Generals Meadow

St Clare Road, Walmer, Deal CT14 7PY
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9.9 36 Reviews
  • Generals Meadow, Deal
Generals Meadow is a registered, family-owned and operated residential home established in 1985. They care for up to 19 people offering both full time residential and respite care. Generals Meadow is registered with the Care Quality Commission and achieved a 'good' rating in July 2022.

New ownership from experienced providers in November 2018, has seen extensive refurbishment throughout the home and grounds.

The aims for Generals Meadow are to maintain a homely environment for older people which respects their privacy, dignity and personal esteem.

-To offer each resident a better quality of life, responding to their individual needs and tailoring services to meet their choices wherever possible.

-To follow best practice in housing management and care.

-To provide accommodation and facilities of a high standard.

The objectives for Generals Meadow

Generals Meadow strives to offer fair and equal treatment to all, regardless of age, sex, marital status, sexual orientation, race, colour, nationality, ethnic origin, disability, religious belief or financial circumstances.

There are two managers who run Bradfield on a daily basis. They are supported by their manager and an excellent team of senior carers, 15 trained carers, three chefs and four domestic staff to uphold the aims and objectives of the home. Knowledge and experience are essential in this field of work.

The staff are responsible for meeting the individual needs of each resident as set out in their plan of care. To do this, trained members of caring staff are on duty 24 hours a day, one of which includes a senior carer. The owners are also the registered managers, in addition to the home manager. The owners and are on duty during the day and on-call at night, living close to the premises.

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Care Provided by Generals Meadow

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Generals Meadow Ltd
  • Person in charge
  • Rebecca Johnson & David Johnson (Registered Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Generals Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Care fees at Generals Meadow are all inclusive, with the exception of standard charges such as Hairdressing, Chiropody, Newspapers and private telephone.
    Transport and chaperone service is included for all local medical appointments for example GP, hospital, dentist etc.
    Generals Meadow also has a wheelchair adapted vehicle which can be loaned free of charge to friends and relatives.
    Generals Meadow does not charge additional fees if a residents care needs change.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit the home at any time and the team will do the best to accommodate your visit.
    If able to make an appointment for a private tour, the home can ensure that a convenient time and day to suit is booked in, and allow sufficient time to discuss any requirements.
    Tours of the home to include a meeting to discuss care needs can last about 1 hour.


  • Parking

  • There is plenty of parking in St. Clare Road. Also have a driveway for dropping off and collecting visitors and clients safely by the front entrance.


Generals Meadow Reviews (36)

Total of 36, showing 1-20
9.9

Generals Meadow has a Review Score of 9.9 (9.885) out of 10, based on 14 reviews in the last 2 years. Over all time Generals Meadow has 36 reviews.

Overall Experience

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  • 3
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Date Published

36
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22

Review from Neil C (Son of Resident) published on 3 February 2025
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother was a long-term resident for about 7 years. During this time she was exceptionally well looked after and enjoyed her time there very much. It's important to note that her stay coincided with the COVID outbreak which Generals Meadow handled superbly including building a visiting capsule so
that the residents and their visitors could safely visit each other. This brought tremendous comfort to our mother that she could see and talk to us but she was safe from the outside virus.
The owners of Generals Meadow and all of their staff are exceptional in their residents' safety, enjoyment, nutrition, medical, physical and mental care.
Finally, her end-of-life care was compassionately handled with complete professionalism for which the family are truly grateful.

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Review from S P (Daughter of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 4.0 out of 5

Our mother has been at Generals Meadow since 2018. The staff continue to look after her in a caring and professional manner maintaining her dignity at all times and ensuring her safety in sensible and practical ways, as her dementia has developed further. In her more lucid moments, our mother says she
feels safe and warm. All the staff have a good rapport with her and never appear rushed when time is needed to be with her.

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Review from David T (Son of Resident) published on 23 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum continues to receive superb care at Generals Meadows and is happy and contented. All the staff are very friendly and maintain a high degree of care and professionalism at all times.
The home has a lovely 'homely' feel that makes Mum feel comfortable in her surroundings. They also have a lovely
garden to the rear of the property that is well maintained and a place you can go and sit and relax.

