Eastfield

76 Sittingbourne Road, Maidstone ME14 5HY
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9.1 35 Reviews
  • Eastfield, Maidstone
Eastfield Care Home is a modern building set back from the road with beautifully manicured and secure gardens. It has stylish lounges and dining areas perfect for relaxing and socialising.

Located near to Maidstone city centre, there is an easy access to fantastic shops, cafés and restaurants.

It provides residential and dementia care which can be accommodated on a long term, short term, respite, convalescence and day care basis.

All of the health care assistants are recruited for their passion and dedication to care.

There are high expectations which are facilitated by the outstanding training provided, which covers a broad spectrum of subjects and specialisms in health and social care.

Promoting a holistic approach to the daily health and social needs of residents- it is not just a job but a vocation.

It strives to provide high quality, person-centred care tailored to service users' needs in a homely resident-led community.

It is driven by leisure and lifestyle services, where promotion of independence, dignity and individuality are a priority.

The care home's aim is to provide a happy, secure and home-from-home environment with warm and friendly staff where making new and happy memories are a priority.

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Care Provided by Eastfield

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Sensory Impairment
  • Care Types Provided
  • Dementia Residential Care
  • Residential Care
  • For a maximum of 43 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Lauren Traveller (Manager)
  • Admission Criteria
    • Ages 60+
  • Room Information
    • Single Rooms (31)
    • Couples/Companion Rooms (6)
    • Single Rooms with ensuite Wet Room (31)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2016

Funding & Fees Guide for Eastfield

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Care £1,500 – £1,700
    • Self-Funded Residential Dementia Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Care £1,500 – £1,700
    • RESPITE Self-Funded Residential Dementia Care £1,500 – £1,700
  • (these prices are only a guideline, please contact Eastfield to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Television point in own room
  • Wheelchair Access

Eastfield Reviews (35)

Total of 35, showing 21-35
9.1

Eastfield has a Review Score of 9.1 (9.137) out of 10, based on 11 reviews in the last 2 years. Over all time Eastfield has 35 reviews.

Overall Experience

  • 26
  • 7
  • 0
  • 0
  • 2

Date Published

35
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5
11
24

Review from Pamela S (Daughter of Resident) published on 21 September 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother is at the end of her life and needing bed care. The carers have been unstinting in the care they give her - always gentle and knowing the discomfort she suffers. The kitchen staff do a great job in offering her food that she can digest. The manager has been very supportive in answering all
of my queries. Excellent care.

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Review from Vicky L (Daughter of Resident) published on 26 January 2018
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I live 300 miles away so I am not able to visit often, but I feel involved by global email about activities, events and minutes of relatives' meetings. Staff let me know when Mum has been able to participate in particular events. The activities co-ordinator arranges regularly to skype with me so that
I can chat with Mum. I have spoken with Mum on the phone occasionally. When I visit, I can see she is clean, comfortable and treated with kindness. The staff treat her with respect and some are outstanding in their kindness and care.

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Review from Bill S (Son of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother entered Eastfield in February 2015.
Despite a difficult start, caused by her medication, a caring nature from all staff at all times helped Mum stabilise.
The interaction of staff and patients is excellent, and the social programme is welcomed by patients and family members.
I am delighted
we chose Eastfields, and thank all for helping Mum during her difficult period with dementia.

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Review from Jackie C (Daughter of Resident) published on 17 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Thank goodness for this wonderful home.
We had a stream of home carers to keep Dad at home for as long as we could but now he is being cared for how he needs.
The staff are so friendly and compassionate.
The residents are happy and clean and entertained.
The food and cooks are wonderful.
There
are lots of social activities which sometimes include relatives so we all meet each other.
It's all wonderful.
Thank you Eastfield.

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Review from W C (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother has been a resident at Eastfield care home for 4 years. They provide good consistent care and if they didn't we would have moved her elsewhere. One of the good aspects is that staff remain consistent and there does not appear to be a high turnover of carers. We are satisfied that she is safe,
well cared for and know the home would advise is if our mother had any concerns.

