Generals Meadow

St Clare Road, Walmer, Deal CT14 7PY
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9.9 36 Reviews
  • Generals Meadow, Deal
Generals Meadow is a registered, family-owned and operated residential home established in 1985. They care for up to 19 people offering both full time residential and respite care. Generals Meadow is registered with the Care Quality Commission and achieved a 'good' rating in July 2022.

New ownership from experienced providers in November 2018, has seen extensive refurbishment throughout the home and grounds.

The aims for Generals Meadow are to maintain a homely environment for older people which respects their privacy, dignity and personal esteem.

-To offer each resident a better quality of life, responding to their individual needs and tailoring services to meet their choices wherever possible.

-To follow best practice in housing management and care.

-To provide accommodation and facilities of a high standard.

The objectives for Generals Meadow

Generals Meadow strives to offer fair and equal treatment to all, regardless of age, sex, marital status, sexual orientation, race, colour, nationality, ethnic origin, disability, religious belief or financial circumstances.

There are two managers who run Bradfield on a daily basis. They are supported by their manager and an excellent team of senior carers, 15 trained carers, three chefs and four domestic staff to uphold the aims and objectives of the home. Knowledge and experience are essential in this field of work.

The staff are responsible for meeting the individual needs of each resident as set out in their plan of care. To do this, trained members of caring staff are on duty 24 hours a day, one of which includes a senior carer. The owners are also the registered managers, in addition to the home manager. The owners and are on duty during the day and on-call at night, living close to the premises.

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Care Provided by Generals Meadow

  • Type of Service
    • Residential Home
  • Privately Owned
  • For a maximum of 19 Service Users
  • Primary Care Categories
  • Older Person Care
  • Respite Care
  • Other Care Provided
  • Convalescent Care
  • Day Care
  • Independent Living Training
  • Own GP if required
  • Palliative Care
  • Physiotherapy

Good to Know

  • Owner
  • Generals Meadow Ltd
  • Person in charge
  • Rebecca Johnson & David Johnson (Registered Managers)
  • Admission Criteria
    • Ages 65+
  • Room Information
    • Single Rooms (19)
  • Care Home Design/Build
    • Purpose Built: No
    • Last Refurbishment: 2019

Funding & Fees Guide for Generals Meadow

  • Funding Types Accepted
  • Self funding (Private)
  • Local Authority with Top-Up
  • Local Authority
  • NHS Continuing Healthcare (CHC) Funding

  • Care fees at Generals Meadow are all inclusive, with the exception of standard charges such as Hairdressing, Chiropody, Newspapers and private telephone.
    Transport and chaperone service is included for all local medical appointments for example GP, hospital, dentist etc.
    Generals Meadow also has a wheelchair adapted vehicle which can be loaned free of charge to friends and relatives.
    Generals Meadow does not charge additional fees if a residents care needs change.

Facilities

  • Close to Local shops
  • Gardens
  • Lift
  • Minibus or other transport
  • Near Public Transport
  • Own Furniture if required
  • Pet Friendly (or by arrangement)
  • Phone Point in own room
  • Residents Internet Access
  • Smoking not permitted
  • Stairlift
  • Television point in own room
  • Wheelchair Access
  • Visiting

  • Please feel free to visit the home at any time and the team will do the best to accommodate your visit.
    If able to make an appointment for a private tour, the home can ensure that a convenient time and day to suit is booked in, and allow sufficient time to discuss any requirements.
    Tours of the home to include a meeting to discuss care needs can last about 1 hour.


  • Parking

  • There is plenty of parking in St. Clare Road. Also have a driveway for dropping off and collecting visitors and clients safely by the front entrance.


Generals Meadow Reviews (36)

Total of 36, showing 21-36
9.9

Generals Meadow has a Review Score of 9.9 (9.885) out of 10, based on 14 reviews in the last 2 years. Over all time Generals Meadow has 36 reviews.

Overall Experience

  • 32
  • 3
  • 1
  • 0
  • 0

Date Published

36
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14
22

Review from Paul W (Son of Resident) published on 15 April 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We are very pleased with the care provided to my father, he is extremely happy here and has also put almost a stone in weight on since moving from a previous care provider. It is also nice to deal with staff who show the care and dedication we could hope for, a pleasant change from facing agency staff
at other locations.