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Review from Justin W (Son of Resident) published on 20 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has now been a resident at Generals Meadow for a number of years (pre-COVID) and I cannot speak highly enough of the the caring and friendly staff, all of whom are clearly passionate and dedicated to the welfare of their residents.
My mother is now not able to go out on the small trips we
used to do, so is very reliant on support from staff to help her to feel cared for.

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Review from Sandra P (Niece of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Have to say staff have always been friendly, they are very good with the residents. My aunt is in secure hands there. I myself join in with some of the activities they do. Always been made to feel welcome and couldn't really wish for anything better.

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Review from C J (Niece of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generals Meadow is amazing, the staff go above and beyond for anything always happy to help and my auntie is always well looked after nothing is ever too much and if we ever have an issue it's sorted which doesn't really happen. It's very clean and tidy and the staff are so friendly. I love that we
get to join in with activities as a family with my aunt and it's never a problem for us being there even my children like going.

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Review from Mandy R (Daughter of Resident) published on 19 December 2024
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I can't praise the manager and her wonderful team of staff enough for the compassionate care they are giving to my mother. They all go above and beyond my expectations. I feel very reassured that she is truly receiving the very best possible care at Generals Meadow. Mum tells us how very kind they all
are to her which says it all!

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Review from Vivien B (Daughter of Resident) published on 24 November 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generals Meadow is a lovely care home where the carers and staff are always very kind and caring and nothing is too much trouble. Mum has been at Generals Meadow now for nearly two years and in her own words she says it is ‘superb’. She told me ‘you cannot fault the care in any way’, so I think that
says it all.

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Review from D H (Son of Resident) published on 23 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother has been at Generals Meadow for over 4 years and has always received and continues to receive the finest of attention. The staff are really professional and show great care for their residents.

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Review from Carol C (Daughter of Resident) published on 6 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Living abroad with occasional visits to the UK I am extremely happy with the care and community atmosphere at Generals Meadow.
When in the UK I drop in every day for a short time. My mother is always busy with her friends when I arrive. The staff are always welcoming, my mothers friends are often
with her so we can say hello. There are plenty of beautiful quiet corners we can sit and chat over a cup of tea. When I leave my mother is always enthusiastic about rejoining her community, especially if it is lunchtime.
Abroad I make regular video calls to keep in touch, so my mother can see my home, chat with my husband and, best of all see the cats. The staff always set up the equipment and make sure all is well. The garden is wonderful, the staff are always cheerful and helpful. Generals Meadow gives me great peace of mind when I think of my mother.

Reply from Lesley Dunkling, Manager at Generals Meadow

Our families who lived outside the UK really suffered whilst covid travelling restrictions were in place, which is why we implemented a 'video chat' and iPad video call/messaging facility at the start of the pandemic to aid effective communication. The soft iPad cushion that you recently purchased for your mother is appreciated, and it's lovely to be able to finally welcome you in person as travel restrictions are now easier. Thank you for the lovely comments about the team and hope the cats and your husband are well!


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Review from Beth H (Daughter of Resident) published on 5 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I feel many of the staff genuinely care for and are fond of Mum and treat her with both respect and warmth, all of which is top priority for us. They also helped us communicate with Mum via video call etc. during the pandemic; and nursed her back to health when she had COVID at 94. She herself when
her dementia was less advanced would often say she felt the care was good and she felt safe and peaceful in her room. Both the building and garden are attractive and spacious and offer many good spaces for residents to enjoy. I believe there are also varied activities available but Mum has generally been reluctant to participate.

Reply from Lesley Dunkling, Manager at Generals Meadow

Your mother certainly went through the mill, contracting COVID in the hospital back in December 2020. We follow a good daily routine which she prefers works for her, and although she isn't one for joining in group activities, the staff will take her out for walks in the garden and have one to one chats. Thank you for your review.


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Review from Emma L (Daughter-in-law of Resident) published on 4 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother in law who has dementia, has been at Generals Meadows for nearly 2 years and the level of care is outstanding. They are caring, attentive and she always talks about how she loves her girls and how kind they all are. She is always happy, clean, well presented, has her hair done, enjoys the
food and loves her room. Some of the things they have done to help her with her dementia have been heartwarming. One example is providing her with Monopoly money, which she thinks is real, so that when we go out for coffee she still feels like she is treating her son to a drink or giving him pocket money - this makes her very happy. They have encouraged her to socialise a little more, and go out on activities but always at her own pace.
I would not hesitate to recommend Generals Meadows. She was very poorly when she first got there but has really thrived. The team should be very proud.

