Eastfield

76 Sittingbourne Road, Maidstone ME14 5HY
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9.1 35 Reviews
Eastfield Care Home is a modern building set back from the road with beautifully manicured and secure gardens. It has stylish lounges and dining areas perfect for relaxing and socialising.

Located near to Maidstone city centre, there is an easy access to fantastic shops, cafés and restaurants.

It provides residential and dementia care which can be accommodated on a long term, short term, respite, convalescence and day care basis.

All of the health care assistants are recruited for their passion and dedication to care.

There are high expectations which are facilitated by the outstanding training provided, which covers a broad spectrum of subjects and specialisms in health and social care.

Promoting a holistic approach to the daily health and social needs of residents- it is not just a job but a vocation.

It strives to provide high quality, person-centred care tailored to service users' needs in a homely resident-led community.

It is driven by leisure and lifestyle services, where promotion of independence, dignity and individuality are a priority.

The care home's aim is to provide a happy, secure and home-from-home environment with warm and friendly staff where making new and happy memories are a priority.
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Care Provided by Eastfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lauren Traveller (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Eastfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Eastfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eastfield Reviews (35)

Total of 35, showing 1-20
9.1

Eastfield has a Review Score of 9.1 (9.137) out of 10, based on 11 reviews in the last 2 years. Over all time Eastfield has 35 reviews.

Overall Experience

  • 26
  • 7
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  • 2

Date Published

35
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11
24

Review from J C (Daughter of Resident) published on 28 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Sadly the deterioration in my mum cannot be corrected from her nearly 3 year stay. Some members of staff were kind, caring individuals that definitely make some of the darker times a little lighter. My mum has now moved and doing brilliantly.

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Review from D B (Daughter of Resident) published on 14 March 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

We always feel welcome and supported whenever we enter the doors to Eastfields. We find the staff and management are always on hand for any help we need. Mum enjoys all the variety of foods and drinks on offer to her, she enjoys the activities that are arranged especially balloon games or books. Mum
has been looked after very well and has often called it her home. The home is cleaned daily. Families are always invited to any events taking place which are a very good social occasion to attend.

Reply from Lauren Traveller, Manager at Eastfield

Thank you very much for your feedback, I shall share this with the rest of the team


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Review from Z F (Friend of Resident) published on 20 January 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management and all staff in the home are always kind, thorough and proactive in providing individualised care to every resident. The atmosphere is warm and inviting and the residents enjoy lovely food, hot drinks and snacks frequently throughout the day. There is always a family atmosphere where
the staff are smiley and visitors most welcome. The Manager and her team are highly experienced in all aspects of nursing and dementia care. The residents are relaxed and always clean and comfortable and staffing numbers are good. When residents are unwell, their changing needs are well met and residents thrive on the care that they receive.

Reply from Lauren Traveller, Manager at Eastfield

Thank you for your lovely feedback. I will share this with the rest of the team.


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Review from Myma E (Sister of Resident) published on 10 September 2024
Submitted via Website • Report

Overall Experience  Overall Experience 1.0 out of 5

Since my sister has lived at Eastfields which has been over 4 years, she has lost lots of weight, she has received many injuries some due to falls, other injuries we will never know as always unwitnessed. Also been involved in many incidents. The list is endless. My sister got onset of dementia at
just 49 yrs picks dementia. Lost her voice around 7 years. Was one of the youngest in Eastfield with dementia. There is now a safeguarding raised by dentist and ENT doctors for severe neglect of a mouth infection. My sister was on the verge of sepsis.
We have now removed my sister from this care home.

Reply from Lauren Traveller, Manager at Eastfield

We are sorry that you feel the care given to your sister throughout her stay with us was not to the high standard that we strive to achieve. We recognise that during her time with us your sister's needs changed and as a home we sought support from multidisciplinary professionals who felt that these changes were in line with the progression of her disease. Safeguarding referrals were made by the home in line with CQC regulations. We make every effort to maintain our home as a safe, welcoming and supportive environment. After much consideration we did not feel it was in your sisters' best interests to return to Eastfield following her admission to hospital. Feedback is always welcome and as a company we take on board any comments to improve our service. We are sorry you felt the need to raise a concern with safeguarding surrounding your sister's care. We have conducted a full investigation into your concerns and have not found any cause for concern. This has been shared with Safeguarding.


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Review from Nigel O (Son of Resident) published on 1 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Eastfield Community Home on 10th August 2023. She died in the early hours of 21 June 2024. The care and support that she received from the staff was excellent and the way in which they prepared her for, and supported her, through her final demise was brilliant. This ensured a peaceful
and comfortable departure from the world for my dear mother.

Reply from Lauren Traveller, Manager at Eastfield

Thank you for your kind feedback, I will share this with the rest of the team.


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Review from C C (Daughter of Resident) published on 11 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel my mother is safe and looked after. Her room is comfortable and has an en-suite toilet which is good.
The food is excellent and looks very appetising.
I would love to see more organised activities for the residents but overall I am very happy with the care given.
The majority of the staff
are kind and caring with some being absolutely outstanding.
Thank you.

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Review from Lee B (Son of Resident) published on 11 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The team at Eastfield go above and beyond to keep my mother in a safe well cared for environment. I could not be happier with how they have looked after my mother since she has been there. I'm kept well informed on any problems my mother might be having as well as anything she might be in need of.

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Review from Martin P (Stepson of Resident) published on 8 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My step-mum thinks she is in a hotel. The activities provided by the staff and the many events ensure there are always plenty of fun and interesting things for her to do.
There is a very caring and compassionate atmosphere where nothing is too much trouble. The staff do everything with a smile and
care. She is very happy there.
Though far away we are kept very well informed and made to feel involved with her care.