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Review from Richard P (Son of Resident) published on 13 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother's mental health declined at Christmas and she was no longer able to go out alone because she was confused. Everyday tasks also became daunting.
She is still able to talk to people and enjoy life and so we wanted somewhere she could get support but feel at home.
We went to several local homes
I found in the interent. I almost overlooked Eastfield as the website is rather basic but I am glad we didn't.
Walking through the door there was a hum of conversation. The home was open and bright and the staff were welcoming and friendly. My mother stayed for lunch and liked it.
She is now living there full time and I can relax, knowing she is happy and cared for.

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Review from Maggie M (Wife of Resident) published on 7 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

From the moment that I entered Eastfield, I felt that is was primarily a "home" not just a "business". My husband has been in residence for over three years and for him they have been happy years because he has felt loved, secure and cared for. For me, they have been happy years because I have placed
my treasured husband in their care with confidence and have bot been disappointed. The care is excellent, medical attention is so good. Nothing is left to chance. I cannot speak more highly of the cheerful and great management.

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Review from A L (Daughter of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

A very pleasant home with kind, caring, attentive staff. Currently undergoing some refurbishment, making the interior even more pleasant than previously.

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Review from M S (Sister of Resident) published on 2 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My sister is happy at Eastfield and feels safe. All the staff are kind and friendly and treat her with sympathy and understanding.

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Review from J B H (Son of Resident) published on 1 March 2017
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My parents have been at Eastfield for over a year. They are both physically and mentally frail. The staff appear happy. The home is clean and spacious. There are no nasty smells, visitors are also offered refreshments. I have always been informed of important issues by phone e.g hospital admissions.

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Review from Carol J (Daughter of Resident) published on 6 April 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Eastfield Residential Home is a beautiful well run home, the staff are amazing, kind, caring and very professional. Nothing is ever too much trouble they are always there for residents and families. There is so much joy in the home always smiling happy residents. My mum is so happy I would not want
her to be anywhere else. Good manager excellent care home , clean warm and most of all caring.

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Review from Sarah D (Daughter of Resident) published on 22 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My father came to this care home in September 2014 'to try it out', he now would never leave. I cannot praise the caring and attentive nature of the staff and management enough. staff encourage residents, support residents and always maintain their dignity. Residents and relatives are involved in decision
making and the numerous events that take place. Soon the Eastfield Curry Night - not to be missed! My father will be 93 soon and is as he could be in a place that is not his beloved flat. I can relax knowing that he is safe, cared for and loved as if in his own home with his own family.

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Review from Anne L (Daughter of Resident) published on 15 February 2016
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff are very helpful, caring, attentive and compassionate with all residents, whatever the situation. The food is good, varied and consistent. The rooms are kept clean and have nice furnishings. The staff are very friendly to relatives and friends and very helpful. The manager has an excellent
way of working with her staff to get the best from them and is also very involved with all residents. Activities every day, plus entertainment and trips out are to a good standard and all residents are invited to take part. My mother is very happy.

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Review from G L (Daughter of Resident) published on 18 December 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I want to update my previous review as I believe some improvements have been made.
In particular improvements have been made to the activities to try to improve involvement for those residents with hearing and sight problems.
I also am happier with the overall management of the home since the new
management took over.

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Review from Paul M (Son of Resident) published on 17 November 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The care was excellent. On all my visits, I could see that my mother was very happy and well looked after. All the furniture was very comfortable. The carers were always at hand for my mother. The staff were always very inviting to visitors, offering for us to stay for dinners etc. All patients looked
happy. The care home was kept spotlessly clean.

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Current Review Score: 9.1 (9.137)

Overview of Review Score

The Review Score of 9.1 (9.137) out of 10 for Eastfield is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.2 out of 5 from 11 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.9 out of 5 from 9 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.237 for Eastfield is calculated as follows: ( (95 Excellents x 5) + (11 Goods x 4) + (2 Satisfactorys x 3) + (7 Poors x 2) + (16 Very Poors x 1) ) ÷ 131 Ratings = 4.237

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.9 Points relating to the number of positive Reviews for Eastfield is based on 9 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 = 3.9

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 43 registered maximum number of service users is 8.6, which has been reached with 9 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 3 Oct 2024

Overall
Inadequate

  • Caring

    Requires improvement

  • Effective

    Requires improvement

  • Responsive

    Requires improvement

  • Safe

    Inadequate

  • Well-led

    Inadequate

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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