Dale Lodge

Dale Road, Southfleet, Gravesend DA13 9NX
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9.8 66 Reviews
  • Dale Lodge, Gravesend
Located in the rural setting of Southfleet Village, with its local shops and public houses, Dale Lodge has extensive surrounding grounds providing a spacious setting. Within these grounds are secure gardens for service users and families to enjoy at any time.

Easily accessible is the A2 road London and Coast Bound which runs close by. Other nearby amenities are Ebbsfleet Station and Bluewater Shopping Centre.

Service users requiring Dementia care have their needs met within the home through a Person Centred Care approach. Dale Lodge is a specialist care home for Dementia with a good reputation gained over the years.

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Care Provided by Dale Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 20 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Hearing Impairment
  • Parkinson's Disease
  • Speech Impairment
  • Stroke
  • Visual Impairment
  • Other Care Provided
  • Day Care
  • End of Life Care
  • Own GP if required

Good to Know

  • Person in charge
  • Kerry Johnson (Manager)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (12)
    • Couples/Companion Rooms (4)
    • Single Rooms with ensuite Wet Room (2)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 1999

Funding & Fees Guide for Dale Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Dale Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Dale Lodge Reviews (66)

Total of 66, showing 21-40
9.8

Dale Lodge has a Review Score of 9.8 (9.804) out of 10, based on 16 reviews in the last 2 years. Over all time Dale Lodge has 66 reviews.

Overall Experience

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  • 17
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Date Published

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Review from John O (Son of Resident) published on 22 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The Home was selected because of its home from home feel. The management and staff put the needs of residents first in an environment that is controlled and clean. I have complete confidence that my Mum is in the best possible hands at all times, which I am truly grateful for.

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Review from S B (Friend of Resident) published on 15 June 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Dale Lodge is the most amazing home the staff go above and beyond in all they do, they all deserve the biggest medals a great set of people and the clients are so loved and happy from an outsider's point of view! Never ever change what you do, well done to all.

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Review from Somer P (Granddaughter of Resident) published on 13 May 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dale Lodge is the most amazing, nicest care home ever. They have helped my nan so much. They are so kind and caring. Thank you.

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Review from Brian B (Son of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The facilities here are fabulous and are only bettered by the brilliance of the staff.

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Review from B P (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dale Lodge is a fantastic care home. The care and compassion from the staff is wonderful.
I know mum is safe, well and most importantly, happy.
The manager and her team are caring and mum is so well cared for.

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Review from Susan H (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Another wonderful afternoon at Dale Lodge for an amazing Mother's Day tea. The staff work so hard to help us all with what could be a sad day.
Food and drinks, fantastic and with the carers in their black and white, it was just like a visit to a famous catering house back in the day.
I can't thank
that staff here enough, we love this place and we now have a wonderful extended family.

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Review from Lynda T (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Once again, Dale Lodge have done us all proud. A lovely Mother's Day afternoon tea with a special gift from our loved ones. Many thanks to all the wonderful staff for all you do, you're the best.

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Review from Carol D (Daughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Had a wonderful afternoon tea to celebrate Mother's Day with my family and the girls did us proud. I can't express how grateful I am that my mum is being looked after by such wonderful caring angels.
Their love and devotion never stops to not only the clients but to their families too.

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Review from K W (Brother of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Dale Lodge is a very good care home.
They make us feel welcome every week and I know my sister is very well cared for. The staff are fabulous and very caring.
I would not out her anywhere else. This care home is the best.

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Review from Helen R (Granddaughter of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank you so much for a wonderful Mother's Day Tea. The ladies did a great job making my nan feel very special. The home makes her feel special and loved which is very reassuring. Thank you.

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Review from K F (Son of Resident) published on 15 April 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Spent a lovely afternoon with my mum for Mother's Day. Staff put on a lovely spread of sandwiches and cakes. They were all really friendly. All in all a great afternoon. Thanks to the manager and her team.

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Review from Carmen E (Daughter of Resident) published on 25 February 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The care my mum gets couldn't be better. All the staff are kind, caring and friendly and are always ready to do anything she needs. The food is lovely and if my mum doesn't want what is on the menu they will do her something she wants. She is always kept clean and tidy.

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Review from Clive C (Son of Resident) published on 20 August 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff have been very helpful, answered all questions promptly and satisfactory. Mum has only praise for the staff which is very reassuring to us. The home is so clean as my daughter has worked in various nursing homes and she was very impressed. We have just had a lovely afternoon with mum on Mothers
Day, the afternoon tea was lovely.

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Review from D S (Daughter of Resident) published on 4 July 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A lovely Father's Day celebration organised for just two resident Dads prompted this review.
Dale Lodge is staffed by wonderful people whose care of my Dad is second to none.
I love that they engage in normal conversation with all the residents and have an in-depth knowledge of what interests them
- even The World Cup!
(Doesn't go down too well with the lady residents, but then again the men had to put up with The Royal Wedding!)
My Dad is always clean and well fed.
He has issues around food, but a member of staff sits with him and encourages him.
It is a big thing to feel relaxed about his care.

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Review from Michael R (Son-in-law of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Helpful happy staff make your visit as nice as can be. My mother in law seems very happy here and that's all we can ask for. Keep up the good work!

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Review from Michelle D (Granddaughter of Resident) published on 18 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Very kind and lovely staff, they are amazing, they make my nan feel a part of them. I am always made welcome. If anyone was looking for a care home I would definitely recommend Dale Lodge.

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Review from Janet R (Daughter of Resident) published on 17 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are extremely caring. Lots of activities to keep the clients occupied. Extremely good value for money. Have just enjoyed a lovely afternoon tea for Mothers Day organised by the care home.

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Review from H K (Daughter of Resident) published on 12 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Mum has been resident here for nearly 12 months. The care and experience has been very good. I found the staff and management friendly, caring and helpful. They have been excellent when mum has needed medical treatment with calling Dr. and admission to hospital. I feel it is a safe environment!

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Review from Karen C (Mother-in-law of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

We have been visiting my mother in law since January '18 and have found the staff and care at the home to be excellent. My mother in laws health has improved greatly. We have enjoyed a lovely Mothers day tea today that has been enjoyed by everyone.

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Review from Linda H (Daughter of Resident) published on 11 April 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

The manager put on a lovely Mothers Day afternoon tea for all the relatives and didn't even charge us (we would have paid). She also had a singer to sing songs from the era so my mum sang along. We had a table for our family and it was a lovely afternoon as a family, my mum even had her hair done! Overall
the staff and manager put on a lovely treat and afternoon. Apart from this, the manager is always arranging family and relative events.

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Current Review Score: 9.8 (9.804)

Overview of Review Score

The Review Score of 9.8 (9.804) out of 10 for Dale Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.8 out of 5 from 16 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 16 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.804 for Dale Lodge is calculated as follows: ( (154 Excellents x 5) + (33 Goods x 4) + (2 Satisfactorys x 3) ) ÷ 189 Ratings = 4.804

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Dale Lodge is based on 16 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 20 registered maximum number of service users is 4, which has been reached with 16 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 30 Jan 2024

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Outstanding

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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