Sonia Lodge

5-7 Warwick Road, Walmer, Deal CT14 7JF
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9.1 16 Reviews
  • Sonia Lodge, Deal
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Care Provided by Sonia Lodge

  • Primary Care Categories
  • Dementia
  • Older Person Care
  • Respite Care
  • Care Types Provided
  • Dementia Residential Care
  • For a maximum of 28 Service Users
  • Privately Owned
  • Care Offered
  • Alzheimer's
  • Other Care Provided
  • Own GP if required
  • Palliative Care

Good to Know

  • Person in charge
  • Anusha Punnackal (Manager)
  • Admission Criteria
    • Ages 50+
  • Room Information
    • Single Rooms (28)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2005

Funding & Fees Guide for Sonia Lodge

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding
  • Weekly Charges per Person
    • Self-Funded Residential Dementia Care £900 – £1,150
    • RESPITE Self-Funded Residential Dementia Care £950 – £1,150
  • (these prices are only a guideline, please contact Sonia Lodge to find out the exact price for your requirements)

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Television point in own room
  • Wheelchair Access
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Sonia Lodge Reviews (16)

9.1

Sonia Lodge has a Review Score of 9.1 (9.077) out of 10, based on 6 reviews in the last 2 years. Over all time Sonia Lodge has 16 reviews.

Overall Experience

  • 9
  • 7
  • 0
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Date Published

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Review from Ian S (Son of Resident) published on 5 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been a resident at Sonia Lodge for almost 2 years and in that time he has received excellent care from all of the staff. He recently spent a few days in hospital and was not at all engaging or responsive to any attempted conversation during our visits. When he returned to Sonia Lodge he
was far happier, much more responsive, and glad to be "home".

Reply from Anusha Punnackal, Manager at Sonia Lodge

Thank you so much for your kind words and for taking the time to share your father's experience at Sonia Lodge. It means a great deal to our team to hear that he feels happy, responsive, and at home here.


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Review from H P (Daughter of Resident) published on 22 July 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My dad was cared for by the wonderful staff at Sonia Lodge from January 2023 until May 2024. The care he received from the whole team was second to none. His dignity, wishes and personal care needs were all managed with kindness and compassion. The staff were so kind and gentle with my dad and other
clients, and we are grateful he had such great care close to home. Thank you to all the staff at Sonia Lodge from myself and my mum.

Reply from Anusha Punnackal, Manager at Sonia Lodge

Thank you so much for taking the time to share your heartfelt review of Sonia Lodge. We are deeply touched by your kind words and are incredibly proud to have been able to care for your dad from January 2023 to May 2024. Our team is dedicated to providing the highest standard of care, ensuring that each resident's dignity, wishes, and personal needs are met with compassion and kindness. Knowing that we succeeded in making your dad's stay with us comfortable and respectful means the world to us. We will pass along your gratitude to our staff, who will be thrilled to hear that their efforts have had such a positive impact. It was truly our privilege to care for your dad, and we are grateful for the trust you placed in us. Thank you once again for your kind words and for choosing Sonia Lodge. Warm regards.


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Review from G S (Son of Resident) published on 5 December 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was cared for by Sonia Lodge from June 2023 until November 2023. All the staff were amazing. Kind and caring and nothing too much trouble. The care given to my mother was exemplary and I was able to feel happy that she was being well cared for. She was nursed there until the end of life, with
the utmost dignity. Phone calls and emails were promptly answered.

Reply from DEVIKA ABHEE, PROVIDER at Sonia Lodge

Thank you so much for your feedback
Thanks.


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Review from B L (Son of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has been a resident for around five months. I have noticed an improvement in her wellbeing since being at Sonia Lodge. She has responded positively to the care she is in receipt of. Regular nutrition and frequent hydration via regular drinks and biscuits have seen her physical condition improve
and she now walks with a frame rather than wait to be pushed in a wheelchair. Thank you for all you do.

Reply from Anusha Punnackal, Manager at Sonia Lodge

We value your review of our care home. Your feedback is crucial in enhancing the quality of our services. Thank you for taking the time to share your thoughts. Thanks.


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Review from Tracy C (Daughter of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Sonia Lodge since June this year. She has settled in really well. The manager and staff are very caring and approachable. Mum has a good rapport with all of them and gets on well with the other residents.

Reply from Anusha Punnackal, Manager at Sonia Lodge

Thank you for your feedback on our service. We appreciate your input and are committed to continually improving our services. Thank you.


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Review from Pam S (Brother of Resident) published on 28 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

We live in Devon so only able to visit my brother three times so far sadly, but staff always welcoming and he seems fairly settled and happy. He has dementia so responses are not always consistent as he is not fully aware of why he is there. We were recently gifted a device to enable him to contact
us face to face and the manager and her lovely staff have been very helpful in assisting him to call me weekly and he seems to be more relaxed and less confused with this routine than just a phone call. The staff are very accommodating when we have been able to visit and his friend, who live locally, often visits and takes him out for a few hours each time (as indeed we do when we visit and this is never a problem). Although he has dementia, my brother really needs to be with peers/people with similar interests and have a lot of stimulation to maintain his current level of cognisance, which is our only concern but not a negative reflection on Sonia Lodge in any way.