Reply from David & Rebecca Johnson, Registered Manager at Generals Meadow

We thank you for taking the time to submit a review about us. It makes us very proud to hear the feedback that your father and family are pleased with the care and progress which has been made during his time with us. We do not use agency staff at all, so yes this does provide continuity of care and the staff have got to know your father very well.
He has made some valuable contributions to our residents' meetings and by his request we moved his room about so he could watch the TV when he is in bed, improving and promoting his quality of life and choices.


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Review from J C (Daughter-in-law of Resident) published on 21 January 2022
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My mother-in-law is happy and thoroughly cared for by kind and professional staff in a wonderful setting.

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Review from Melanie T (Daughter-in-law of Resident) published on 9 December 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

We have found Generals Meadow to be the perfect home from home. The staff are lovely, always polite and have a smile on their face. They have all managed so well during Covid and the staff and management have all done their best with an extremely difficult situation. Nothing has been too much bother
for them. I would highly recommend Generals Meadow for a relative to make the transition from their home to this one.

Reply from Lesley Clements, Manager at Generals Meadow

Dear Melanie,
Thank you for the review. Your mother-in-law always looks forward to your regular phone calls and visits which is so important to our residents' mental health, it's clear that she has a very caring family. She loves helping out in the home and picking fruit in the garden. It's a pleasure to have her with us she is always making sure that nobody gets left out.
Covid has been a challenge for everyone and we feel that we have done everything possible to keep the home as safe as possible whilst still encouraging the freedoms we all enjoy.


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Review from David C (Son of Resident) published on 3 December 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Generals Meadow and its staff are wonderful! The politeness, personal approach, attention to detail, cleanliness, catering and indeed everything is second to none. I cannot speak highly enough of everything that has been done in the 16 months since my mother moved to Generals Meadow. She had become
isolated, frightened, vulnerable and alone at her house and now she has true friendship and companionship and feels safe, loved and cared for in every way. Well done Generals Meadow, and thank you.

Reply from Lesley Clements, Manager at Generals Meadow

Dear David,
It's a pleasure to look after your lovely mother, who always has something nice to say to everyone. She is always cheerful, like yourself, and grateful for all that we do to make life a little easier. Your mother has attracted many friends in the home which is no surprise given her joyful and friendly personality.
I will pass your generous comments to the team.


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Review from Susan I (Regular Volunteer) published on 18 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

After regular visiting, I have been unable to have face to face meetings until very recently - either in a purpose-built pod outside or now, after testing and in PPE, in residents' room. The home has worked very well to reduce covid and the staff are excellent. As a retired registered manager I appreciate
this but continue (with the staff's approval) to send weekly letters/cards to those residents I knew well. A few have telephoned me and even sent me cards.

Reply from David Johnson, Registered Manager at Generals Meadow

Dear Sue, Thanks for the review. We do miss seeing you as we did before Covid impacted our lives, but I am glad that you appreciate everything we have done to ensure the continued safety of our staff, residents and visitors such as yourself.
Your telephone calls and letters to the residents are very welcomed as is your visits now they have started again in care homes.


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Review from Richard G (Brother of Resident) published on 18 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Before arranging for my sister to go into a Care Home, I visited four with my wife. Fortunately, we chose Generals Meadow.
The other three were very depressing to visit: they all had a hospital-like appearance and, in places, an unpleasant smell. My sister is a very stubborn person and, if she had
known, she would have refused to enter a Care Home. We, therefore, on the advice of her GP, told her a "little white lie" by leading her to believe that Generals Meadow was a luxury hotel (It certainly looks like it), specialising in providing accommodation for people in need of extra care.
Our initial favourable impression has been confirmed more and moreover the past six months. We have got to know many of the staff and are now fairly knowledgable about the way in which my sister is looked after. It is in all respects superb.

Reply from Lesley Clements, Home Manager at Generals Meadow

Your positive comments are welcomed by the whole team at Generals Meadow, and it's always a pleasure to welcome you when you visit your sister.
We are sorry to hear that the other care providers were not up to the standard you expected but happy that you found that the 'luxury hotel' environment at Generals Meadow was to your sister's liking. The Jacobean style of the property certainly doesn't look like many other care homes, so we are fortunate that we are quite unique in what we are able to offer in such a nice location with beautiful grounds.
Your sister has settled in very well and the staff love it when she sings to them. She has put weight on during her time with us, enjoys her meals and often tucks into her biscuit barrel in her room!
I think we have a pretty good routine and plan of care in place, however, if there is anything else we can do to accommodate your sister's stay with us please just let me know.