Reply from Lesley Dunkling, Registered Manager at Generals Meadow

Reading reviews like this makes me so proud of what we achieve as a team at Generals Meadow. You are always a welcomed visitor especially when you bring the dogs (the other residents enjoy this too!), and your Mother-in-law really enjoys it when you take her out for breakfast.
She is more of a social butterfly these days and always says thank you for everything we do for her. She is the 1st into the minibus on the weekly trips out and has also made some good friends at our sister home, Bradfield Residential Home.


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Review from A C (Daughter of Resident) published on 3 October 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother moved to Generals Meadow three years ago at the age of 90 with early-stage dementia. I can honestly say I have not seen her happier or more relaxed for many years. She finds the care both respectful and friendly and gets on well with the other residents. The staff are always so kind and have
plenty of time for all the residents and understand individual needs. Each time I speak to my mother, she says - I don’t know how you found this home, but I am so glad you did. I don’t want to be anywhere else! This provides great peace of mind, knowing that she is not only safe but very happy.

Reply from David Johnson, Registered Manager at Generals Meadow

The team at Generals Meadow would like to thank you for this review. Your mother is such a special person and loved by everyone as she is a kind person who always thinks of others. She appears happy and contented, which is also lovely for us to see as well.


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Review from Sue M (Daughter-in-law of Resident) published on 28 September 2023
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are delighted with Generals Meadow. My mother-in-law is very settled and happy there. She has a lovely room which overlooks the delightful garden. The staff are absolutely brilliant - so helpful and caring. My mother-in-law is always full of praise for them. The garden is a huge bonus, residents
can walk in it or go in a wheelchair and we've spent lovely afternoons there.

Reply from Lesley Dunkling, Manager at Generals Meadow

Your review is appreciated, especially the comments about the staff who work at Generals Meadow. Your mother-in-law is a welcomed addition to the home; she is always polite and grateful and, indeed, makes full use of the garden and conservatory!


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Review from Mick M (Son of Resident) published on 3 February 2023
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

The staff at this home are just wonderful. They make me happy as my mum says. The management and owners are always responsive and extremely helpful. Making someone feel at home when they have given up their independence is a real challenge but by working together as a team that is exactly what they
have achieved. I can recommend them with confidence.

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Review from Douglas L (Son of Resident) published on 21 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum has settled in very well, and the care shown has been exemplary.
All of her needs have been catered for, and the staff are all very professional and most caring.

Reply from David Johnson, Registered Manager at Generals Meadow

Thank you for your review of Generals Meadow. It's a pleasure to have your mother with us - she certainly seems to enjoy the company and activities.


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Review from Diane H (Friend of Resident) published on 9 November 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my elderly neighbour since April 2022. I have always found the standard of care excellent. The home is a professional but friendly environment. Staff and management are approachable and efficient, showing positive attention to detail.

Reply from David Johnson, Registered Manager at Generals Meadow

Thank you for taking the time to provide such a positive review of Generals Meadow and our staff.
Your comments will be passed on to the rest of the team.


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Review from Beth B (Granddaughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My nan has been at Generals Meadow for a number of years now. She's proudly their longest-serving resident. My nan is a kind and intelligent woman and never struggles to have company and conversation with both staff and fellow residents. There is such a family and caring atmosphere and the extremely
low turnover of staff and residents says it all.
During Covid the owners have been extremely diligent and have an outstanding track record, I felt that we were in safe hands during an extremely tough time.
The home is always immaculately clean and tidy.
My nan is treated with such dignity and kindness, even whilst being immobile and needing to use a hoist for transferring and toileting. You'd never know her physical and medical troubles because she's always well-dressed, hygienic and put together. I know this takes time and a joint effort.
I'm greeted with warm hospitality, the staff all know who I am and I feel confident with what they tell me, communication is great. Above all, my nan is happy.