Reply from Anusha Punnackal, Manager at Sonia Lodge

Thank you for taking the time to share your feedback. We appreciate your words and are delighted to hear that you are happy with our service. If you have any further comments or suggestions, please feel free to reach out. We're committed to providing the best experience for our residents.


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Review from Kelvin N (Son of Resident) published on 13 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the new manager and staff have been in place, I have seen many positive improvements. For example, cleaner premises, visually more attractive, staff friendly and welcoming, staff care of residents 100% improved. The staff are better presented and provide a kind and professional approach that now
makes me happier about my mother's care.

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Review from N B (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Seems to be far better, in honesty. The staff seem very attentive, and my mum likes them. When my wife and I visit, we are very welcome. Mum has a new bedroom, which seems great. I feel Mum is being looked after very well.

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Review from I B (Son of Resident) published on 21 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Since the changes made at Sonia Lodge, my mother has become more relaxed and less aggressive.
Staff seem to take a great deal of care with her and are always extremely pleasant when I visit.
I have seen a great improvement in her well-being since last year.
Keep up the good work!

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Review from Pauline L (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Sonia Lodge for a considerable amount of time and has always been given good consistent care by all the staff members. The care home has recently been re-decorated in dementia-friendly colours, and a choice of activities is on hand. My mother is treated with care, compassion and
respect. There is a choice of foods available to residents, and meals are a good standard. Family visits are welcomed, and staff are on hand at all times.

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Review from M N (Daughter of Resident) published on 13 September 2022
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

There have been many improvements made to the care provision of the residents and also the environment over the past six months. I hope that the management continues with improving the service that they provide to the vulnerable individuals in their care.

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Review from Monica L (Wife of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband was transferred to Sonia Lodge from the hospital, and he spent 1 week there. From the moment he arrived, he was given great care by the manager and her team. The room he was in was lovely with an ensuite. In the short time he was a resident, I was able to visit him twice, for which, I am
very grateful, and Covid safety was second to none. My husband commented on the lovely, caring staff.

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Review from Brian H (Son of Resident) published on 18 May 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

In 2016, our mother was placed in Sonia Lodge due to her advancing dementia.
The care and compassion extended to her by the manager and staff was great comfort in her final years, and we will always be grateful to them for this.

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Review from Penny S (Daughter of Resident) published on 10 September 2019
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother was a resident at Sonia Lodge over the last year and although she wasn't suffering from dementia, she had a very challenging anxiety problem which became worse during the period of her stay. Throughout her stay, she was treated with care, compassion, respect and patience by all the carers
employed there. The communication between staff and family was also very good and staff were always willing to help in any way they could. Her room was lovely and kept clean and tidy.
Sadly, our mother passed away here at the end of August, and her end-of-life care here was very good. Family were able to stay as long as they wanted, including overnight, and the staff were very compassionate and caring towards us and our mother.

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Review from Erica A (Daughter of Resident) published on 13 November 2017
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Unfortunately, dad never spent long in this care home and passed away within a week. He was underweight and unhappy when he arrived. Sonia Lodge made notes of everything he ate which was reassuring (the food looked good and was arranged in an appetising way). The manageress was great, as were the rest
of the staff. I just wished I'd found this care home earlier. Because of their fast response to Dad being rushed to hospital, I was able to spend the last couple of hours with him. It's so hard to find a care home for your loved one so I hope this helps with someone's decision in a very difficult time.

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Review from Robert C (Son of Resident) published on 4 September 2015
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mum has been at Sonia Lodge since January 2015, she never asks to go home, in fact, a couple of months ago she was so worried because of her dementia she got it in her head they where going to take her somewhere else, when I told her I had spoken to the manager and told mum 'no she was not going'
she was so pleased she was tearful. Mum gets on well with all the staff and they love her to bits.

Reply from Sue Sumb, Registered Manager at Sonia Lodge

Thank you so much for the review all comments are greatly welcomed both positive and negative.


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Current Review Score: 9.1 (9.077)

Overview of Review Score

The Review Score of 9.1 (9.077) out of 10 for Sonia Lodge is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.5 out of 5 from 6 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 4.6 out of 5 from 6 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.477 for Sonia Lodge is calculated as follows: ( (36 Excellents x 5) + (24 Goods x 4) + (5 Satisfactorys x 3) ) ÷ 65 Ratings = 4.477

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 4.6 Points relating to the number of positive Reviews for Sonia Lodge is based on 6 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 = 3.6

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 28 registered maximum number of service users is 5.6, which has been reached with 6 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 2 Nov 2022

Overall
Requires improvement

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Requires improvement

  • Well-led

    Requires improvement

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Frequently Asked Questions about Sonia Lodge

What types of Care is Sonia Lodge registered for?

Older Person Care, Dementia & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Sonia Lodge provide?

Palliative Care & Own GP if required are other types of care provided.

How many Rooms does Sonia Lodge have?

There are 28 Single Rooms.

What are the Facilities & Services at Sonia Lodge?

Own Furniture if required, Pet Friendly (or by arrangement), Close to Local shops, Near Public Transport, Lift, Wheelchair Access, Gardens, Phone Point in own room & Television point in own room are some of the Facilities & Services.

How far is Sonia Lodge to the centre of Deal?

0.8 mile(s) as the crow flies, distance by road may be significantly further.