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Review from Mary F (Daughter of Resident) published on 16 November 2021
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My sister, brother and I were so delighted with the way our step-mother was cared for at Generals Meadow in her last few years. She found peace and comfort amongst the very caring staff, who did everything they could to make her comfortable, loved and respected. We could not have asked for better. Thank
you so much.

Reply from David & Rebecca Johnson, Registered Managers at Generals Meadow

Thank you for taking the time to review Generals Meadow, it's really appreciated and also gives other families in similar situations some insight of your own experiences.
It was a sad time for us all knowing that she was not going to make a recovery following her recent diagnosis, she was a kind lady who thought about others all the time. It does provide warmth and comfort during these times knowing that we were able to provide care according to your step-mother's wishes, and to remain at Generals Meadow with familiar, caring staff by her side.
I will pass on your kind feedback to the rest of the team, who we are indebted to for their dedication, kindness and care. The home will not be the same without her, and she will be missed by the other residents who had also grown very fond of her.


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Review from Susan G (Sister-in-law of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

My husband and I (he is the brother of the resident) are extremely happy with the love, understanding and attention which is given to the resident at Generals Meadow. In fact, although we are both well into our eighties and are fortunate in having good health, should we ever need to go into a care home,
we would choose Generals Meadow every time! The building and its interior, as well as the gardens, are extremely well maintained.

Reply from David & Rebecca Johnson, Registered Managers at Generals Meadow

Thank you for your review, which we are most grateful for. We have tailored your relatives care, which is quite unique, and we have learnt all her quirky ways. All the staff mention how nice it is to have your sister-in-law with us, and they enjoy playing solitaire with her any time of the day. Yes, we have made a significant investment in the home in recent years, and it's appreciated that it's been noticed. It's a beautiful building, and we are aiming to complement it with all of the refurbishments.
We will pop your name on the waiting list when you are ready for a room!


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Review from G E (Friend of Resident) published on 12 November 2021
Submitted via Postal Card • Report

Overall Experience  Overall Experience 3.0 out of 5

The care home on appearance looks good, some staff are very good and caring but on the whole many do not show any care or compassion. The turnover of staff lately has been unbelievable, food standards have deteriorated and a gold wedding ring went missing when my friend could not even leave the room.
Had to ask a member of staff to clean her and her hands as she smelt awful. Manager!

Reply from David Johnson, Registered Manager at Generals Meadow

Thank you for taking the time to fill out a comment card, we are always willing to listen to feedback and work on areas to improve our service.
It's such a shame and disappointing that you did not express your views about the home whilst your friend was being cared for by the team, as we promote an open and transparent culture, receiving good feedback throughout the four years we cared for them until the end of her life, providing enhanced care, equipment and support.
You said you were relieved she was able to remain at Generals Meadow.
To address your inaccurate assumptions made from infrequent visits.
-The missing item was investigated, and you were satisfied with the outcome.
-Two staff from 28 have moved on to other careers in the last 12 months.
-Our food hygiene rating is 5/5, comments from the latest resident meeting were very complimentary about the food where we serve home cooked meals, made from scratch.
I will attempt to contact you to discuss this feedback.


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Review from A S (Daughter of Resident) published on 4 June 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our mother moved into Generals Meadow in 2012, just before her 90th birthday, together with our father, who passed away in 2017. During her long period of residence there, including a change of ownership in 2018, she has always received excellent care. The staff have endless patience and compassion,
and we feel very fortunate that our mother is such good hands, especially in the current circumstances.

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Review from A F (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Our Mother was finding it difficult to live on her own but was adamant she did not want to go into a care home. After a lot of persuasion, she agreed to go for 2 weeks respite. After the 2 weeks were up she was offered another week stay which she took. In those three weeks, her attitude had changed
and now she is a full-time resident. She is a lot healthier and happier, has made new friends and is well cared for. The management and staff are very friendly and caring.
My brother and I viewed quite a few care homes but Generals Meadow came to the top of the list. The home is full of character and history and stands in lovely grounds. The rooms are a good size too.
We would definitely recommend Generals Meadow.