Reply from David Johnson, Registered Manager at Generals Meadow

Your heartfelt review encompasses everything we strive towards, and we are a home that will always do our best to accommodate and adapt to changes to a person's care needs.
Thank you for the acknowledgment of the challenges we have faced in recent years and how we have managed them. It has not been easy.
It is due to a truly amazing, caring, dedicated group of people working together at Generals Meadow we have all the ingredients for happy residents such as your beloved Nan.


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Review from Hilary F (Stepdaughter of Resident) published on 1 November 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

I visit the care home every 2 or 3 weeks to see my stepmother. She is settled, warm and happy. It is lovely to see her so well looked after by very caring staff. I can be with her in her room, in the lounge or in the conservatory all of which are comfortable and nicely furnished. I have only glanced
into the dining room but it looks like a restaurant with the tables laid ready for the next meal. The gardens are beautiful, wheelchair friendly and there is a garden room to sit in.
The Covid security is good with all visitors required to take a Covid test before entry.
Altogether, I am very impressed.

Reply from Lesley Clements, Manager at Generals Meadow

It's lovely to hear your feedback that your relative is happy and safe under our care. We take a lot of pride in our appearance and facilities to give our residents and visitors the best experience possible.


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Review from Clive W (Son of Resident) published on 28 October 2022
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

During my father's stay at the home, the staff have been caring and attentive. They utilised other healthcare service providers, and along with the staff's hard work, they have managed to assist my father in walking again, when on arrival just over a year ago he was only able to move around using a
wheelchair. I cannot recommend this home enough for anyone wishing to find a placement for themselves or a family member. All the residents appear happy whenever I visit, which is weekly at this time and all are encouraged to mix in the beautifully laid-out manor house and gardens. You will be hard pushed to find a better-run residential home and dedicated staff.

Reply from David Johnson, Registered Manager at Generals Meadow

A big thank you for your feedback from all the team at Generals Meadow.
As you said, it's the team of dedicated staff and health professionals, including your father all working towards a common goal and not giving up.


I remember when he first moved to GM from another local care home he affectionately said "I would love to walk again David", and a year later he has achieved his goal! (Now we will need a new one).


The ripple effect on your father's happiness, confidence and overall well-being cannot be described. The input from you, his family also has a big part in supporting his wishes.


Thank you for sharing your experiences, it is most appreciated.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Generals Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Generals Meadow is calculated as follows: ( (150 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 165 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Generals Meadow is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

Please Contact Us for Latest Vacancies

Awards / Recognitions (0)

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Meet the Team (1)

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Lesley Dunkling

Job Title: Home Manager

Joined: 2012

Lesley has been working at Generals Meadow since 2012, starting off as a Domestic and Night Care Assistant.
She has progressed over the years through her NVQ Level 2 & 3 qualifications in Health and Social Care taking roles as Senior Carer and Assistant Manager.
Since the ownership of Generals Meadow changed in 2018, Lesley has developed her knowledge and experience, worked and achieved a Level 5 Diploma in Leadership Management, awarded in 2023.


Lesley lives locally and has admirably brought up her children whilst still being a working parent, she has 6 children with two who still live with her and her husband.


Her hobbies and interests include holidays with her family, seeing her grandchildren and socialising with her friends and colleagues.


Frequently Asked Questions about Generals Meadow

What types of Care is Generals Meadow registered for?

Older Person Care & Respite Care are the registered (by the Care Quality Commission) categories of Care.

What additional types of Care does Generals Meadow provide?

Palliative Care, Day Care, Convalescent Care, Physiotherapy, Independent Living Training & Own GP if required are other types of care provided.

How many Rooms does Generals Meadow have?

There are 19 Single Rooms.

What are the Facilities & Services at Generals Meadow?

Own Furniture if required, Pet Friendly (or by arrangement), Smoking not permitted, Close to Local shops, Near Public Transport, Minibus or other transport, Lift, Stairlift, Wheelchair Access, Gardens, Phone Point in own room, Television point in own room & Residents Internet Access are some of the Facilities & Services.

How far is Generals Meadow to the centre of Deal?

1.4 mile(s) as the crow flies, distance by road may be significantly further.