10 August 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My grandad is taken care of by an excellent professional, caring and, above all, friendly team. All the staff, from top to bottom, are of the highest caliber. My grandad really likes it there and is the happiest he's been for a long time.

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Review from M S (Friend of Resident) published on 26 July 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have found Cumbria House to be very clean and tidy, where all the residents are treated as individuals. The careers are a wonderful team, always happy and smiling and very focused on doing their best. Almost every time I arrive, I can smell lovely food being cooked freshly in the kitchen. Residents
appear happy and look forward to their activities. They seem to lovely the keep-fit exercises, and it's so good to see everyone enjoying themselves.

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Review from Adrianne H (Daughter of Resident) published on 16 June 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident for just over two years. The management, senior carer has changed about three times but this manageress is brilliant, she is excellent at her job. The care for my father is extremely good and they all help him with his needs. We have been very pleased with the care he has.
The staff are positive in every way. The rooms are lovely and the management always provides what is needed.

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Review from Michael F (Husband of Resident) published on 10 April 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Cumbria House is a small family care home with a maximum of 29 residents. As a small care home, Cumbria House does its best to be a 'home from home' for all its residents, with a very approachable manager and an extremely caring staff. Wherever possible residents are encouraged to eat their home-cooked
meals together in the dining room. Family and friends are welcome to visit at any reasonable time and where this is appropriate, by arrangement with the manager, family members may take residents out for a short excursion or family visit.
Special occasions, such as birthdays, are made a great fuss of. There is a nice garden at the back of the house, all we need now is some warm weather in order to be able to enjoy it!

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Review from Marie B (Daughter of Resident) published on 20 December 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mum is in Cumbria House. She has been there for about 6 months. They are such lovely carers and my mum likes all of them. It's not too big of a home so it feels a bit like your own home but with people who do everything for them.

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Review from Jackie W (Niece of Resident) published on 12 March 2020
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We visited Cumbria House today and were given a friendly greeting. We are very much hoping my lovely auntie will be settled here and I am sure we will enjoy our visits and time with her, fingers crossed for the next step.

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Review from D S (Son of Resident) published on 21 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been here for a couple of years now and loves it. Every member of staff are sympathetic to all mum needs. Mum has taken to staying in her room for most of the time and the staff do all they can to make sure mum's ok and doesn't miss out on anything.

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Review from M P (Son of Resident) published on 11 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

This is a very friendly and caring care home which responds to residents needs promptly. We look forward to the new armchairs.

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Review from Ann M (Daughter of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has only been here a short time and so far everything seems to be ok. Just a couple of minor issues. Although we have named my mother's clothes she frequently gets other peoples clothing, including underwear. Also, she tells me that when she is undressed in the evening for bed the carers
can be a little rough. (She is very delicate and fragile.)

Reply from Julia Horton, Home Manager at Cumbria House Care Home

Thank you so much for your comments and your valued feedback. We always value and encourage everyone's feedback both positive or negative in order to assist and enhance our learning in striving to provide the best quality in care.

We appreciate you taking the time to let us know what your views and feedback are. Most of the improvements we make come from feedback like yours, so thank you for letting us know.


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Review from Martin B (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Overall very good but needs new furniture. Laundry is a bit hit and miss but the resident is happy.

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Review from Richard P (Son of Resident) published on 27 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mother very happy here, good friendly, caring staff. Overall completely satisfied, good home.

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Review from Michael C (Son of Resident) published on 22 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very happy with my mothers care, she has improved so much in just a couple of months. She is happy here, good is lovely, staff are very caring and considerate to her needs , environment bright and cheerful. So happy she has settled so well. Thank you.

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Review from Carol R (Daughter of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

On the whole, very pleased with the care Mum receives, there has been the occasional problem but has been addressed.

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Current Review Score: 9.9 (9.929)

Overview of Review Score

The Review Score of 9.9 (9.929) out of 10 for Cumbria House Care Home is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 31 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 31 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.929 for Cumbria House Care Home is calculated as follows: ( (343 Excellents x 5) + (24 Goods x 4) + (1 Satisfactorys x 3) ) ÷ 368 Ratings = 4.929

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Cumbria House Care Home is based on 31 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 32 registered maximum number of service users is 6.4, which has been reached with 31 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 22 Aug 2018

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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