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Review from Kelly B (Daughter of Resident) published on 3 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The management of Eastfield is brilliant, the care staff are also great. My mum likes the staff very much. If you have any questions staff and management are always there to answer. The home is very clean and is always clean. You have a key to your own door of and my mum finds this comforting to know
her items are safe.

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Review from Linda K (Daughter of Resident) published on 19 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Staff are very understanding and caring, under sometimes very difficult circumstances. I find Eastfield very clean and comfortable, especially where hygiene is concerned.
I would like to express a big thank you especially to the manager at Eastfield as she goes out of the way to keep me informed by
progress and events and any changes that may occur.

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Review from Paul M (Son of Resident) published on 15 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

What a wonderful day my sister and I had with our mother. Several large tented areas were set up with table and chairs and finger snacks on each. There was disco music with a singer in attendance. A barbecue was also distributed to everyone. It must of taken a lot of hard work for the staff to arrange
this event. A most joyous day for all, especially the residents.

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Review from Marilyn S (Daughter of Resident) published on 10 August 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother is currently a resident and has been for 2 years. Previously my father was there. The family and I have found the staff, care, and environment extremely good. The manager is exceptional, always willing to listen to concerns and provide information where necessary. Mum is extremely happy in
the home and is always saying 'the staff are so lovely'. During covid, the staff went above and beyond.

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Review from T W (Friend of Resident) published on 13 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

I visit as a friend - I also visited the former care home and the comparison is obvious.
Open plan, continual staff presence and cheery music - all contribute to a sense of real caring despite the 'unawareness' of some of the residents.
Most impressed by the numbers of staff around and interaction
with the residents.
A pleasure to visit indeed.

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Review from Keith M (Husband of Resident) published on 12 August 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

Eastfields Care Home is located on a main road in and out of Maidstone which enables the residents to see the traffic flow. The home is secure with well-controlled entry and access. The home always seems very clean with cleaning carried out most days. The food is well presented with choices given to
the residents. The staff are very friendly and respectful. Personal care is monitored and recorded in the care plan. There is a regular programme of activities. There are outside visits organised. I would recommend anyone who is looking to place a relative into care to consider Eastfields. My wife is suffering with Dementia, the staff have been very patient in settling her.

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Review from C W (Relative of Resident) published on 1 July 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have worked with Eastfield since 2008 for the care of four relatives over this time. It really is a 'home from home'. My parents were able to continue living together in a double room until my father's passing which was a great comfort. In the last few months, the team have provided first class, compassionate
support, managing palliative care for my mother. I am very grateful to them.
Eastfield has also transformed the life of my mother-in-law. The activities and engagement of the staff are first class and have transformed the mental health of my mother-in-law. She is treated with the utmost respect and is manoeuvred carefully and effectively. She is very happy at Eastfield - it has given her her life back!

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Review from Erica B (Wife of Resident) published on 20 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband needed respite care while I was in hospital for a hip operation. He enjoyed his stay so much, taking part in activities, friends to talk and kind, caring staff to look after him, that he decided he wanted to stay. That was three and a half years ago and he now regards Eastfield as his home.
I visit regularly and am always warmly welcomed and I can rest assured he is receiving the very best of care.

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Review from Richard S (Son of Resident) published on 17 June 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastfield is a wonderful care home, because everything is done to make residents feel at home, while making sure they receive all the care they need. Numerous events are run to ensure residents are properly entertained. A measure of a good home is the number of staff to residents ratio and the length
of service of carers, Eastfield score well on both counts.

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Review from A K (Daughter of Resident) published on 26 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother was resident for 18 months, during which time she was treated with kindness, care and dignity by all staff, management, carers, catering staff, activity coordinators and domestic staff at all times.

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Review from Alan C (Son of Resident) published on 5 October 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Eastfield for 5+ years. In all the time she has been there, I have never had any concerns about her care. All the staff have always been caring, compassionate and friendly to my mother and to all my family. Nothing is too much trouble and everything is done with a smile and general
concern. I would highly recommend Eastfield to anyone need of residential care.

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Review from Dorothy Y (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The home is now run smoothly with the new manager, also activities are activities are much more organised. The very best residential home in Kent by far. Need more staff at night.

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Current Review Score: 9.1 (9.137)

Overview of Review Score

The Review Score of 9.1 (9.137) out of 10 for Eastfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.237 for Eastfield is calculated as follows: ( (95 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (16 Very Poors x 1) ) ÷ 131 Ratings = 4.237

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Eastfield is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

View Latest Report

Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (4)

Top 20 Mid-size Care Home Groups 2020

Recipient: Nicholas James Care Homes Ltd

Date: Friday 28 Feb 2020 More details

Top 20 Mid-size Care Home Groups 2019

Recipient: Nicholas James Care Homes Ltd

Date: Thursday 28 Feb 2019 More details

Top 20 Mid-size Care Home Groups 2018

Recipient: Nicholas James Care Homes Ltd

Date: Thursday 01 Feb 2018 More details

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Frequently Asked Questions about Eastfield

What types of Care is Eastfield registered for?

Older Person Care, Dementia, Respite Care & Sensory Impairment are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Eastfield provide?

Palliative Care, Day Care, Convalescent Care & Own GP if required are other types of care provided.

How many Rooms does Eastfield have?

There are 31 Single Rooms and 6 Couples/Companion Rooms.

What are the Facilities & Services at Eastfield?

Own Furniture if required, Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Eastfield to the centre of Maidstone?

1.2 mile(s) as the crow flies, distance by road may be significantly further.