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Review from Susan H (Daughter of Resident) published on 8 April 2020
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My 97-year-old father has been a resident at Generals Meadow for just over 3 years. He has a bright and airy room with views of the church from one window and the beautiful gardens from the other. The staff are friendly, kind, caring and considerate and the home is very well-led. I am always made to
feel very welcome when I visit Dad. The home is beautifully decorated and has a happy vibe. I feel very lucky that at the time of searching I was able to secure a place for Dad here. I have peace of mind knowing that Dad is well looked after and would highly recommend Generals Meadow.

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Review from G Z (Daughter of Resident) published on 4 December 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 4.0 out of 5

My mother was in Generals Meadow for 11 years and was very happy there. In the past, there were a number of deficits - cleanliness of bathroom, carpets and curtains. However, now under new management, these issues are being addressed. Sadly not for my mother, who passed away in October. The care she
received in the closing months of her life was excellent. The staff did everything to make her as comfortable as possible.

Reply from David and Rebecca Johnson, Registered Managers at Generals Meadow

Thank you for the review and commenting on the excellent end of life care your mother received. You are correct in your observations that we have needed to invest a lot of time, money and thought into the refurbishment of the property since we took over the ownership 12 months ago. We have made good progress, prioritising the areas of improvement which included fire prevention and detection measures, staff training, decoration and refurbishment of the indoor and outdoor spaces. Half of the bedrooms have been completely refurbished, repainted with new carpets, curtains, new oak furniture, bedding and also the addition of shower en-suite bathrooms. It was a shame that we were not able to refurbish your mother's room during her time with us (now completed), however, her poor health took priority and as you have already mentioned, we provided excellent end of life care, respecting your wishes as a family whilst respecting your mother's dignity. Thank you for the staff Christmas gifts.


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Review from A B (Daughter of Resident) published on 4 November 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

Mum moved into Generals Meadow in August 2018. She has Alzheimer’s and Vascular Dementia so her needs are ever-changing and often complex.
The new owners, who are both approachable and very knowledgeable, have embarked on an extensive and impressive programme of improvements. These are being cleverly
and thoughtfully carried out so as not to detract from the beauty of the home.
Our family are in most days visiting and there is always a welcome air of calm and tranquillity. The wonderful staff, who are cheerful, caring and kind are understandably loved by Mum. Mum is happy and with the help of the staff, has come to think of Generals Meadow as her home. They nurture a family feel here.
The home is spotlessly clean and it is to the whole team’s credit that it is easy to forget you are visiting a care home. Mum speaks very highly of her lovely meals which the residents enjoy together in the very beautiful dining room.

Reply from David & Rebecca Johnson, Registered Managers at Generals Meadow

Your review encompasses everything we are striving to achieve. This ensures that our service reflects what the residents, visitors and staff appreciate and expect from a residential care home. The refurbishments have done the building justice, and we will continue to enhance the home's facilities and service. Your comments will be passed onto the team of staff who are our real heroes. We are very pleased that your mother is happy and thank you for entrusting her into our care.


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Review from K A (Daughter of Resident) published on 10 October 2019
Submitted via Postal Card • Report

Overall Experience  Overall Experience 5.0 out of 5

I have been visiting my father daily since mid-September. On every single visit, the staff have been unfailingly welcoming to me and kind and attentive to my father. They have taken trouble over his diet, hearing aid, tv. The residents have a steady varied programme of activities and all of them seem
content. Those I have asked have all said they were very happy with the home indeed. The general atmosphere is upbeat, cheerful and positive. A very friendly place.

Reply from David Johnson, Registered Manager at Generals Meadow

Thank you very much for the feedback about Generals Meadow.
It is an absolute pleasure and an honour to be able to care for your father who always has a smile to share with us.
All the other residents love it when your father bursts into a song during the activity sessions, which he clearly enjoys entertaining others!


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Review from I R S (Son of Resident) published on 9 October 2019
Submitted via Website • Report

Overall Experience  Overall Experience 5.0 out of 5

My father has been in Generals Meadow for one year. He always said he would never go to a care home and was fiercely independent. An unexpected stroke left him with no choice. The care given to him has been second to none and he has made remarkable progress since admission. The staff treat all residents
with dignity and respect, they are consulted on all aspects of their care and regularly monitored for well being. There is a varied and stimulating range of activities to suit all tastes which are carefully designed to engage residents and provide them with social interaction. Staff help them if they need it as and when they ask for it. The home itself is in a beautiful setting and a very pleasant place to be. The owners have taken great care to improve and adapt the building to make it safe and secure. At the end of the day though, it's the staff that make it work. They are very caring, cheerful and helpful. This is reflected in the happy residents.

Reply from David Johnson, Registered Manager at Generals Meadow

Thank you for your review of Generals Meadow. It is a pleasure to care for your father who certainly manages to capture the staff's affection!
Yes, the last year has seen many improvements to the home which are still ongoing. Coupled with our amazing team of staff we are able to provide the facilities and service which this generation deserve.
We appreciate you taking the time to provide this review.


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Current Review Score: 9.9 (9.885)

Overview of Review Score

The Review Score of 9.9 (9.885) out of 10 for Generals Meadow is based on a) the Average Rating and b) the number of positive Reviews.

  • a) The Average Rating is 4.9 out of 5 from 14 Reviews in the last 24 months.

  • b) The score for the number of positive Reviews is 5.0 out of 5 from 14 positive Reviews in the last 24 months.

Detailed Breakdown of Review Score

The maximum Review Score for a Care Home is 10, which is made up from the Average Rating of Reviews (maximum of 5 points) and the Number of Reviews (maximum of 5 points) in the last 24 months:

  • a) 5 Points are available for the Average Rating from all Reviews in the last 24 months.

    The Average Rating of 4.885 for Generals Meadow is calculated as follows: ( (150 Excellents x 5) + (11 Goods x 4) + (4 Satisfactorys x 3) ) ÷ 165 Ratings = 4.885

  • b) 5 Points are available for the number of Positive Reviews in the last 24 months. A Positive Review is defined as any Review with an 'Overall Experience' of '4' or '5' (out of a max rating '5').

    The 5 Points relating to the number of positive Reviews for Generals Meadow is based on 14 positive Reviews in the last 24 months and is calculated as per below:

    The 5 points available are broken down as follows:

    • i) 4 points are available for the first 10 Positive Reviews in the last 24 months; 3 points for the first Positive Review, and then 0.125 Points for each of the next four Positive Reviews and then 0.1 Points for the next five Positive Reviews. (1st = 3.000, 2nd = 0.125, 3rd = 0.125, 4th = 0.125, 5th = 0.125, 6th = 0.100, 7th = 0.100, 8th = 0.100, 9th = 0.100, 10th = 0.100) 3 + 0.125 + 0.125 + 0.125 + 0.125 + 0.1 + 0.1 + 0.1 + 0.1 + 0.1 = 4

    • ii) 1 point is available for the number of Positive Reviews reaching 20% of the registered maximum number of service users in the last 24 months. If this number is partially reached, then that proportion of 1 point is given. eg a Care Home registered for a maximum of 50 service users has to reach 10 Positive Reviews to receive 1 point, if it has 7 reviews it will receive 0.7 points. 20% of the 19 registered maximum number of service users is 3.8, which has been reached with 14 Positive reviews. Points = 1

  • When a Review is submitted by someone who has previously submitted a Review, only the latest Review will count towards the Review Score.

  • If a Care Home does not have a review in the last 24 months, then it will not have a Review Score.

Performance

Care Quality Commission (CQC) Rating

Date: 6 Jul 2022

Overall
Good

  • Caring

    Good

  • Effective

    Good

  • Responsive

    Good

  • Safe

    Good

  • Well-led

    Good

Care Quality Commission is responsible for the registration and inspection of social care services in England.

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Bed Vacancies

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Awards / Recognitions (0)

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Meet the Team (1)

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Lesley Dunkling

Job Title: Home Manager

Joined: 2012

Lesley has been working at Generals Meadow since 2012, starting off as a Domestic and Night Care Assistant.
She has progressed over the years through her NVQ Level 2 & 3 qualifications in Health and Social Care taking roles as Senior Carer and Assistant Manager.
Since the ownership of Generals Meadow changed in 2018, Lesley has developed her knowledge and experience, worked and achieved a Level 5 Diploma in Leadership Management, awarded in 2023.


Lesley lives locally and has admirably brought up her children whilst still being a working parent, she has 6 children with two who still live with her and her husband.


Her hobbies and interests include holidays with her family, seeing her grandchildren and socialising with her friends and colleagues.